Strata Bolsover reviews

★★★★★ 5/5

Trustpilot

Fantastic response and service

I discovered a water leak from my ceiling of my new built house on Friday morning just when I was leaving for work. I needed an emergency response and I was wondering what to do when I spotted Strata’s van on our car park. I approached the driver Jeff, and for my surprise he reacted immediately, visited the property, assessed the situation and called Strata’s office to book the work for the same day. He and his mate Ryan treated the work with priority and found a way to squeeze it into day busy schedule that day. When I returned home, everything was done at high standard, the place was left clean and tidy and I found detailed instructions what to do next. They both completely turned around a situation that could have costed me a lot of time and inconvenience into a nice and productive day, saving my Friday and the weekend. Thank you Jeff and Ryan, all you did was brilliant and spot on. Cannot thank you enough. 👍😊

Josephina · 22 April 2023

★★★★★ 4/5

Trustpilot

I am just coming to the end of the 2yr…

I am just coming to the end of the 2yr snagging period and I have found the service provided by Strata to be generally very good. The office staff are very friendly, helpful and efficient and the maintenance team have been thorough and have worked to a high standard. Today David Inness attended to repair areas of sealant/silicone between floor tiles and skirtings and has done an excellent job. I would recommend a Strata homes to friends and family.

JL · 15 May 2026

★★★★★ 5/5

Trustpilot

Visited the Strata Desire Site on Manston Lane, Leeds

Visited the Strata Desire Site on Manston Lane,Leeds a few weeks ago. Spoke to Betty in the showroom, and she was very knowledgeable and helpful in the questions we had. Advised us to view the showrooms to get a better understanding of layouts,sizes of rooms etc.

Customer · 14 January 2026

★★★★★ 5/5

Trustpilot

Brilliant support

Barry was a great help in sorting the issues I had. I’ve recently had a baby and he even offered to come back later in the day to make it easier for me. Not only this, but he noticed an issue I hadn’t spotted with a skirting board, he replaced it then and there before coming back to paint and silicone it. He was extremely polite and a great representative for Strata.

Georgia · 6 November 2023

★★★★★ 5/5

Trustpilot

Good Quality Decent Builders

I like to say a massive thank you to Barry & Malley at Strata Kingswood, Hull for doing a fantastic job in our home. They came to fix & replace our bath & they did a fabulous job, they were clean, efficient, let us know exactly what was happening throughout. The overall job is really good. We now have a really good bath & shower & fits in our bathroom perfectly. Also they were super friendly with us & our new daughter. Thank you Barry & Malley.

Miss · 30 March 2023

★★★★★ 2/5

Trustpilot

Customer after ‘care’ is a joke

Purchased a house from them and overall like the house, but they’re not as shiny and great as they make them out to be. The saleswoman was lovely and incredibly helpful. The site manager is great. But everyone else from Strata needs lessons in customer care.

Stacie · 21 May 2026

★★★★★ 1/5

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Ignorance

I have moved in to a new build property property is under defex for 2 years we put a repair in strata booked the repair with the window people then cancelled it saying we had caused the damage our self when we didn't they won't answer calls or messages that are been left for then to contact me about this problem

Natasha · 14 September 2026

★★★★★ 5/5

Trustpilot

Our Buying Experience on Verve

We bought our dream home on the Strata Verve site at the end of 2022. From the beginning of our journey, Sheereen was so welcoming and had an amazing presence. We never felt any pressure throughout the process as she always communicated everything so well that we always felt reassured. Sheereen is a true credit to the Strata team and deserves the recognition of doing such a brilliant job! We also want to thank Matt and the site team for building our lovely home and getting us in, just in time for Christmas!Thankyou Team Verve!

Liam · 25 March 2023

★★★★★ 5/5

Trustpilot

We had a visit from Jeff in maintenance…

We had a visit from Jeff in maintenance to correct some paintwork defects. Jeff was efficient and helpful. We were also advised of an additional snag with our front door that we hadn't noticed but Jeff went above and beyond to sort this for us. If we have any issues again we'd be happy if Jeff was the person to come and correct these.

Harry · 17 April 2024

★★★★★ 5/5

Trustpilot

Strata Verve

Sheereen at Strata was a amazing and excellent customer service talent. I'm first time to buy my own house in UK when in Hong Kong. Sheereen was very helpful also took the trouble to explain the information to me in detail when I don't understand.When I'm in UK start to confirm the contract then to be finished, I'm feeling a whole buying proccess easy. And she sometimes updates the house schedule by phone call or message. She also sometimes cares about my situation after I move in and help to report to other department to sort out my problem. She has helped and sort out me so mush. As I know that is not her scope of work, she probably doesn't have to do that mush for us.

Co · 19 March 2023

★★★★★ 1/5

Trustpilot

Strata 360 Chesterfield - updated 8/3/2023

We wrote the review below in February 2020 after receiving excellent service from Strata during the buying process. However, since moving into our home in September 2020, our very positive experience with Strata has played out to be the complete opposite. Strata sold the final houses on the 360 Chesterfield development in July 2022. Despite this we are still living in the middle of a building site. The final surface on the roads and pavements has not been laid and our own driveway needs to be resurfaced. The same applies to the pavement on the approach to the development which is uneven and dangerous. This is also the responsibility of Strata. Work to replace kerb stones, manhole covers, and some partial resurfacing has now been ongoing for over 9 months with no completion in sight. And this is not a large development, there are just over 100 plots.As I type, most of the manhole covers in the road are in course of being repositioned (raised / lowered, some for the second time) and are surrounded by traffic cones, turning the site into a driving obstacle course. Anything wider than a typical family car has difficulty getting through in some places without mounting the pavement (which a delivery driver of ours had to do earlier this week). The appeal of our home and the reason for our purchase was its location on a private drive, overlooking a meadow which was to be laid as part of the development. Much to our dissatisfaction, in August 2022 the site office which had been situated on the proposed meadow was converted to a sales office for another nearby development. We were given assurance from Strata that this would be removed and the meadow completed in January 2023. Although the office itself was removed in February, the base on which it stood and the adjacent car park remain and rubble from the continual remedial work is now being dumped there.We have had several email exchanges with Strata regarding these ongoing issues, requesting specific dates for when the work will finally be completed. A response in November 2022 simply said the work was ongoing and we have yet to receive an acknowledgement, let alone a satisfactory response to our latest email which was sent on 1st March 2023.Added to this are several other significant issues affecting particular homes and the surrounding area that we are aware of though not directly affected by.Strata, you were great at the sales pitch and we were glad to give you a 5 star review when you asked us to. However, your after sales service has been appalling at times and given our dissatisfaction at your response to our ongoing concerns we have taken to using the method of communication that appears to be of most importance to you, and have replaced our 5 star review with this 1 star which better reflects our overall experience.Strata 360 Chesterfield review dated 17/2/2020, deleted 8/3/2023:We are in the process of buying our first home together and we've been wowed by the fantastic service received from Charlotte. 360 is a beautiful development on the edge of the countryside and the homes are of such high quality compared to other new builds we have considered in the area. Charlotte has been super helpful in working with us to select the perfect interior choices which will certainly deliver a show home standard. The whole process has been completely stress free using the professionals that Charlotte recommended and we can't wait to move in!

Claire · 8 March 2023

★★★★★ 5/5

Trustpilot

Snagging work

Both Jeff & Dave were very polite & friendly. Work was completed to a high standard & house was cleaned up well after work done. Arrived promptly each day.

Karen · 19 May 2026

★★★★★ 5/5

Trustpilot

Impressed…

Mal was efficient in checking out the repair works in my house. He patiently took his time to look round the house and spotted what needed to be done.

Onyinyechi · 14 May 2026

★★★★★ 5/5

Trustpilot

Great events to take part in

I have attended a couple of events hosted by Sheereen at Verve that I have really enjoyed. Yoga with Sophie was fantastic. Sophie talked us through all the poses and gave clear instructions. I am fairly new to yoga but was able to easily follow the class and felt nice and stretched and relaxed by the end. Cooking with Chef Chris was great. We made a lovely vegan meal and all took it in turns to do bits of the preparation and cooking. At the end we sat down to eat it and it was delicious. I will definitely be making my own flatbreads at home now!

Laura · 23 January 2023

★★★★★ 5/5

Trustpilot

A cut above

This is the second time we have bought a new build and by far, the best experience.We were expertly looked after by Sheereen from day one of viewing the show home. I had been looking at other houses in our area but Strata stood out from the moment I entered the office.The finish, the build, the quality just blew me away.Sheereen made everything so easy and kept me fully informed throughout the build. When I went to choose my upgrades, she knew every single finish by name which I was so impressed by.We completed on the 16th December and apart from a little snagging, which was extremely minor, we are delighted.Ali has been a God send. Every issue has been skilfully dealt with and nothing is too much trouble for her. She always responds and gets the job done.Sheereen and Ali… thank you so much, from the very bottom of our hearts, for our amazing dream home,We absolutely love it and you guys have been awesome.

Donna · 15 January 2023

★★★★★ 5/5

Trustpilot

What a wonderful & relaxing evening

What a wonderful & relaxing evening we had at the yoga night arranged by Sheereen at Strata Verve & hosted by the yoga instructor Sophie. Yoga mats, blocks & bottled water was provided, along with protein bars at the end of the session, which was very well received. Sophie was patient & gave clear instructions on how to move into position, with alternatives to make it a little easier or harder. The session flowed at a nice pace & I didn’t feel rushed going from one position to the next. Thank you to you both for a wonderful evening & I hope you arrange to do another session as I would definitely attend again. Many thanks. David & Becky

David · 14 January 2023

★★★★★ 5/5

Trustpilot

Strata Kudos 2 development in Leeds -

Strata Kudos 2 development in Leeds -A lovely man named Jeff from the site came out to our house today to do some repair work after a recent leak. Jeff is so chirpy, friendly and helpful, it was an absolute pleasure to have him here 🙂Shout out to Maggie Leach too, she is very on the ball, and always tries her best to help no matter what the problem is 🙂

Leah · 29 September 2023

★★★★★ 1/5

Trustpilot

Lavish Development

We moved onto the Lavish site nearly 2 years ago. The customer service up until getting the keys was great. As soon as the money was in their bank it was a downhill spiral. The lack of communication with customer service was appalling. Days upon days we waited in with no one turning up. 18 months this went on for ! The estate has been “completed” for nearly a year and it is an absolutely mess and a complete health and safety hazard. The roads are still to be tarmac, the footpaths are disgraceful from being hacked away at from when Applebridge have been in summer 2022 and started work that they didn’t finish. The drains are blocked with no drainage for surface water as they have been raised above road level and blocked. There is railings and bollards left across the roads and paths with mounds of rubble which have just been abandoned. These spend more time falling over blocking the roads leaving the residents to sort them to get access up and down the estate. It’s so disappointing driving past our adjoining Barratt estate which is looking immaculate. DO NOT waste your money with Strata. The houses are beautiful and the show homes are immaculate we were sold a dream but no one needs the hassle caused by Strata customer service and aftercare. You buy a newbuild to prevent having the potential problems of an existing home, not to have 2 years of unresolved issues with your brand new house and estate.

G&M · 8 January 2023

★★★★★ 3/5

Trustpilot

House great, Lavish site a mess.

We’ve been in our house on the Lavish development for 12 months now and can honestly say we’ve had very few problems in the house (thankfully) - Rachel has been super efficient on getting snags resolved. That being said, the roads and pavements still haven’t been completed and is now a hazard on the site. You can’t access pavements because of the mess that has been left, not ideal when cars fly around the site and you are trying to walk your dog and push your baby’s pram. To add to the frustration, the Barratts development next to us have completed the roads and pavements and they still have houses under construction. We also have street lighting without the lights.From reading other reviews it looks like this is standard practice for Strata, which is disappointing considering what we were sold when purchasing our plot. We’ve also had to pay for maintenance of the site, confusing considering it’s not even completed.We have pictures of the mess on site that can be shared.

L · 7 January 2023

★★★★★ 5/5

Trustpilot

Our experience with strata was really satisfactory. …

Our experience with strata was really great. As a first time buyer and property market bursting with increase we were worried. But Kayley always reassured us. Always ready to answer our phone calls and explain to us what it means, how it may or may not affect us. Through out all the steps involved in building the property and options on decision to make. I and my family are really grateful, Strata and Kayley assisted us in making our dream of owning our very own property come true. Thanks Guys.

Tessy · 1 January 2023

★★★★★ 1/5

Trustpilot

poor workmanship issue confirmed

So much for the last reply saying that the diagnostic and maintenance engineer Darren was working with NHBC to help solve the problem this was a total Lie i have had to wait an extra 2 weeks to get to the bottom of things as Darren said it was a vermin issue and not poor workmanship and would not release the cctv footage that they had done. NHBC got someone to complete it and guess what its poor workmanship issues from strata 2 displaced joints in the pipe and you can also see on the footage where a seal has just been taken off and thrown on the floor!!! no wonder Darren would not issue the CCTV footage. Absolutely appalling after care vermin have been allowed into my home due to the poor workmanship from Strata. They will reply saying they work with NHBC but they definitely didn't they refused to help with anything and brushed their hands of it. The stress and upset this has caused my family is disgusting all because Darren would not confirm it was POOR!!!! workmanship!!! which has now been confirmed and I have it in writing and also photo's of the 2 displaced pipes !!!!! you will think they are great when you first buy then after a few years they are not bothered as they have your money!!! Any issues go to the NHBC they will sort issues do not trust Strata as they will try and fob you off like they tried with me.

Nichola · 12 December 2022

★★★★★ 5/5

Trustpilot

Great service. Lovely home!

Great customer service from start to finish. We’ve had a very up and down journey over the last year, from trying to sell our previous property to completion of our new home. Sheereen has been great by keeping us updated and doing everything within her power to ensure completion within a very tight deadline. Thankfully, we got there in the end and we couldn’t be happier!We’ve had a few snagging issues so far but nothing major. Ali and the aftercare team are great and help get issues resolved as quickly as possible. Thanks to everyone involved we will be enjoying Christmas in our lovely new home!

Jamie · 10 December 2022

★★★★★ 5/5

Trustpilot

Strata are amazing

Strata are amazing. Sheereen before the move and Ali after the move do a wonderful job. The house is beautiful, so well thought out and beautifully designed. The Saville is gorgeous and the video does not do it justice, you really need to be in here to appreciate the light and scale. We have previously had 2 other new builds from different builders and the standard has not been anywhere close to this! Yes, a few minor snags but that is what you expect in a new build and nothing major at all. Strata team go above and beyond and even left a skip for us to fill with the boxes from the move. The whole team are so friendly and welcoming, from the landscaper to the tilers, felt at home from the start. Would definitely buy Strata again.

Elisa · 8 December 2022

★★★★★ 1/5

Trustpilot

Disappointed to say the least

Disappointed to say the least. After searching high and low for an affordable property on a shared ownership scheme, I feel that I have been blindsided from the word go. Moving in to my new home in April of this year, there has been an endless list of issues that never seem to get resolved, I have windows that do not fit in the frame (waited 9 weeks for a part) still not had a confirmation date to resolve. The large garden of the property is horrendous and has no drainage system, Very rude Engineer (Darren) attended the property and was utterly dismissive of me. I have sent a list as long as my arm of snagging to both the HA and to Strata 4 weeks ago, this has not been acknowledge even after several phone calls. There is no heating in the upstairs of the property, I was advised that a energy efficient system was in place upon purchase, however this is not the case and its purely an air ventilation system, the house was sold on the basis of it being a smart home but yet there is an inadequate heating system in place, making the home extremely cold and uncomfortable in the colder months. The standard is workmanship on a SO is poor, there are visible drainage pipes in the bathrooms, unlevelled walls, light sockets painted over, sink base does not fit the worktops of the kitchen, and the customer service that come with it is even worse. Totally let down by a supposedly reputable developer.

Emma · 5 December 2022