Every review we hold for the Bolsover office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotRecommended.
We used assisted sales and things went pretty well. House had few snags and most were resolved in a timely manner but there are a few small things outstanding. Nothing that would prevent me from recommending the development to others and an overall satisfactory process.
Chris · 9 February 2018
Agent replied · 15 June 2024
Hi Chris,Thanks for your review, I am glad to hear you felt the service was good and would recommend. If you haven't already been in touch with customer care recently about the remaining outstanding snags, please email care@strata.co.uk and let them know what you're waiting on and they can chase progress on these for you.Thanks,Natalie
★★★★★ 5/5
TrustpilotGreat service from Barry!
Great service, always go above and beyond.
MISS · 1 April 2024
Agent replied · 15 June 2024
Hi Miss Hindle, Thanks for taking the time to review Barry's recent visit, great to hear he always goes above and beyond! Many thanks,Strata
★★★★★ 1/5
Trustpilotcomplete disregard for residents when…
complete disregard for residents when building houses sending hgvs through narrow winding streets breaking laws every tme mounting pavements . awkward at every stage , customer complaints 1 star at best
Neil · 30 March 2022
Agent replied · 15 June 2024
Good morning, I'm really sorry to hear this. Please could you let me know which development this is regarding and I can look into this further. Please feel free to reply to this response or to email marketingdepartment@strata.co.uk. Kind regards,Fearn
★★★★★ 5/5
TrustpilotKarl and Jeff came to complete some…
Karl and Jeff came to complete some after care items in my home on Friday. They were personable, efficient and helpful. Really appreciate their work to get various items sorted. Great service! Thank you.
Catherine · 1 July 2024
★★★★★ 5/5
TrustpilotShout out to Malcolm Tall
Malcolm Tall who came to fix much of our snagging list was wonderful, he went above and beyond to make sure that we were happy, and he was really friendly too.
Rachael · 20 August 2024
★★★★★ 5/5
TrustpilotSTRATA 360
STRATA 360We moved into our new Strata home at their new 360 location last week and have had an excellent experience during both the building and aftercare period. Charlotte in the Sales office, as well as the on-site team Ryan and Daz, have been more than accommodating from day one taking a lot of the stress out of the initial move.We would definitely recommend to anyone looking to buy a new build house.
Mark · 4 October 2019
★★★★★ 5/5
TrustpilotStrata maintenance David & Malk
Approachable and friendly staff. Maintenance happy to explain how work is being carried out and job is done to a high standard.
NA · 8 February 2023
Agent replied · 15 June 2024
Good morning, Thank you for your review. It is fantastic to hear you had such a great experience with David and Malk. Best wishes,Strata
★★★★★ 5/5
TrustpilotThe receptionist is very friendly and…
The receptionist is very friendly and welcoming in Hull and Beverley. They answer all questions and give a very good response. And the houses are spectacular with good quality and finishing.
Kolawole · 29 July 2024
★★★★★ 1/5
TrustpilotLeft and abandoned estate built in…
Left and abandoned estate built in Ackworth with unfinished roads and projects. Shameful cowboys
Ruth · 21 September 2023
Agent replied · 15 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 5/5
TrustpilotJeff did a fab job would recommend
Jeff did a fab job of sorting out a big number of our snags. Done to a good standard. Nice and friendly guy. Would recommend him, would use him again
Sophie · 7 August 2024
★★★★★ 5/5
TrustpilotGreat aftercare service
Barry & Les replaced our front door today and couldn’t have been more helpful. They did a great job and took a lot of time to ensure that the new door fitted properly.
AdeleL · 7 June 2024
★★★★★ 5/5
TrustpilotGreat service
Really happy with Strata and the service Abbie has provided for us. Being first time buyers we were asking A LOT of questions however all our questions were answered and we received all the help we required and more! Would definitely recommend.
Lee · 2 February 2018
Agent replied · 15 June 2024
Hi Lee,Thank you for your review. We're really happy to hear this and I will be sure to pass this feedback on to Abbie.Many thanks,Lucy
★★★★★ 5/5
TrustpilotExcellent Maintenance team
Jeff and Malc came out to do some maintenance snagging on my property, top workmanship, friendly and conscientious about their work. No ask is too much for them.
Ed · 29 August 2024
★★★★★ 4/5
TrustpilotGreat way to meet the people on your…
Great way to meet the people on your street and make new friends. A little awkward at the start but things soon got going. Next time, maybe a fun ice-breaker would do the trick to get people talking more :)
Adele · 16 May 2019
Agent replied · 15 June 2024
Hi Adele. Thank you so much for your feedback, we're always looking for ways to improve and make our customers feel comfortable and welcome in their new community. Best wishes, Izzy
★★★★★ 5/5
TrustpilotStrata Belong
Our experience with Strata has been great since moving in on 29/3/19. They have gone out of there way to welcome us and rectify any early problems within the house. Andrew Brailsford the assistant project manager has been a great help with any problems and has already taken our snagging list to rectify over the coming weeks. It’s ealry days for us with Strata but so far I can’t recommend them enough.
Thomas · 12 April 2019
★★★★★ 5/5
TrustpilotHad a great experience buying my house…
Had a great experience buying my house from this company, starting with Rachel the sales lady, then Jessica took over and she has been amazing. Darren the on site manager has responded to every request, couldn't ask for any more.
Mr · 16 March 2019
Agent replied · 15 June 2024
Hi Mr Cosgrove,Thanks for your review, it's great to hear that all the team that helped you throughout your new home buying journey have been amazing. We wish you all the best for the future in your new home. If you do need anything, please do get in touch and we are happy to help.Many thanksNatalie
★★★★★ 5/5
Trustpilotremedial work done by Barry…
Had some remedial work done by Barry Smith today, first class workmanship and he was very polite and helpful.
Chris · 24 March 2023
Agent replied · 15 June 2024
Hello Chris, Thank you for your review. We are delighted to hear that you had such a great experience with Barry. Best wishes,Strata
★★★★★ 5/5
TrustpilotMalc tall did a great job with stairs…
Malc tall did a great job with stairs strings and nail pops door stops ect
Danielle · 6 July 2023
Agent replied · 15 June 2024
Hello Danielle, Thank you for taking the time to leave a review, we really appreciate it! We will be sure to pass on your kind words to Malc and the team. Best wishes,Strata
★★★★★ 1/5
TrustpilotIt seems that the sales team are unable…
It seems that the sales team are unable to tell you how much something actually is. They will happily load another 10K on a property overnight and blame it on a "misunderstanding."
Samantha · 29 June 2021
Agent replied · 15 June 2024
Hi Samantha, I'm sorry to hear you feel this way. Please can you send further information to marketingdepartment@strata.co.uk including which development you're referring to and we can look into this further for you. Thanks, Izzy
★★★★★ 5/5
TrustpilotStrata show houses
Great show houses very impressed with the the Florence house the layout was one of the best I’ve seen
Peter · 27 February 2023
Agent replied · 15 June 2024
Hi Peter, Thank you so much for your review and for taking the time to join us at our show home launch on Saturday. We wish you all the best!Many thanks,Strata
★★★★★ 5/5
TrustpilotExcellent experience
Excellent experience, would recommend Strata to anyone. Service provided was brilliant, staff are always happy to help, no problems experienced. We love our new house and we are very happy that we decided to buy our first house with Strata.
Roksana · 22 August 2018
Agent replied · 15 June 2024
Hi Roksana, That's great to hear, thank you for letting us know about your excellent experience. We are so happy that you chose a Strata home for your first home and we wish you all the best.Natalie
★★★★★ 5/5
TrustpilotMalcolm Tall came in today to help with…
Malcolm Tall came in today to help with some repairs and snag in our home and he was very professional and we are pleased with his services , he did a wonderful job
Olubunmi · 9 May 2024
★★★★★ 5/5
TrustpilotDavid Innes
David Innes came to fix some items on my snagging list. He carried out the jobs to a very high standard, was polite and left my house clean and tidy. Highly recommended
Karenna · 27 May 2024
★★★★★ 5/5
TrustpilotBelong, Eckington
Bought a house on the Belong development. The whole process has been smooth and we have received excellent service from the outset from all of the Strata team. The house is amazing and finish standard excellent. We love it!
Caroline · 21 December 2018
Agent replied · 15 June 2024
Hi Caroline,Thanks for your review, I am so glad to hear the whole process was smooth and that you received the excellent service that we strive to offer. Wishing you all the best for the future in your new home. If you need anything along the way we are always here, just get in touch.Many thanks and Merry Christmas!Natalie
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