Seymours Blackwater reviews

★★★★★ 5/5

Trustpilot

Amazing experience

Amazing experience We have dealt with Jonny 95 percent of the time , although contact with all of Seymours staff has been great. Jonny especially has been patient on viewings with us and kept us in the loop at all times. We cannot fault them. Every contact has been positive and helpful.

Vanessa · 6 June 2024

★★★★★ 5/5

Trustpilot

What a great team

What a great team. From our initial meeting with Nick and John to discuss pricing and marketing through to day to day discussions pre sale with Sam right the way through to exchange and completion with Jenny, I found the whole team amazing. They made the whole transaction easy, and took a lot of the stress out the process. We will always be grateful to all at Seymours, but especially Jenny. Keep up the good work!

Peter · 2 September 2022

★★★★★ 5/5

Trustpilot

We used the Woking office to sell my…

We used the Woking office to sell my mother’s house. Brett was really helpful and honest. He gave us lots of advice and we had several offers on the house within a week of going onto the market. Very pleased, thank you

Sue · 15 November 2024

★★★★★ 5/5

Trustpilot

Everything was great

Everything was great. From pre-marketing the property for sale, to progressing through the sale and for post-sale. Genuinely hard to see how Seymours service could have been better. Would highly recommend Seymours to others looking to buy/sell properties in the Burpham area.

Gary · 15 November 2024

★★★★★ 1/5

Trustpilot

Poor and unprofessional customer…

Poor and unprofessional customer servicesI made an appointment with Seymours Woking office today. I went to the designated property by driving. When I arrived, I called the agent, who was at the head office. I asked about the parking location since there was only private parking and no parking for the public. I was told that the agent on-site would call me to show me the way. But I did not receive any calls. I was luckily to see a gentleman standing outside a premises. I then parked my car opposite to the premises and he waved at me and welcomed me to go inside the house for a viewing. After the house viewing, I was unluckily that I was fined for the illegal parking. For a professional agent with due diligent services, I do not expect the agent is responsible for my parking penalty. But is it making any sense that the agent should tell me to park my car in the driveway of house that I was going to have a visit. This company does not train the staff to have customer oriented services. When the agent in the head office called me back, he just told me Seymours would be only responsible for the house viewing. What an attitude! I would say that the both agents are not responsible persons and do not have tailored-made services for their customers. They just want to get the jobs done. If the agent could just remind me that I should park on the driveway in front of the garage, this action would be more hearted comfortable to customers.No more second chance for this poor company.

Tony · 8 February 2022

★★★★★ 5/5

Google

I am thankful to Seymours and their team specially Harry. From the beginning to the end of the journey, they are really nice, helpful and made the buying journey so smoothly. Seymours team gave all my queries in professional manner and i am happy from their service. They are available all the time for help and well received the phone calls whenever needed. I highly recommend Seymours for buying or any services regarding properties, always reach out to Seymour’s. Thank you so much from my bottom of heart ❤️. Padmindra Gurung

Padmindra · 26 March 2025

★★★★★ 5/5

Google

Seymour’s is the best👍 excellent service from start to completion .. we are very Thankful to Ben,Aiden and their team.. if things were slow then we used to ring ben and he would do whatever he could do for us😊Seymour’s were very flexible with allowing us to view the house, and very quick to put forward an offer on our behalf.. you helped us an acquire an amazing property when we didn’t think it would work out and make sure everything stayed on track with a very tight timeline.. we put our trust in the entire team and they didn’t disappoint..

Suwani · 26 March 2025

★★★★★ 4/5

Google

We found Seymours friendly & efficent. We put our house on the market & in just over 3 weeks we had an offer we could accept. During the period upto exchange & completion they kept us well informed. The only caveat & why we have given 4 instead of 5 was as much my fault as theirs. We had lived in the house for 46 years & had not had an electrical survey carried out so when the house survey was carried out there was a small delay until an electrical survey was done. I do feel that if this had been brought to our attention when we first put the house on the market we would have had a survay carried out & saved us about two weeks of uncertainty in the period up to the exchange. Other than this one point they were first class.

Michael · 26 March 2025

★★★★★ 5/5

Trustpilot

Found Seymours very helpful

Found Seymours very helpful especially Chris and Clive.Were prompt for viewings, friendly and were happy to help with any queries I had, responding to my emails promptly and keeping me informed all the way.Were most helpful when I wanted the flat cleaned before moving in. Liaising between myself as a buyer and the seller, great communication all round.

Janet · 25 January 2024

★★★★★ 5/5

Trustpilot

"Stressfull" or "Stressless"

Natalie engaged with me in October this 2021 regarding my property purchase. From the outset her professional manner, and commitment to supporting me was obvious from the start. I qualify this statement further because when Natalie said she would do something she did, and her communication was nothing short of excellent. Natalie also helped me with some issues prior to exchange of contracts & ensured I was happy, and indeed the other interested parties, never an easy ask these days. I have nothing more than positive feedback, and Seymours are very fortunate to retain Natalie as she is a great asset to the business. Thank you Natalie for making a very stressful event as “stress-less” as possible. I can’t recommend you enough, great experience supported by your determined professionalism.RegardsSteve Weild

Steven · 7 December 2021

★★★★★ 4/5

Trustpilot

Happy with the service

Seymours Burpham were helpful and supportive and the sale of the property went through smoothly. We would happily use them again. I have knocked one star off as there was an issue with the website initially displaying the wrong video (I.e. of another property) and this seemed to take a very long time to resolve.

Linda · 29 February 2024

★★★★★ 1/5

Trustpilot

The Wolfs of Woking street

I'm talking about the Woking branch. Very bad experience. These guys are only interested in money and they were only trying to confuse our landlord to get extra "illegal fees" from us. I don't want to bore you with the details, but here are some tips if you have to deal with them:- All in written, don't trust them ever.- After a year of contract, get them to reduce the notice period to 1 or 2 months (most). They'll come all the time with "we have to check with the landlord" but at the end is all BS. This will save you a lot of trouble, as they are not going to look for replacements when they can charge you whatever they want if you leave the house earlier. They will rather leave the house empty and you will lose a lot of money.- Whatever price they tell you at the beginning, I'm sure you can reduce it by at least £100. Keep negotiating as all the prices are inflated!- They will ask you to pay more after a year of contract. Refuse it. They will "ask the landlord" and renegotiate. - If you are leaving the house and things didn't go well with them, they will try to access the house even without telling you with 24h in advance. This is illegal. Install a camera if you want proof of this.- Ask for your landlord contact details.It's a shame that we, as tenants, have to deal with these kind of companies that are completely soulless. Sometimes is unavoidable to deal with them, so I hope this helps the next tenant to do so.Not sure how these people sleep at night, knowing they are not precisely making this a better world. Money is not everything people!EDIT 09/10/2021: After reading the first reply, I contacted them with my real name (it was set as Tyson on TP). They replied and asked for more detailed feedback, which I provided. After that, I got no further answer. This review is legit, it is just not interesting for them that this info is public, but that's the point of TrustPilot! I've added a review on google with some screenshots, if anyone is interested in following the rest of the story and the truth! :)

Tirso · 9 October 2021

★★★★★ 5/5

Trustpilot

Seymours in Horsell (particularly Tom…

Seymours in Horsell (particularly Tom Biffen, Charlie Hanlon and Serena Provenzano) are a pleasure to work with. They make an efficient team which gives pragmatic and commercial advice and achieves agreed objectives in a cost-effective and timely manner. They are also very patient when it comes to shepherding clients through challenging decision-making!

JT · 5 April 2024

★★★★★ 5/5

Google

Clare Coughlan at Seymours Estate Agent’s in Blackwater has been amazing the whole time my wife and myself have been looking for a property. She always thinks of us and gives us the heads up before properties went onto Rightmove/Zoopla.On the viewings she would answer all our questions we had and always presented herself in such a positive and friendly way. I have told all of my friends to give her a call if they are looking in the Blackwater area and once we find our forever home she will definitely be invited to our house warming party 🥳 Rick Debbie & EviePositiveResponsiveness, Quality, Professionalism, Value

Rick · 26 August 2021

★★★★★ 5/5

Google

Clare and the team at Seymours Blackwater have always gone the extra mile. This is a very personable and locally minded agents that clearly fosters a deep love for and long standing friendly knowledge of local neighbourhoods that has really helped us as a development company & for the buyers to find their ideal home. We can't thank the team enough. Clare has always responded quickly to our enquiries and helped us out with all the requests, keeping utmost patience & professionalism. Super helpful, very professional informative and knowledgeable.PositiveResponsiveness, Quality, Professionalism, Value

Tania · 26 August 2021

★★★★★ 5/5

Google

Top class service from the most professional, honest, patient and downright friendly agents! Having worked with/for various local Estate Agents in my professional life, I can honestly say that Clare and the team delivered the best experience - by far - of any Agents I have encountered. Clare perfectly balanced the needs of her client's emotional sale with our needs as first time/investment buyers, which is not always easy to achieve. No single frantic question or bizarre request was ever a problem and Clare always found a way to put us at ease. We are so grateful for the way you handled the entire process and look forward to instructing you in the future! 10/10 will recommend to everyone I know.PositiveResponsiveness, Quality, Professionalism

Tom · 26 August 2021

★★★★★ 5/5

Google

We were using a different estate agent to sell our 2 bed maisonette but after 6 months with them we decided to try Seymours. Clare was our main contact and worked hard to find us a new place at the same time. Seymours got so many people round to view, they did really well. We eventually sold our property for a fair price based on the market. It didn't't happen straight away but Clare and Aiden also found us a new property as well. The whole team are friendly and make you feel like you matter. They know you and care. Very pleased with everyone and would recommend them. Thank you to everyone at Seymours Blackwater!PositiveProfessionalism

Daniel · 26 August 2021

★★★★★ 1/5

Trustpilot

Appalling management of property let through Seymours Godalming.

In my two year tenancy, the property management was so appalling I stopped reporting anything but major issues. I had to chase endlessly and never had any courtesy communication to inform me of what was happening.Now, having moved out three weeks ago, I still do not have my deposit and am told the landlord will be looking at making deductions after receiving a completely misleading checkout report which makes none of the below into account.- I reported the broken bedroom window in OCTOBER 2019. It was only repaired a year later in SEPTEMBER 2020. That meant a year, including winter with a bedroom window that did not close (the only window in the room). Despite being newly fitted, the new window does not close unless forced as reported to their property department, and it was not made good until a couple of months ago. (Broken window noted as my responsibility on check out report)- There was a reasonably serious leak through the hall skylight which destroyed the 'missing' door mat, and marked the hallway floor (noted as my responsibility) as reported to the women who checked the flat whilst I was still living there. The walls and ceiling in the hall, bathroom and bedroom had to be re-painted as a result but instead of doing a full job, they were instructed to just paint over the flaking paint which meant that only a few months later, the paint started flaking again. (noted as my responsibility) It is also the same decorators who marked the wall next to the bedroom window when they moved my cupboard back into place whilst the paint was still wet - as reported to them. (noted as my responsibility)I reported an issue with the lighting in DECEMBER 2020. It required rewiring all the lights in the bathroom and living areas which was only carried out at the end of MAY 2021, meaning I again had to spend all of winter, whilst working from home during a pandemic lockdown with ONE working lightbulb in the living area. Due to the SIX MONTH delay in carrying out the works, when the electrician finally did come he did not bring enough bulbs - hence one bulb not replaced in the bathroom. (Noted as my responsibility)When the same electrician came beforehand to carry out his electrical check, he tripped the wiring, making me lose internet connection and miss an afternoon of important calls, after which I had to plug my router directly into the socket, having a line across the hall for months. I left the router for the new tenant. The checkout report claimed this was left in poor condition and my responsibility.When I had to have the washing machine replaced that too took TWO MONTHS.The 'very loose' bathroom towel ring was already loose, and the 'removed' bedroom doorstop was never attached as can be seen in the initial inventory report. (noted as my responsibility) (Noted as my responsibility)I could go on. And I have the e-mails and the tradesmen to back me up.The only thing I will concede is that my bike bumped the wall leaving a mark as I was moving out and given Seymours had arranged professional cleaners I thought it would be dealt with. Given the appalling delays in fixing anything at the property, the total lack of communication, and my extremely tolerant stance where I did not demand rent reductions, I most certainly do not expect to have to pay for any minor issues with the flat which are a result of wear and tear. I was told the check out had to be impartial, ie only commenting on how it was at checkin vs checkout but how is a completely false representation of the facts, ignoring the events of the intervening years impartial?

Ms · 31 July 2021

★★★★★ 5/5

Trustpilot

Good service

Good service again from the Woking branch to progress a house sale, with special thanks to Clarissa. Recommended.

Davey · 29 July 2025

★★★★★ 5/5

Trustpilot

I recently rented my first flat with Seymours

I recently rented my first flat through Seymours, and Olivia and Georgia were exceptionally helpful throughout the entire process. They guided me through every step, providing clear explanations and promptly answering all my questions. Their professionalism and support made the experience smooth and stress-free. Highly recommend their services!

Diren · 5 June 2024

★★★★★ 5/5

Trustpilot

Seymours Estate Agents, Burpham - fab service

From the start when Seymours Burpham came to value our property, to the viewings and then finally the sale/purchase and completion, Seymours were friendly, helpful and professional. They did everything well with good response times and we are thrilled with our new house. A big thank you to the team including Richard, Jo, Ellyshia, Alex and by no means least, Clive! Clive was an absolute trooper getting us to the finish post before the stamp duty holiday ended and he was probably sick of my calls and emails by completion but was always helpful and polite!

Anna · 4 July 2021

★★★★★ 5/5

Google

Seymours Estate Agents have been absolutely brilliant. The staff are so friendly, helpful and extremely knowledgeable. Clare is great to deal - always friendly and you feel she really knows the market and how to get the best from a property. I would not sell my house with anyone else as they go out of their way to help and seem to be the most proactive and genuine group of estate agents I have ever dealt with!PositiveResponsiveness, Quality, Professionalism

Tonia · 26 August 2021

★★★★★ 5/5

Trustpilot

Highly professional and good knowledge of the local market

I was very pleased with the service that I received from Tracey and her team. The approach from Seymours has been highly professional and they have consistently provided honest and sensible advice, informed by their knowledge and understanding of the local market. Tracey secured a decent number of viewings and found me a buyer during a difficult period for house sales.

P · 17 August 2023

★★★★★ 5/5

Trustpilot

Seymours, Burpham excellent service

I cannot recommend SEYMOURS, BURPHAM enough. We sold and bought our last houses from Seymours and have just used their services again for another sale. From the start, every member of the team have all been hard working, friendly, professional, knowledgeable people... Every one of them... Which is rare to find in any business. I have mostly dealt with Adam Partridge, who has communicated perfectly and professionally and explained/guided us through the whole process. I like communication with the agencies I deal with and the phone is always answered quickly and in a friendly manner, with any messages passed on and I'm always called back. I've been kept up to date every step of the way. Excellent customer service! I wouldn't hesitate to highly recommend this agency!

L · 8 June 2021