Strata reviews

★★★★★ 5/5

Trustpilot

Anthem Beverley

Been in for just over two months - a few snags but not many by any means. Those that we've had were remedied with alacrity by Josh and his team - primarily John who is a godsend. We were guided through the process initially by Experience Manager Rachel Roy who was the consummate professional and then for the majority of the journey by Jeanette Hill-Wickham. Jen is a joy to work with; very helpful, answered all our questions and was most reassuring and supportive throughout.

H · 13 September 2023

★★★★★ 5/5

Trustpilot

Purchased our first house and very happy

Purchased our first house in June with Strata at Attraction. We are very happy with our purchase. This really has come down to the support and aftercare from the full site team. I would like to thank James for the high level of communication from day one, he has made sure that majoirty of issues have been dealt with promptly. This has made us feel at ease and we now look forward to our many years in our home. Thank you!

Cody · 6 September 2023

★★★★★ 5/5

Trustpilot

Excellent First house purchase experience

We bought our first house Strata and we are very happy we made that decision. The sales staff Shannon and Lorna were very friendly and professional. Apart from a miscommunication and mixup with our bills, the sale went overall very well and smooth. The quality of the house for the price is very good. James was amazing in taking care of us after the sale and made sure everything was ok and sorted for us. It's been just over 2 months since our purchase and we are happy overall with our house.

Youssef · 29 August 2023

★★★★★ 5/5

Trustpilot

Lovely house with good ongoing support

We have been in our Valencia house at the Adore site for just over a year and GENERALLY we are very happy. The community and estate is lovely and the house very much meets our needs. We have had minor issues, which is perhaps to be expected, but largely these have been resolved efficiently, courteously and without fuss/questioning. Selina has been super helpful and understanding in organising works, and the strata workers have been very friendly and often have spotted and fixed minor things outside of the 'job' they were brought to fix. Today we have had Les and Malc help with our bathroom. Both extremely polite, friendly and with genuine pride in doing a good job. Many thanks to them both.

Keith · 10 August 2023

★★★★★ 5/5

Trustpilot

Satisfied customers

We purchased a plot on the promise development in January 2022 . From the first meeting we were very happy with the information given. We have bought the house with our elderly parents who have been treated with respect at every stage. Kellie our experience manager was second to none. She kept us informed all the way through . On moving into the house Ryan surprised us with the addition of a stair rail at no cost to us. We had planned to do this ourselves as mum and dad have mobility issues . We were so pleased by this unexpected gesture from Ryan and his team. Hannah has checked regularly to see if we are happy with the build and to sort any snagging out. She is very approachable and always available. We are happy with our experience on site and are confident that any issues going forward will be dealt with. Thanks Kellie Ryan and Hannah

Heather · 7 August 2023

★★★★★ 2/5

Trustpilot

Bolsover, Promise

We put our house up for sale and reserved our plot in May 2022, Kellie from Sales was absolutely lovely and genuine. We were told that we'd be set to move in between September and November, those months changed fairly quickly and by August we were told that the plot wouldn't be ready until around December/January. We eagerly awaited the news for when we'd be moving in but we were told again that we were going to have to wait and it was now looking like March. This meant that we needed to get our mortgage offer extended, thankfully but we secured the rate but we did have to pay for the extension. We spoke to Kellie about this and she told us to contact Samantha who was in the finance department. We did this and then never heard anything back. (and still to this day we haven't apart from when we have contacted them) Although we felt as though we were being lied to, we did feel as though Kellie was just telling us information that she was being passed by Ryan the site manager which she thought was true so absolutely no fault on Kellie.We ended up moving in at the end of March and yes the house is lovely and we are so happy with our choices however we are extremely disappointed with the after care. It took months for our snagging list to be dealt with and we are still waiting for things to be sorted. Hannah the quality managers communication skills are nothing to be desired of. Before we moved in we were told that the internal doors weren't in stock but they had been ordered and we would have some temporary doors until they arrived which Ryan informed us would be end of April, beginning of May. (Just bear in mind we reserved our plot back in May 2022 so why had these not been ordered then?!)We're now almost in August and still have temporary internal doors and not just temporary internal doors, three different types of doors! When we asked what would be happening with the doors we were told that they were no longer available and we would need to pick one of the other types of doors in the house, which as I've stated above are temporary internal doors so why would we pick one of those. When Dave the maintenance guy came round to do some of our snags he then told us that actually the reason we couldn't have the original doors was because the company lost its fire licence and had gone bust. We asked Hannah whether this was the case and she appeared to just dismiss it. I believe that Dave was telling us the truth and that everyone else had lied to us but the honest reason would have left us more understanding. Since then we have asked when the doors will be sorted and have been told by not only Hannah but Charlotte from the customer care team that they have no idea what will be happening as of yet.So in summary, fantastic sales team, could not fault Kellie in anyway and yes we know that's because they want your money but also I feel like that's where the genuine people work. The after sales, awful and don't seem to care at all about you! We love our house and do not regret buying it but we wish we knew before hand what stress we'd have to go through just to get things done.Our advice is consider your choices wisely and don't be afraid to question every detail.

Katie · 30 July 2023

★★★★★ 1/5

Trustpilot

Strata Homes Anthem, Beverley: Disappointing Green Spaces and Customer Care

My experience with Strata Homes Anthem in Beverley has been less than satisfactory, primarily due to the dreadful condition of the green spaces and the lack of responsiveness from their customer care department.The green spaces on Strata Anthem are overgrown, unkempt, and filled with dead plants. It was evident that the plants chosen by Strata were poorly selected and did not contribute to an appealing aesthetic. Our personal front "gardens" were also affected, as builders carelessly trod through them, leaving a dreadful appearance that was far from what we expected.Aside from the subpar green spaces, the roads in the Anthem community were a cause for concern. Raised manholes on the roads made them unsafe for both pedestrians and drivers, posing a potential hazard to the residents. One area that requires urgent attention is Grey Willow Drive. The roads in this section of the community desperately need improvement, as they are in poor condition and have not been adequately maintained. Furthermore, it seems that large machinery continues to use this road as a thoroughfare, causing further damage and inconvenience to the residents.Perhaps the most disappointing aspect of my experience with Strata Homes Anthem is the lack of response from their customer care team. Despite multiple complaints regarding the deplorable state of the green spaces, roads, and gardens, there has been no acknowledgment or action taken by the company. This lack of attention to customer concerns leaves me feeling dissatisfied and skeptical about their commitment to resolving issues that may arise in the future.In conclusion, my experience with Strata Homes Anthem, Beverley, has been far from pleasant. The condition of the green spaces and gardens, as well as the unsafe roads and lack of customer care response, have left me disappointed and concerned about the community's long-term viability. I sincerely hope that Strata takes these criticisms seriously and works to improve the living conditions and customer care for its residents.

Sophie · 25 July 2023

★★★★★ 5/5

Trustpilot

Strata Identity

We recently purchased our first new home with strata, and our experience with Natalie Wild was absolutely wonderful. She went above and beyond to assist us throughout the entire purchase process. One aspect that stood out was her consistent communication and regular updates regarding the construction work. Whenever we had questions or concerns, Natalie was always prompt in providing us with a keen and quick response.Given the exceptional level of service we received from Natalie, we have high hopes for the aftercare service we will receive from the strata. We look forward to receiving the same level of professionalism and attentiveness in addressing any future needs or inquiries.

Lakshmanan · 14 July 2023

★★★★★ 5/5

Trustpilot

Barry and Attraction D

Barry has been to my property a couple of times on Attraction Parcel D to rectify some small snags, he’s been brilliant both times, done some quality work and left it tidy. This is our second purchase of a strata home and this one has been finished to a higher standard and would highly recommend the team on Attraction D.

Patrick · 4 September 2024

★★★★★ 5/5

Trustpilot

Exceptional customer service satisfaction.

I recently purchased my home from Strata, and I must say they did an outstanding job. Throughout the entire process, the experience manager Natalie was attentive and receptive to my questions and suggestions. Great job done by Laura and Melissa also. They provided prompt feedback and ensured that my concerns were addressed. Even after I received the house keys, the customer service experience remained exceptional. Whenever I contacted the quality manager Vicki, for maintenance requests, she personally visited to ensure they were promptly taken care of. Buying a home from Strata was a stress-free experience with simple processes. I highly recommend Strata, as their dedication and commitment will surely impress you......AdeX

Ade · 26 June 2023

★★★★★ 5/5

Trustpilot

Amazing service

Recently we purchased our home at the Attraction site and we are really pleased with the customer service provided to us. James, the site manager, has been helpful and friendly from the day we moved in, always checking in and sorting out any problems we have had. It is clear that Strata at Attraction genuinely care about their customers and want them to feel satisfied with their home. Thank you James and the rest of the Strata team.

Alice · 16 August 2023

★★★★★ 5/5

Trustpilot

First Time Buyers

Buying our first home could’ve been a very daunting task, but thankfully the experience manager, Sarah Sharp, was on hand to guide us through the process. Sarah made my partner and I feel very much welcomed to pop into the sales office at any time to discuss any worries/questions. Sarah is approachable and very down-to-earth; our conversations felt more like a chat with friends, as opposed to talking to a sales rep. She was kind and patient, we could ask nothing more!Sarah is a credit to Strata, and even though she has now moved sites, we look forward to moving into our new home and sharing our experience with her!Thank you!(Radiance, Shepshed)

CB · 19 June 2023

★★★★★ 1/5

Trustpilot

Roads and Paths not done after FIVE YEARS

Please see below a copy of an email that I have sent to one of the Directors, This should give you a fair indication of what its like to live on a Strata Development. Such a shame as regards to the house and getting things done in the house , Hannah was excellent, Unfortunately this isn't something that she would be able to help with so I therefore engaged with the director, Below is my latest email.Hi MattI have just seen the notes from the residents meeting on the 16th May. I would like to say that I am shocked but unfortunately I am not.I have checked back on my emails and my initial email to you was on 3rd June 2021 stating that the paths and roads were terrible. Two years ago and in that time you have done absolutely nothing .As per your email below which states-we can produce a full schedule for our customers to provide clarityBy the time the meeting is held on the 16th of May we hope to be able to provide you with all the information requested.From the notes I have seen there is no schedule, no clarity just further investigation and surveys and " looking to put in place". Basically the same line trotted out for years and nothing being done.Also I would say the level of Construction traffic up Magnolia Rd has increased as opposed to decreased, not to pick on one Company ( because there are many) I would say a company called CUBE have 20+ lorries a day going up Magnolia Rd daily. Not sure if you are waiting until there is an accident on site before you do anything, I assume that's what it will take as you havent even bothered to do the most basic thing, Put up a sign NO CONSTRUCTION TRAFFIC. Added to the Health and Safety risk in the current dry weather , houses and cars are getting covered in dust. I have lived here for 4.5yrs, I understood for the first couple of years that there would be construction traffice etc, but was told when phase 1 was completed which was 2yrs ago that our section would be completed and all Roads, Paths would be finished and construction traffic would use the top entrance.I await your replyJoe

Joe · 5 June 2023

★★★★★ 1/5

Trustpilot

Plot 25 Embrace

After sale, very poor customer service. I have been chasing repair from the last 2 months but no joy. Dave was suppose on come on 02/06 and he didn't turn up. This is second time Dave didn't turn up .Dave is very rude .Raised complaint with Hanna against Dave for scratching back door glass, handle, rude behaviour but no response. Their contactor Gemini kitcken was suppose to come on 31/05 but no one turn up. Reported garden tap not turning on but no response. I have more than 100 snagging issues . Nothing fixed. We aware they will not do anything after the completion. Very poor work throughout the house. Like broken tiles, bumpy laminated floor, loose stairs and list goes on and on. They never pick up call. No complaints procedure and very poor customer service.

Manish · 2 June 2023

★★★★★ 5/5

Trustpilot

Radiance Destination 15

We arranged to visit Radiance destination 15 back in February 2023 and had the pleasure of meeting Strata Experience manager Sarah Sharp who made the initial visit welcoming and informativeWe cannot stress enough how impressed we were with Sarah's professionalism and attention to detail. She patiently answered all of our questions and provided us with valuable insights into the development and the surrounding area. Her friendly and approachable manner immediately put us at ease, and we felt comfortable discussing our requirements and expectations with her.Sarah's enthusiasm for the properties was contagious and she left no stone unturned in ensuring we had all the information we needed to make an informed decision. Her in-depth knowledge of the site and the various options available helped us to narrow down our choices, and we were able to reserve our preferred plot with confidence.In summary, we would highly recommend Sarah who will go above and beyond to make their experience with Strata a positive one. Thank you again, Sarah, for your outstanding service. We are excited to begin our journey with Strata thanks to you!

M · 29 May 2023

★★★★★ 1/5

Trustpilot

On the 16th March

On the 16th March, and by chance, we visit the Belong development and viewed the Naples show home. From the moment we walked into the sale office Charlotte and the team were amazing and so welcoming. So much so that within days we had put a reservation on a Naples home within their new 360 development. Strata's attention to detail is fantastic and they really have thought about the whole customer journey from start to finish. Melanie and Chelsea, within their assisted selling programme, were amazing and guided us through the entire process with ease. Today we get to select our choices for our new home and really can't wait to continue our journey with Charlotte and the great Strata Team.

Kev · 26 May 2023

★★★★★ 5/5

Trustpilot

Stata Attraction

We moved into our Seville on Attraction in June. We absolutely love our home and the journey we have been on. The build process and the aftercare was beyond amazing thanks to Beth the assistant site manager and James. The effort they put into their houses, communication and care to their customers is 5 star. Any minor issues have been rectified straight away and never feels like a hassle to speak to them. Good job guys :)

Lauren · 17 August 2023

★★★★★ 1/5

Trustpilot

Not So Extremely Happy.

We moved into our new home just over 2 weeks ago on Strata's 360 development, and we've had nothing but a positive experience from start to finish. From our first visit to the sales office to speak to Charlotte to reserving and completing, everything has been dealt within a professionally customer centric manner from the very start, and we would definitely recommend Strata to anyone.Charlotte has been amazing all the way and equally Ryan and Darren, our site managers, have been great in helping with any queries we may have no matter how little or large. Though, as of yet we haven’t had hardly any issues at all, as the overall build quality and finish is great. Overall, we couldn’t be happier in our new home and cannot praise Strata and all the staff we have dealt with enough.UPDATE - 3.5 years later So, that was our initial review but being honest it soon went down hill fast. See our latest review for an update. In summary, you are sold a dream but it soon turns into a nightmare. Do your research before you buy !!!!

Kev · 25 May 2023

★★★★★ 5/5

Trustpilot

Sarah - Radiance

We have just moved into our new build home but the journey over the last year with Sarah has been amazing. We received constant updates on how everything was going and nearly everything we requested was in the house when we moved in. We will do a follow up review after 3 and 9 months in regards to the snagging journey but for now the first half of getting a house with Strata, and especially Sarah, has been top tier.

America · 23 May 2023

★★★★★ 5/5

Trustpilot

Yoga class at Verve!

I recently had the pleasure of attending a yoga class provided by Strata Experiences, and I must say, it was absolutely brilliant! Not only was the class completely free of charge, but the quality of instruction and the overall ambiance truly exceeded my expectations.Sheereen welcomed me with a smile into the Strata office and directed me to the venue. The instructor, Sophie was phenomenal! Sophie guided us through a well-rounded sequence, blending elements of strength, flexibility, and mindfulness. Sophie’s clear instructions and encouraging demeanor made the class accessible to all levels of participants, ensuring everyone felt supported and empowered.What impressed me most about the Strata Homes yoga class was the attention to detail and the level of care given to each participant. The yoga mats and props provided were of high quality, ensuring a comfortable and safe practice. Sophie took the time to understand individual needs and limitations, offering modifications and alternatives to accommodate everyone's unique abilities.Not only did the yoga class provide a physical workout, but it also nurtured a sense of inner peace and mindfulness. Sophie incorporated moments of guided meditation and encouraged us to connect with our breath, fostering a deep sense of relaxation and self-awareness. It was truly a holistic experience that left me feeling rejuvenated and centered. The refreshments provided at the end were fabulous. I would pay at least £15- £20 for a class of this high standard. I must commend Strata Homes for their generosity in providing this yoga class free of charge. It demonstrates their commitment to the well-being of the community and their desire to promote a healthy lifestyle. It is heartwarming to see a company go above and beyond to offer such a valuable and unique service.I hope the experiences with Strata continue as this is a truly unique addition to buying a new property. Thank you Sheereen and Sophie :-)

Lynsey · 19 May 2023

★★★★★ 1/5

Trustpilot

Be warned...the 5* reviews are not are true reflection

A majority of the 5* reviews you see on here are either aimed at the sales team OR the aftercare team (usually Jeff). Everything was fine until the point that we moved in.Although I cannot fault Kayleigh or Jeff, these reviews DO NOT give a true reflection of the overall experience. Which being totally honest, is the most traumatic, frustrating, time consuming, disappointing, upsetting experience I think I've ever been through. Contractors are absolute cowboys with no respect. Most of them create more work and jobs after they've left. Just this morning the tiler came to my ensuite, and left me with wet, muddy footprints in my hallway, and didn't even have the decency to tell me or to offer to clean up. He literally upped and left before I had chance to get into the hallway and then I was greeted with his aftermath.We are at the point now where we're taking matters into our own hands and completing works ourselves to avoid all the stresses and extra work of welcoming Strata contractors into our home. It's a sick joke and we have had enough. I would love to come into the homes of Strata employees or these contractors and treat them the way we have been treated/what we have been left with. I'm sure then it would be a completely different story and things might change!DO NOT BUY A STRATA HOME - I really have never known anything like it. You seriously need to give your contractors a massive kick up the a**e or find some that are more competent.

Kirsty · 11 May 2023

★★★★★ 5/5

Trustpilot

Very organised

I'm happy with the services we got from srata, right from home reservation. They communicated with us every step of the way. Natalie was particularly very patient and helpful when we chose the tiles and cupboards. She would send pictures through emails or call to update us. She was always ready to help with questions or find out from the team and update us. We are very happy with our purchase.Thanks strata team!

Mislat · 11 November 2023

★★★★★ 5/5

Trustpilot

Me and my boyfriend moved into our…

Thank you to Sarah-Jayne and Barry!!Me and my boyfriend moved into our strata home just over 3 months ago. About 3 weeks ago our washing broke, there was a lot of confusion on who is responsible and tried to have Whirlpool the manufacturer come out to look at it. The guy who arrived was very rude and refused to even try which of course caused a lot of upset - I immediately called the strata customer care team and spoke with Sarah-Jayne over what had happened. She reassured me that they would do their best to get us sorted and by 9am the next day Barry was sent out to help. He was extremely friendly and reassuring and managed to find and fix our washing machine within 2 hours max. Both of them made us feel very looked after and we are very grateful for the support they gave, thank you both!

Brooke · 2 May 2023

★★★★★ 5/5

Trustpilot

Pleased with Strata service

Two months ago, I went with my family to check on Strata identity homes and I met Natalie Wild for the first time. She welcomed us with professionalism and a lovely smile. I was a little pessimistic that we might not be able to afford the new house but, Natalie gave me the reassurance I needed and now we'll move to our house this weekend. Thank you Natalie for your help and support. I'M GLAD TO BE YOUR FIRST LUCKY STAR SALE.

Rulza · 27 April 2023