Every review we hold for the Blackwater office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleProfessional, helpful, knowledgeable, speedy throughout the entire process from start to finish. I've just bought my first property, and having done it through Seymours Blackwater and seeing what they're like, I wouldn't have gone with any other estate agent - these guys got it right. At one point, they were even correcting my solicitor on some technical details, which just goes to show the breadth of knowledge that's readily available on the team. 10/10.
James · 26 March 2025
Agent replied · 25 August 2024
Really please we were able to assist you and get your property purchase across the line for you!
★★★★★ 5/5
GoogleI cannot speak highly enough of these guys. They sold our house within a week and, even when our purchase chain hit a rocky patch, they made sure that we were looked after with advice, recommendations and regular contact. A call out to Aiden who was amazing at liaising with solicitors and other agents to move things along. We are now about to complete and could not be happier with their service.
Thanks all.
Alex · 26 March 2025
Agent replied · 25 August 2024
Hi Alex, thanks for such a fabulous review and I am so pleased we managed to get this all over the line for you!
★★★★★ 5/5
TrustpilotExcellent Service From Seymours
Excellent service from Seymours in the letting of my rental property. Always helpful. Viewings were arranged with the minimum of fuss and I always got feedback quickly.The contract process was really smooth and straightforward with questions and issues resolved quickly.I have experience of other local lettings agents but in future I will only use Seymours.
E21 · 19 November 2023
Agent replied · 6 July 2023
Thanks Keith, It's fantastic to know that our team was always helpful and that the entire process, from viewings to the contract, was smooth and straightforward. We appreciate your loyalty and look forward to assisting you in the future. If you ever have more questions or need support, please feel free to get in touch.
★★★★★ 5/5
TrustpilotExceptional Service and Support from Start to Finish
The second time I have used Seymour's in Blackwater and both experiences have been great. This occasion in particular Seymour's have been exceptional in helping me manage a difficult buyer and solicitor and without their relentless support I don't think I would have got to a position of exchange and completion. A special mentioned to Aiden at Blackwater who has been incredible and by far the most engaging and supportive estate agent I have ever worked with. thanks to all the team! I would recommend anyone to use them if selling a property.
Andrew · 18 November 2020
Agent replied · 6 July 2023
Hello Andrew, Your feedback is great to hear and Aiden is delighted to have been able to help you.
★★★★★ 1/5
TrustpilotSeymours - Guildford Branch
My experience is with the Guildford Branch. Absolutely awful experience from start to finish. Emma Ross and Nicola Jenkins in particular. Neither knew what they were talking about. This estate agent is disorganised, unresponsive, and completely lacking in professionalism. Emails are ignored, calls aren’t returned, and when you do finally get a response, it’s either vague or clearly written just to fob you off.
Adam · 27 April 2026
★★★★★ 5/5
GoogleJames and the team at Seymour’s Blackwater helped us with the sale of our house. It was a very traumatic experience for us due to our buyer throwing spanners in the works, but James remained professional throughout and guided us through the process. We cannot recommend them enough.
Peter · 26 March 2024
Agent replied · 29 August 2023
Thank you so much for your great feedback. I am so glad we were able to get things across the line for you both.
★★★★★ 5/5
TrustpilotFirst time buyers experience
Ian at Seymour’s Knaphill made our first time buying experience an enjoyable and very non stressful one which is often unheard of! Everything ran very smoothly, he and the whole team are hard working, reliable and very knowledgeable. I felt reassured throughout and couldn’t recommend enough. Thank you to Ian and the team, we love our new home!
Eleanor · 30 July 2023
Agent replied · 27 August 2023
No - thank you Eleanor, its been a pleasure sharing your first journey into the world of property. We've been in business for over 30 years which means that we have bundles of knowledge to share making the whole process as enjoyable as possible. Hopefully, we can be on the journey with you again in the future when you become a first-time seller.#yourpropertypartnerforlife
★★★★★ 1/5
TrustpilotSeymours left us stranded when we had…
Seymours left us stranded when we had signed and paid for our rental property and everything set up, only to find out the owner had agreed to sell through ankther Seymours office post our agreement. An apology doesnt secure us a property. Very unprofessional to say the least. Our property was still be advertised after we had signed and paid. Not acceptable to say the least
Wendy · 8 April 2026
★★★★★ 5/5
GoogleSeymours were excellent to deal with for the whole purchasing experience. We had a professional first viewing with Keaton, followed by subsequent helpful viewings through the process. The phone was answered by a person every time and calls returned quickly and professionally. All members of staff are courteous and helpful and communication to all interested parties could not have been more clear. We hit a snag with our purchase process and Seymours were as helpful as they could possibly be in helping us resolve it and got us through to completion safely. I can highly recommend James. Aidan, Keaton and the rest of the team.
Sue · 6 June 2020
Agent replied · 6 June 2023
Thank you for the amazing review and recommendation! We're so glad you're happy with our service and we'll be sure to pass the praise on to the rest of the team. If you need anything in the future, please don't hesitate to get in touch.
★★★★★ 5/5
GoogleHarry was a great help throughout our journey to finding a great house. We experienced great customer service as the staff were extremely friendly.
Sinder · 26 March 2025
Agent replied · 23 October 2024
Thank you for your great feedback !
So pleased Harry and the team were able to assist you with your house purchase .
★★★★★ 2/5
TrustpilotPoor Service
Throughout a three year rental, all admin for problem resolution was with the tenant with lack of support from the agency. A shattered window remains unresolved after nearly 4 months with blame attributed to the external contractor they selected. After ending the tenancy the viewings process for new tenants involved daily emails from multiple team members requesting access within 24 hours
Anon · 31 July 2025
Agent replied · 26 September 2025
Thank you for the review, we are sorry to hear of the issues you experienced. We have reviewed all our properties to contact you directly, but have been unable to confirm which tenancy this relates to.
Please may I ask you to contact us directly at lettings@seymours-woking.co.uk to provide some additional information, so we can assist further.
★★★★★ 5/5
GoogleSeymours Blackwater were superb. They have actively assisted me with my sale, and were there to support and encourage when a previous sale fell through. Finally got over the line accepting an offer that was more than we had asked for! Great job "Team Seymours". Thank you.
Bruce · 26 March 2024
Agent replied · 31 May 2023
Thankyou Bruce, for such a glowing review. So pleased we were able to get you the result we all wanted !
★★★★★ 5/5
TrustpilotSeymour's have been great from start to…
Seymour's have been great from start to finish, the communication has been excellent and I feel that I have been supported throughout my selling and purchasing experience with them. What has been really helpful is having a client relationship manager (Krisy) who co-ordinates everything for you, speaks to all parties in the chain and takes the stress away. She has been a great source of information to me and I would 100% recommend and would not hesitate to use in the future
Christine · 3 December 2024
Agent replied · 24 August 2024
Hi Christine,Thank you so much for your lovely feedback! It’s fantastic to hear that you felt supported throughout your selling and purchasing journey with us.Krisy will be thrilled to know how much you appreciated her help in coordinating everything and reducing the stress of the process. Your recommendation means a lot, and we’d be delighted to work with you again in the future.
★★★★★ 5/5
TrustpilotSeymours West Byfleet
We have been very happy with the service we have received from Seymours and would have no hesitation recommending them as valuable estate agents in West Byfleet. We have really appreciated their dedication to selling our house in a difficult economic market. Thanks Vince, Jake, Kirsty and the rest of the team!
Carla · 5 December 2023
Agent replied · 30 March 2024
Thank you so much for your kind words Carla. We're thrilled to hear that you've been happy with the service provided by Seymours, especially in the challenging economic market. Your recommendation means a lot to us. We'll be sure to pass on your thanks to Vince, Jake, Kirsty, and the entire team. If you ever need assistance in the future, don't hesitate to reach out.
★★★★★ 5/5
GoogleHave just exchanged on our forever home thanks to the attentiveness and tenacity of the fabulous staff at Seymours.
Clare in particular has gone above and beyond during the sale and purchase of our new home. Answering all my queries in a timely and professional manner, a credit to the team and the industry. Would highly recommend Clare and the rest of the team to friends and family alike.
Stacy · 31 May 2022
Agent replied · 31 May 2023
Thanks for such a glowing review !
I am so pleased we could help you with your move .
★★★★★ 1/5
TrustpilotSEYMOURS BIGGEST BUT NOT BEST
Poor service and unparalleled arrogance from the biggest but certainly NOT the best agency. My experience with Seymours has been frustratingly and shockingly dreadful. As managing agents, they are so slow to action property complaints and then behave as though they are doing you a favour. The letting agents have no regard for your time and cancel AFTER the last minute, if they bother at all, or just don’t care enough to show up on time to show a property and then they don’t even have the decorum to offer an apology because of course, you aren’t worthy of their time. Seymour’s are, without a doubt, bullies in the industry who trample over smaller agencies and scrabble to get a few hundred pounds in fees that they did not earn or deserve. Appalling and I hope that I never have the misfortune to deal with Seymours again in any capacity.MY RESPONSE TO SEYMOURS REPLY: WOKING WAS OUR MANAGING AGENT AND WERE COMPLETELY USELESS AND WHEN WE MOVED WE DEALT WITH A NUMBER OF AGENTS FOR VARIOUS PROPERTIES THAT WE WANTED TO VIEW AND THE ATTITUDE OF YOUR AGENTS IS LESS THAN SUB PAR.
T.E.R · 25 November 2024
Agent replied · 24 December 2024
Dear T.E.R,Thank you for sharing your feedback with us. We’re sorry to hear about your experience and would like to address your concerns. As we have 20 offices, could you please confirm which office you dealt with so we can investigate this further?We take all feedback seriously and would like the opportunity to assist you.25/11/24 - Thank you for your reply. As mentioned, we take your feedback extremely seriously. Could you please contact Lisa Athron at Woking Lettings on 01483 741300.
★★★★★ 1/5
TrustpilotAvoid for your own safety
Like many of the other rental customers who have left reviews I urge you never to rent through this company. We repeatedly reported maintenance issues that they took no action on, including black mold. This had a major effect on our health. Their own workmen recommended works that would have resolved that problem, and were ignored. When we moved out, they tried to charge us for issues that were noted on our move IN inventory, issues that we had reported and they had not fixed, and imaginary things like furnishings in an unfurnished flat. I have rented two flats from them in the past and at both, when it came to viewings for new prospective tennants, they let themselves in without permission- at the first property they let themselves in while I was in the shower after turning up 45min late (thus we assumed the visit was cancelled), at the second despite reminding them of this incident and stating that I was super anxious about it happening again, they did it again. We ended up barricading our front door to feel safe enough to wash or sleep. They are dishonest and disrespectful, they fail entirely to communicate with each other, and they try to take money they are not entitled to. Avoid like the plague, especially landlords who may end up liable to their tenants for the harm Seymours cause with their negligence, as they are openly planning to rent the mold-infested flat we have just left out again untreated and not-redecorated. It can only be a matter of time before someone dies from their negligence, don't let it be you.
Shelock · 22 November 2024
Agent replied · 24 December 2024
Thank you for taking the time to share your concerns. We are very sorry to hear about your experience and take these matters seriously. To help us investigate further, could you please confirm which of our offices you rented through?We’d like to understand what happened and address this properly. Your feedback is important to us, and we are keen to resolve this issue.27/11/24 Update reply.Thank you for taking the time to share your concerns. We are truly sorry to hear about your experience and want to reiterate that we take all feedback and reported issues very seriously.Since our initial response, we have undertaken an internal investigation using the information provided in your review. Unfortunately, we have been unable to locate any records relating to your tenancy or the issues described, and none of our team members recall the events mentioned. Without further details, we are unable to corroborate the claims made in your review, leaving us to believe it may not represent an accurate reflection of our business or practices.We are keen to resolve this matter appropriately and encourage you to get in touch with us directly to provide the necessary information to assist our investigation. However, if we do not hear back from you, we will have no choice but to escalate this and report the review to the platform administrator, as we are committed to ensuring all feedback is genuine and fair.Your cooperation would be greatly appreciated, and we hope to hear from you soon so we can work towards a resolution.
★★★★★ 5/5
TrustpilotAmy has been fantastic throughout the…
Amy has been fantastic throughout the whole process, very through explanation on the options I had right from the start and how long each would take to get to completion. Amy has always been very responsive, Dan was also within easy reach to help out. Thank you very much guys.
Gabriel · 3 January 2024
Agent replied · 30 March 2024
Thank you so much for your kind words Gabriel. We're thrilled to hear that you had a fantastic experience with us. Providing a thorough explanation of your options and keeping you informed about the process timeline is a priority for us.We're delighted that Amy and Dan were responsive and readily available to assist you. If you ever have more questions or need assistance in the future, don't hesitate to reach out.Thanks again for choosing us, and we appreciate your positive feedback!
★★★★★ 5/5
TrustpilotA massive thank you to Caroline and the…
A massive thank you to Caroline and the Seymours team, you have made the process of buying our first home just that much better! We highly recommend Seymours to anyone looking to buy or selling their house - excellent communication, super responsive and always willing to answer even the smallest questions.
Savannah · 8 December 2023
Agent replied · 30 March 2024
Wow, what an amazing shoutout! A massive thank you for choosing Seymours for your first home adventure! It means the world to us that you had a better experience, and we're thrilled to hear you appreciated our communication and responsiveness. No question is too small for us, we're always here to help!If you ever need anything down the road or have more questions (big or small), don't hesitate to reach out. Wishing you all the happiness in your new home!
★★★★★ 5/5
GoogleAmazing experience!! If it was not for Clare we would not have seen our house. She knew it was ideal for us and booked us in on that day. We are moved in and so happy!!! Very prompt with email replies and call backs and Clare and her team definitely made buying our first home and enjoyable experience. They also have lots of advise, which was handy for us as we did not know what we were doing!!!
Marc · 6 June 2020
Agent replied · 6 June 2023
Hi Marc, congratulations on buying your first home. We're so pleased to hear you had such a positive experience with Clare and the team. We'll be sure to pass on the praise.
★★★★★ 5/5
TrustpilotExcellent estate agent 👌
We have just recently completed on a house purchase with Seymour’s (Woking branch), and yet again the sales side of the business has delivered with top marks. It is clear to see that they are very much a customer focused estate agent. Zo (the partner) and his wider team ensured that they kept us up to date throughout the entire process with excellent communication. I would definitely recommend seymours sales if you are looking to either buy or sell a property as they have been nothing great with myself and my wider family
Adeel · 9 November 2024
Agent replied · 24 December 2024
Thank you for taking the time to leave such a positive review. We’re pleased to hear that your experience with he team was a positive one, and that we were able to keep you updated throughout the process. Your recommendation means a lot to us, and we’re glad to have been able to assist you with your house purchase.
★★★★★ 5/5
TrustpilotSpecial thanks to Jonny and Ryan with…
Special thanks to Jonny and Ryan with the sale of our house. They were great to work with and continuously updated us after every viewing and throughout the sale. I would highly recommend
Heidi · 24 October 2024
Agent replied · 24 December 2024
Thank you for your kind words, Heidi. We’re delighted that the sale of your house went smoothly and that Jonny and Ryan provided consistent updates throughout. Your recommendation means a lot to us.
★★★★★ 5/5
TrustpilotFantastic experience!
Working with Tom has been a fantastic experience. We kept in touch all the way and his advice and direction was valuable. Tom fully understood our needs and the proposals presented were matching with our requirements. The entire team at Seymours is fantastic. And thanks to Ben and Brett. We'll do business again, I'm sure.
Mr · 8 August 2023
Agent replied · 27 August 2023
There's one thing a lot of other agents could learn - less talking and more listening, Love to have you back with us again on your next property journey. #yourpropertypartnerforlife
★★★★★ 5/5
GoogleI chose James and Seymours for a number of reasons... experience, transparency and they care about the relationships surrounding buying/selling a house. All vitally important to a smooth sale/purchase. I am really glad I did as my sale has had the usual small hiccups but all kept under control by James and the team giving me little of the stress. This is how an Estate Agents should be run. If you are unsure about buying or selling speak to them.
Jane · 7 June 2019
Agent replied · 6 June 2023
Hi Jane, thank you for such a brilliant review. We'll be sure to pass the praise onto James and the team. Don't hesitate to contact us if you require our services again in the future.
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