Seymours Blackwater reviews

★★★★★ 1/5

Trustpilot

Unprofessional and GDPR breaching

*updated March 26* Despite asking repeatedly for them to delete my details from their database and never contact me again, and despite the message below, I received ANOTHER sales call. Do not trust them with your details as they clearly don't understand their GDPR obligations or care about individuals.

Jen · 3 March 2026

★★★★★ 5/5

Google

I have nothing but great things to say about Seymours Blackwater. They have been friendly & professional from the first interaction. Claire in particular has managed the sale of our house & has been so patient, friendly and helpful. From arranging open days to suit our schedules, to dealing with vendors she has made the process as smooth as possible. If you are busy & need to be able to Buy/Sell your house with limited added stress I can’t recommend Claire & the Blackwater team enough.

Jess · 6 June 2022

★★★★★ 5/5

Trustpilot

We recently purchased our first home…

We recently purchased our first home via Seymours in Guildford and could not be happier with the experience. From the initial contact to completion, they demonstrated professionalism and expertise. In particular a special thank you to Clive and Jasper who supported us throughout the process. Overall, we would highly recommend Seymours. Thank you!

Gemma · 17 June 2024

★★★★★ 5/5

Google

Great service. Kept up to date with the process. Very friendly and helpful. Special thanks to Ben for updating me on a property that I was interested in and helping me to secure it.

Tracy · 26 March 2025

★★★★★ 5/5

Google

James visited us for a valuation of my sisters house and continued to offer good advice. Aiden and Harry kept us up to date at every stage of the sale. Would highly recommend them.

Charlie · 26 March 2025

★★★★★ 5/5

Trustpilot

Recent Purchase of Property …

I recently used Seymours Guildford branch to purchase a property. I was looked after by Simon Kelso, Director, right from the viewing until completion when he handed over the keys personally along with a nice bottle of bubbly! I found Simon and his team to be very professional and empathetic at quite a stressful time. Thank you Simon and your Team. Elizabeth Collins

Elizabeth · 12 November 2023

★★★★★ 1/5

Trustpilot

Rude, poor attitude and will not recommend

I purchased a house via Seymours estate agents, Camberley a few months ago, I was also selling a property with SJSMITH,Ashford. I was Initially dealing with the sale with Adam, I was also dealing with Harley who stated items were included in the sale of the day of my viewing hence my offer then went on to say they were not included once the sale was agreed. I then went onto dealing with Jordan who is the most rude and bad mannered sales agent I have ever met. There was an issue with my buyer and there solicitors and I kept constantly getting calls and emails from Jordan threatening that the sellers would be withdrawing the sale unless I got things moving quickly which were out of my control. Jordan was rude on the phone, had no idea about anything inside the property when I took my family for the second viewing. I informed Seymours that I would be on holiday and to liaise with my solicitor but the emails did not stop from Jordan about threatening the loss of my sale. I completely understand that once a sale is agreed the sellers which for things to happen as quickly as possible but unfortunately buyers sometimes take there time with us no fault of the middle person. On the day I went to collect my keys neither agent in Seymours spoke to me, they just handed me the key and carried on talking amongst themselves. A complaint has gone into there head office also.

Kiran · 20 April 2022

★★★★★ 5/5

Trustpilot

Positive & Professional

I had a thoroughly positive experience with Seymours. From the initial meeting with James, I felt confident I was dealing with a professional & prepared company. I would particularly recommend Kirsty who I dealt with once the sale was agreed. It was a great help personally to have Kristy’s calm & reassuring help & advice.

LK · 25 April 2024

★★★★★ 5/5

Trustpilot

Simple, Successful and Professional

We purchased our 1st property through Seymour’s Estate Agents Knaphill in 2013, the levels of service provided by Jeff and wider team to re sell in 2023 was amazing alongside the onward purchase of a property they were also listing. We didn’t need to look elsewhere when selling and buying because of our original positive experience in 2013.Thank you Jeff, Mark, Ian, Toby and Anthony

Damian · 12 September 2023

★★★★★ 1/5

Trustpilot

2 weeks and counting too get the…

2 weeks and counting too get the deposit back staff went on holiday so wasn't chased up lack of communication and lack of management avoid if possible if they struggle to chase up the deductions on a deposit after two weeks can you imagine buying a property and then relying on them emailing solicitors ?

Stephen · 24 August 2026

★★★★★ 5/5

Trustpilot

Friendly and helpful people

Recently moved in to a property marketed by Seymours. It was very friendly and professional experience with them. Sahil with whom I arranged appointment, Helen who facilitated viewing and all other staff I interacted with Staines was very friendly, energetic and with a will to help. I would recommend them for sure. One small improvement they can make is with respect to the reference and move in platform - Blinc they are using. Though addressing most of the aspects of move-in and convenient, It would be really great to talk to someone in case of any clarification with respect to references etc. Platform for providing reference documents have lot of gaps with possibility of getting pre-matured decisions before giving all the documents.

Binil · 17 March 2022

★★★★★ 5/5

Trustpilot

Amazing experience

Amazing experience We have dealt with Jonny 95 percent of the time , although contact with all of Seymours staff has been great. Jonny especially has been patient on viewings with us and kept us in the loop at all times. We cannot fault them. Every contact has been positive and helpful.

Vanessa · 6 June 2024

★★★★★ 5/5

Trustpilot

What a great team

What a great team. From our initial meeting with Nick and John to discuss pricing and marketing through to day to day discussions pre sale with Sam right the way through to exchange and completion with Jenny, I found the whole team amazing. They made the whole transaction easy, and took a lot of the stress out the process. We will always be grateful to all at Seymours, but especially Jenny. Keep up the good work!

Peter · 2 September 2022

★★★★★ 5/5

Trustpilot

We used the Woking office to sell my…

We used the Woking office to sell my mother’s house. Brett was really helpful and honest. He gave us lots of advice and we had several offers on the house within a week of going onto the market. Very pleased, thank you

Sue · 15 November 2024

★★★★★ 5/5

Trustpilot

Everything was great

Everything was great. From pre-marketing the property for sale, to progressing through the sale and for post-sale. Genuinely hard to see how Seymours service could have been better. Would highly recommend Seymours to others looking to buy/sell properties in the Burpham area.

Gary · 15 November 2024

★★★★★ 1/5

Trustpilot

Poor and unprofessional customer…

Poor and unprofessional customer servicesI made an appointment with Seymours Woking office today. I went to the designated property by driving. When I arrived, I called the agent, who was at the head office. I asked about the parking location since there was only private parking and no parking for the public. I was told that the agent on-site would call me to show me the way. But I did not receive any calls. I was luckily to see a gentleman standing outside a premises. I then parked my car opposite to the premises and he waved at me and welcomed me to go inside the house for a viewing. After the house viewing, I was unluckily that I was fined for the illegal parking. For a professional agent with due diligent services, I do not expect the agent is responsible for my parking penalty. But is it making any sense that the agent should tell me to park my car in the driveway of house that I was going to have a visit. This company does not train the staff to have customer oriented services. When the agent in the head office called me back, he just told me Seymours would be only responsible for the house viewing. What an attitude! I would say that the both agents are not responsible persons and do not have tailored-made services for their customers. They just want to get the jobs done. If the agent could just remind me that I should park on the driveway in front of the garage, this action would be more hearted comfortable to customers.No more second chance for this poor company.

Tony · 8 February 2022

★★★★★ 5/5

Google

I am thankful to Seymours and their team specially Harry. From the beginning to the end of the journey, they are really nice, helpful and made the buying journey so smoothly. Seymours team gave all my queries in professional manner and i am happy from their service. They are available all the time for help and well received the phone calls whenever needed. I highly recommend Seymours for buying or any services regarding properties, always reach out to Seymour’s. Thank you so much from my bottom of heart ❤️. Padmindra Gurung

Padmindra · 26 March 2025

★★★★★ 5/5

Google

Seymour’s is the best👍 excellent service from start to completion .. we are very Thankful to Ben,Aiden and their team.. if things were slow then we used to ring ben and he would do whatever he could do for us😊Seymour’s were very flexible with allowing us to view the house, and very quick to put forward an offer on our behalf.. you helped us an acquire an amazing property when we didn’t think it would work out and make sure everything stayed on track with a very tight timeline.. we put our trust in the entire team and they didn’t disappoint..

Suwani · 26 March 2025

★★★★★ 4/5

Google

We found Seymours friendly & efficent. We put our house on the market & in just over 3 weeks we had an offer we could accept. During the period upto exchange & completion they kept us well informed. The only caveat & why we have given 4 instead of 5 was as much my fault as theirs. We had lived in the house for 46 years & had not had an electrical survey carried out so when the house survey was carried out there was a small delay until an electrical survey was done. I do feel that if this had been brought to our attention when we first put the house on the market we would have had a survay carried out & saved us about two weeks of uncertainty in the period up to the exchange. Other than this one point they were first class.

Michael · 26 March 2025

★★★★★ 5/5

Trustpilot

Found Seymours very helpful

Found Seymours very helpful especially Chris and Clive.Were prompt for viewings, friendly and were happy to help with any queries I had, responding to my emails promptly and keeping me informed all the way.Were most helpful when I wanted the flat cleaned before moving in. Liaising between myself as a buyer and the seller, great communication all round.

Janet · 25 January 2024

★★★★★ 5/5

Trustpilot

"Stressfull" or "Stressless"

Natalie engaged with me in October this 2021 regarding my property purchase. From the outset her professional manner, and commitment to supporting me was obvious from the start. I qualify this statement further because when Natalie said she would do something she did, and her communication was nothing short of excellent. Natalie also helped me with some issues prior to exchange of contracts & ensured I was happy, and indeed the other interested parties, never an easy ask these days. I have nothing more than positive feedback, and Seymours are very fortunate to retain Natalie as she is a great asset to the business. Thank you Natalie for making a very stressful event as “stress-less” as possible. I can’t recommend you enough, great experience supported by your determined professionalism.RegardsSteve Weild

Steven · 7 December 2021

★★★★★ 4/5

Trustpilot

Happy with the service

Seymours Burpham were helpful and supportive and the sale of the property went through smoothly. We would happily use them again. I have knocked one star off as there was an issue with the website initially displaying the wrong video (I.e. of another property) and this seemed to take a very long time to resolve.

Linda · 29 February 2024

★★★★★ 5/5

Trustpilot

My wife & I have been looking for a…

My wife & I have been looking for a home in Woking for the last 1 yearly or so, and the Seymour’s team especially Tia Andrew’s have been a huge help throughout the process.

Anil · 11 January 2026

★★★★★ 1/5

Trustpilot

The Wolfs of Woking street

I'm talking about the Woking branch. Very bad experience. These guys are only interested in money and they were only trying to confuse our landlord to get extra "illegal fees" from us. I don't want to bore you with the details, but here are some tips if you have to deal with them:- All in written, don't trust them ever.- After a year of contract, get them to reduce the notice period to 1 or 2 months (most). They'll come all the time with "we have to check with the landlord" but at the end is all BS. This will save you a lot of trouble, as they are not going to look for replacements when they can charge you whatever they want if you leave the house earlier. They will rather leave the house empty and you will lose a lot of money.- Whatever price they tell you at the beginning, I'm sure you can reduce it by at least £100. Keep negotiating as all the prices are inflated!- They will ask you to pay more after a year of contract. Refuse it. They will "ask the landlord" and renegotiate. - If you are leaving the house and things didn't go well with them, they will try to access the house even without telling you with 24h in advance. This is illegal. Install a camera if you want proof of this.- Ask for your landlord contact details.It's a shame that we, as tenants, have to deal with these kind of companies that are completely soulless. Sometimes is unavoidable to deal with them, so I hope this helps the next tenant to do so.Not sure how these people sleep at night, knowing they are not precisely making this a better world. Money is not everything people!EDIT 09/10/2021: After reading the first reply, I contacted them with my real name (it was set as Tyson on TP). They replied and asked for more detailed feedback, which I provided. After that, I got no further answer. This review is legit, it is just not interesting for them that this info is public, but that's the point of TrustPilot! I've added a review on google with some screenshots, if anyone is interested in following the rest of the story and the truth! :)

Tirso · 9 October 2021