Every review we hold for the Bolton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSuperb efficiency and customer care, Stephen was brilliant and so helpful on showing me round and getting the best location. 10/10 !!
Neil · 16 October 2024
Agent replied · 22 October 2024
Dear Neil,
Thank you so much for your 5-star review! We're thrilled to hear that you had such a positive experience with us. Stephen will be delighted to know that his efforts were appreciated and made a difference in your visit. Your kind words and perfect rating mean a lot to us. If you ever need any further assistance, please don't hesitate to reach out.
Best regards,
Christina, Safestore.
★★★★★ 5/5
GoogleWe got the storage locker when we was looking for a house and needed somewhere to store the items we owned as our living arrangements at the time we just didn't have the space to store everything. Simon the store manager was friendly and professional and we actually ended up changing the size of the storage locker during our time there as we found we needed more space as we was getting items for the house in preparation. Nathan who again was friendly and professional was there when I emptied the storage locker for the final time after we finally got our house the month before and since then i started emptying it bit by bit. Would highly recommend for anyone who needs somewhere to store items for either a set amount of time or long term.
John · 11 January 2024
Agent replied · 11 June 2024
Hi John, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased that you had a positive experience with us and that you were happy with the customer service you received from the store team throughout your time storing with us. We appreciate you taking the time to rate us and thank you for recommending Safestore, Laura, Safestore.
★★★★★ 5/5
GoogleNathan was a pleasure to deal with...very helpful..and credit to his company
Domsterk · 19 December 2024
Agent replied · 8 January 2025
Dear domsterk,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that Nathan was a pleasure to deal with and provided you with the helpful service you deserve. Your kind words and excellent rating are greatly appreciated and will be shared with Nathan and the team. We strive to provide the best service possible, and feedback like yours is incredibly motivating. If you have any further comments or need assistance in the future, please don't hesitate to reach out.
Best regards,
Christina
The Safestore Self Storage Team
★★★★★ 5/5
GoogleExcellent service today thanks to Sian and Stephen. Bolton. Egyptian Mill.
Dave · 21 December 2024
Agent replied · 26 December 2024
Dear Dave Bird,
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you received excellent service from Sian and Stephen at our Bolton location, Egyptian Mill. Your kind words and a perfect 5-star rating are greatly appreciated and will be shared with the team to recognize their hard work and dedication.
At Safestore Self Storage, we strive to provide the best possible service to all our customers, and it’s wonderful to know that we met your expectations. If you need assistance in the future, please don’t hesitate to reach out.
Thank you once again for your review.
Best regards,
Christina,
Safestore Self Storage Team
★★★★★ 5/5
GoogleSuch lovely reception staff, made the process so straight forward and simple for me. Would 100% recommend
Nicole · 8 October 2026
★★★★★ 5/5
GoogleFab team here, safe storage unit, will use again!! Recommended :)
J · 2 April 2026
Agent replied · 16 April 2026
Thank you, J S, for your wonderful feedback! We're thrilled to hear that you had a great experience with our team and felt confident in the safety of our storage units. We look forward to welcoming you back in the future!
★★★★★ 5/5
GoogleReally great experience The staff were friendly, helpful and professional, and the service was excellent
Malick · 10 October 2026
★★★★★ 5/5
GoogleBest storage service, ideal location and very friendly staff.
Galang · 2 April 2026
Agent replied · 16 April 2026
Thank you, Galang, for your wonderful review! We're thrilled to hear that you found our location ideal and our staff friendly. We look forward to continuing to provide you with excellent service.
★★★★★ 5/5
Googleafter initially giving a 5* review and dealing with Chloe i have changed my opinion after dealing with CECELIA .. i wished to extend and was looking for ways for my mother to book a unit for 3 months and she said as i had told her it was for the same stuff to be stored she couldnt do it, so if i had lied that would be ok? then i said well her storage runs out on 10th August so we will just have to find an alternative place and she said that i hadnt given notice and will be chased by debt collectors for the two weeks from today ie 8 extra days that we wont be there well good luck with that one i have cancelled my direct debit and will never use this again
Well today Chloe came through and was professional and help us sort this situation out , if Chloe s boss is reading this you need to give this lovely girl a pay rise , shes absolutely correct in the lovely way she deals with your customers ***** for Chloe !!!
Joanne · 10 June 2023
Agent replied · 11 June 2024
Hi Joanne, thank you for your 5 star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us in arranging some storage space for your Niece and that Chloe was efficient in helping to organise this for you and made it as easy and stress free as possible. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
★★★★★ 5/5
GoogleGreat customer service from Ahlame🤍 …
HAJAR · 9 April 2026
Agent replied · 16 April 2026
Thank you, Hajar, for your wonderful feedback! We're delighted to hear that Ahlame provided you with great customer service. We look forward to continuing to meet your storage needs.
★★★★★ 5/5
GoogleSian was so lovely and made the experience seamless
Olatomi · 22 September 2024
Agent replied · 22 October 2024
Hi Olatomi, thank you for posting your 5-star & positive review. Our team here at Safestore Bolton North is committed to providing high-quality customer service, and we’re thrilled to hear that Sian made a good impression on you. If you require anything further please contact reception, regards, Christina, Safestore.
★★★★★ 5/5
GoogleStephen was excellent. Great service
Benjamin · 4 November 2024
Agent replied · 11 November 2024
Dear Benjamin,
Thank you so much for your wonderful review! We're thrilled to hear that Stephen provided you with excellent service. We strive to offer the best experience for our customers, and it's great to know that we met your expectations. If you ever need any further help, please contact reception.
Best regards,
Christina, The Safestore Team
★★★★★ 5/5
GoogleEasy to use. Steve was highly professional and made the experience easy for us.
Mathew · 10 May 2024
Agent replied · 11 June 2024
Hi Mathew, thank you for your 5-Star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the customer service you received from the Store Manager, Stephen who made everything as easy and stress free as possible for you. We appreciate you taking the tome to rate us, thanks, Laura, Safestore.
★★★★★ 5/5
GoogleGood customer service
Thomas · 9 April 2026
Agent replied · 16 April 2026
Thank you, Thomas, for your wonderful review! We're delighted to hear that you had a great experience with our customer service. We look forward to welcoming you back whenever you need us.
★★★★★ 5/5
GoogleFaith and Stephen were so helpful just an easy process
Paul · 3 September 2025
★★★★★ 5/5
GoogleGreat service and price will use again
Maqi · 9 October 2026
★★★★★ 5/5
GoogleFriendly staff would highly recommend
Ryan · 8 October 2026
★★★★★ 5/5
GoogleBrilliant customer service, Sian was super helpful and friendly.
Vicky · 10 May 2024
Agent replied · 11 June 2024
Hi Vicky, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and was happy with the customer service you received from Sian who you found helpful and friendly. We appreciate you taking the time to rate us, thanks, Laura, Safestore.
★★★★★ 5/5
GoogleFantastic place to store goods or small to large business to run here thank you to Stephen & Nathan to great staff
Steven · 10 June 2023
Agent replied · 11 June 2024
Hi Steven, thank you for your 5 star rating and feedback for our Safestore in Bolton North. I am pleased that you have had a positive experience with us over the 8 years that you have been storing with us for your business. We appreciate you taking the time to rate us and thank you for your loyalty over the years. Thanks, Laura, Safestore.
★★★★★ 5/5
GoogleOnly had a storage unit here for a couple of weeks, but so far, everything is great!
Prices are fair and in line with other facilities in the area, staff are really, really helpful and knowledgeable, and the facility in the whole is really good.
Plenty of loading bays to choose from, loads of moving trollies and pallet trucks to help you move your items to your unit and a large lift helps get you to any floor.
Really convenient access times to this facility as well, so if you work most days of the week, you can always come here before or after standard working times and have access to your unit.
If you’re looking for short or long term storage, I’d highly recommend this place.
Lee · 10 June 2022
Agent replied · 11 June 2024
Hi Lee, thank you for your 5 star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the customer service you received and also the great value for money. We appreciate you taking the time to rate us, thank you for recommending Safestore, Laura.
★★★★★ 5/5
GoogleQuick Service at the Leeds Pontefract Lane outlet. Really loved that I could use the DHL Service here as well.
Michael · 7 September 2025
Agent replied · 10 September 2025
Hello Michael,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a quick and efficient experience at our Leeds Pontefract Lane outlet. It's great to know that you appreciated the convenience of our DHL Service as well. We strive to offer services that make our customers' lives easier, and your feedback reassures us that we're on the right track. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Safestore Team
★★★★★ 1/5
GoogleThis was a waste of time and money renting out office space, it would have been more useful putting the money in a blender and drinking it. They say you can cancel after 3 months, this is not the case. Neither is the 30 day notice when your leaving because they take the payments every 28 days so you still lose money, however the worst thing that this company has done is take the money from me and have the audasity to turn round and say I havent so they must take it from my deposit. Last time I use this company or any company like it and I urge other people who want storage to ask a friend or family member who has an extra room at their disposal
Gerrard · 12 June 2015
★★★★★ 5/5
GoogleMoving house at any time is always a stressful time. But when one is downsizing from a large five bedroomed house, full of all sorts of items gathered over a decade, to a two bedroomed apartment, stress takes on a whole new dimension! Such was my case.
But when I walked into the office of Alligator in Bolton I knew instantly that many of my problems were about to be solved. The warm and friendly atmosphere, the office Manager Steve's willingness to listen to my problems and help me with simple and workable solutions, immediately put me at ease. Nothing was too much for Alligator. he walked us through a number of options and helped us settle on one that was most suitable to US in the first instance, and flexible to suit any changes in our plans. Now, with a major problem sorted we can focus on other issues in a much less stressful manner.
I highly recommend Alligator for all Self Storage needs and commend them for their warm, personalised approach, and in particular for their willingness to listen and help with my problems, above their desire to 'sell' their services.
Harry Conroy
Harry · 12 June 2013
★★★★★ 5/5
GoogleNathan was very helpful and was not at all pushy. He didn’t mind when I.change the size of unit.
Jennifer · 15 July 2023
Agent replied · 11 June 2024
Hi Jennifer, thank you for your 5-star rating and feedback for our Safestore at Bolton North. I am pleased you had a positive experience with us and were happy with the customer service you received at the store, in particular from Nathan who you found very helpful. We appreciate you taking the time to rate us, thanks. Laura, Safestore.
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