Every review we hold for the Bolsover office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHaving recently moved into our Strata…
Having recently moved into our Strata home we are pleased to advise that both before purchase and afterwards all Strata personel have been efficient, helpful and friendly.We have had a few slight problems which have already been dealt with or will be in the near future.
SKI · 19 June 2020
Agent replied · 15 June 2024
Thanks for taking the time to share your experience, it's great to know you're pleased with how everything has been dealt with.Best wishes for the future in your new home!ThanksNatalie
★★★★★ 1/5
TrustpilotThe company is rubbish and have no…
The company is rubbish and have no regard for its customers but Barry the maintenance technician is spot on couldn't fault him if only the rest of your business followed his lead
Carl · 4 November 2022
Agent replied · 15 June 2024
Hi Carl, Thank you for your kind words towards Barry. We are sorry to hear you have had some troubles. Could you please email marketingdepartment@Strata.co.uk with your development, plot number and some more information on your experiences so that we can investigate this further and hopefully fix any issues raised? Many thanks,Strata
★★★★★ 1/5
TrustpilotWorst quality stuff used which don't…
Worst quality stuff used which don't last at all. When you buy it you won't know unless you live in one of them for 2 or 3 years and problems start. From upstairs toilet block, seepage of water to living room from shower. Door handles falling off, door hinges coming out and what not. Don't get carried away by all promises made as you will have hell a lot of problems after couple of years. Stay away if possible. You won't regret later.
Rathish · 3 July 2019
★★★★★ 5/5
TrustpilotGreat team, great service, great house...
The whole home buying process from the greeting at the show home, the choosing of options, completing the sale & more importantly the aftercare has been second to none.The team at Definition in Derby have been outstanding & I wouldn't hesitate to recommend Strata to any friends, family or colleagues.
Andi · 19 February 2018
Agent replied · 15 June 2024
Hi Andi,Thanks for your review, I'm glad to hear you've had a great experience and would recommend us. Enjoy your new home!Thanks,Natalie
★★★★★ 1/5
TrustpilotTerrible lettings company with even…
Terrible lettings company with even worse agents. Absolute awful customer service. Took a deposit from myself to secure a flat as i was the first to phone, then told me they went with someone else and refunded my deposit.
Jameso · 11 July 2024
★★★★★ 5/5
TrustpilotFab service
Barry and Jeff attended for a leak in the Ensuite. They identified the issue and got it sorted. Great service
Nimisha · 17 October 2023
Agent replied · 15 June 2024
Good morning Nimisha, Thank you for your review and kind words towards Barry and Jeff, it is great to hear that they were so efficient. Many thanks,Strata
★★★★★ 1/5
TrustpilotRoads left unfinished
Roads left unfinished, community centre left unfinished, communal spaces a mess. I have lived with unfinished roads now for 9 years!
Ben · 21 September 2023
Agent replied · 15 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata .Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work.We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing.Many thanks,Strata
★★★★★ 1/5
TrustpilotTerrible.
Terrible.They have left our housing estate in Ackworth without completing the community centre and roads. Taken the money and ran. Disgusting.
Homeowner · 20 September 2023
Agent replied · 15 June 2024
Hi,I'm really sorry to hear this.From your email address i can see you are one of our customers and I've asked customer care to give you a call to see if there's anything we can assist you with.Many thanks,Lucy
★★★★★ 3/5
TrustpilotWe put a deposit down for a plot and …
We put a deposit down for a plot and after some months deliberation, and before the house was built we changed our mind and requested our deposit back. It took 3 months to get the deposit back after numerous emails, telephone calls and a visit to the sales centre. Unacceptable.
Kevin · 28 October 2017
Agent replied · 15 June 2024
Hi Kevin,We apologise for this error, we appreciate this was not acceptable and this is not normal practice for us.Best wishes,Natalie
★★★★★ 1/5
TrustpilotSTAY AWAY IF YOU VALUE YOUR HARD EARNED CASH
If I could give ZERO I would. This is the second time I am buying a Strata house but definitely will be the last. The after care is terrible and they just sit behind a desk and not support especially after raising a safety concern on my new property which was not cheap. Even the neighbours, builders and contractors that came to work on our house raised the concerns and said “this must be illegal” especially when we have a 2yrs old daughter. We have a HUGE drop in our front door which Strata refuses to fix even though other house types have steps, turf or railings. customer service refuse to do anything!!! HUGE SAFETY HAZARD!!!! STAY AWAY!
Shade · 8 April 2019
★★★★★ 5/5
TrustpilotJeff the snag man
Jeff the snag man was knowledgeable and very friendly. Quality of work is spot on and completed quickly.
Jacob · 24 November 2023
Agent replied · 15 June 2024
Hi Jacob, Thank you for taking the time to leave a review and for your positive feedback towards Jeff. It is great to see the works on your home were carried out efficiently and to a high quality. Best wishes,Strata
★★★★★ 1/5
TrustpilotUnfinished roads
I live on an estate of 440 houses built by persimmon & strata..both builders have finished years ago and are refusing to finish the road off arguing either side not their problem...not even the council seems to be able to get anywhere..best to avoid
Lee · 22 September 2020
Agent replied · 15 June 2024
Hi LeeI'm sorry to hear you're unhappy. Could you provide a little more information on which development you live on so I can provide a more informed response?ThanksNatalie
★★★★★ 5/5
TrustpilotGreat work from Malc
Great work from Malc when he came to fit the issue with the front door. Thanks for your service and being so nice with your approach to the issue.
Karen · 13 January 2023
Agent replied · 15 June 2024
Hi Karen and Amit, Thank you for your review, it is great to hear you have had a great experience with our team members and your issues have been resolved.Best wishes,Strata
★★★★★ 5/5
TrustpilotFrom our first meeting with the strata…
From our first meeting with the strata team, we felt a welcoming atmosphere . The team has been great in making our dream home a reality. Really beautiful homes at affordable prices. Will definitely recommend them.
Tunji · 13 March 2022
Agent replied · 15 June 2024
Hi Tunji,I am so happy that you have had a great experience and I wish you all the best with your dream home.Many thanks,Fearn
★★★★★ 5/5
TrustpilotSnagging sort out
This review relates to Jeff, Karl & Les who have been back to our house a few times to address snagging items. They are professional, clean and great to work with. Unlike the Head Office staff including the CEO/MD don’t care about the customers.
P · 21 March 2024
★★★★★ 5/5
TrustpilotJeff & Shane
Jeff & Shane, we're great. They changed the front door lock mechanism fast and efficiently and were super friendly.
Mrs · 17 October 2023
Agent replied · 15 June 2024
Good morning Helen, Thank you for your review and kind words towards Jeff and Shane, it is fantastic to hear that they were fast, efficient and friendly! Many thanks,Strata
★★★★★ 1/5
TrustpilotShocking customer service
Shocking customer service, absolute lack of responsiveness and accountability
Lee · 17 May 2024
Agent replied · 15 June 2024
Hi Lee Thank you for taking the time to leave a review and for raising your concerns.We are aware that this has been escalated internally to our Head of Service and she has already been in direct contact with you.Please be assured that we are committed to completing the works on your property. We apologise for any inconvenience caused and understand the frustrations of these ongoing works.Many thanks,Strata
★★★★★ 5/5
TrustpilotJeff and mal replacing garage lock
Jeff and mal replacing garage lock, yet another great experience with them.
Michael · 19 March 2024
Agent replied · 26 October 2024
Thanks for sharing your experience, so glad Jeff and Mal did a great job!
★★★★★ 1/5
TrustpilotNo stars..
No stars... failed to finish roads moved on to next location. House in a right mess. POS also right mess...
Ricky · 21 September 2023
Agent replied · 15 June 2024
We know that the roads and community centre at Elegance have taken longer than anticipated and we fully understand and appreciate your frustration. This is not a reflection of the experience we aim to create at Strata . Whilst you might not see physical presence currently on site, we want to assure you that we are working hard in the background to ensure that all the roads are completed to an adoptable standard.We feel it’s really important to clearly communicate the scope of works which are outstanding and the timescales for completion. Therefore, we will be sending a letter over the next two of days confirming outstanding works on the development, which will be followed by a programme that will confirm our expected timescales to complete the work. We will also be offering a residents meeting to discuss and offer the opportunity to ask questions and understand why this remains ongoing. Many thanks,Strata
★★★★★ 5/5
TrustpilotJeff cane over to sort our snagging…
Jeff cane over to sort our snagging issues. He done a great job, completed all the work in good time and extremely friendly.
SK · 28 June 2023
Agent replied · 15 June 2024
Hello there, Thank you for taking the time to leave a review and for your kind words towards Jeff, we will be sure to pass on your feedback! Best wishes,Strata
★★★★★ 1/5
TrustpilotWould not recommend Strata
Would not recommend Strata. Very poor aftercare. Fed up of waiting, going to seek legal advice. Sorry Strata you have given us our dream home. Looks like we’re going to have to get builders in to complete work to a standard that we perceive to be 5 star. Very disappointed and stressful 18 months we’ve had. I’m at the end of my tether with Strata. I’ve lost the will to live! Worst thing we ever did buy a Strata home. Cowboy builders.
Claire · 28 August 2018
★★★★★ 5/5
TrustpilotAmazing
After years of looking for a new build myself and partner went along to view the show home at strata destiny site and were amazed with the quality, from that day the service and support provided was fantastic and we are now new owners of an amazing property .
Tyrell · 6 October 2017
Agent replied · 15 June 2024
Hi Tyrell,Thank you for your review - I will be sure to pass your feedback on to our Destiny site. Glad to hear you are enjoying your new home.Many thanks,Carla
★★★★★ 4/5
TrustpilotWe recently moved into a Livorno and we…
We recently moved into a Livorno and we cannot fault Sheereen. She made the move easy and informative. Staff still there to help even after we have moved in. Community also nice.
Philippa · 19 August 2022
Agent replied · 15 June 2024
Good Morning Philippa, Thank you for taking the time to leave a review. It is great to hear that you have had a good experience with Sheereen. We wish you all the best in your beautiful new home. Best wishes,Fearn
★★★★★ 5/5
TrustpilotDavid Innes turned up when expected and…
David Innes turned up when expected and was very thorough. He cleaned up after the job and was very polite
Samantha · 8 September 2023
Agent replied · 15 June 2024
Hello Samantha, Thank you for taking the time to leave a review and for your positive feedback, we really appreciate it! We will be sure to pass on your kind words to David. Many thanks,Strata
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
