Every review we hold for the Bognor Regis office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotI was the 1st person to view the…
I was the 1st person to view the property which I agreed to purchase on that day for the full asking price.I was then advised late pm that a higher offer was made by another party. The following day having been advised that both parties should put there best offer in by 9am which was done,and and I was successfull. Later that day the other party increased there off again. By the end of that day I was finally accepted as the purchaser but having to paying £8,500 over the asking price.It was a very stressful situation to find myself in.
Susan · 15 December 2018
Agent replied · 23 August 2024
Thank you for your response. We are of course engaged by our client; the seller, to represent their best interest in the transaction and achieve for them the best value for their home. I am sorry that you found the process stressful Susan. You will I think appreciate that during what was an intense negotiation for all of us, we have done exactly what we should have. In this regard I feel that your 3 star award is somewhat harsh. Is there a service problem I need to know about please?
★★★★★ 5/5
TrustpilotGreat communication
Great communication, easy process, Megan was fantastic
David · 24 February 2025
★★★★★ 1/5
TrustpilotUnfortunately trustpilot doesn't give…
Unfortunately trustpilot doesn't give the opportunity of leaving minus stars,because this firm of estate agents,didn't have the ability to sell my home.If you decide to try and sell your property with these fools,they will make alot of appointments for people to view your property,then half of their clients turn out to be no shows and don't keep their appts,wasting everyones time.they are more interested in trying to sell you property that you aren't interested in buying,including retirement apartments,regardless of your age.They sell your property subject to contract to someone who then goes out of the country for an indefinate period of time and tells her solicitor not to do anything while she is away,then while she is away,after your property has been sold subject to contract for 6weeks,she then decides not to proceed any further,so the buyer loses 6 weeks of potential viewings.do not trust clarkes estate agents with your keys and do the viewings yourself,because they have either lost my keys or just won't let me have them back.clarkes fees are at least £1000 more expensive,than most of the other agents in bognor regis.So to sum this firm up,they are overpriced, in comparison to other estate agents in the area, they make mistakes,they forget to do what you are paying them for and they either withold or lose your front door keys.Although they are overpriced,on this occasion,they didn't charge me anything,because they terminated our aggreement,after they realised that they didn't have the ability to sell my home.
Ian · 9 November 2018
Agent replied · 23 August 2024
Ian. Thank you for your review. I have today fact-checked your case in order to verify your comments. The file confirms that of the seven viewings booked, a single person cancelled their appointment. The file also confirms that your property did indeed go under offer and that the sale transaction subsequently stalled. The file also confirms that Clarkes actively recommended to you that your property is re-marketed.I note that we have received, (and continue to receive) a series of quite unwarranted and unpleasant emails from you. Furthermore I note that you chose to decline every phone call that we made to you following each of those emails and that you have ignored all our requests to call us. In light of your totally unacceptable use of language and a total lack of your preparedness to engage in any meaningful dialogue with us I made the decision that Clarkes would not continue to act for you, and accordingly I released you from your contractual period and invited you to appoint another agent.Your keys are of course, still safely awaiting your collection. I recognise that a sale collapse is never going to be great for any of the people that are involved it and that you are unhappy about it. And yet I also cannot find an actual service problem that needs addressing.Paul ClarkeDirector - Clarkes Estates
★★★★★ 4/5
TrustpilotHonest and Professional
Paul was genuinely interested in me and the property and spent time understanding what I was doing and why at the initial meeting. Generally good at responding to emails and calls but I did feel after about 4 weeks they didn’t seem to be interested. I would definitely consider them in the future if I was living in the area.
Nick · 3 July 2019
★★★★★ 5/5
TrustpilotClarkes are fantastic
Clarkes have been fantastic and their viewing agents are very professional and extremely helpful. Thanks especially to Louis and Jay.
We would highly recommend using this agent.
Mike · 14 October 2024
Agent replied · 23 August 2024
Thank you Mike. I will see that Louis and Jay are recognised.
Kind Regards
Paul
★★★★★ 5/5
TrustpilotProfessional
Professional, Effecient and helpful. Thank you Christina and Chloe.
Sam · 27 October 2022
Agent replied · 23 August 2024
Hi Sam. Thank you for taking a few moments to say so! Kind Regards, Paul
★★★★★ 5/5
Trustpilotkind agent.
Met a very nice lady who showed me an adorable property. We were early and it was raining and because it was only small she squeezed us in early to give us some relief from the rain! What a wonderful experience I had with Clarkes, looking forward to using the service further.
Kiera · 14 April 2023
Agent replied · 23 August 2024
Thank you sharing this Kiera. Kind Regards, Paul
★★★★★ 5/5
TrustpilotSold our bungalow with Clarke's
We put our bungalow on with Clarke's in August to have a first buyer making an offer in October. Which unfortunately fell through .and to our amazement Marcus then sold it for us again 5 days later so the stress was over.They have given us an amazing service all the way through and i would highly recommend them especially marcus. thank you very much to all the staff at Clarke's .
Julie · 19 February 2020
Agent replied · 23 August 2024
Dear JulieWhat a fantastic review - thank you.I have always strived to ensure my team work to the very best of their abilities to deliver high levels of service and results, and Marcus and his team have absolutely done their best to achieve this for you on this occasion..Hopefully we can be of service to you again in the future..Many thanksPaul Clarke
★★★★★ 5/5
TrustpilotExcellent service and successful outcome
The team at Clarkes were professional and proactive during the sale of my father's flat and always kept me informed of developments and provided sound advice. This was especially appreciated because I was having to manage the sale remotely. It all went very smoothly.
Paul · 1 November 2023
Agent replied · 23 August 2024
Thank you for sharing your comments PaulKind RegardsPaul
★★★★★ 3/5
TrustpilotEstate agents are pretty much a…
Estate agents are pretty much a necessary evil- not sure Clarkes are worse or better than any others. However, Paul Clarke the manager was rude to me over email which I found quite unprofessional and would put me off using them.Facilitated viewings as needed. Were very clearly on sellers side throughout (so I guess probably better to sell through than buy through) and don’t honestly think they are that bothered about buyers experience.
Mrs · 1 August 2018
Agent replied · 23 August 2024
Thank you for your feedback Oonagh. You are of course quite right. Estate Agents are engaged by the seller, paid by the seller, and have a legal obligation and moral expectation that they will work for their clients best interest. The Estate Agency Act is very clear about who our who client is, which is the seller.I am sorry that you think one of my emails to you was rude. I do not know to which one you refer and which ever one it is, I can tell you with certainty that I have never intended to be rude to you. My emails and calls were very specifically aimed at creating action and movement that results in a successful exchange and completion, which in your case was achieved. Perhaps you will message me directly and let me know what it is that you found rude?Paul Clarke MNAEA ARLADirectorClarkes Estates
★★★★★ 5/5
TrustpilotAbsolutely amazing!
Absolutely amazing! I would not hesitate ro recommend the company for several reasons..... The staff (Christina and Chloe especially are lovely!) sooooo helpful.They know all the recent laws regarding rentals and they are happy to spend time explaining anything that's not clear. I have been using the company for 10 years. I wish I could give them 10 stars!Well done (again!) Clarkes. 👍
Sheila · 27 July 2021
Agent replied · 23 August 2024
Thank you very much for your comment Sheila.Paul
★★★★★ 5/5
TrustpilotChris at clarkes
Chris, Paula, and the team, at Clarke’s estates, have been 100% professional in the handling of my sale at 3Ellis close, Arundel.In what turned out to be a difficult and sometimes challenging saleThey all remained calm and focused. When it sent me grey.I would not hesitate to recommend Clarke’s, Thankyou to you allBest regards.Paul whela
Mr · 16 November 2018
★★★★★ 5/5
TrustpilotMegan and christina are very…
Megan and christina are very professional and very helpful throughout the process of our moveWe thank them for all their help, and look forward to settling into our new houseMany thanks
ANTONIA · 23 May 2024
Agent replied · 23 August 2024
Thank you for sharing AntoniaKind RegardsPaul
★★★★★ 5/5
TrustpilotStart to finish I had nothing but…
Start to finish I had nothing but excellent service from Christina and her team, would thoroughly recommend
Alison · 4 August 2020
Agent replied · 23 August 2024
Alison,Thank you for taking the time to post your comments and providing some positive feedback about a particular team member, I have noted it and will recognise it personally with Christina.Thank youPaul Clarke
★★★★★ 5/5
TrustpilotI have used Clarke's Estates for many…
I have used Clarke's Estates for many years now and they are absolutely excellent. They make sure you understand the process (I own two properties which I rent out) and all the rules and regulations regarding the rental property market. Their staff is amazing. Nothing is too much trouble and every query is answered with patience.I'm sure they are also excellent in property sales.
Sheila · 28 July 2020
Agent replied · 23 August 2024
Hi Sheila.Thank you for your comments. As always, you have a been pleasure to deal with too.RegardsPaul
★★★★★ 5/5
TrustpilotExceptional
Exceptional. I could only view late in the day and wanted to view twice and Christina did not have an issue with this. They understood the stress of renting and moving and helped where they could. Would not have an issue recommending her and them.
Daren · 14 April 2023
Agent replied · 23 August 2024
Hi Darren. Thank very much for sharing this. Christina was delighted to have the recognition! Kind RegardsPaul
★★★★★ 5/5
TrustpilotSuperb support
As a first time landlord, having the support, advice and expertise of Clarkes Lettings was invaluable. Everything ran very efficiently and the rental process was fast and smooth. The staff were all friendly, knowledgeable and prompt to reply to queries. I would recommend them without hesitation.
C · 5 September 2020
★★★★★ 5/5
TrustpilotGood professional service
I've just completed on the purchase of my flat through Clarkes Estates and found them to be most helpful throughout the process. The communications were good and there was no problem looking over the property a few times or allowing personnel access to perform gas/electrical checks prior to purchase. The whole process was very easy. All in all a good experience
Anthony · 8 December 2020
Agent replied · 23 August 2024
Hi Anthony. Thank you so much for your kind words. I have no doubt you will love living in your new home. Paul
★★★★★ 5/5
TrustpilotClarkes have just dealt with the sale…
Clarkes have just dealt with the sale of my property. I found the staff friendly and helpful and anytime I had a query it was dealt with quickly. What could have been a stressful time was made easier with their support. I’d recommend to use Clarkes to anyone.
Sophie · 3 December 2022
Agent replied · 23 August 2024
Thank you Sophie! Kind Regards, Paul
★★★★★ 5/5
TrustpilotGreat Estate Agent!
Dealt with Paul and Alex at Clarkes. Honest, reliable and helpful. Recommended.
Arya · 18 January 2021
Agent replied · 23 August 2024
Thank you for call out Arya.regardsPaul
★★★★★ 5/5
TrustpilotI sold a property with Clarkes Estates …
I sold a property with Clarkes Estates earlier this year. Paul and his team provided a service that far exceeded my expectations. Their professionalism was first rate and Paul's knowledge of all aspects of his industry was notable. I couldn't recommend them highly enough to anyone based on my experience.
Mike · 7 December 2017
★★★★★ 1/5
TrustpilotWill not be using again
Having been told we would be able to view a property and have our offer considered we were then called on route from London only to be told they had gone ahead with sealed bids the day before. A simple email or quick phone call out of courtesy would have saved time, money and disappointment. Really unprofessional.
Ashlee · 15 June 2021
Agent replied · 23 August 2024
Oh dear. I am sorry that you feel that way. It's a shame that you hung up before concluding the discussion - such action is always going to lead to irritation. You were advised by our team member within a few minutes of the decision being made and you are one of many people who will be similarly disappointed.You are quite right, there are no excuses or apologies to be made for succeeding in our role. You will appreciate then, that I cannot agree with either your star rating or your comments. If you had had enough courtesy to conclude the conversation privately, I doubt you would have felt the need to make such an inappropriate comment, publicly.
★★★★★ 5/5
TrustpilotClarkes Estates property manager Chloe…
Clarkes Estates property manager Chloe engaged with me on a kitchen refit of my tenanted property and arranged for quotes and made visits to ensure all was proceeding to plan. She was helpful and assisted in her management capacity, liaising with the tenants and myself as landlord throughout. I could not ask for more.
David · 15 December 2021
Agent replied · 23 August 2024
Thank you for the comments David. I will see that Chloe is recognised!Paul
★★★★★ 5/5
TrustpilotChris was absoluty great at assisting…
Chris was absoluty great at assisting with buying our house. There was a few discussions to be had RE moving date that could have been much more complicated if not sorted out efficiently. The communication was great and we always had a response that same day. Thank you.
Mr · 5 November 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
