Trusted Agent profile · Bolton

Hilton Smythe Bolton reviews

★★★★★ Excellent

252 reviews across 2 platforms

20 Wood Street, Bolton, BL1 1DY

Hilton Smythe's office in Bolton, at 20 Wood Street, is rated 4.6 out of 5 across 252 reviews on two platforms, including 250 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.

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4.6 / 5

250

Reviews on Google

This office

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2

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Hilton Smythe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bolton office, from every platform, shown as written. First names only.

5/5

Google

We have just completed on our sale and can't fault the service. We were looked after by Aidan who was wonderful. He always kept us updated, made the process clear and was always on the end of the phone if we had any queries. Just a lovely guy, thank you Aidan :)

Jenny · 10 June 2023

Agent replied · 11 June 2024

Dear Jenny, Thank you for taking the time to leave us a lovely review. Aidan is over the moon with your kind comments! Thank you for choosing us as your agent and we wish you all the very best for the future. Craig Graham Director

5/5

Google

Adam Varey has been assisting me with a possible business purchase, he is very professional and informative, I am able to get the information I require in a timely manner which has been very helpful to move things along. I have received brilliant service from this company.

Carlanne · 11 October 2023

Agent replied · 11 June 2024

Thank you for taking the time to share your experience and leave some fantastic feedback for Adam. We really appreciate it.

5/5

Google

Excellent understand of our businesses requirements and Aidan was very professional and proactive in his approach for our business. Pleasure to work with over the last few weeks.

Mark · 11 October 2024

Agent replied · 25 August 2024

Dear Mark, Thank you for leaving a lovely review for Aidan, it is very much appreciated. Best wishes Craig Graham

1/5

Google

Wasn’t happy with Hilton Smythe and wouldn’t recommend. They Initially valued my business at £75k we had some viewers but not huge amount, took over a year and half to sell it. What angers me is the number of price drops it took to sell, the time it took and the huge commission for doing not much, on top of an initial fee for advertisement , copy fee etc. (I had to supply my own photos) Had one offer of £15k which I said no to (as was a lot less than advertised) sales rep seemed angry and said ‘what will you take then!’ I pointed out they valued it at £75k and after commission that would leave us about only £5k. Eventually settled on an offer of £25k BUT out of that was their whopping commission of £6k for doing precious little other than answer a few emails and put an ad on 2 websites. My solicitor did the bulk of the legwork. The commission structure needs changed to a percentage of sale especially for smaller business say 5% of the final sale which would be much fairer. My advice would be to advertise your business yourself on the same website they use and hire a good business solicitor as it’s them that do the bulk of the important work anyway. Out of a valuation of £75k we were left with just £18k after fees.”

Steven · 26 July 2024

Agent replied · 9 June 2024

Dear Steven, Thank you for leaving us a review, we really appreciate your feedback. We have taken on board the points you have raised and we are very sorry that your experience was not a positive one. We note that the file was closed nearly a year ago and we were not aware of your dissatisfaction with us at the time; we would have hoped to be able to resolve it for you at the time. However, if you need anything, please email enquiries@hiltonsmythe.com or call 01204 556 300, we will be happy to assist / investigate. Best wishes Craig Graham Director

1/5

Google

***AVOID AT ALL COST - USE LOCAL AGENTS TO SELL YOUR BUSINESS*** We found out the hard way about Hilton Smyth. PLEASE PLEASE do your research before using this business. We initially decided to sell our business 2 years ago. We were given the hard sell and told that our business was worth £39k excluding stock value! We paid excess of £1500 ex VAT to list our business and we were promised all the bells and whistles, lets just say, we got no bells, no whistles and only two, yes TWO interested parties over the two year period! Despite contacting the Hilton Smyth to raise our concerns, we were passed from pillar to post and our contact wasn't available anytime we called.... I wonder why? Maybe because he sold us a package which they never intended to actually follow through on? Promised regular contact - that's only if you contact them! Absolutely shambolic service but they have their money so they don't care... Still waiting for my business to sell with their expert team who specialise in my business type.... The only time they contact you is to do a 'file review' and ask you to drop your asking price (which they expertly valued the business at!).... We dropped it twice (still no sale!!) Wonder if they will offer a refund for failing to fulfil their contract? Pigs will fly first! On a side note - why does your website have 19 reviews from google showing 5 stars? Has one of your team been tasked to adapt the API requests to Google to filter out poor reviews to make yourself look good?? ***DO NOT USE - DO NOT WASTE YOUR HARD EARND BUSINESS FINANCE PAYING THIS COMPANY TO DO NOTHING FOR YOU!! ***

Darren · 26 July 2024

Agent replied · 25 August 2024

Dear Darren, I am very sorry to read your review and are eager to investigate and put things right. I would be grateful if you can contact me by email c.graham@hiltonsmythe.com. Best wishes Craig Graham Director

5/5

Google

From start to finish with my very difficult sale the communication, help and support have made possible a very successful result . I would like to Thank Karen Currie in particular who made it possible to get the sale of the Business over the line so from that i very much recommend Hilton Smythe !PositiveResponsiveness, Quality, Professionalism, Value

Caroline · 26 August 2022

Agent replied · 11 June 2024

Dear Caroline, Thank you so much for taking the time to leave us a review. Karen is over the moon with your feedback and kind words. Very best wishes from us all for the future. Belinda Daniels Service Manager

5/5

Google

Andy Ramsdale has given a 5* service! Andy was instrumental in bringing exchange forward and getting the deal done. My clients are delighted with the outcome achieved and are looking forward to their new venture. Andy, you are a credit to your team and to the company as a whole. I do hope that this review is seen by the powers above and that you get the recognition you deserve. Well done and thank you!!!

Kim · 11 June 2017

Agent replied · 11 June 2024

Hi Kim, Thanks so much for your lovely feedback, we are so pleased. Andy is over the moon with your kind words and i have ensured that Andy has been rewarded for the excellent service he provides. Thanks again and best wishes for the future. Craig Graham - Director

5/5

Google

Katie Holt was my sales negotiator. She did an excellent job. This is especially evident given the unusual circumstances affecting my sale and it's progress. Nonetheless she assisted wherever possible and pushed the right people when needed. She was also able to keep a cool head when presented with a constant bombardment of update requests from certain parties involved. Very happy! :)PositiveResponsiveness, Quality, Professionalism, Value

Danielclacko · 10 June 2021

Agent replied · 11 June 2024

Hi Daniel, Thank you so much for your lovely review, Katie is so pleased. Thanks for your understanding and perseverance during the course of the sale. Wishing you all the very best for the future. Craig Graham Director

5/5

Google

What a great company to work with. I have been dealing with Aidan on an acquisition and found his focus not to be exclusively on the buyer or seller and his ability to balance the sellers & the buyers needs have been second to everyone in my experience. I would not think twice about working with Hilton Smyth again as a result and I would recommend them and their services whole-heartedly.

Ian · 11 October 2024

Agent replied · 25 August 2024

Dear Ian, Thanks for taking the time to leave Aidan a review, it is appreciated. It was a pleasure working with you. Belinda Daniels Service Manager

5/5

Google

Bought a coffee shop in North Yorkshire, dealings with Hilton Smythe and in particular Adam Varey during the purchase were extremely professional, all queries between ourselves and the seller responded to in a timely manner and the sale agreed within a day. Would highly recommend.

Mark · 10 June 2023

Agent replied · 11 June 2024

Dear Mark, Thank you for taking the time to leave us your feedback, we are very grateful. All the very best wishes for the future.

5/5

Google

The team at Hilton Smythe are very good and pro-active at selling your business. Honest about the value of my business from the very start, and sold my CD Duplication business in just over 7 months for just under half a million. Fees were fair and there was no real hassle - Phil was fantastic when he came to see us, Liam and Helen were great too. Hope to do business again

Wendy · 12 June 2013

Agent replied · 11 June 2024

Thanks very much for leaving us your feedback, we appreciate it immensely.

5/5

Google

Great company to deal with, made it so easy and couldn't do any more for me. My Senior Sales Progressor was Katie Holt and from start to finish it was a pleasure, communication was A1 and gave me a lot of advice. I will definitely use them again if I was to purchase another business.

Darren · 10 June 2022

Agent replied · 11 June 2024

Dear Darren, Thanks for taking the time to leave us some lovely feedback in your review. Katie is very grateful for your kind words and wishes you all the best. It would be a pleasure to work with you in future, so please do let us know if we can be of any assistance. Craig Graham Director

5/5

Google

I dealt with Aidan, I can honestly say that he was the best, so proficient , really on the ball which made the transaction to selling my business very smooth from start to finish, you couldn't get a nicer guy to work with.

Clive · 10 June 2023

Agent replied · 11 June 2024

Dear Clive, Thank you for leaving lovely feedback for Aidan, I know he has really enjoyed working with you. Thanks for choosing Hilton Smythe and if we can assist with anything in the future, please do not hesitate to contact us. Best Wishes Craig Graham Director

5/5

Google

Having recently work direct with Gareth, the support from his team has been invaluable when selling part of of company assists to a partner while taking the full ownership of one of the business’s and selling one outright Will be contacting the team in the future and have recommended the company to valued client.

Stephen · 16 April 2025

Agent replied · 25 August 2024

Dear Stephen, Thank you for taking the time to leave us a review, it is appreciated. Very best wishes. Belinda Daniels Service Manager

5/5

Google

We delt with Katie Holt throughout the sale of the business. She was very professional, helpful & informative. Highly recommended.

Joyce · 16 March 2026

Agent replied · 11 October 2026

Dear Joyce, Thank you for taking the time to leave your review, we greatly appreciate it! Best wishes, Tommy Sweeney

5/5

Google

I would like to say a huge thank you to Tony who helped so much. He was a true professional and nothing was ever too much trouble for him to do. His work was amazing and he definitely went the extra mile for me. I would definitely recommend Tony and everyone else at Hilton Smythe.PositiveResponsiveness, Quality, Professionalism, Value

Max · 26 August 2021

Agent replied · 11 June 2024

Hi Max, Thank you for your lovely feedback. I have passed it on to Tony who is over the moon and said it was a pleasure to have assisted you. Belinda Daniels Service Manager

5/5

Google

Really impressed, we own a business and phoned their Bolton office to discuss buying another, turned out it had sold. They were really helpful and responsive in helping us narrow down others to look at. Unfortunately not really the right time for us but i have already recommended this firm to a friend who is looking too, hopefully be back soon. Special thanks to Georgina

Leanne · 11 June 2019

Agent replied · 11 June 2024

Dear Leanne, It’s great to hear your positive experience as a purchaser. If we can help further, please just get in touch, we would be really happy to help out. Thanks Aaron Roberts Operations Manager

5/5

Google

I have been liaising with Adam Varey regarding a business I am considering purchasing for the past 2 weeks, and Adam has been excellent support. Responding to my communications quickly and professionally, further providing updates very …

Isaac · 11 October 2023

Agent replied · 11 June 2024

Dear Isaac, Thank you for taking the time to share your experience and it is great feedback … More

5/5

Google

Katie and Oscar have done a fantastic job looking after me, professional and supportive throughout the service. I would certainly use again.

Darren · 16 February 2026

Agent replied · 16 April 2026

Dear Darren, Thank you for taking the time to leave your review, we greatly appreciate it! Best wishes, Tommy Sweeney

5/5

Google

Cheryl at Hilton Smythe has made the initial stages of selling my business seamless. She communicates well and with understanding of the process involved. There is a way to go to the eventual sale of the business however, as a first experience with Hilton Smythe I am more than delighted.PositiveResponsiveness, Professionalism

Suzie · 14 June 2022

Agent replied · 13 June 2024

Dear Suzie, Thank you so much for taking the time to leave a review, we really do appreciate this. Cheryl is over the moon with your kind words and we look forward to continuing to work with you and exceed your expectations. Very best wishes. Belinda Daniels Service Manager

5/5

Google

Spoke to Rob on several occasions and he was honest and reliable, When he promised a call back he was always on time. Not many people like this these days Will give Rob 10 out of 10 for his help even though we didnt manage to get a sale. Thank youPositiveQuality

Colin · 10 June 2022

Agent replied · 11 June 2024

Dear Colin, Thank you for your lovely review, we have passed on your kind words to Rob and he is very grateful. Very best wishes Craig Graham - Director

5/5

Google

A huge thank you to Karen & Tommy you have been wonderful and so supportive during the sale of my business ! I couldn’t recommend you anymore - how fabulous you are. Thank you so much for everything !

Minna · 10 June 2023

Agent replied · 11 June 2024

Dear Janna, Thank you so much for taking the time to leave us a review, we are delighted to have assisted you. It was a pleasure working with you and we all wish you the very best for the future. Best Wishes Danny Tasker Director

5/5

Google

As a purchaser, i have always found Katie to be very proactive and professional throughout the deal process.

Jake · 9 October 2026

5/5

Google

An absolutely professional team. Knowledgeable and friendly. Surprisingly, they are able to work efficiently from long distances. Rob, Katy, Karen and Joshil went out of their way to sell our small business. …

Roya · 11 October 2023

Agent replied · 11 June 2024

Dear Roya, Thanks for your lovely review of our team, we are really please with your … More

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Questions about Hilton Smythe Bolton

Has Hilton Smythe won any awards?

Yes. In The Trusted Agent 2026 awards: Hilton Smythe, Bolton won Trusted Agent.

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