Strata Bolsover reviews

★★★★★ 5/5

Trustpilot

Thank you Jeff and Ryan!

Jeff and Ryan came to fix the panel of the bathtub which was not levelled and the creaking upper floor. They completed the job quickly, professionally and beyond my expectation.

Tien · 17 August 2026

★★★★★ 5/5

Trustpilot

Great customer care team 🥰

Great customer experience. As with any new build we have some snags. Nothing ground breaking but the customer care team is fantastic. The sealant around the bath was done quite untidy the first time and in one area kept coming away from the bath when filled. Shane came on Friday and has done an amazing tidy proper job! Far better and neater than the first time. He really paid attention to detail and redid the whole bath seal, not just the area I was unhappy with. So pleased with the final finish. He has also been round and tidied up all the nail pops I marked up. Just waiting on the paint job on these areas once dry enough. Fantastic service and always friendly. So pleased to have Strata looking after me. Thank you customer care team, especially Rachel who I deal with directly. No job is too big or small, they just want you to be happy with the home you have bought.

Amy · 4 December 2022

★★★★★ 5/5

Trustpilot

A reliable and helpful employee.

I had a visit from Mr. Barry today. He deserves 5 stars and a good bonus from STRATA. He did a great job, and very quickly, too, and clearly explained exactly what the problem was. I wholeheartedly recommend him.

Dawid · 30 June 2026

★★★★★ 5/5

Trustpilot

I am in a process of buying a Saville …

I am in a process of buying a Saville at Anthem- Strata homes in Beverley. I found the sales manager Jen extremely helpful. She goes at length and takes time to explain each and every queries. I was bit nervous before buying Strata house as had never heard before about this company. However talking to Jen was very assuring. I hope this helpful support from strata's other site/central team would continue even after moving in .

Sanjay · 15 April 2023

★★★★★ 5/5

Trustpilot

Thank you Jeff for getting my problem sorted.

Thank you Jeff for getting my problem sorted. Excellent service.

Kaden · 9 September 2026

★★★★★ 5/5

Trustpilot

Thumbs up

moved into Strata's new build for almost 1 year, we are very satisfied with our house as well as the Strata team members. Only minor issues with the house so far, customer service team reply my emails promptly and helps to make appointment to fix the problems in effective manner.We had Dave to fix our under carpet floor last Friday, he wear his shoe covers before come into our house, asked me to show where the issue is and quickly fixed it. He asked me to double check if the issue is fixed before he puts the carpet back in place. He is polite and helpful. Thank you Dave and Strata team.

Chan · 15 November 2022

★★★★★ 5/5

Trustpilot

A Very Enjoyable Viewing

We made an appointment to view the development with Rachel.On the day, we were met by Rachel who was very welcoming and helpful.She explained all the house types and showed us the site plan and explained all the phasing.She then took us to view the layout of our preferred house type, explaining fixtures and fittings that would be included or would be extra.Back at the Showroom she let us view the Show Houses in our own time.Throughout the viewing Rachel was very helpful, knowledgable and didn’t give the hard sell.It was nice to discuss things with her.

Richard · 14 November 2022

★★★★★ 5/5

Trustpilot

Rachel & the team at Anthem are fantastic, and so is the Oporto!

We've been dealing with Strata for months during the process of buying our new home and everyone has generally been helpful, but what really made the difference to us was Rachel at the Anthem development.Ever since we first called after having second thoughts on our reservation from another site she looked after us and made us feel at ease. As first time buyers we were new to the experience but she took us through every step in such a genuinely caring way and was (and is still) incredibly patient with our many questions. Not to mention she was basically our interior designer and helped us make the best decisions on the finish of the house.Josh and Davy are both really personable and since moving in they both put us at ease about what needs to be done and we're confident that should we have any snags/issues they will be resolved quickly. The rest of the site team also seem friendly and are considerate of us even when working in close proximity.Overall we're very impressed with Strata, the quality of the home, and Shannon was also very helpful at head office. It's been the team at Anthem that would really make us recommend this particular site to our friends and family.Thank you,Adam & Jodie

Adam · 8 November 2022

★★★★★ 1/5

Trustpilot

BULLIED AND HARASSED OUT OF OUR SALE!!

If it was possible I would rate a big fat zero👌🏼. I spoke with Melanie (who is the one in charge of the Shepshed development) last night for barely 5 minutes, who blagged, twisted, bullied me to a point that the home we had worked towards, was RIPPED away based on conjecture, speculation and I suspect a better suited buyer in the wings. We were not afforded any time to think through anything that we may wanted to have tried….A VERY BRUTAL WAY OF DEALING WITH A CUSTOMER SPENDING £270,000 - I hope with all my heart that this site is flooded out, or the customers drop out by volumes when Christmas has been and gone, and she ends up on the unemployment statistics, because Karma has a way of finding people!!! DISGUSTING CUSTOMER SERVICE….🤬🤬🤯Having read some of the reviews why was I surprised 🤦🏻‍♂️

Phil · 5 November 2022

★★★★★ 1/5

Trustpilot

Someone HELP!!!!!!

Someone HELP!!!!!!Why is it that when I wrote a review people are quick to respond but when I email I get no response, from anyone!After care is a JOKE and none existent.Snags are still NOT sorted and now our front door is not closing properly and letting in a huge draft. Costing us lots of money in heating as it’s so cold.I’m appalled and disgusted with the ‘after care’ strata offer and I will continue to review each day until someone responds to my issues. I will be taking this further now.

Rhiannon · 3 November 2022

★★★★★ 1/5

Trustpilot

Appalling Firm.

Appalling Firm. I would never recommend anyone to buy a Strata property. They rush to complete on the property so they could get our money. There was problems with the electrics (electric shock from the dishwasher on moving day), plumbing and general finish on the house. Strata seemed to want to put things right but it is a long drawn out process and I think they hope you'll give up asking so they don't have to do the work! Update 3/11: the issues don't just relate to electrical. There are numerous issues in all areas of the property that have still not been resolved after five month of being in, The issues are with Strata and the lack of post sale support and lax attitude to their customers.

Peter · 3 November 2022

★★★★★ 1/5

Trustpilot

Avoid....

Really good initial customer service but terrible at snagging.We moved into our property just before Christmas 2019, we had lots of snagging items. Most were resolved very quickly by on site team. Once we moved over to customer care team for any issues we really hit big problems. After living in our property almost exactly 1 year we had a major leak from our bathroom into the hallway and garage. Due to Covid we were unable to use our bathroom for 3 months. No reason was found for the leak and the shower was re grouted. The leak returned and again, no bathroom for a month. Then a repair. Then the leak again, this time we had no bathroom for 3 months. The bathroom shower was removed & raised, which looked TERRIBLE. The water was so extensive the bathroom floor was replaced and re- tiled also the door frame replaced. I was also told it my our fault, as I have a teenage who must have splashed water that ran over. Guess what 4 months later the leak returned and this time into my newly decorated hallway. This time we had numerous service people visit to locate the leak, holes in the hallway & garage. We also could not use the bathroom for 3 months.The bathroom shower was completely removed and they found that the back of the shower wasn't sealed properly, they also lowered the shower again. I am not confident that this will not come back as it has gone on for on 2 years. Customer care are not pleasant, we were made to feel this issue was our fault as nobody could find the leak. We still have holes in our garage ceiling, I keep putting repair off as I keep expecting the leak to return. I would not recommend Strata due to stress this has caused and the major inconvenience of managing with our bathroom for the best part of a year.We did complain & received a letter with completely inaccurate information and dates relating to the ongoing issue. I tried speaking to complaints and was fobbed off. Honestly a terrible experience I would not recommend Strata to anyone.Re your reply below- yes, your customer care have contacted to ask for images of the damage your maintenance have done, after I contacted them to ask for this to be put right. This does not rectify the months without a main bathroom or the numerous days taken off work.

Lindsey · 27 October 2022

★★★★★ 1/5

Trustpilot

False promises and severely dishonest

As our rental contract was coming to an end at the end of June, we decided to take the plunge and purchase a property, we began the process in march ready for our son to start school in September. We went to the site office and explained the situation to the sales lady, Laura. Laura told us that the property we were looking at would be ready the 1st July at the latest, we explained that it's not a problem if there are slight delays as we can stay with family over the summer holidays on the isle of wight, however we need to be in a property by the time our son starts school on the 12th September. Laura's exact words were 'oh you will definitely be in by then, the only reason there would be a delay is if there were severe weather conditions, which isn't exactly going to happen over the summer' with this information we reserved the property, in addition to borrowing money in order to pay for our choices. As we approached the move out date from our rental property we were informed there was a slight delay, which we again said is fine, however we NEED to get in by the time our son starts school on the 12th September, which they said they understood the severity of the situation and would do everything they could to ensure that we were in by then. There was then a further delay. We then called Laura to explain the fact that we had reserved the property as she had told us that the property would be ready no later than the 1st July and that we would be absolutely fine for when our son started school on the 12th September to which she then denied ever saying that, said she 'would not have said that as she is trained not to'. Despite the fact that if she hadn't said that, we could have extended our rental, organised a short term lease rental and definitely would not have put ourselves in a situation where us and 2 children are homeless. However when I asked why she told us we would be absolutely fine she said 'everything was running on time at that point'Eventually after continually stressing our situation to Laura and wondering how anyone is going to help our homeless family, Laura did eventually said 'sorry if I did say that' however there was still no offer of resolution, compensation or compromise in regards to the situation. we tried to escalate the situation with customer care, who failed to respond, which when flagged responded saying 'they did not realise we wanted a direct response' The only contact we had from Laura's manager was not to try and help us or resolve the situation, but was due to her concern in regards to a staff member being reduced to tears (was not our intention, we were not aggressive, upset yes and passionate yes, as our family have been put in an awful situation for the sake of a what I assume is a strata colleague needing to hit sales targets, so I imagine this kind of guilt would bring a good person to tears.)We then had to borrow even more money to rent out an air BnB (at over £2000 a month) which we initially rented for a month. When asking Laura for a bit of guidance as to when we should be Booking this air BnB until to which she said 'just book it until the end of November just in case' as if we have £6000 to spend on accomodation that we may or may not need, especially after purchasing a house. Since then Laura has offered call backs and updates and failed to deliver, promised to get back to us by the end of the day and hasn't, said she would call at certain times and hasn't.We eventually received our notice of the 31st October after having to spend thousands of pounds on holiday let's, our family being put through an insane amount of stress, having to drive 2 hours a day to and from said holiday let's (limited availablity) to get our son to and from school etc. We have argued that as this has been caused by stratas employees false promises (which by the look of other reviews seems a fairly common tactic) we should not have to pay the other half of our choices prior to moving in, as a compromise, as this would go part of the way of reimbursing the huge costs we've occured and debt we have got into due to this situation. Strata responded with a flat no. To conclude, strata (or maybe just Laura) uses false promises as a sales tactic, then denies it, which as sales is done in person strata will back them as lack of evidence. They show no remorse, no sympathy, take no responsibility, customer care is none existent, their customer service is horrendous and they value profit over people. We have 9 days until we move into what was meant to be our dream home with two young children, this should be an exciting countdown and experience. Instead it has been an absolute nightmare that has caused two children a mass amount of stress, a family in a huge amount of debt and a extremely drained and unhappy couple. I'm hoping the actual building has more security and helpful community than strata itself.

Ellie · 22 October 2022

★★★★★ 1/5

Trustpilot

RED FLAG ALERT!!! You will have to buy new windows and doors to go with your brand new house 3 years in! Your doors and windows will explode due to negligent works!!!!!

I wrote a review around a month ago to warn people about not buying a Strata property unless they want to replace brand new windows and doors only 3 years into the property being built. I think most people reading these reviews will note that the people writing 5 star reviews have either only just gone through the sales process or only just moved into their property and the people that write the bad reviews are the ones that have owned their property for a short time. It’s clear to see that once they have taken your money and contracts are signed they want nothing more to do with you, as you’re only going to cost them money and not generate any income for them. Quick to take your money, want nothing to do with any issues that arise after they have your money!!!!! Smooth talking point of sales to make you feel at ease to spend your hard earned cash!Their marketing team ask you to contact them or follow through with a complaints procedure, but honestly it’s a waste of time and effort! Their complaints procedure requires them to carry out an investigation, seek advice and discuss the matter with their board of directors but they don’t provide any evidence of this actually being done. Seeing as they’re the ones that wrote the complaints procedure they’re the ones to benefit from it and there is no fair or impartial investigation into the issues or causes.They apparently carried out an investigation into the exploding glazing in our patio door, without ever actually visiting site to inspect the issue. It must be some kind of miracle! They just have all seeing, all knowing specialists! We were sent a letter which stated they had carried out the investigation and the result of which that it wasn’t anything to do with them and they were closing the complaint. They stated that the result of the investigation was that it was due to the wind or it being too hot this summer… are they actually joking?! What’s the point in having a door that can’t withstand the elements?! If that’s their response, we may as well just use a bit of cardboard in its place as it’s completely pointless in having the door! Not to mention the fact that it’s clear they haven’t actually investigated anything as it’s not the exterior pane of glass that shattered but the internal one instead! The actual cause is due to too much packing putting too much pressure on the glazing panel and allowing no room for movement, undertaken as part of negligent remedial works on behalf of Strata by their subcontractors because the door would not open and close as it should. They would know this if they actually inspected the works but that would cost them time and money and instead because you’re out of their warranty period, they just fob you off as it’s not their issue! However it is their issue in this case, as the glazing would never have shattered if their subcontractors hadn’t used too much packing as part of the remedial works when trying to remedy the door not being able to be used. So yes, it may be out of their warranty period but this has happened only due to negligent works undertaken on their behalf as part of the snagging. They instructed the contractors and have a responsibility in the works undertaken.The doors haven’t been used as doors since the works were undertaken last July as their remedial works failed within a few weeks of being done. The doors dropped again as they are not fit for purpose and far too heavy for the width that they span. They’re a completely useless feature and it may as well just be a brick wall. There is a distinct lack of care when specifying products and selecting contractors and again it’s something else that comes down to cost.How on earth an impartial investigation can take place without actually inspecting anything is honestly beyond me. I responded to their initial letter closing the complaint, to request further evidence and address some of the statements made, only to be completely shut down and be told we’ve done the investigation, complaint is closed that’s it, end of…. None of the points raised in my response were addressed whatsoever. This has happened to several people on our estate, so it’s not just a one off, down to the weather issue. One couple had an independent glazing specialist round that confirmed that they had never seen a window with so much packing in the frame and that was the cause of their glazing shattering. They had to pay out of pocket only 18months into owning the property as Strata didn’t want to know. So to all potential buyers out there, just beware. If you want to pay £300-500k for a new house and 18 months to 3 years later pay for new windows and doors then definitely choose Strata. However if like many you expect brand new windows and doors to last the expected lifespan, AVOID at all costs and save yourself the headache and hard earned cash!

B.Riley · 20 October 2022

★★★★★ 5/5

Trustpilot

Above and beyond service from Barry!

Above and beyond service from Barry! We had some work done in our home and had the pleasure of Barry, nothing was to much and he did an excellent job.

Courtney · 8 August 2026

★★★★★ 5/5

Trustpilot

10 out of 10! We have moved from York to Dream…

We have moved from York to Dream development in Hull and we are very happy with the house and Strata, from the sale (Lucy Painter) to end of snagging which was minimal. We have dealt with Beth Fenwick which was our Assistant Site Manager and she went above and beyond our expectations. She made sure we settled in well and ensured everything was dealt with in a timely manner and efficient. We would like to thank all the staff especially Craig Smith and Steve which are both labourers who were very friendly and helpful when we moved in. Also a thank you to Dave and Josh for looking after us still and are communicating with us often while finalising our snag list. The site is very tidy and clean and it doesn’t feel living on a building site. We would recommend Strata to our friends and family. 10 out of 10! Ashley and Cristina

Cristina · 27 September 2022

★★★★★ 5/5

Trustpilot

Great first time buying experience from Strata

As a first time buyer my overall experience buying a house on Verve has been excellent. Sheereen has been great throughout the whole process from start to finish and even several months after moving in to the property still checks in on me and makes sure everything is ok!Even with my mortgage offer running out close to the completion date, the Site Manager Ian and the Strata team still pulled it out of the bag allowing me to get the keys before my offer expired which was much appreciated.

Damen · 26 September 2022

★★★★★ 5/5

Trustpilot

Jeff came to do the 6 month check on…

Jeff came to do the 6 month check on 29th April 2026 but I completely forgot to do the review until he stopped by today to sort out the creaks and cracks on the stairs.

Ruth · 30 June 2026

★★★★★ 1/5

Trustpilot

Delay after delay and no communication.

We reserved a plot at Leeds Kudos in Jan 21. Was originally planned to be completed in Apr 22. Towards the end of 21 they started applying pressure to get the conveyancing done and exchange contracts. We used their mortgage advisor and a mortgage offer. After rushing to exchange, we got delayed until May/Jun 22. This then turned into Sept/Oct 22. In September our original mortgage offer expired. There was no reason we should have applied for this so early as now we've had to apply for a new mortgage on a higher rate. With all these delays we've had little to no communication, simply being informed it's now expected to be completed on a specific date. We've had no updates directly from Strata with actual information for some time now, doubting we ever will. Happy to communicate and talk until you exchange contracts after that expect delays and radio silence.

DC · 15 September 2022

★★★★★ 5/5

Trustpilot

Had some small repairs which needed…

Had some small repairs which needed doing. Had a fantastic experience with Barry who came on time, identified the issue immediately, and worked quickly and effectively to resolve this. Barry was very friendly, let me know exactly what was happening and what his next steps were including a time frame and what I should expect after he left (paint drying etc).

Thompson · 29 February 2024

★★★★★ 2/5

Trustpilot

Generally happy with our purchase in…

Generally happy with our purchase in 2016, although not without issues - the grass was laid on a bed of clay and has cost £10k+ to make the garden usable, rubbish left under the bath & showers, plumbing work awful with three examples of leaking pipes in 7 years, the main road onto strata Ackworth is like riding a rollercoaster and no sign of Strata correcting the issues.

STUART · 20 September 2023

★★★★★ 1/5

Trustpilot

Homeless and bankrupt due to Strata delays!

We chose a Strata house for our relocation from London to Leeds after viewing the beautiful show home.Due to the notice period on our rented flat we had to make a call on when to end our contract as we couldn’t afford to be paying rent and a mortgage alongside each other. We were cautious and opted to end our tenancy for the month after we were expected to move into our Strata home. Deadlines when we were told the house would be ready have been and gone numerous times. We’ve now been homeless for 2 months with our 8 week old baby and 2 year old son. The latest build update and extention of the delays means that our mortgage offer is going to run out and due to my wife’s maternity status I’m not sure we will get another one, not without putting ourselves in major debt and ruining our financial stability we’ve worked hard for as a family. Safe to say it feels like Strata have ruined our life! What’s worse is that the physical build is not that far away from being finished and I can’t understand why it couldn’t be pushed on to ensure we can complete asap. Our questions are just responded to with vague answers and more delays.The show houses are lovely and Strata had been recommended as one of the better builders out there. Don’t be fooled! The same as the rest. Delays, excuses and not single bit of empathy for our situation.In response to Strata’s reply:Thanks Fearn,Yes we did get a call from the site production manager who was able to explain the hold ups. However there was no mention of supply issues? Only issues with not enough labour! Something within the control of Strata. So I’m sorry, but your innocent ‘industry wide issue’ excuse for your trust pilot reply does not sit well with me.

Daniel · 2 September 2022

★★★★★ 5/5

Trustpilot

Reservation process

Lorna is so kind and knowledgeable, making the reservation process stress free and exciting, I feel well looked after as a buyer. I’m really looking forward to the building and choices process before moving into my lovely new home.

Emma · 23 January 2026

★★★★★ 5/5

Trustpilot

Painting Repairs by Jeff

Jeff carried out various paintings repairs throughout my home. Jeff was polite, friendly completed the work to an excellent standard has an eye for detail moved and replaced furniture cleaned up each area after the work was completed. Jeff respected my home removed his shoes before entering l felt safe and comfortable in his presence. Jeff is professional in his work. I cannot speak highly enough of Jeff and his workmanship. Jeff is truly an asset to Strata.

Juliet · 20 October 2022