Strata Bolsover reviews

★★★★★ 5/5

Trustpilot

David Innes came to carry out some work…

David Innes came to carry out some work on my house and was very polite and efficient. A great job !

Bianca · 10 August 2023

★★★★★ 5/5

Trustpilot

The service was brilliany

The service was great. Ordered one day spare part arrived a day later. Extremely good customer service from Julia Pilace Export Administrator. Thanks very much

Jimlo · 17 April 2023

★★★★★ 2/5

Trustpilot

Strata luxury .......no bloody way

Strata label themselves as a luxury home provider. Our house is not. We have had three A4 pages of problems and no we are not picky. From leaks to walls not being straight. Walls being rebuilt to straighten feature walls not pointed wobbly toilets creaking floors and stairs to name but a few. Yes they put the problems right but workmen don't turn up work goes on for days and day. Strata have apologised but it's not good enough. Please if you buy a house of these be very careful.m

Martine · 13 November 2017

★★★★★ 5/5

Trustpilot

6 months in and good experience so far

6 months in and good experience so far. A slight delay in sorting out initial snags due to their staff moving to different sites and leaving. But overall the customer care team have been good

Demi · 10 August 2024

★★★★★ 5/5

Trustpilot

Great service

As a first time buyer I was like a dear in the headlights, didn't have a clue about anything. Strata made the whole experience as easy as possible. The service throughout was amazing and after care is great. They really and truly do look after you. 5* builders!!!

Jenny-mae · 28 October 2017

★★★★★ 5/5

Trustpilot

We would definitely recommend Strata …

We would definitely recommend Strata and especially the team that supported us through our sale. They have built us an amazing home which we plan on spending many years enjoying. Any problems we have had have been resolved and we have always been kept updated throughout the process.

Steve · 5 October 2017

★★★★★ 5/5

Trustpilot

Great work to a high standard

Great work by Mark! Friendly and explained what had been done to resolve the issue. Work done to a great standard and left everything tidy.

NA · 28 March 2023

★★★★★ 5/5

Trustpilot

Very helpful and kept me updated.

Having had work done from Strata, I found them very approachable and only a phone call away each time I wanted to get hold of them for updates ect.

Chad · 4 November 2022

★★★★★ 5/5

Trustpilot

Jeff's the best.

I have been visited by a very nice, accurate and kind man called Jeff.He has worked professionally, patching up all holes, noticing other problems and defects on his own.Plesant to chat with and be around.

Flesh · 26 July 2024

★★★★★ 5/5

Trustpilot

Jeff was great, fixed our doors with no fuss

We had an issue with our front and patio doors with drafts and catching when opening/closing. Jeff came out and solved the problems with minimal fuss. Also helps he’s a nice guy and the type of person you’re happy to have in your home.

Adam · 6 February 2024

★★★★★ 1/5

Trustpilot

Poor standards throughout

Issues I've had with Strata below. Customer service most unhelpful. Once they have your money they are not interested.1.Lumps under the carpet throughout the house, predominantly in the ground floor room therefore I suspect this is lumps of mud. When reported, I was told by Strata that these had been removed but they haven't. I was disappointed to hear the Diagnostics Manager describe these as 'negligible' - to me they are certainly not negligible when I have paid such a large amount for the flooring package and I’m constantly stepping on hard lumps which is incredibly frustrating. UNRESOLVED2. All tiling grouting was caked in mud which, after several attempts at scrubbing it clean myself, is permanently discoloured. Also metallic marks on hallway tiles. I was disappointed that the Diagnostic Manager's response to this was 'it will discolour over time anyway'. UNRESOLVED3. Kitchen tiling poorly fitted- cut unevenly, one tile has a corner missing, messy and missing grouting. UNRESOLVED4. Ensuite tiling poorly cut- strata replaced 3 tiles but did not replace the poorly-cut tiles around the white goods. The sealant around the new tiles was very thick and lumpy, so this was re-done, to reveal the skirting board covered in cement by the tiler. The tiler also trailed mud up my cream carpet throughout the house, which he attempted to scrub clean with a sponge but it has not come up well, and took a chunk out of my lounge door with the corner of a tile. RESOLVED TO EXTREMELY POOR STANDARD AND CAUSED FURTHER DAMAGE TO PROPERTY5. Carpets are poorly fitted around the edges throughout and lift up when hoovering. Carpets are under-cut in 2 places (bottom of stairs and lounge). UNRESOLVED6. Metal strip between tiles and carpet scraped and dented, this was replaced and in the process the carpet fitter covered my white chalk-painted kitchen cabinet in black handprints when moving it, which I was unable to remove and required a re-paint. RESOLVED WHILE CAUSING DAMAGE TO PROPERTYOther defects:7. Washer/dryer makes the water pipe bang 2 floors above. After coming back several days to attempt to resolve this issue (which involved cutting a hole in my lounge ceiling, removing the bath panel, causing 2 water leaks- one through my lounge ceiling and another at the stopcock), a 'temporary fix' has been carried out by attaching a shock absorber which has reduced the noise slightly. After this work was carried it I experienced low water pressure, after several attempts at requesting Strata to send the plumber back (I was repeatedly told it was normal), when he finally returned he found a large stone near the stopcock blocking the pipe. Strata have informed me that nothing more can be done to resolve the banging pipes issue and advised me not to use the dryer at night. (several days) UNRESOLVED8. Sky plus point doesn't work. The Sky engineer advised that poor quality cables that crumble easily were installed, Strata refunded this. UNABLE TO RESOLVE - REFUNDED9. Leaking sink around the edges. Strata carried out a 'quick fix' by applying sealant on the outside edge which quickly wore away and the leak returned. The kitchen fitter was then called out to seal the sink correctly. (2 days) RESOLVED10. Balcony rails scraped. A young builder resprayed this, while instructed how to do it by the site manager stood below outside. Some scrapes have been covered and some missed. RESOLVED TO POOR STANDARD11. Sticker scraped off a kitchen panel using a sharp object. Strata arranged for this to be resprayed, in the process he over-sprayed onto the ceiling which required the painter to come back. (2 days) RESOLVED12. Faulty lounge door was replaced, the handle was put on wonky and was very loose. The joiner came back to fix this and in the process took a chunk out of the wood below the handle. The plastic surgeon had to come to correct this. (3 days) RESOLVED13. Downstairs fire door does not swing fully shut. Strata came to fix this, left a large gap in the doorframe to make the adjustment and the problem has returned. UNRESOLVED14. 3 window handles rusty. Strata arranged for these to be replaced. Different, unmatched handles were installed (and remain), 1 of which didn't lock so had to be replaced again. (2 days) RESOLVED TO POOR STANDARD15. Downstairs shower leak. RESOLVED16. Roof soffit wasn't finished on one corner. Strata tried to tell me that this had been sorted twice before they actually completed he work, leaving it unfinished for several weeks. RESOLVED17. Loud clicking noise from the water pipes when the water is run in the bathroom. Strata have told me this cannot be fixed. UNRESOLVED18. Paving slab on outdoor path cut in half. Strata tried to tell me this small area of land (approx. 25 x 60cm) had a camber so it had to be cut in half. They eventually agreed to change the slab, but have made a mess with cement in the process which still remains. RESOLVED TO POOR STANDARD19. Plastic panel between fridge and kitchen unit falls out- Strata put it back in without adding extra adhesive, problem remains. UNRESOLVED20. Letter box flap fell off- resolved. Paint on front door left scraped- remains. RESOLVED TO POOR STANDARD21. Upstairs balcony door doesn't lock. The Diagnostics Manager told me this is normal, however, the identical balcony door on the floor below does lock. UNRESOLVED22. Bathroom extractor fan is stuck on full power and doesn't dip when the light is switched off- this has been reported twice over the last 3 weeks and no attempt to resolve this has been made by Strata. UNRESOLVED23. Outdoor light developed rust patches within 3 months- replaced. RESOLVED24. Wardrobe door mirrored front not fitted into frame correctly and falling out. RESOLVED25. Front door doesn't lock correctly every time, Strata have told me this was fixed but the problem returns occasionally and I have to double check every time I lock it. INTERMITTENT FAULT REMAINS26. I was incorrectly informed that pets wouldn't set off the security alarm when purchasing. Standard sensors were installed and the alarm was set off frequently by the cat, sensors had to be replaced with pet-tolerant sensors. RESOLVED27. Chunks of wood chipped out of downstairs and lounge doors. RESOLVED28. A bare strip of soil was left by the garden path where a shrub should have been planted. When reported, Strata stuck a few twigs of privet in the ground which promptly died. UNRESOLVED

Ruby · 24 June 2016

★★★★★ 5/5

Trustpilot

Jeff always goes above and beyond and…

Jeff always goes above and beyond and nothing is ever too much trouble. Been great with the strata snags we've had.

Kirsty · 28 June 2023

★★★★★ 5/5

Trustpilot

Amber Hull. Great

We have had only very minor teething problems since moving in 12 months ago (all associated with purchasing a new build home) everything put right very quickly and satisfactory. We would defiantly buy from Strata again. Anyone complaining about plaster cracking, creaking floors etc. need to understand new homes take time to dry after being built and is to be expected from any new home from any builder. My advise to anyone is to expect some teething problems you are buying a new home it has obviously never been lived in before I would fully recommend Strata as builders and their sales team at Amber Hull have being amazing

James · 6 April 2016

★★★★★ 5/5

Trustpilot

Jeff did a first class job

Jeff did a first class, clean and professional job throughout the whole house.

Aliaa · 8 January 2024

★★★★★ 2/5

Trustpilot

Moved in 10 month ago, still no phoneline

Happy to take the cash, house sold as complete. To my knowledge we're currently the only household on the street to not be able to get online. Strata say its Openreach's and vice versa but surely the builders should have checked we could be connected before it being signed off as complete? Had to pay out for a wifi dongle which is nowhere near ideal but Strata doesn't care and we've been made to feel like bad people for complaining. Very disappointed with the service in Ackworth as this was our first time buying a home. The broadband aside, the stairs are always cracking and creaking, skirting boards have cracked all the way along the wall and the soil we were given is so poor in the garden we've had to re-turf the lawn twice. We've tried using the customer support a few times but after some fleeting visits from the builders not bothering to sort it properly we gave up and went elsewhere independently which ended up costing us a fortune. As a young couple we've probably spent in excess of another £1000 trying to get our 'completed' home up to scratch but to no avail. For us we don't know what else to do as we've given up hope of getting set up until we buy our next house, we've been more than patient and are considering moving again as a result of the whole process. I would strongly recommend anyone to take care when using these developers as they're you're best friend up until completion then they simply don't want to know.

Anon · 13 June 2015

★★★★★ 2/5

Trustpilot

Great until you reserve..getting better!

Great until you reserve... then absolutely shocking! Never again..EDIT ok so Strata are now starting to gain my trust again, it’s taken a while but they are going in the right direction! Let’s see how we get on once we move in on the 18th May.

Darren · 8 May 2018

★★★★★ 5/5

Trustpilot

David innes

Went above and beyond. Good quality of work.

Grant · 15 April 2024

★★★★★ 5/5

Trustpilot

Sales Experience

Went to view house, No pressure to buy with lots of information. Help with financing new house but decided to wait. Sales person was helpful & informative

Mr · 2 December 2022

★★★★★ 5/5

Trustpilot

The best homes I have ever seen

Visited Kudos in Leeds yesterday, the best homes I have ever seen and the team at Strata were brilliant, so helpful and friendly. We have bought 3 other new build homes over the years but these were a different level completely. Would highly recommend to anyone!

Dan · 11 February 2018

★★★★★ 5/5

Trustpilot

Thanks for all the help from Charlotte …

Thanks for all the help from Charlotte Corah on the Ambience site.Her service was excellent. Her knowledge and advice really moved us to buy a strata home. We cant wait to move into our lovely family home in April.Highly recommend to friends and family.Many ThanksJake Garrigan

Jake · 9 February 2018

★★★★★ 1/5

Trustpilot

The roads and drainage need sorting…

The roads and drainage need sorting ASAP. You have left site and left it in a mess.

KO · 21 September 2023

★★★★★ 5/5

Trustpilot

Excellent strata service as usual

Excellent strata service as usual! Barry and the rest of the team were meticulous and helpful and the bathroom re tiling went through smoothly!

Itohan · 2 March 2023

★★★★★ 5/5

Trustpilot

Jeff and dave did a great job

Jeff and dave did a great job fixing multiple problems in one visit.

Michelle · 12 December 2023

★★★★★ 5/5

Trustpilot

Dave and Barry

Dave and Barry. Friendly professional service, fitted my new front door which was not a simple job. Very tidy and hoovered up when Finnished. Thank you.

Guest · 30 November 2022