Trusted Agent profile · Bolton
★★★★★
252 reviews across 2 platforms
20 Wood Street, Bolton, BL1 1DY
Hilton Smythe's office in Bolton, at 20 Wood Street, is rated 4.6 out of 5 across 252 reviews on two platforms, including 250 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Hilton Smythe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bolton office, from every platform, shown as written. First names only.
5/5
GoogleVery professional, especially Joshil who i spoke too who was very helpful. Thanks Josh.
Thank you for taking the time to share your experience with us and we will ensure that Joshil gets the praise he deserves.
5/5
GoogleAdam was extremely helpful from the first encounter. Has continued to check in and see how things are progressing between myself and the seller. Massive credit to your team. Definetely should have a christmas bonus 😉
Dear Kieran, Thank you for taking the time to leave us a lovely review. We have let Adam know and will ensure he gets a nice gift on us for his hard work. Best wishes Craig Graham Director
5/5
GoogleMy experience with Hilton Smythe was very good. They sold my commercial property and were very hands on throughout the process. There is nothing negative to report. I would recommend their service to a 3rd party.
Hi Jez, Thank you for sharing your experience with us, we really appreciate your feedback. Thank you for choosing us as your agent. Craig Graham Director
5/5
GoogleHandled the sale of my busines very well. Most of us will not have carried this process before, Nathan , & Karen My Consultants was attentive, informative and guided me at every stage. First class.
Dear Bryan, Thank you for taking the time to leave us such lovely feedback, Nathan is delighted with your kind words. All the very best wishes. Craig Graham Director
5/5
GoogleHilton Smythe have recently dealt with the sale of my business and I cannot fault them at all. I would especially like to thank Karen and Aiden who were very professional and kept me updated at every step. I would not hesitate to recommended HIlton Smythe in the future.PositiveResponsiveness, Professionalism
Hi Jacqueline, Thanks for posting a review and sharing your experience, we are really grateful. I have passed on your kind words to Aidan and Karen who are so pleased and have added it was a pleasure to work with you. All the very best for the future and thank you for choosing us. Craig Graham Director
5/5
GoogleCraig & Helen were brilliant at dealing with my sale during really tough times. They dealt with tricky issues and made me feel safe and reassured to do viewings during the pandemic. I would have no hesitation in recommending this company in full confidence. Thank's Guys!PositiveResponsiveness, Quality, Professionalism, Value
Dear Helen, Thank you so much for leaving us a review, it was a pleasure assisting you, please just let me know if we can be of any further assistance. Craig Graham - Director
1/5
GoogleDealt with Rebecca trying to purchase a property through this company to be constantly chasing up for information and to be told a far from the truth, taking no more offers or viewings to then be told different again and having more offers put forward. Very unprofessional and unreliable service don’t recommend at all.
Dear Josh, We are sorry to read your review, this is obviously really disappointing for us, so please accept our apologies. We have reviewed the file and identified some points we can improve on in the future, as we discussed. We do however disagree that we have been untruthful; we have to take our clients instructions in relation to offers to purchase, and we are sorry that on this occasion the vendor chose to proceed with another offer. We wish you all the best in your search and please do let us know if we can assist further. Best Wishes Craig Graham Managing Director
5/5
GoogleA brilliant service from start to finish. I would like to thank Karen for going beyond the norm to help me ,and to get The sale over the line. Brit service. Joe bell
Thank you for your 5* rating!
5/5
GoogleA huge thank you to Adam at Hilton Smythe, throughout my experience with them he has been thorough, supportive and very helpful he's a real credit to the company. I would definitely recommend.
Dear Talia, Thank you for your lovely feedback, Adam is really grateful. Thank you for choosing us and if we can assist further, please just let us know. Cheryl Hunt Sales Manager
5/5
GoogleRob and the team have been great throughout the whole process. Although we're not quite over the finish line with the sale yet, I have every faith with the support of their team.
Dear Ricky, Thank you for your kind words and taking the time to leave us a review. We will ensure that we pass on your feedback to Rob and the team. Very best wishes Craig Graham Director
5/5
GoogleKatie was very helpful and responsive.
Dear Reiss, Thank you for taking the time to leave your review, we greatly appreciate it! Best wishes, Tommy Sweeney
1/5
GoogleHonestly, a shambolic experience from start to finish. I was told on my first call that the business was perfect for them to sell, as they specialised in food businesses, this later turned out to not be true, one of the main reasons I chose them to sell with them was due to the fact I was told by the salesman they specialised in food businesses. The valuation they made was vastly overpriced with the intention of winning my business, at the time I did say to them that my own expectation was 30,000 below what they had pitched and that I needed a fast sale, under their expert advice we stick with the over estimate which generated only 1 viewing in months and months, this viewing also turned out to be a no show. We reduced the price numerous times but honestly believe that by over pricing the business we had scared off genuine parties and potentially also scared off new parties by the fact it hadn’t sold in a reasonable amount of time. Out of all the viewings they generated (which was under 5) only 1 person actually turned up. We had messages in social media from someone who said they had tried to make a viewing and had no reply, this obviously seemed a huge red flag given the lack of bookings but certainly explains why people were not being booked in to view or not turning up as communication was evidently an issue. The only reason they actually managed to sell the business was because it sold for 10% of the original asking price £8,000 compared to the £ 84,995 they had originally valued it at and because the person who showed interest had seen the business for sale by chance when wanting to buy something from us which led to an online search, so chance over hard work. Just when you thought the level of service couldn’t get any worse, after the sale they invoiced a completely different company to mine, a large company with a similar name to the business we had sold, and when the invoice wasn’t paid (due to the invoice being wrong) threatened legal action by email and letter. My advice would be to do your research, we didn’t and definitely chose the wrong vendor.
Thanks for taking the time to leave us your feedback, this is vital for us to be able to improve our service offering. We have reviewed the points you have raised and we are sorry your experience with us was not a positive one. We aim to get things right for all our clients, in every situation, but sometimes we do fall short of our standards and expectations. We have reached out to you directly to apologise and discuss how we can put things right, subsequently we have agreed to waive the outstanding invoice. We hope this goes some way towards demonstrating that we take your feedback seriously and we wish you all the very best for the future.
4/5
GoogleAs a buyer, Hilton Smythe has to be one of the more professional and competent brokers that I have worked with. The team are knowledgeable, approachable and unusually helpful. What sets Hilton Smythe apart from other brokers is the ability to openly discuss and work through challenges in an honest and direct way. It has been an absolute please working with Hilton Smythe and should further opportunities come via this brokerage, I would look forward to working with them again.
Thank you for taking the time to leave us such lovely feedback. I have passed this on to Jacob and the wider corporate team and they are very grateful of your kind words. Very best wishes and do let us know if we can assist in any future acquisition's. Gareth Smyth CEO
5/5
GoogleSold my business through Hilton Smythe and have to say they were excellent to deal with from start to finish. This is the third business I've sold and I've dealt with various companies and Hilton Smythe have been far and away the easiest and most thorough to deal with. I couldn't speak highly enough of Karen who dealt with the sale, she was exceptional throughout constantly keeping me up to date and hurrying up the relevant parties. Would highly recommend this firm to anyone looking to sell thier businesses.
Dear James, Thank you for your lovely review, and kind words; we really appreciate it. We have passed your feedback on to the team earlier today. Wishing you all the very best for the future. Danny Tasker Director
5/5
GoogleI have sold my business through Hilton Smythe, the staff there were excellent especially Kai Pollit-Parry and Karen Currie. They acted professionally throughout, communicated at all time and their fees were very reasonable compared to their competitors. I have no hesitation in recommending them to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Dear Darren, Congratulations on the sale, and thank you so much for taking the time to leave feedback for Kai and Karen; they really do appreciate it. Thank you for choosing us and it was a pleasure to work with you. Wishing you all the very best for the future. Craig Graham Director
5/5
GoogleHad great service from start to finish valuing and selling our business, the guys at Hilton Smythe were outstanding taking the time to set expectations and it was really helpful to get regular communication at every stage in the process.
Dear Chris, Thank you for taking the time to leave us a review, it is appreciated. Very best wishes. Belinda Daniels Service Manager
5/5
GoogleConnor Varey was professional, polite and very helpful. He has went above and beyond to help me and it reflects well on Hilton Smythe
Hi James, Thanks for taking the time to give us feedback on your experience with Connor. … More
5/5
GoogleI dealt with Adam Varey and he was extremely helpful in answering all my questions and supporting on my business acquisition journey. Fantastic service!
Thank you for taking the time to leave us a review, we really appreciate it. It was a pleasure assisting you and we wish you all the very best for the … More
5/5
GoogleExcellent service, friendly, helpful and responsive throughout. Would recommend and definitely will use again in the future, Paul was our account manager and he was absolutely amazing.
Hi Danielle, Thanks you for taking the time to leave us a lovely review, Paul is very appreciative of your kind words. It was a pleasure to work with you and all the very best wishes. Cheryl Hunt Sales Manager
5/5
GoogleSold my business through Cogogo and couldn’t be happier with the service from Kylie and the team. Would highly recommend. Kept us updated on the progress from start to finish.
5/5
GoogleHilton Smythe really helped us with purchasing our business. Super local to us and super friendly staff. Kai was super helpful and patient with us!
Hi Alec, Thank you for your lovely review, we appreciate it. We will be sure to pass on your comments to Kai. Very best wishes
5/5
Googlehighly recommend! my expectations were exceeded right from the very start. we were shocked at how quickly we received an offer, but the entire process was smooth and we were treated with respect, kept posted on all developments, a sterling service, special mention to Katie.
Dear Steph, Thank you for leaving us your kind words. We really appreciate it and I know this will be greatly received by Katie. Wishing you all the very best for the future. Craig Graham Managing Director
5/5
GoogleAidan Murphy assisted me with the sale of my business. He was very professional and helpful at all times. I would highly recommend Hilton Smythe if you are considering buying or selling a business.
Dear Keith, Thank you for taking the time to leave your review, we greatly appreciate it! Best wishes, Tommy Sweeney
5/5
TrustpilotGareth did an excellent job at a…
Gareth did an excellent job at a complex valuation under significant time pressure. Highly recommended and very easy to work with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hilton Smythe, Bolton won Trusted Agent.
