Strata Bolsover reviews

★★★★★ 1/5

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Please avoid Kudos

I am writing this as I am completely heartbroken, felt betrayed by Strata after living for almost two years.Had a look at the reviews and its understandable that most of the five star reviews are from people who did not actually buy a house in the end (at least in Kudos) and lived here. Reminded me of my experience when I first came to visit the show homes here in Kudos. Like everyone else we were amused, everything seemed perfect, we were promised everything we wanted to hear. Few issues:1) Boundary issue with Seacroft Hospital and fencing: Honestly now I don’t know exactly what’s s happening as I have been told so many different stories from different officials from Strata. The gist is Strata shares a boundary with Seacroft hospital and unfortunately we reside in a road where there is no visual separation with Seacroft car park. People of all sort come and go from the car park, sometimes take photos of our children. On our side suspicious people come in hoodie and take photos of the cars parked in the hopital which was even more concerning especially our kids and other family member walk on the road. We expressed our concern even before buying the house, and Kathryn and the then site manager told us they are going to put wooden fence in a very short time to protect our privacy. However, since we bought the house- nothing has happened. We asked different site managers, and at first they said there have been legal disputes going on with Seacroft Hospital (I don’t know how much of it is true to be honest but if that is then it is even a bigger problem that they chose to hide the fact before selling us the house). To my utter surprise, few months ago Kathryn told to our face she can not recall promising anything of that sort regarding the fencing. And after two years they told that there was I was also told unless I have proof to support what I asked, Strata will ignore the concern which included not only us but also our children. Feeling completely betrayed and heartbroken, I asked all the other neighbours if they were told anything like this and you guessed right, they all were promised the same thing by Kathryn before buying the house. Not sure how Kathryn forgot promising so many people the same thing. After we all raised this with Strata, they agreed to put on fencing to visually separate the house to ensure more safety towards ourselves and more so towards our children. That was around five months ago. However, the catch was there is no time frame when it will be completed and they kept their word. They still have not done anything. We neighbours are collectively trying to get an update for over a month now and Strata chose not to reply to our emails (apart from those autogenerated ones that say we were taken very seriously and then nothing happens).2) Roadworks- Please feel free to drive through different roads in the development and have a look by yourself on the footpaths and numerous bumps, potholes, blocked roads. Strata informed there have been issues going on with HMH civils (the construction company) and it looks like a never ending problem. Now all the roads (especially the further you go) are incomplete, in a very poor standard. Strata’s response was again THERE IS NO TIME FRAME AS TO WHEN IT WILL BE COMPLETED and the usual auto generated reply- WE TAKE YOU VERY SERIOUSLY. Strata dug both sides of our road and now the council trucks can not enter to pick up our bins. We have been left with our own wastes for around a month now. We have to take our bins to the pits ourselves leaving bad odour in our cars for months. Oh besides due to the extreme poor condition of the road, you might get some punctured tyres, your car paint will definitely see permanent change due to severe dusts on the roads (please have a look into the conditions of the cars that are parked on the big roundabout). 3) The list goes on with a promised bollard on the road that never saw reality, extremely poor customer care, not getting any snags done, being transferred from one team to another, constant change of stuffs and being asked the same issues again and again by new people.Although on first look everything might seem reasonable, once you start living- you might not have the same impression.

Abdullah · 25 April 2022

★★★★★ 5/5

Trustpilot

Have recently moved into the Embrace…

Have recently moved into the Embrace development in Bilborough, Nottingham and have found all members of the team exceedingly helpful from the start of the process. Zoe (sales manager) promptly replied to all of our many questions as first time buyers and made the home buying experience and what was required from us as buyers, as easy as possible. Our quality manager Cameron has been quick to respond to everything that we've thrown his way, and is always friendly and keen to help out with anything. Overall the experience has been very positive and we are very happy with our first new home. I would highly recommend Strata as a builder to any of my family or friends.

Oliver · 22 April 2022

★★★★★ 5/5

Trustpilot

Strata Home: Quality & Great Experience

When we set out looking for our dream home, most of the builders that we discussed with had little to offer in terms of customizing their home templates to accommodate our requirements. For us, the most important attractions to Strata homes are the luxurious extras, the home layouts, and the overall efficiency that are built into the home units by default.The customer experience manager (Kayley Robson) held our hands and patiently guided us through the entire process from plot reservation through home building till completion, and the final move in. The team at the property site have been providing excellent after sales support and they’ve gone beyond the call of duty to solve the new home challenges that we encountered. Thanks to Craig Botfield (Asst. Site MGR), Ryan Stancil (Site MGR), and Gabrielle Hughes (Quality MGR), our move-in experience has been quite pleasant. Overall, my family feel lucky to have acquired our property from STRATA and I would highly recommend them.ADUKE & JON

Jonathan · 29 August 2024

★★★★★ 1/5

Trustpilot

FROM ONE ISSUE TO ANOTHER WATER LEAKEAGE

Since we moved in to Strata, its been one issue to another issue, I can overlook little issues as I wasn't even expecting it to be perfect, but issues like movement constraint and water leaks are highly unaccepted. The most recent issue issue, there was a water leak on the ceiling of the guest toilet, the engineer came to look at it and said he cant find any leaking, and also lied that I told him I poured a bucket of water on the floor. I have sent over 5 emails back and forth with their customer service and all they keep saying is that because there is no leak there is nothing that can be done, Last night I had my bath there again, and there was water on the ceiling again same place. and you are telling me there is nothing that can be done, so are you saying I bought anew house and I can not use my bathroom, this is ridiculous. Please, does anyone know any authority, firm or bodies I can report this to. the other time to they had to cut my window so i can pass my furniture through as there was very minimal movement allowance on the stairs.

Bbb_quest · 26 February 2026

★★★★★ 1/5

Trustpilot

Do not buy a home from Strata!

I wish minus stars was an option. Avoid KUDOS, LEEDS.Firstly, I am not one to complain normally. I'd rather just get things done and move on - life's too short for petty disagreements. For example, the snagging list that Strata never got round to actioning. Covid was a handy cover initially, but still no contact and no one arrives. So the smaller jobs I have done myself.However when it comes to issues of the safety of my family and my neighbours, I draw the line. Strata have zero care for the safety of residents. Their builders use the estate roads as a rat run. The roads themselves are falling apart, there is no way they will be adopted by Highways due to the shocking state they are in. Everything is left unfinished. Because once they sell you the house, they couldn't care less about you. We have all raised serious concerns about safety to Strata over a period of 2 YEARS, and they have continually done nothing. From the sales team on site, to the customer care team, site manager (who changes every couple of weeks), none of them have shown an ounce of compassion or understanding since completion.If for some reason you decide to proceed with a purchase after reading this (I strongly advise you against doing so), then there are a few things you need to get used to:- Being passed from pillar to post. "Ah let me forward this on to A.N.Other department". No one will ever accept responsibility and help you- Customer Care team ever changing. Don't bother learning your reps name, they will last approximately 4 weeks at best and there is no handover so get used to explaining the same issues over and over and over again - The blame game. For example: All of our windows are filthy and have not been installed correctly. The seals are filthy witu brick dust. Every window needs removing and every seal needs cleaning. Ford Windows (their supplier) have confirmed to me the wrong brackets have been used too so the windows don't stay open. Strata's response was to clean 1 window, and then to blame Ford Windows, and still 2 YEARS later I am left waiting for a resolution- Ignore the plans. The plans in your deeds mean as much to Strata as customer care means to them (which for the avoidance of doubt is absolutely zero, zilch, nada). So you bought a house on a cul-de-sac? Nope, Strata will leave the road as a through road and use it to drive in excess of 40mph in Strata branded vans, as well as all of their contractors! Despite raising several safety concerns and quoting our deeds for the last 2 years, no action has been taken at all- Dirt, litter and random holes. All 3, everywhere. Just random 4ft deep pits, flooded with rain water, filled with litter. Exposed fibre cables where they have smashed through the plastic pipe as they dug. All just left. No rhyme or reason for the lack of activity. It's almost as if continually sacking the ground workers has had a negative impact on the development- Premium price = average product. Get used to this one. If you have any form of standards when it comes to finishing, be warned. Be it even plasterwork, having paint on all of the wall, the sealant in your bathroom actually being on the skirting board rather than having a 3cm gap, the floor tiles being laid straight, your expensive fitted wardrobes being fitted straight, the included appliances actually having access to a power socket, door sills finished, scratch & crack free glass, clean seals in your windows, your shower basin being fitted straight (see the theme...), or living grass - none of this comes as standard with a Strata homeIf you love stress, disappointment and not getting what you paid for, Strata is the home builder for you. Otherwise, I would strongly recommend you look elsewhere.

Sam · 15 April 2022

★★★★★ 5/5

Trustpilot

Strata Beverley outstanding service

We are going through the process of buying a house for our Son to live in in Nottingham. As we live in East Yorkshire choosing the choices we’re difficult. We visited the Anthem development in Beverley which is near to where we live and spent a good few hours with Rachel Roy who was absolutely outstanding in every way . Despite us not buying in Beverley we were treated so so well with courtesy , professionalism, kindness and Rachel was so so helpful. She gave us lots of advice and the benefit of her experience was invaluable. Rachel is a real asset to Strata and thank you so much . We hope that you will take your time to say thank you to Rachel .

Fiona · 8 April 2022

★★★★★ 5/5

Trustpilot

360 Chesterfield

It’s been six months since we moved into 360 at Chesterfield and everything’s gone well. There were a few minor snags but nothing in the grand scheme of things. We’ve been pleased with the build quality, especially when compared to other new build sites. Ryan (Site Manager) is great; he has been prompt at sorting any issues out and made sure we were well looked after since moving in.We used Strata’s assisted sale which, on the whole, was a positive experience. The only niggle was with Move with Us who acted as more of a hindrance between the estate agents and ourselves. In my opinion, they gave poor advice which was based on their own self-interest. We also used Strata’s recommended Solicitors for the conveyancing. Emily at Taylor Bracewell was great; she always acted in our interest, was efficient and easy to work with. Charlotte (Customer Experience Manager) was great. She was in contact frequently during the purchase process and ensured it ran smoothly. I’ve read the other reviews for Strata and noticed there’s a few negative ones, I’m not quite sure why. I’ve had a good experience and I’d recommend them.

RR · 4 April 2022

★★★★★ 5/5

Trustpilot

Anthem - Geneva

We reserved our house nearly a year ago now, off plans and we completed and got our keys yesterday. We still love the house as much as when we reserved it. When Rachel was appointed as our contact for anything and everything we definitely made use of having her contact details! We were in and out of her office and the show home a lot, but nothing was ever too much of an ask. We know her door is always open and we can pop in with a small query or a big concern. There are a few snags we've noticed, but nothing major and we're glad that a delay in putting the number on the door didn't stop us getting the keys! So far so good. We're not moving in for a couple of weeks as we have some external companies doing floors/blinds/garden for us, so we don't want to be living amongst boxes. Hopefully once we're in and settled I can give another glowing review!

Evie · 2 April 2022

★★★★★ 5/5

Trustpilot

Embrace Nottingham

2nd Review- I will complete a final review once we've been in a few weeks.Yesterday we completed our Demo with Cam at the Embrace site at Nottingham and I have one word for the whole experience, WOW!.Cam spent a lot of time going through every little nut and cranny throughout the home recommending things we may need to ensure the property is maintained correctly.I will say to follow what these guys say, I see a lot of bad reviews but the question is did you follow strata advice I.e. watering and staying of the grass for a month. We certainly will and if we have issues after that I am confident Cam and his team will rectify this.The one thing that stood out the most to us was Cams honesty, we have a slight issue with the kitchen tops which he was in it before we even noticed.5* Cam fantastic demo and hope to see you soon 😊

Kelly · 31 March 2022

★★★★★ 4/5

Trustpilot

Verve, Castleford - Can't praise Sheereen and Emily (solicitor) enough

Have just moved in to a Seville and first impressions are very good, there are a few snags to sort out but nothing too serious. We sold our old house using the Assisted Selling Plan which would have worked perfectly if there hadn't been a 5 month delay on the new house, not Strata's fault in the current conditions, just one of those things, but this did cause a few issues in the last few months before completion. On the positive side, Sheereen has been excellent throughout the whole process as was Emily at Taylor Bracewell. We also used Strata's recommended mortgage adviser, and Steve at MAB was a great help as well. On completion, we have just started to deal with Ali, Ian and Matt on site who have also been very helpful.

Paul · 29 March 2022

★★★★★ 5/5

Trustpilot

Excellent service

Mally, Barry and Dave did an excellent work fixing cracks in walls, skirting boards and major squeaking in several parts of our house. They are very professional in their attitude and work.

Emmanuel · 24 June 2026

★★★★★ 5/5

Trustpilot

Strata build quality vs service visit.

Malc Tall was out our property today and yesterday fixing a long list of snagging issues. His customer service and level of workmanship is exemplary! His finish is better than the original contractors! Nothing was too small for him to fix and he took the time to listen to me and my issues, something Strata has failed to do so far!

Consumer · 7 December 2023

★★★★★ 2/5

Trustpilot

Poor customer service

I was in the process of buying a house with strata. At this time it was taking a while to get my mortgage in place and just as I was about to get my mortgage approved Strata contacted me saying that my RESERVED plot had been taken by someone else… There was no communication beforehand they just said because I haven’t filled in their solicitors paperwork quick enough they ended up cancelling my plot. They offered me other plots on the same complex but I turned them down because of their poor customer service.

Alex · 25 February 2022

★★★★★ 5/5

Trustpilot

Excellent customer service

Our viewing experience for Promise at Bolsover was excellent. Charlotte (whom we visited at the 360 development) is an amazing rep. She was warm, welcoming and so helpful. She was very attentive and made a prompt follow up after our initial viewing. The interactions never once felt pushy.We have decided to buy an older property, but based on the customer service experience delivered by Strata, I would definitely feel confident purchasing from this developer in the future. The customer care is far superior to the other big developers we have experienced in our search for a home.

Natalie · 21 February 2022

★★★★★ 5/5

Trustpilot

Excellent service

We have just reserved a plot on the verve development. The service we received from Beth was outstanding, she explained the process fully and made it a seamless experience. Very knowledgeable and professional and very personable. We initially only went to view but because of the service we received we ended up reserving a plot. All our options were clearly explained and we are very happy

Michelle · 23 July 2023

★★★★★ 5/5

Trustpilot

Attraction hull

We visited Strata Attraction this weekend to look at Show homes. We were always interested in the Seville - There was no show home but we secured a plot!! The homes were stunning and a very high standard compared to other new builds. Beth who was there to help us was fab! She had an answer for everything we needed and made us feel very comfortable in making our decision. We cannot wait for this journey!!! Thank you again Beth!!Lauren + Lewis x

Lauren · 14 February 2022

★★★★★ 5/5

Trustpilot

360 - Our Purchase

We purchased a property at 360 earlier this year; I wanted us to settle in a little before giving as well rounded a review as possible.*The House*Finished to a very high standard, excellent fixtures and fittings. It is all we hoped for and more. Having looked at several new builds at the same time, it's safe to say these are a level above the norm.*Customer Service & Aftercare*Charlotte and Ryan should be proud of the standards they have set for themselves. Throughout the purchase Charlotte was in clear communication with us, always informed us of anything we needed to know. Any potential issues or hiccups were dealt with very promptly. There's no such thing as a stress free move, but they got pretty close to it. In terms of post completion, we had a few snags (as you would expect), Ryan was always quick to get someone in to rectify. It's comforting to know any problems are treated as a priority. I would always measure how issues are dealt with, rather than expecting perfection.*Part Exchange*Again our experience was good. Prompt and clear communication from Mel & Chelsea. A couple of minor issues were solved quickly without any drama. The profit split was paid promptly without any need for chasing, which was hugely appreciated.*Nominated Legals & Mortgage*I'd highly recommend people utilise the excellent services provided by Strata's nominated Conveyancer & Mortgage advisor. Emily was fantastic at all stages, painstakingly detailed and always one step ahead in term of getting us to completion on the legals. Lee helped us get a Mortgage deal we were very happy with, along with all associated insurances. They made the whole process run like clockwork.*Overall*We had an excellent experience from start to finish, Strata make it as easy as possible to move & live in your new home. We are grateful to the whole team.Every house move we've had in the past has at times been unbearable, our experience with Strata was the opposite end of the spectrum.Thanks to all involved. Olly, Jo & Bella

Oliver · 7 February 2022

★★★★★ 5/5

Trustpilot

Strata 360 an honest review

So I've been holding off writing the review until we have been in the property for a few months, just so I wasn't swayed by the 'honeymoon' period, hope this helps a few people considering buying from StrataPurchasing process, in terms of comms and updates all was good, we were kept updated on progress, slight wobble when the property was due to be finished early so we were asked to bring dates forward but when we explained that wasn't going to happen all ok again. Slight issue is that we were asked to go thru 'Move with Us' for the assisted sale - they are a complete shambles but not Strata's fault so can't make them down for that. Massive thanks to Charlotte for her help thru this processThe House itself is great. We settled in immediately, everything is great and three months in still no complaints at all. There are a couple of design issues (landing radiator outside bedroom door with upstairs thermostat on other side .... which genius thought of that!) but overall its well laid out and seems very good build quality. Yes there have been small issues but in all honesty I've had new bathrooms fitted in other houses that had more problems. I was never going in blindly expecting no problems at all but my measure is on how they are dealt with and that has been first class, anything urgent is resolved immediately, ok smaller problems may take a little longer but thats fine with me and in my view correctly prioritised as they may be helping others with bigger problems. For this I can only say massive thanks to Ryan and Daz, they are the real stars of the show, anyone thinking of buying a new Strata home just ask if they are running the site and if so you know you are in safe handsSo overall I'm realistic and the house and after care have met and at times exceeded expectations so I have no hesitation in a five star reviewThere is still one ongoing issue with drainage in the garden but again the guys are helping get this sorted, thats all I can ask for

Dean · 4 February 2022

★★★★★ 5/5

Trustpilot

Strata verve

Strata - VerveWe've recently just completed on a house on Verve in Glasshoughton just before christmas. Sheereen has been brilliant with helping us with the purchasing side of things and Ali has been just as good with the handover and aftercare. Its took a few good years to eventualy move in to our dream home and sheereen has helped make this possible . Would definitely recommend buying on this development with these two ladies looking after you, they've made everything so easy and stress freeJulie lee and gemma

Julie · 24 January 2022

★★★★★ 5/5

Trustpilot

Outstanding service!!! Recent purchase

My partner and I have just recently bought a house with Strata on the Kudos development. We have are incredibly happy and impressed with the quality of the service we have received, both from Kathryn and the building team. I felt thoroughly looked after and constantly kept up to date on updates throughout. Kathryn made the process even better by being to kind and attentive with us. Thank you so much to everyone involved in thr process!

Kara · 20 June 2022

★★★★★ 5/5

Trustpilot

Jeff was very polite and spoke me…

Jeff was very polite and spoke me through what jobs he needed to do and ordered parts quickly and sorted out our bath leak promptly. He was also amazing with my very talkative toddler asking him lots of questions. Thankyou

Ellie · 3 December 2024

★★★★★ 1/5

Trustpilot

Terrible post purchase customer service

I was asked to post a review when I completed on my Ambition, Leeds house in March 2019. Had I done that, it would have been 5 stars without hesitation. The Sales team and the site managers were fantastic, sorting issues, problems and questions efficiently. The Customer Service since has been woeful. Covid delayed the attendance of Strata for the shrinkage visit to address the teething problems of the first 2 years of ownership. However, I have now had 4 visits from workmen this year to finish/put right problems. Instead of attending for full days, the workmen were given jobs to do before attending my house or had to leave early to attend other jobs, despite Strata knowing the long list of jobs requiring completing at my house. The windows in my house are not fit for purpose. Ford Windows have attended a dozen times over the 2 years to adjust windows which either won't close or won't open, the latter surely a Health & Safety issue. I reported the latest problem 2 weeks after Ford had attended to adjust it. This was in June. Ford are now saying they won't attend out of warranty problems, despite this being a direct result of the adjustment made by them! I have been complaining about my garden since I moved in. There is standing water on the grass whenever it rains. Some additional rudimentary drainage was added in late 2019 but this has not helped solve the problem. Below the 2 inches of grass there is compacted clay. I am at the bottom of a gentle slope and surrounding gardens drain into mine. The water has nowhere to go. Photographs have been taken by workmen and I have submitted my own but nothing further has happened. There was allegedly a Strata meeting in July to dicuss drainage as it is a wider problem on the development than just my garden. I do not know what was decided at the meeting. Despite emailing my customer service representative on a regular basis, my questions get ignored or emails just not responded to. I am a busy NHS worker and do not have the time to keep chasing Strata. I am thoroughly disappointed in the lack of customer service support and would certainly not recommend Strata as a company who care about their customers.Two weeks later, I have heard nothing, despite being told my issues were being looked into.Update 14th Sept:Strata have offered to send a maintenance chap to hopefully fix my permanently open window. There is still no update from Ford Windows who are (1) refusing to attend to rectify the adjustment they made to a window which I have not been able to close for 2 months and (2) addressing why they have attended a dozen times in 2 years for the same issues - windows either not opening or not closing. Ford are Strata's windows supplier and as a company, you meet with them monthly. Why is this not being addressed?UPDATE 18TH JAN 2022WINDOWSFord Windows eventually sent chaps out to 'fix' my windows. Nobody has assessed why Ford have had to come out for the same issue so many times. On separate occasions, two engineers have stated that the windows are too heavy for the hinges. A Ford representative has stated that the windows are only guaranteed for 2 years! Clearly not fit for purpose if other manufacturers can offer 25 year guarantees on their windows. I cannot get to speak to a Manager and feel fobbed off at every opportunity by Ford and Strata. GARDENStrata sent another chap round in November to take yet more photos of my waterlogged garden. I emailed in December after a month had passed to find out what was happening. No reply. I emailed after another month, last week. No reply. Ignoring customers is just plain rude. OVEN TRAYI am still waiting for a replacement oven tray, months after Strata have supposed to have ordered one. Appalling aftercare and customer service.

Lynn · 18 January 2022

★★★★★ 5/5

Trustpilot

Couldn’t have asked for better service - Strata Verve

Couldn’t have asked for better service from the team at Strata Verve, especially Sheereen. Kept us up to date regularly, made sure we had everything we needed and made the whole experience really simple. Moving house is never stress free but this has been as good as we could’ve hoped for. Walking into the new house today exceeded all our expectations. Over the moon. Thanks to everyone at Strata.

Archie · 31 March 2023

★★★★★ 5/5

Trustpilot

Jeff at strata

Jeff has been round today and fixed everything within the house I’ve had issues getting sorted for weeks he’s got me a new oven in sorted my door out and even sealed my tiles he’s then gone and asked for a skip to be brought onto my drive for my rubbish couldn’t have been anymore lovely throughout the time he was here sorting everything and has taken a massive stress of my back so just wanted to say a massive thank you to Jeff at strata for everything he has done

Lauren · 23 July 2024