Trusted Agent profile · Bolton
★★★★★
252 reviews across 2 platforms
20 Wood Street, Bolton, BL1 1DY
Hilton Smythe's office in Bolton, at 20 Wood Street, is rated 4.6 out of 5 across 252 reviews on two platforms, including 250 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Hilton Smythe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bolton office, from every platform, shown as written. First names only.
5/5
GoogleAiden Murphy was real helpful and supportive in making this deal. Always attentive to my request and followed up quickly to issues
Hi Domain, Thanks for your review; Aidan is over the moon with your positive feedback and is very grateful. Thank you again Craig Graham Director
5/5
TrustpilotGareth did an excellent job at a…
Gareth did an excellent job at a complex valuation under significant time pressure. Highly recommended and very easy to work with.
5/5
GoogleI could not be happier with how hiltonsmythe has dealt with selling my business. I previously had my business on with a different agent for over 12 months who were useless. The man i was corresponding with was both rude and patronising, i felt like i had payed my money and they were no longer interested in trying to sell the salon for me so through recommendation from a friend i called up hiltonsmythe and 3 months later my bussiness is sold. All i can say is from start to finish they have been brilliant!!!!!
Dear Luisa, Thank you ever so much for taking the time to leave us a review. We are very grateful of your kind words and we are glad that we were able to get your business sold for you, considering your experience with another agent. All the very best Craig Graham Director
5/5
GoogleThank you very much Hilton Smyth. From the initial valuation by Sam then sale negotiation by Rob and finally sales progression by Karen I have nothing but praise. The team managed everything for me and kept me well informed during each stage of the offers and eventual sale. Particular mention to the sales progression and Karen who I must have spoken to everyday during the final stages of the sale. She dealt with everything including the buyer and solicitors which would have been very time consuming and difficult if I’d tried to go it alone. Thank you Hilton Smyth I did not realise I would have received so many offers in such a short period of time and the actual work you carried out was professional and prompt. Mark E
Dear Mr Edwards, Thank you for taking the time to share your experience with us, this allows us to give them the praise they are due. I have ensured Sam, Rob and Karen have received your lovely feedback, and they are all over the moon. On behalf of us all we wish you all the very best for the future and thank you for choosing us as your agent, it was a pleasure to assist you. Craig Graham Director
5/5
GoogleAdam Varey was so helpful in arranging the viewing and all. Really appreciate your quick reply. Thanks
Thanks for taking the time to leave us your lovely feedback.
5/5
GoogleRebecca was very professional throughout and provided up to the minute reports on potential buyers and their comments. Thank you Rebecca for all your help. Clive Perry Truloc LtdPositiveQuality
Dear Clive, Thank you for taking the time to leave us your lovely feedback. Rebecca is very grateful of your kind comments. Best Wishes Belinda Daniels Service Manager
5/5
GoogleI was extremely happy with the sales process and there was always someone there to help with any questions we had along the way. I would like to say a massive thanks to Andrew who was a great help to us.
Hi David, Thanks for leaving a lovely review and we will ensure that Andy receive your feedback too. All the very best wishes
4/5
GoogleGood experience with HS overall. Aidan Murphy business broker was great at assisting with the deal and very responsive, a real credit to the business. I was unimpressed by the finance brokers however, in particular the speed, urgency and communication.
Dear James, Thank you for taking the time to leave your review, we greatly appreciate it! Best wishes, Tommy Sweeney
5/5
GoogleAdam is very helpful and efficient while helping us look at a business opportunity.
Thank you for taking the time to leave a review for Adam!
5/5
GoogleKatie has been very helpful all the time, thanks a lot and pleasure doing business with you👍👍👍 …
Thank you ever so much for your lovely feedback in relation to Katie, it is very much appreciated. Gareth Smyth Director
5/5
GoogleAdam is marvellous till now . Got the viewing today . Will leave the review again after viewing.
Dear Updesh, Thank you for leaving a lovely review for Adam, we really appreciate it. Best wishes Craig Graham Director
5/5
GoogleThis company has provided a very professional service from the start right through to completion, and I would be very happy to recommend them in the future
Dear Sarah, Thank you for taking the time to leave us a review, it is appreciated. Very best wishes. Belinda Daniels Service Manager
5/5
GoogleAfter several long months of trying to purchase a shop in Banbury, I was helped considerably through the process firstly by Rob Walker and the by Katie Holt. They were very professional and responsive with an enquiries I had. The whole process was new to me as it was my first time purchasing a commercial property but it was made easy with the help of Hilton Smythe, in particular, Katie. I am pleased to announce that I am now a business owner and look forward to any further work with Hilton Smythe in the future.PositiveQuality, Professionalism
Dear Rahul, Thank you ever so much for taking the time to share your experience, we are delighted to have assisted you and want to wish you all the very best in your new venture. Very best wishes Craig Graham Director
5/5
GoogleWe have been looking for a small business to buy in Bolton, Declan has been helping us as he’s a family friend and always keeps us in the loop. Very good service.PositiveProfessionalism
Hi Vikki, Thank you for taking the time to leave us a review, we really appreciate it and Declan is very happy with your kind words. Thank you again! Craig Graham Director
1/5
GoogleUnder no circumstances sell your business with Hilton Smythe. We made the unfortunate decision to sign a six month contract with them back in February this year to sell our shop. A valuer visited us and told us that if we paid so much upfront, they'd be no more fee's to pay and if the shop wasn't sold within six months we could simply pull it off the market or go with someone else. It was originally marketed and valued at £50,000. Initially we had a lot of interest and a sale looked likely. Then lockdown happened three weeks into the shop being advertised and all went quiet until late July, early August. Barely anything from Hilton Smythe. This we had expected due to the circumstances. In the meantime, the shop has been open and trading extremely well. Then come early August, we start being messed around by the agent. Suddenly and without any warning another agent has taken over and is arranging viewings with people who are not properly vetted. We're let down at the last minute by people who don't show up. We then reduce the price of our business in an effort to sell quicker, even then the agents kept calling with offer's well below the new asking price and when we turned them all down, we were made to feel like we're the ones being unreasonable and as though we should just accept any offer. Low and behold, we have decided to take our business off the market. Our contract ran out on August 2nd, therefore we are now out of contract. But... Hilton Smythe have stated that we have to give them six weeks notice for them to take our business off the market and in this time, we must accept viewings else we are liable for a fee of almost £3,000! We only received an actual copy of our contract, the day we gave Hilton Smythe our notice, which was two days ago. Yesterday, emails were flying back and forth between Myself and the agency over yet another no show. Hilton Smythe have become bullies and will stoop to any depths. They're not on the sellers side, the very people paying them and they will send anyone, unvetted, to waste your time on the promise of a sale. No matter how hard you try to get out of it, they will use 'the contract' against you. Do expect a level of stress that will drive you to the brink of a nervous breakdown and if you have a decent business, expect it to be adversely affected by bogus buyers phoning them and then you being forced into showing such people around! I urge anyone thinking of selling a business, go elsewhere. I wish I had seen some of these reviews back in February.NegativeQuality, Professionalism, Value
Dear Angela, Thank you for taking the time to leave us your feedback, I am very concerned and upset to read that your experience has not been a positive one. Your experience is not representative of our normal service and I am sincerely sorry you are not happy. I have tried a few times to get in touch with you to resolve the issues you have raised but have not been successful, I remain committed to resolving your issues so please feel free to contact me directly on 01204 929003 Craig Graham Director
5/5
GoogleAdam Varey has been really helpful regarding booking a viewing for me. Thanks Adam.
Thanks for taking the time to leave Adam a review. He is thrilled with your feedback and really appreciates it.
5/5
GoogleReally good and professional service. Thank you Adam!
Thank you for your lovely review of Adam - he is very grateful.
5/5
GoogleI worked with Alice on a very difficult negotiation. During which Alice was always professional, helpful and hard working. I would absolutely work with Alice and the team again.
Dear James, Thank you for taking the time to leave us a review, we really appreciate it and Alice is very happy with your kind words. Best Wishes Craig Graham Director
5/5
GoogleAbsolutely amazed by the dedication from the staff and only too happy to help, Tommy Sweeny has been amazingPositiveResponsiveness, Quality, Professionalism, Value
Dear Sally, We really appreciate your kind words and have shared your review with the team and Tommy. We look forward to progressing the sale through to completion for you and thank you for choosing us as your selling agent. Belinda Daniels Service Manager
5/5
GoogleI have had a lovely experience dealing with Hilton Smythe, although not completed yet. I have been dealing with Declan and Matthew. They have been amazing guiding me through the process of buying. They literally have kept me sane and I definitely have drove them mad to the point I am sure they have my number on caller ID.!..... Guys, you are the funniest but more importantly the most professional gents I have had the pleasure to deal with. It has been a real pleasure dealing with you and your help has been phenomenal. I look forward to the end result when we can all breath a sigh of relief. I would definitely recommend you in the future. Highly recommended. Well done!
Dear Deannah, Thank you so much for your fantastic review, we are so pleased! We love your feedback regarding Declan and Matthew and will make sure they are rewarded for the good service they have delivered to you. It's a pleasure to work with you, thank you so much again for your kind review. Best Wishes Craig Graham Director
5/5
GoogleWe spoke with Adam at Hilton Smythe about a business we were interested in potential acquiring. He was very professional and helpful arranging meetings with the owner and transferring information in a timely manner. We didn't go through with the business purchase as it was unreadable for us at the time but the service we received throughout was excellent.
Dear Ben, Thank you for taking the time to leave us a review, we really appreciate it and Adam is over the moon! Please do let us know if we can assist in future. Best wishes Craig Graham Director
5/5
GoogleFantastic team at HiltonSmythe, Excellent service from start to finish especially from Karen who kept me updated on everything as it happened. It was a pleasure doing business with them and they took most of the stress away from me in selling my coffee shop. I can't thank them enough and honestly highly recommend them to anyone wanting to sell or buy a business.PositiveResponsiveness, Quality, Professionalism, Value
Dear Dean, Thank you for taking the time to leave us a lovely review. We are so pleased to have worked with you, it was our pleasure. Karen is thrilled with your feedback and on behalf of all the team we want to wish you all the very best for the future. Belinda Daniels Service Manager
5/5
GoogleFrom start to finish Matt and Katie were awesome. Always ready to help and ensure things went smoothly. Can’t fault their service and level of professionalism. A*
Dear Simon, Thank you for taking the time to leave us a review and for your kinds words in relation to Matt and Katie. We really appreciate this feedback. Best Wishes Belinda Daniels Service Manager
5/5
GoogleI've had the opportunity to work with Adam Varey on a previous business matter. He played a crucial role in enhancing my comprehension of the business and promptly provided the necessary brochure. His expertise makes him the point of contact for any additional information I might require. I would certainly endorse his services
Thanks you for sharing your experience with us; we are thrilled to hear Adam has provided you with a first class service. It was a pleasure working with you and we are here to assist with anything in future. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hilton Smythe, Bolton won Trusted Agent.
