Trusted Agent profile · Bolton

Safestore Limited Bolton reviews

4.8

★★★★★ Excellent

236 reviews across 1 platform

Egyptian Street Bolton, BL1 2HS

Part of Safestore Limited, see every office.

Safestore Limited's office in Bolton, at Egyptian Street Bolton, is rated 4.8 out of 5 across 236 reviews on 1 platform, including 236 Google reviews rated 4.8.

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4.8 / 5

236

Reviews on Google

This office

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Reviews

Every review we hold for the Bolton office, from every platform, shown as written. First names only.

5/5

Google

Amazing service again from Stephen so helpful and accommodating to my changing needs. Thank you so much

Jackie · 12 December 2024

Agent replied · 8 January 2025

Dear Jackie Lydon, Thank you for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Stephen and that he was able to accommodate your changing needs so effectively. Providing exceptional service is our top priority. If there’s anything else we can do for you, please don’t hesitate to reach out. Thank you once again for choosing Safestore Self Storage. Best regards, Christina. Safestore Self Storage Team

5/5

Google

Stephen and Sian are simply put some of the nicest and helpful people. Safestore should be proud of these two employees.

Andy · 8 October 2024

Agent replied · 22 October 2024

Hi Andy, Thank you for taking the time to leave such a positive review! We're thrilled to hear that Stephen and Sian provided you with excellent service. We are indeed very proud to have them on our team. Your feedback means a lot to us and will certainly be shared with them. If you need any further help please contact the store team! Best regards, John Safestore

5/5

Google

Great service from enquiry through to support on site. Stephen (Bolton North) could not have been more helpful.

Chris · 10 November 2024

Agent replied · 8 December 2024

Hi Chris, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience from the moment of enquiry through to the support on site. It's fantastic to know that Stephen at our Bolton North location was able to assist you so effectively. We'll be sure to pass on your kind words to him. If you ever need storage again, don't hesitate to reach out! Best regards, Christina, Safestore Team

5/5

Google

Excellent customer service and support always happy to help and all the staff are a good laugh. Can't recommend enough.

Cai · 1 October 2024

Agent replied · 22 October 2024

Dear Cai, Thank you so much for your 5 - star review! We're thrilled to hear that you had such a positive experience with our customer service and support. Our team takes great pride in being helpful and creating a friendly atmosphere, so it's fantastic to know that you enjoyed your interactions with us. Your recommendation means a lot to us. If you ever need anything in the future, don't hesitate to reach out. Best regards, Christina, Safestore

5/5

Google

Very helpful and very friendly got a good deal and explained everything to me. Overall very satisfied

Carla · 4 November 2024

Agent replied · 11 November 2024

Dear Carla, Thank you so much for your wonderful review! We're thrilled to hear that you found our team helpful and friendly, and that you were satisfied with the deal and the explanations provided. It's great to know we met your expectations. If you ever need anything in the future, please don't hesitate to reach out. Best regards, Christina, Safestore.

5/5

Google

Loved the friendly relaxed atmosphere the staff provide. You get to see your room layout, theres no pressure sell only advice. Rooms are fairly priced as well. Ive gone for the long term plan as this was the better option for my needs. Cant fault anything well lit, secure, clean and dry facility. Would I recommend them, your damned right I would.

Annmarie · 10 June 2020

Agent replied · 11 June 2024

Hi Annmarie, thank you for your 5 star rating and feedback for our Safestore in Bolton. I am pleased that you were very happy with the customer service you received from Colin, James and Paige at the store and that we were able to get you the best offer to suit your long term storage requirements. Thank you for recommending Safestore, we appreciate you taking the time to rate us, Laura, Safestore.

5/5

Google

Very helpful great service Stephen explained the process and was able to provide with the perfect storage solution whilst moving home definitely taking the stress out of it and great value for money will use again and would recommend to others.

Jo · 10 June 2023

Agent replied · 11 June 2024

Hi Jo, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and that you were happy with the customer service you received, in particular from our Store Manager Stephen who you found helpful in making the process as easy and stress free as possible for you. We appreciate you recommending Safestore and taking the time to rate us, thanks, Laura, Safestore.

5/5

Google

Very easy signing up with Stephen, explained everything clearly and very friendly!

Jack · 2 January 2025

Agent replied · 8 January 2025

Hello Jack Driver, Thank you for taking the time to leave such a positive review! We're thrilled to hear that Stephen made the sign-up process easy and provided clear explanations. Our team at Safestore Self Storage in Bolton North always strives to offer friendly and helpful service, and it's great to know that Stephen delivered on that promise. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to continuing to meet your storage needs. Best regards, Christina The Safestore Self Storage Team

5/5

Google

Fantastic customer service, really friendly and extremely helpful. Very efficient. Really good rapport with staff. Would recommend to anyone who needed.

Amy · 17 August 2024

Agent replied · 24 August 2024

Hi Amy, thank you for posting your 5-star and positive review. Our team here at Bolton North is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you do recommend Bolton North as a storage venue, regards Christina

5/5

Google

Absolutely great service with a smile. Very quickly dealt with, definitely use them again, thank you

Sheetal · 8 October 2024

Agent replied · 22 October 2024

Dear Sheetal, Thank you for your kind words and the fantastic 5-star rating! We're thrilled to hear that you had a great experience with our service. Our team always strives to provide efficient and friendly service, and it's wonderful to know that we met your expectations. Best regards, John, Safestore

5/5

Google

Alligator Storage at Bolton was a great help. the prices are good would recommend for sure to others.

Jarek · 12 June 2013

Agent replied · 11 June 2024

Thank you very much!

5/5

Google

Really positive experience. Sian very helpful and informative.Great service highly recommend

Janet · 12 December 2024

Agent replied · 8 January 2025

Dear Janet, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Sian was able to provide you with helpful and informative service. Your recommendation means a lot to us, and we're delighted to know that you had a great experience with Safestore Self Storage. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Best regards, Christina. The Safestore Team

5/5

Google

Very professional and made the whole process very easy

Jordan · 3 January 2025

Agent replied · 8 January 2025

Dear Jordan Thompson, Thank you for taking the time to leave such a positive review for Safestore Self Storage. We are thrilled to hear that you found our service professional and that the process was made easy for you. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you ever need storage solutions again, please don't hesitate to reach out. We are here to help with any of your storage needs. Best regards, Christina The Safestore Self Storage Team

4/5

Google

All good except the toilets are disgusting. Been using this facility for over a year, and I doubt its been properly cleaned in the whole time. It doesnt cost a fraction of what you make, and is inexcusable.

City · 10 June 2023

Agent replied · 11 June 2024

HI City Stay. thank you for your rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us. In regards to the toilets, although we do monitor and clean them regularly we do appreciate that they are in need of an urgent refurbishment, thank you for bringing this to our attention. We appreciate you taking the time to rate us, thanks, Laura, Safestore.

4/5

Google

Very good customer service from helpful staff at the site. Easy to access.

Amelia · 4 November 2024

Agent replied · 11 November 2024

Hi Amelia, Thank you for taking the time to leave us a review! We're delighted to hear that you found our customer service to be very good and our staff helpful. It's great to know that you found accessing our facility easy as well. If you require any further assistance please contact the reception team. Best regards, Christina, Safestore.

5/5

Google

Great service from all the staff. Would definitely use again

Clive · 12 December 2024

Agent replied · 8 January 2025

Dear Clive, Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience with our team and that you would consider using our services again. Your kind words and perfect rating mean a lot to us and motivate us to continue providing excellent service. If you ever need storage solutions in the future, please don't hesitate to reach out. We look forward to serving you again. Best regards, Christina The Safestore Self Storage Team

5/5

Google

The place was really good, nice and clean. All our items were safe

Franck · 22 September 2024

Agent replied · 22 October 2024

Hi Franck, thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Safestore Preston. If you require any further assistance please contact reception, regards, Christina, Safestore.

1/5

Google

The staff are horrible and rude. They locked the doors as we was moving my grandads belongings out because we hadnt paid. Even though we were paying when all belongings were loaded into a truck. Not one staff member was wearing a face mask during this which made us all uncomfortable.

Leah · 10 June 2021

Agent replied · 11 June 2024

Hi Leah, thank you for your rating and feedback for our Safestore in Bolton North which I was concerned to see. I have spoken to the store who have advised this was due to the 2 weeks notice that is required prior to vacating the unit and the account had an outstanding balance. We apologise for any inconvenience caused, thanks, Laura, Safestore.

5/5

Google

No problems at all every time I called the office they were polite and helped in anyway they could sent tx with a link to pay my storage this saved a lot of time

Angela · 10 June 2023

Agent replied · 11 June 2024

Hi Angela, thank you for your 5 star rating and feedback for our Safestore in Bolton North. I am pleased you had a positive experience with us and that you were happy with the customer service you received from the store team who you found polite and helpful in arranging your storage requirements. We appreciate you taking the time to rate us, thanks, Laura, Safestore.

5/5

Google

Pleased with the service, storage was clean , staffs were friendly and supportive.

Philinta · 22 August 2024

Agent replied · 22 October 2024

Hi Philinta, thank you for providing feedback on your recent experience at Bolton North Safestore. We take pride in providing a clean and comfortable space for all of our customers, so our team appreciates that you noticed. If you do require any further help please contact the reception team, regards Christina, Safestore.

5/5

Google

I dealt with a young lady Cecellia, she was most helpful new the job and systems perfectly, I have been a client of Safestore for many years but the service I received from them this time was second to none. Thank you.

James · 10 June 2022

Agent replied · 11 June 2024

Hi James, thank you for your 5 star rating and rating for our Safestore at Bolton North. I am pleased you had a positive experience with us and that you were happy with the customer service you received from Cecilia who you found most helpful. We appreciate you taking the time to rate us and thank you for your business over the many years of storing with us, thanks, Laura, Safestore.

5/5

Google

Absolutely fantastic staff very helpful

Sam · 24 November 2024

Agent replied · 8 December 2024

Hi Sam, Thank you so much for your kind words! We're thrilled to hear that you found our staff to be very helpful. Providing excellent service is our top priority, and it's always rewarding to receive such positive feedback. If you ever need anything in the future, don't hesitate to reach out. Best regards, Christina, Safestore Team

5/5

Google

I have used the Bolton North storage facility for 6 years and always found the place clean and tidy with helpful, friendly staff. I would be very happy to recommend Safestore.

Paul · 10 June 2023

Agent replied · 11 June 2024

Hi Paul, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us over the past 6 years and were happy with the customer service you received from the store team who you always found helpful and friendly. Thank you for recommending Safestore and for taking the time to rate us, thanks, Laura, Safestore.

5/5

Google

All great and smooth can't wait to store

Steven · 22 September 2024

Agent replied · 22 October 2024

Hi Steven, thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Bolton North. If you require any further assistance please contact the reception team, regards Christina, Safestore.

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