Bairstow Eves Boston Sales reviews

★★★★★ 1/5

Trustpilot

Contract Should Be Illegal

I could write an essay on how bad this company is. Essentially once you sign the contract, you have 14 days under law to cancel, but after that period you have to give them their money. They were badgering me to get my flat on sale for a holiday period, and then they missed the holiday period with their sales event to get it online. Said it would have taken x3 weeks to take the photos and get it online. So I said give me back the keys, as I want to do some extra bits (new hob, lights, breakfast bar). Then I went to purple Bricks who had it online in 2 days, and told Bairstow Eves "I don't care if I have to pay you, I want nothing more to do with you". And complained. So their internal complaints service decided that it was my fault it wasn't online in time because I was holding it up by doing extra work. Even though I had the emails proving the opposite. So then I went to the Ombudsman just to waste more time, and asked them a simple question "When does the contract end?" To which they replied "We can't tell you because we're not legally trained". Then they sent me the code of conduct that the Ombudsman writes which is the legal framework that estate agents write their contracts against. And Bairstow Eves sent an illegible page in response, and said if I signed it I should understand it. So if they (all parties) can't answer a simple question like that, how are members of the public meant to have a full understanding of it? Especially when it mentions duration of the contract is in section 3 (of the estate agent's contract) - then you look for it and it goes: section 1,2,4,5,6,7,8.The bottom line is - they get your signature, and then they can go golfing or whatever else they get up to, and they're legally entitled under British law to their money once you sell with another agent, or find a buyer.* And everything else that's meant to represent consumer rights is a farce. *In terms of finding the buyer: they say they've always got people on the books even before it goes online. That even when another agent finds a buyer, it was them. That they might have told a spouse or sibling who informed your buyer. That if you find a buyer yourself and don't use another agent for two years, there's no way of proving it was you that found them, but the marketing period is indefinite. Even if the contract states the marketing period is for 5 months or so, it will still state it's indefinite at the same time, and they state that from the moment you've signed they've already got interested parties. Etc, etc.

Mr · 1 March 2023

★★★★★ 5/5

Google

Isaac has been very professional and extremely responsive and helpful.PositiveResponsiveness, Professionalism

Bijoy · 25 October 2021

★★★★★ 1/5

Trustpilot

Bairstow eves lettings Romford

Bairstow eves lettings Romford - never do any business with them. They have been charging huge fees from landlords and never return call or email. We have also complained to Customer care team 4 weeks back and there has been no progress in our complaint. The have charged us for annual renewal fee that was not included in the contract and inspite of multiple calls and emails we havent been refunded (all proof emailed to the team multiple times). None of the staff members are professional and inspite of multiple emails and calls we get informed that their manager will call us and they dont know anything about the matter.

PS · 18 February 2023

★★★★★ 5/5

Google

Excellent service from Ola and the sales team, Tyler, Morgan and Amy. Really pleased with the communication from them before viewings and after. Anyone looking for a local agent i would 100% recommend to anyone

Steven · 28 January 2024

★★★★★ 5/5

Google

Jess,Isaac and Amy are all very committed to assisting with the sale and purchase of my property. They were totally professional at all times and kept me informed every step of the way. First class service from first class personnel. Great team and great service. Thank you for taking the pain out of the business.PositiveResponsiveness, Quality, Professionalism, Value

Nige · 9 December 2021

★★★★★ 5/5

Trustpilot

Stratford office - excellent service

Excellent service from the Stratford office, especially Katrina and Ian. The team are friendly, professional and communicative and they know the area well - I highly recommend them for anyone looking to buy, sell or let in E15.

Robert · 20 June 2022

★★★★★ 5/5

Google

Jess was very professional and a pleasure to meet.PositiveProfessionalism

Terry · 10 January 2022

★★★★★ 5/5

Google

Jess,Isaac and Amy are all very committed to assisting with the sale and purchase of my property. They were totally professional at all times and kept me informed every step of the way. First class service from first class personnel. Great team and great service. Thank you for taking the pain out of the business.PositiveResponsiveness, Quality, Professionalism, Value

Nige · 25 October 2021

★★★★★ 1/5

Trustpilot

Bairstow eves Bow branch etc

Bairstow eves Bow branch etc. Called me back but because I was unable to secure the rented property within 6 days Failed to email me the property information that I requested. Failed to reply to my Whatsapp messages for a whole 4 days and have refused to explain why the property /properties is still advertised on EVERY search engine. Failed to explain why its being let at a different price and have blocked me from whatsapp. Just had an incoming call but they hung up before I could even pick up the phone that is sitting right next to me. Absolutely disgusting behaviour from Alan Harvey at Bairstow eves. Zero customer service skills

Lavina · 19 December 2022

★★★★★ 1/5

Trustpilot

The agents are nice

The agents are nice, but unfortunately they are capable of lowering the property's price. Despite assurances that the price is final, you shouldn't trust them. I do not recommend.

Joanna · 21 July 2025

★★★★★ 5/5

Google

I would like to thank all team members who dealt with my recent property purchase. Every step of the process was explained clearly.Excellent service. Support and advice always available. Staff very helpful and friendly. Would definitely recommend.

Оksana · 25 October 2023

★★★★★ 1/5

Trustpilot

No care

They don’t care about the state of the properties they rent out . They just want to get paid , keep the owner of the house happy . No rights for tenants , even if you have 6 kids they will serve you a section 21 after living in rubbish conditions and asking for it to be sorted . Minus 5 stars

Jah · 21 March 2024

★★★★★ 5/5

Trustpilot

recently sold my property and all went…

recently sold my property and all went very smoothly, Ola from the Boston Branch was very polite and supportive. I also used their conveyancing service and the portal is very easy to use.Highly recommended!

Daren · 23 August 2022

★★★★★ 2/5

Trustpilot

This is more of a review on the state…

This is more of a review on the state of estate agencies and their model in the UK - and Bairstow Eves is a great example.I have been a tenant with them for + 1 year. This is the experience:- Something needs to be fixed +10 days and 20 emails to progress- You need to inform them on a matter +5 emails til they get it right- You need to warn new tenants on a roof repair: the agent doing the viewing has no clue on the property he is showing, no one cares- You need to check out on the property: they ask you on a number of missing items / changes to the flat you had already communicated eons ego- You need your deposit back : + 10 calls and 8 emails and no response People are unable to progress and work efficiently as everyone is an intermediary. You need a repair, 3 third parties and platforms. You need your deposit back, contact these 2 other teams.The industry is full of intermediaries and every single touchpoint is a pain for the customer - everyone forwarding an email. The business that solves for this will change the industry.

Şafak · 13 October 2022

★★★★★ 1/5

Trustpilot

Bairstoweves Purley the worst

With few words and sorry for the grammar mistakes DO NOT USE Bairstoweves in Purley at least this lettings office because is the one I know better than anyone.If you read my review I will save you money,stress and time...Perfect experience from their lettings negotiator Ivaylo and warm welcoming from Julie Goddard their Lettings manager until they give you the house keys and take deposit and rent,after that moment I realized that was "too good to be true", never responded again in our repair requests as should with the excuse of no response of the landlord. Finally the Landlord served us with Eviction notice 2 months ago and we moved in a new place .Unprofessional staff 100%,I bet that they are under-educated too for the role and this is the excuse I give them of handling bad the customer service. After 2 months stress and the compensation disrepair and fight over emails,they refunded £100 as goodwill. And the cherry in the cake is we have to fight to get our deposit back because trying to find excuses not to give it back.This is a lesson that never again deal with Lettings agency.

John · 4 October 2022

★★★★★ 1/5

Trustpilot

Landlord is the final word and agency…

Landlord is the final word and agency doesn’t involve in dispute with land lord.

Cyril · 23 February 2024

★★★★★ 5/5

Google

I went to see Julie, the mortgage adviser and she was absolutely amazing! I would definitely recommend her. She took all of the stress out of sorting out the mortgage, got me a great deal and did everything to set up my new mortgage 😁 …

Louise · 9 December 2022

★★★★★ 1/5

Trustpilot

Very disappointed with the "service"…

Very disappointed with the "service" they gave to my elderly parents. They talked a good talk to get their sale but their service has been non existent. They pressured my parents into using their solicitors and I had to contact them to remind them that any instructions must come through me. They said they would mailshot properties for my parents to buy but no evidence of this. They had 3 offers during the first weekend of advertising the property and then immediately removed it from the website even though it was offers over. Absolutely no contact from the agents. Appalling service from start to finish. Very disappointed.

Anne · 22 September 2022

★★★★★ 4/5

Trustpilot

Excellent

Just want to say a huge thank you to the staff at Bairstoweves Eves Barkingside, especially Kimberley who made it possible for us to secure our home during this uncertain time. If it weren’t for you, this wouldn’t have been possible. Thank you so much.

Tahmina · 26 March 2020

★★★★★ 5/5

Trustpilot

We recently moved house and went…

We recently moved house and went through the atherstone branch. Michala was amazing and nothing was too much trouble at all. Even when I was phoning every day at the end. Thank you from Claire Green and Neil Maccallum x

Claire · 15 June 2021

★★★★★ 5/5

Trustpilot

Excellent!

I needed to contact the Billericay office for some help & found Jess D (Lettings Negotiator) to be an absolute star! She was calm, polite, pleasant, helpful, speedy & supportive. She actioned what she said she would and has a fabulous "can-do" attitude. I can't thank her or praise her enough! It's rare to find such, but very welcoming!

Enfys · 20 March 2024

★★★★★ 5/5

Google

Lauren and the team where a pleasure to deal with.

John · 25 October 2020

★★★★★ 1/5

Trustpilot

Would not use these again or recommend them to anyone, awful!!

I have been a tennant in a property for 8 years that was managed by Bairstow Eves Cannock until the landlord decided to sell with me as a sitting tennant. The new landlord decided to go with a different agent Connells who have been excellent. To begin with Bairstow Eves were excellent however those members of staff are no longer working at the branch. I was told by my landlord I was their best tennant they'd ever had having several properties in the area. For the first two years I paid 3 monthly payments IN ADVANCE. I had flexibilty when changing jobs a couple of times over that 8 year period with my rent payments which my landlord made official to both Bairstow Eves & Countrywide & so was logged on my record. I never once broke the official agreement & never once had any issues during the 6 monthly visits to inspect the property. As my landlord said I was the 'model tennant'. So imagine my utter disbelief that I now find that Bairstow Eves Cannock would not fill a Home Let reference in for my new letting agents potentially causing me to have to vacate the property!! Thankfully my ex landlord stepped in to rectify the situation. I find it bemusing as during the sale of the property I was told by Baistow Eves personnel that they would find me a new rental with them if it didn't work out with the new landlord. I smell sour grapes & total unprofessionalism. I have an eight year rental history with them & now they are besmirching my character which I am making a formal complaint about as the consequences of their behaviour has serious implications to me going forward. I have nothing to reccomend about this branch presently.

Clare · 16 July 2022

★★★★★ 5/5

Trustpilot

Am really grateful for the letting…

Am really grateful for the letting services,all went well smoothly thanks to Joseph.thankyou Joseph for your help

Mary · 3 November 2023