Trusted Agent profile · Bolton

Hilton Smythe Bolton reviews

★★★★★ Excellent

252 reviews across 2 platforms

20 Wood Street, Bolton, BL1 1DY

Hilton Smythe's office in Bolton, at 20 Wood Street, is rated 4.6 out of 5 across 252 reviews on two platforms, including 250 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.

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4.6 / 5

250

Reviews on Google

This office

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2

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Hilton Smythe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bolton office, from every platform, shown as written. First names only.

5/5

Google

just had news that everything had completed. :-) i was very happy with the sale, it was all done and dusted really quickly and i was helped out along the way with the sale and also they sorted the finance to buy it for the purchaser which was a really good add on. i got the price that i wanted for the business which was important cobseideribg the hard work and money i spent on the place. thanks ever so much!

S · 11 June 2019

Agent replied · 11 June 2024

Dear Mr Clews We really appreciate you sharing your experience with us as a seller. Its pleasing to hear that you were happy with everything and I will pass on your comments to our HS Finance Team and I know they will be really happy. All the very best. Craig Graham Group Operations Director

5/5

Google

Adam was very helpful

Qas · 11 October 2023

Agent replied · 11 June 2024

Thanks for your lovely review!

1/5

Google

I’d give them a -10 if I could. DO NOT USE HILTON SMYTHE at any cost. They are total FRAUDS, they use hard sell sales techniques on business owners to CON you into signing with them. They over value businesses (which to the owner sounds great initially) to draw you in and get you to sign their contract. You’re then stuck in a 12 month agreement, you cannot sell via another means without paying them an exit fee, WHICH IS THE FULL AGREEMENT COST! They wanted to charge me £5,400 to exit. You cannot close down your shop within the 12 month period without paying them an exit fee, WHICH IS THE FULL COST! They have you over a barrel no matter what you do. I had people interested in taking over my lease, but Hilton Smythe even wanted £2,600 ex vat for breaking their contract. They didn’t provide ONE interested buyer in the entire 12 month period. They lied from day one, they said they have their best business sales in Jan-Mar every year.,. I didn’t hear from them once in Q1. I reduced the sale price and even then I didn’t hear a thing. Every time I had my own interested person, to sell the lease, I tried to speak to HS to release me from the agreement, saying that they hadn’t sent one potential buyer my way and that I should count my losses and let go of the business concern. They refused. When I told them that I wanted to close the shop down & give the keys back to my landlord to cut my losses, they said that I would have to pay the full fee of £5,400 ex vat if I closed the doors, it’s in the fine print, no negotiation. I had my hands tied. I lost £20k in the year just because I signed with Hilton Smythe. DO NOT SIGN ANY AGREEMENT WITH HILTON SMYTHE - they are blood sucking thieves! There’s nothing professional about anything that they do. Save yourself THOUSANDS and use your local commercial agents instead, and only sign 3-month agreements, don’t get caught out. I am going to report Hilton Smythe to trading standards & the watchdog RE their initial hard-sales techniques, and their high valuations that they use to fish you in. It’s unethical and a concern. Beware and stay away from these hustlers. I unfortunately had to learn the hard way, and I hope my review saves some of you the financial & emotional cost I’ve been through. Ps. I’m almost certain that the 5-star ratings are fake! Do yourself a favour and call a few shops/businesses on their website and speak to the owners directly... I did, and every single owner I spoke to had terrible things to say about Hilton Smythe... I should have made they calls before I signed their darn agreement.

Claudia · 11 June 2018

Agent replied · 11 June 2024

Dear Claudia, I am sorry to hear that you are not happy. I am very eager to resolve the issues you have raised and want the chance to put things right. We are proud of our reputation and have over 100 reviews between google and feefo with a combined rating of 4.5 / 5, but recognise that we don't get it right all of the time. I would be grateful if you could contact me directly on 01204 556 316 or c.graham@hiltonsmythe.com and I will try to put things right. Thanks Craig Graham Operations Director

5/5

Google

Alice was great helping us out, thank you so much for all your time and support recently it was much appreciated. Many thanks!

Bobby · 10 June 2021

Agent replied · 11 June 2024

Dear Bobby, Thank you for taking the time to leave us a review, we really appreciate it and Alice is very happy with feedback. All the very best for the future. Craig Graham Director

1/5

Google

DO NOT USE!! Search the web regarding business transfer agents of their type before signing any kind of contract with them! Do not listen to their sales reps as they will tell you anything to get you to sign the agreement. They will tell you that no fee is applicable unless they sell the business, which is false. If they fail to sell, the contracts are written in such a way that you are tied in to them indefinitely, with no genuine get out clause. The terms are not explained fully and you need a magnifying glass to read them and a degree in law. They operate in a underhanded way which could be considered unlawful by legal professionals.

Paul · 11 June 2017

Agent replied · 11 June 2024

Hi Paul. We're really sorry to read your negative feedback. We have tried to investigate by using your profile name and searching our system, but cannot identify a past or present client matching your details. We have even asked our sales team to try and identify the business this feedback concerns, but we're really sorry, we still cannot identify you. We are concerned you have been given the incorrect information as we don't tie clients' into contracts indefinitely or charge them a fee to withdraw from the market. With this in mind, we'd really like to hear from you to sort this out. Please do get in touch and provide further details so that we can resolve this for you. Our contact details are 01204 556300. Thank you.

5/5

Google

First class service received in helping us secure a major investment, Gareth provided amazing advice/consultancy throughout the process and I would not hesitate to recommend HS and their services.

Andy · 11 October 2024

Agent replied · 25 August 2024

Hi Andy, We are very grateful you have taken the time to leave Gareth some feedback. All the very best Craig Graham Director

5/5

Google

Karen was friendly, knowledgeable and had lots of advice. Lovely to deal with.PositiveProfessionalism

Vikki · 10 June 2022

Agent replied · 11 June 2024

Thanks for your lovely feedback, we really appreciate it. Belinda Daniels Service Manager

5/5

Google

Thank you so much to Katy from here who guided me through the purchase and made everything stress free. I will use you guys again !

Diego · 11 June 2018

Agent replied · 11 June 2024

Hello Diego, Thanks for getting in contact. We are delighted to have assisted you, I will pass on your kind words to Katie who was looking after you. Good luck in the new venture. Aaron Roberts - Operations Manager

5/5

Google

Couldn’t have wished for a better service than I received from Hilton Smythe. They were very professional, efficient & delivered! I sold my business within a month of it being advertised. They were there for me & my buyers every step of the way. I can highly recommend them.

Catherine · 10 June 2023

Agent replied · 11 June 2024

Dear Catherine, Thank you for taking the time to leave us a lovely review, we really appreciate your feedback. Thank you for choosing us as your broker and very best wishes. Craig Graham Director

5/5

Google

I had a chat with Connor this afternoon. They sound genuine and looks like they know what they are doing. I am in the process of adding some more portfolios into my existing business and it looks like I could use their help.

Harikrishnan · 11 October 2023

Agent replied · 11 June 2024

Dear Harikrishnan, Thanks for your lovely review in relation to Connor, we really appreciate it! … More

5/5

Google

I only came to know HILTON SMYTHE one month ago, I'am so happy about there services ,never missed any telephone calls or emails , my property handling Adam Varey ,he is one of the best person to contact @ Hilton Smythe, Good place to trust .

Chathu · 10 June 2023

Agent replied · 11 June 2024

Dear Chathu, Thank you for taking the time to leave us a lovely review in relation to Adam, it is very much appreciated.

5/5

Google

The services provided through Hilton Smythe during the sale of my business come with my highest recommendation. Karen helped me step by step during the completion and was always helpful whenever I had any complications or question. A huge thank you to her and her team.

Ben · 10 June 2023

Agent replied · 11 June 2024

Hi Ben, Thank you for taking the time to leave us a review, Karen is very grateful of your kind words. Thank you for choosing us as your agent and we wish you all the very best for the future. Craig Graham Director

5/5

Google

Fantastic service from start to finish. Very professional team and the communication was absolutely spot on. We had dealings with Jacob Lord who has been an absolute legend through out. Thank you and looking forward to doing more business in the future. Done deal for now!

Mo · 10 June 2023

Agent replied · 11 June 2024

Hi Mo, Thank you for taking the time to leave a lovely review, it is greatly appreciated. We are delighted to have got this over the line for you and look forward to working with you again. All the very best. Craig Graham Director

5/5

Google

Dealing with Aidan Murphy at this agency as an acquiring party, I've found that He is efficient and by the book, consistently available to my calls and emails, and he mentally held my hand through the whole process, I'm now nearing completion of a purchase, and look forward to dealing with Aidan again in the future.

FLY · 10 June 2022

Agent replied · 11 June 2024

Thank you for taking time to leave a review, and thanks for your feedback which we have shared with our team. We look forward to progressing your interest on the businesses and working with you. Best Wishes Craig Graham - Director

4/5

Google

From our first meeting we were very impressed. They were polite, friendly and they listened. They didn't push or oversell themselves, there were no outrageous claims or bad mouthing of other agents. Our phone calls and emails were answered or replied to very quickly and we were constantly updated. Right up until completion and even afterwards they remained supportive and professional. We would absolutely recommend Hilton Smythe to anyone looking to sell.

Niranda · 11 June 2016

Agent replied · 11 June 2024

Thanks for the feedback Niranda, we pride ourselves on being the best in the industry and we judge our success on our customer feedback. Thanks again for your business and all the very best of luck in the future.

5/5

Google

I have recently sold my hair and beauty salon through Hilton Smythe and I can't recommend them enough. The whole process was excellent with guidance along the way. The team were all great but Jessica in particular was amazing she regularly kept me up to date with potential people viewing and interested in my business and also handled the negotiation with consideration of both parties involved.

Lisa · 10 June 2020

Agent replied · 11 June 2024

Dear Lisa, Thank you so much for taking the time to leave a review, we really appreciate it. I have passed on your kind words to Jessica and she is over the moon, I will make sure she receives something in recognition of the good service she has provided. Thanks Again, Craig Graham Managing Director

5/5

Google

Katie and Karen were lovely. Very helpful and easy to deal with.

Raine · 10 June 2021

Agent replied · 11 June 2024

Thank you so much for leaving us your lovely feedback. I have let Katie and Karen know. All the very best for the future. Craig Graham Director

1/5

Google

My contact didn’t return my calls this week and now the business in question is under offer with someone else. Feel completely in the dark, and that my time has been wasted. Why be the liaisons if you’re not interested in potential buyers?

Sophie · 10 June 2023

Agent replied · 11 June 2024

Hi Sophie, Thank you for taking the time to leave us your feedback; I am sorry that your experience was not positive. We have reviewed the file and noted that we made several attempts to get in touch with you through various methods, but we were not able to reach you. Our client chose to accept an offer and move forward with a different purchaser. We are sorry that on this occasion your offer was not successful, we know how disappointing this can be. We are happy to assist you to find another opportunity, please just reach out to us and we will do our best to assist. Best wishes Craig Graham Director

5/5

Google

We have used the services of Hilton Smythe to purchase one of our competitors business. Although contracts have not been exchanged yet, however the whole process of due diligence and negotiations was excellently facilitated by Rob Walker. …

Peek · 11 October 2023

Agent replied · 11 June 2024

Thank you for taking the time to share your experience as a purchaser - we really appreciate your feedback. All the very best for the future.

5/5

Google

Alice was always very helpful and professional. Would definitely recommend.

Gaynor · 10 June 2021

Agent replied · 11 June 2024

Hi Gaynor, Thank you so much for leaving Alice some lovely feedback. She is thrilled and it's lovely to hear your positive comments. Thank you. Craig Graham Director

5/5

Google

Excellent service from Jared.

Anita · 16 April 2025

Agent replied · 9 January 2025

Dear Anita, Thank you for taking the time to leave your review, we greatly appreciate it! Best wishes, Tommy Sweeney

4/5

Google

Hilton Smythe have been fantastic in all they have done in order for me to sell my business. The staff were super helpful and very understanding on what can be a very stressful experiance. Well done and thank you again.

Simon · 10 June 2023

Agent replied · 11 June 2024

Hi Simon, Thank you for sharing your experience with us and leaving us a lovely review, we really appreciate it. Very best wishes Craig Graham Director

5/5

Google

A great company to sell your business. They helped and guided us through the whole process step by step always on the end of a phone call or a call back soon after. Aiden and karen were fantastic and offered a truly helpful service. I would recommend Hilton smyth to anybody wanting to sell a business.

Sue · 10 June 2021

Agent replied · 11 June 2024

Hi Sue, Thanks for taking the time to leave us a review, we really do appreciate it. I have let Karen and Aidan know your kind words and they are both very grateful and wish you all the very best for the future. Thanks again for choosing Hilton Smythe. Belinda Daniels Service Manager

1/5

Google

Continuously sending me cold emails even after unsubscribing!

Amir · 31 January 2025

Agent replied · 19 May 2025

Hi Amir, Thank you for bringing this to our attention, and we’re really sorry for the inconvenience caused. It’s certainly not our intention to send unwanted emails. We’ll investigate this right away to ensure it doesn’t happen again and make sure you’re fully unsubscribed from our mailing list. If you’d like to share more details, feel free to reach out at enquiries@hiltonsmythe.com. Thank you, Tommy Sweeney

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Hilton Smythe's Google reviews

Questions about Hilton Smythe Bolton

Has Hilton Smythe won any awards?

Yes. In The Trusted Agent 2026 awards: Hilton Smythe, Bolton won Trusted Agent.

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