Every review we hold for the Bolton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWouldn't use again, made a block booking of 4 weeks, only really needed 7 to 10 days. Paid for the full 4 weeks. No problem's.
But then when I went to hand back the fob told I need to give 2 weeks notice for a block booking of 4 weeks. My notice is the fact I booked and paid for the 4 weeks I wanted at the beginning. And started several times I didn't even need the full 4 weeks it was just the minimum booking I could make. So apparently they sign you up to an ongoing contract and set up direct debits despite you making a booking for the time you need.
Avoid if possible, it a bait and switch style company that prays on being vague.
Luke · 3 June 2024
★★★★★ 5/5
GoogleFrom the first phonecall with Paul, to the 2 days moving belongings into storage it was fantastic! Paul was very knowledgeable, helpful and provided amazing customer service to us. Highly recommended.
Dawn · 10 June 2021
Agent replied · 11 June 2024
Hi Dawn, thank you for your 5 star rating and feedback for our Safestore for our Safestore at Bolton North. I am pleased that you had a positive experience and was happy with the level of service you received, in particular from Paul who was very helpful. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
★★★★★ 5/5
GoogleNathan is absolutely legend.y house move went smooth with their service.
Hani · 13 September 2023
Agent replied · 11 June 2024
Hi Hani, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the customer service you received, in particular from Nathan who you found very helpful in ensuring your house move went smoothly. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
★★★★★ 5/5
GoogleFrom the time I walked into the office of Alligator in Bolton, the warm and friendly atmosphere, the office Manager Steve's straight forward and pleasant attitude immediately put me at ease.
Options were discussed, plans made very clear, contracts explained, termination of contract was also made very very clear, area and storage rooms were shown. Accessibility, out of hrs access, everything about Alligator was pleasant.
Well done keep up the good work.
Bertie
Bertie · 12 June 2014
★★★★★ 5/5
GoogleVery helpful and very friendly team! So easy to set up account and gain access!
Xi · 11 August 2025
Agent replied · 10 September 2025
Hello Xi Trippyy,
Thank you so much for your wonderful review! We're thrilled to hear that you found our team helpful and friendly. It's great to know that setting up your account and gaining access was an easy process for you. We strive to make every customer's experience as smooth and pleasant as possible. If you ever need any further assistance, please don't hesitate to reach out. We look forward to continuing to serve you!
Best regards,
The Safestore Self Storage Team
★★★★★ 5/5
GoogleI've had a fantastic experience with Safestore Bolton!
The staff are super helpful and always go above and beyond to accommodate my needs. It's a very safe and secure place to do business.
Highly recommended! 👍 #SafestoreBolton #ExcellentService #PeaceOfMind
INSANE · 22 September 2024
Agent replied · 22 October 2024
Hi thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Safestore Bolton North. If you require any further assistance please can reception, regards, Christina, Safestore.
★★★★★ 5/5
GoogleVery happy with my experience. Steven has been very helpful and very efficient.
En-Jo · 10 June 2023
Agent replied · 11 June 2024
Hi En-Jo EE12, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and you were happy with the customer service you received from the Store Manager Stephen who you found very helpful and efficient in arranging your storage needs. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
★★★★★ 5/5
GoogleGreat customer service from Steven, well organised facilities and very easy to use
Aaron · 20 August 2025
Agent replied · 10 September 2025
Dear Aaron English,
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience with our customer service and found our facilities well-organised and easy to use. Steven will be delighted to know that his efforts made a difference in your experience.
Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing Safestore Self Storage. We look forward to serving you again!
Best regards,
Laura
Safestore Self Storage Team
★★★★★ 5/5
GoogleStephen is always helpful. Very satisfied with the service offered.
Uzoma · 14 August 2023
Agent replied · 11 June 2024
Hi Uzoma, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the customer service you received, in particular from Stephen who you found helpful. We appreciate you taking the time to rate us, thanks. Laura, Safestore.
★★★★★ 5/5
GoogleFantastic service from Sian and Stephen at Safestore Bolton!
They helped from start to finish keeping me updated with all that was required throughout. Easy process with great staff- thanks 👍 …
Colin · 12 December 2024
Agent replied · 8 January 2025
Subject: Thank You for Your Feedback, Colin!
Hi Colin,
Thank you so much for taking the time to share your positive experience with us at Safestore Bolton. We are thrilled to hear that Sian and Stephen provided you with fantastic service and made the process easy and seamless for you.
Your feedback is incredibly valuable to us, and it’s wonderful to know that our team was able to keep you updated and assist you throughout your experience. We strive to provide the best service possible, and your kind words are a great encouragement to us.
If you have any further needs or questions, please don’t hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Christina
Safestore Self Storage Team
★★★★★ 5/5
GoogleAbsolutely wonderful staff!!! Junaid and Barbara’s are always helpful, and will go out their way to make things easier… they are always pleasant, and have a smile on their faces. They have a very positive attitude. Thanks for your service guys!!
MA7860 · 10 September 2025
★★★★★ 4/5
GoogleVery helpful staff and well organised storage. If you get an upper floor storage unit, you might have to queue for the lift, but other than that a great deal for long term storage.
Keith31893 · 4 November 2024
Agent replied · 11 November 2024
Dear Keith,
Thank you for taking the time to leave us a review. We're delighted to hear that you found our staff helpful and our storage well-organised. We appreciate your feedback regarding the lift and will take it into consideration as we strive to improve our services. It's great to know that you found our long-term storage options to be a good deal. If you have any further suggestions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Christina, The Safestore Team
★★★★★ 5/5
GoogleFantastic staff. Have dealt with Cecelia (hope that's spelt correctly) and Chloe. Both have brilliant customer service skills. Very friendly.
Woody · 10 June 2022
Agent replied · 11 June 2024
Hi Woody, thank you for your 5 star rating for our Safestore at Bolton North. I am pleased you had a positive experience with us and that both Cecelia and Chloe were both friendly and helpful in assisting you with your storage requirements. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
★★★★★ 5/5
GoogleIf you were confused and decided to read reviews first, take this as a sign and go right ahead. It's affordable, they're very flexible and your items are safe. The process from enquiry to moving in, storage, and moving out is seamless.
Leah · 12 May 2024
Agent replied · 11 June 2024
Hi Leah,
Thank you for your 5-star rating and feedback . I am pleased you had a positive experience. We strive to make the whole process as easy as possible. I will pass your feedback onto the store team who will be delighted with your comments. Thanks again, John, Safestore
★★★★★ 5/5
GoogleWe currently have an office and a unit with Safe Store (Egyptian Mill.) and genuinely it’s awesome. Paul, Chloe and Cecilia all go out of their way to help if and when I need it which is a big help for a business like mine just starting out.
I really could write loads more but yeah, fantastic all 3 of them. #bigupdastafestoremassive 😁
Ben · 25 August 2022
Agent replied · 24 August 2024
Hi Ben, thank you for your 5 star rating and feedback for our Safestore at Bolton North. I am pleased that you had a positive experience with us and that you have been happy with the customer service from the store team which has helped your business when starting out. We appreciate you taking the time to rate us, thanks. Laura, Safestore.
★★★★★ 5/5
GoogleIn a word Superb. I have dealt almost exclusively with Stephen, who has been fantastic. Extremely friendly and exceptionally knowledgeable. Our removal men were awful. It did not take Stephen very long to realise this and advise us. His advice saved us a lot of time and money. We had two units on order, 175sq ft and 25sq ft, but in the end we did not need the 25sq ft. Stephen reserved it for us, but when we did not need it there was no charge. How good is that! I was a bit sceptical when I came across Alligator on the internet. But everything has been beyond my expectation. Cheaper can be better! How refreshing is that.
Michael · 11 June 2017
Agent replied · 11 June 2024
Hi there, thank you for the postive feedback. We'll pass your comments onto Stephen and the team!
★★★★★ 5/5
GoogleSteven was a big help.
Thanks
Sacred · 10 June 2023
Agent replied · 11 June 2024
Hi Sacred Eden, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the customer service you received from Stephen who you found to be a big help in organising your storage needs. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
★★★★★ 5/5
GoogleVery impressed with customer service (Karen & Jordan). The facilities are very easy and quick to the use. Price was the best we could find locally.
Michael · 11 June 2019
Agent replied · 11 June 2024
Hi Michael, thank you for your 5 star rating and feedback for our Safestore in Bolton North. I am pleased that you were very happy with the customer service you received, in particular from Karen and Jordan. It is also great to hear you are pleased with the features of the facility as well as benefitting from one of our great offers we have on storage at the moment. I will be sure to pass on your feedback to the store team. Thanks, Laura, Safestore.
★★★★★ 5/5
GoogleHelpful,friendly,polite staff helped me move my stuff with the minimum of fuss.With a half price deal @ plenty of space to work with I'm happy
John · 8 November 2024
Agent replied · 11 November 2024
Hi John,
Thank you so much for your kind words and the fantastic rating! We're delighted to hear that our staff could assist you efficiently and that you found our space and pricing to your satisfaction. Your feedback is greatly appreciated, and we're glad to have made your move a smooth experience. If you need any further assistance, don't hesitate to reach out.
Best regards,
Christina,
The Safestore Team
★★★★★ 5/5
GoogleWe needed a small unit for an extended period to help with declitter as we decorate and make some home improvements. The staff have been extremely helpful and polite. The unit we chose with their help is sufficient for our needs. It’s clean and dry and we are so far happy with it and the security and access to it.
L · 10 June 2022
Agent replied · 11 June 2024
Hi L A, thank you for your 5 star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the customer service you received from the store team in helping you find the right room size for your storage needs whilst you are making some home improvements. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
★★★★★ 5/5
GoogleNathan and Ryan reassured me that my stuff are safe and not expensive at all, no extra cost when I wanted to get my stuff out. Very nice and accommodative staff. I will greatly recommend 💯. …
Romoke · 10 April 2024
Agent replied · 11 June 2024
Hi Romoke, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the customer service you received, in particular from Nathan and Ryan who were able to arrange storage that suited your requirements. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
★★★★★ 4/5
GoogleStaff always friendly no problem accessing storage
Joanne · 15 April 2026
★★★★★ 5/5
GoogleI thought that the staff was great to talk to and very understanding of my situation I don't have a bad word to say about anything I can't be grateful enough
Caza · 25 June 2024
Agent replied · 24 August 2024
Hi Caza, Thanks for the 5 star rating and your feedback. You are more than welcome, if we can be any further help please do not hesitate to contact the team in Bolton North. Thanks, John, Safestore
★★★★★ 5/5
GoogleAlways professional, friendly and very helpful. If we need a unit again, I would choose the York Rd Safestore again.
David · 11 November 2024
Agent replied · 8 December 2024
Hi David,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you found our team at York Rd to be professional, friendly, and helpful. It's wonderful to know that you would choose us again if you need storage in the future.
Best regards,
Christina, Safestore Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
