Bairstow Eves Boston Sales reviews

★★★★★ 5/5

Google

Just purchased a house through Barstow Eves in Boston and was very happy with the service. I was looked after by Morgan who was in contact with the solicitors every week and was always very helpful and pleasant to speak to over the phone so thanks very much.

Chris · 9 November 2024

★★★★★ 1/5

Google

Never ever let from this agency if you ever want to see your deposit again! They should wear ski masks! My partner recently left a property in immaculate condition. It took them nearly four weeks to offer her a nominal amount of her deposit back. Most of the claims they made they couldn't back up. Tried to claim the carpets were 'grubby' after my partner paid to have them professionally cleaned. They said the cream carpets were stained, even though the inventory photos clearly show the same exact shadows. If zero stars was an option, I'd give them that. No wonder estate agents have such a bad reputation. It's probably all going towards their Christmas party fund.

James · 25 October 2022

★★★★★ 5/5

Google

People always say that moving home is one of the most stressful things in your life….. The whole process was stress free and easy going throughout. The estate agent that dealt with the sale of our home (Ola) kept myself updated through the whole process without any chasing. As a whole I would definitely recommend Bairstow Eves and the services they have to offer. All the staff are fantastic and especially when you have young children they made them feel welcome and at ease.

Dan · 25 October 2022

★★★★★ 5/5

Google

Myself and my partner were looked after by Ola when looking into buying our first home. She replied quickly and was always open to any questions we had. She is super friendly which really helped with us being first time buyers. She was very professional and made the process for us smooth. Would definitely recommend using Bairstow Eves and definitely recommend using Ola as your estate agent. We can’t thank her enough for how quick she helped us purchase our property.PositiveResponsiveness, Quality, Professionalism

Eden · 25 October 2022

★★★★★ 1/5

Trustpilot

AVOID BAIRSTOW EVES AT ALL COSTS!!!

AVOID BAIRSTOW EVES AT ALL COSTS!!!We have had the most terrible experience with Bairstow Eves, both buying & selling. They have needed chasing for even the most basic of tasks to be done. From the for sale board to the EPC, nothing has been straight forward. We were called weeks after our offer had been accepted,to find out how our property search was going. 🤷‍♂️ We were just stuck for words at their incompetence. Now, to cap it all the house we had an offer accepted on has been sold without them contacting us to raise our offer or check on our position. Amateurish is an understatement for these clowns. Treat them like the plague & stay away.

Liw · 18 June 2019

★★★★★ 5/5

Google

Tyler was lovely,he show us around,and answered all of our questions.

Militsa · 27 April 2024

★★★★★ 5/5

Trustpilot

We have recently completed on a house…

We have recently completed on a house through Bairstow Eves, and have found them to be extremely helpful. We listed our property with Purple Bricks, and I must say, in the future we will always be using Bairstow. Claire and the team have been more than helpful, they have consistently helped us, advised us and supported us on our journey, even when we were hearing nothing from our own estate agents. Thank you to all!

John · 12 January 2021

★★★★★ 5/5

Trustpilot

5* service all the way

I can not thank the staff at Bairstow Eve's in Biggin Hill, in particular Caroline Price. Very professional and diligent, Caroline went the extra mile occasion after occasion. Always there to explain and keep me informed which was just what I needed when everything got a bit complicated and stressful. I have her to thank as she held my hand throughout the whole process and I would have faired far worse if it wasn't for her knowing her job and simply caring. She was instrumental in keeping the whole chain together as she ended up communicating with everyone throughout the whole chain (from top to bottom) from estate agents, conveyancing solicitors and individuals in the buying/selling chain, due to part of the chain being a private sale. If I ever look to move again, I know exactly who to turn to. Thank you, I can not recommend or sing your praises highly enough for all you have done.

Mikoi · 5 April 2019

★★★★★ 1/5

Trustpilot

Beware of using this agency - they're sneaky and will con you.

Beware of using this agency. Completely untrustworthy. We had a multi-agency agreement with this agency and had agreed the same commission rate as with the other two agencies. In person, they agreed to the same commission rate and then surreptitiously increased it in the contract. It's only at the end of the entire venture - which is long and dragged out in itself, given I had to coordinate the agent and give daily instructions to follow up with the buyer, you're faced with a surprise sum in the final invoice. Do not recommend!

Sam · 27 October 2024

★★★★★ 5/5

Google

I recently completed on a flat with Bairstow Eves and the experience was great. From the first moment I was looked after by Julie in the mortgage team and Owen. Whenever I had a question for either of them it was promptly answered. The entire process I was kept upto date and they did so in a professional and friendly manner. Great team, would definitely recommend 👌

Scott · 25 October 2023

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would. Bairstoweves is an absolute and utter disappointment to say the very least. We are students, looking for housing and now we do not have a place to live and will likely not find anywhere due to us cancelling many other viewings thinking we had a house. They pressured us for money to secure the property which they are not returning to us immediately despite initially giving the property to us. They then proceeded to tell us an hour after signing an agreement that they had already given it away. Definitely do not recommend for students especially.

Buse · 26 November 2018

★★★★★ 5/5

Google

Absolutely fantastic service at Bairstow Eves, everything was made very easy for us especially as we live overseas. Big thank you to Amy who has kept us updated throughout and worked hard to ensure a quick sale.

Sarah · 10 January 2022

★★★★★ 1/5

Trustpilot

complete incomepetence

Oh, where do I even begin with this glorious letting agency? If you're looking for a masterclass in ignoring customers, avoiding responsibility, and achieving absolutely nothing, then look no further! These guys are true professionals, professionals at not responding to emails, never answering phone calls, and generally doing less than the bare minimum. In fact, I think they’ve elevated “doing nothing” to an art form.Need something fixed? Good luck with that! Expecting a response to your tenth email or phone call? How adorable of you to think that would happen. They’ll take your money with the kind of enthusiasm you wish they showed for literally anything else, then proceed to vanish like Houdini.Recommending this agency? Only if you enjoy watching a slow-motion disaster unfold in real-time. If “complete incompetence” is your vibe, then these guys are your perfect match. Stay away, unless you want the full experience of banging your head against a wall while screaming into the void. Absolute shambles. Even one star is far too much for the customer service, or rather lack of it, they 'provide'. This is a joke! Stay away from this agency if you can. Even the complaint team (nicely called customer care team... lol) don't get the grip of what they are for.

Aga · 16 October 2024

★★★★★ 5/5

Google

Tyler has been fantastic. He was proactive with finding suitable properties and made sure everything runs smoothly.

Patrick · 29 November 2023

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID Ockendon Branch

I wished i had looked on here before i used them to sell my flat. Avoid at all costs. There is a a number of lies that were told by the staff1). they told me they only offer a fixed fee, but then told my neighbour a few weeks later that they offer a percentage. Even when i asked for an explanation of this I never got a response. How can you expect someone to make an informed choice if you withhold information.2) I was told the purchaser was in a position to move quickly. I was informed by the staff that she purchaser had applied for her mortgage, then i was told they had problems with the computer system (for 3 weeks), then the rates had changed and they were arguing with the bank trying to get her the initial rates. This is complete nonsense as the rates are what they are and if you don't get the rate you want then you go else where. All in all the purchaser took 9 weeks to apply for a mortgage and when I had asked them to put the property back on the market they did not. Unfortunately as I had moved to another part of the country, i could not easily go back. Even the after sales lady for the estate agent for the property i was buying stated that Bairstow Eves did not know what they were doing, and what they were saying did not make sense. 3) I was told to pay for this package and you would get money back, which never happened. Then when i questioned this you only get it back if you use the country wide conveyancers However, this was not explained at the time, again withholding information. On top of that they charge you for pictures. They would not listen regarding the price i wanted the property to be listed at making an excuse it would get lost in the search. That is utter rubbish as i had paid for premium listing, and you can filter the results. They listed parts of the property wrong, and even though i contacted them it was never fully fixed. They are the reason estate agents are hated, and if i found my dream property and it was listed with bairstow eves i would leave it.

Gillian · 6 August 2018

★★★★★ 5/5

Google

Viewed a property and put in an offer. We weren't successful in purchasing, but Ola was very helpful and professional, keeping us up to date throughout the whole processPositiveResponsiveness, Professionalism

Phil · 25 October 2022

★★★★★ 5/5

Trustpilot

Excellent support and communication, Thank you

Claire is an excellent case manager and was able to chase my transaction with multiple other parties and I credit her with my completion date being two or more weeks sooner than it would have been without her.The whole team are really helpful and professional. Thank you to all of you. I didn't realise how important the team would be after the offer was accepted, but I'm so glad I chose you.

Ellie · 6 May 2021

★★★★★ 5/5

Google

I've just been through Tyler with another house purchase for my portfolio, great communication even though it was a tough one to get across the line, friendly team of staff always willing to help. Look forward to doing more business with them in the future. Thanks

Gibb0789 · 3 November 2024

★★★★★ 5/5

Google

Had a viewing with Kobi yesterday. Fantastic service, really helpful and very patient as I asked questions and kept going back to look at something else. Very professional, thank you.

Dog · 2 June 2025

★★★★★ 1/5

Trustpilot

Underhanded business practices and unbelievably poor customer service.

As a Landlord I signed up to Bairstoweve's "Full Management Service", their most expensive option. Thinking that it would obviously cover all the costs of managing the property for me. It did not.

Joe · 6 March 2026

★★★★★ 5/5

Trustpilot

Very happy with Purley Branch

The start of the process was excellent as Bella got my property on the market really quickly and I soon had viewings and accepted an offer. Unfortunately, the process then all went a bit wrong once it went to the solicitors. Frustration was mounting rapidly but the advice I was given from Bella and James was, in retrospect, absolutely right and I'm glad I stuck with it. They were instrumental in getting the problems resolved and the sale has now gone through. Later than hoped but I can now see that given the issues this really was as quick as it could have been so I'm very happy.

Customer · 8 June 2017

★★★★★ 5/5

Trustpilot

Great service from Kevin at Norbury branch

Kevin Velaj worked so hard for us with great advice, honest valuation and excellent communication.

A · 16 July 2026

★★★★★ 1/5

Trustpilot

Non existent communications or professionalism.

We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.

Mr · 6 September 2024

★★★★★ 5/5

Trustpilot

Ms Sophie Buckthorpe

Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie

Swapna · 8 June 2024