Seymours Blackwater reviews

★★★★★ 5/5

Trustpilot

Professional yet friendly service

The team were professional yet friendly and empathic. Very easy to deal with. We liked the fact that all the team came to familiarise themselves with the property and introduce themselves to us. Provided feedback on viewings apart from the odd occasion when unable to obtain this from the client. We felt that they were doing there best for us.

Mollymillar · 17 July 2023

★★★★★ 5/5

Trustpilot

Seymours Horsell are the BEST for buying and selling in Horsell

The staff at Seymours Horsell are amazing. They know the local market very well and are able to price houses appropriately as they are based in the heart of Horsell. They are all friendly, accommodating and pragmatic in their approach to viewings etcThey are very proactive and made my move a more pleasant experience than it could have been.

Claire · 3 August 2023

★★★★★ 1/5

Trustpilot

Worst estate agency I have ever experienced

I have moved between rentals for the best part of 7 years and can honestly say that dealing with Seymours Surbiton & Woking has, on the whole, been the worst renting experience in my life.In our case, they showed little professionalism and seem to have regularly forgotten who the paying customer was. Some examples of the substandard service are as follows:1) Being told 1 working day before the planned and agreed move date that we may not be able to move because results from a gas safety visit hadn't been received yet, despite having 4 weeks prior to arrange for this.2) 3x maintenance issues reported in the FIRST week of the rental still not being fixed 12 months later, (including a mouldy window and a faulty electrical socket). Another window-related maintenance issue raised 4 months before the end of the tenancy which was categorised by a Seymours contractor as a "safety hazard" (due to dangerous, rotting condition of the frame) was not even close to being rectified by the time we left.3) At the end of the tenancy and following 3 weeks and numerous unsuccessful requests, we had to formally serve Seymour's notice to take them to small claims court in order for us to be refunded overpaid rent.4) On check out, the checkout inventory was completed and report no discrepancies or areas of concern compared to the inventory at the check in. However, Seymour's refused to give our deposit back stating that the landlord wanted to make deductions. We tried multiple times to engage in discussion and to this day, have no idea what it was the landlord wanted to claim for because we didn't hear back on any of our attempts to resolve the matter. Again, it took formal action (raising a dispute with TDS) to resolve the matter. On being notified of the formal dispute, they immediately sent us back the full deposit, issuing zero apology or justification for holding our money. I suspect they actually had no ground to keep any of the deposit but were rather 'trying their luck'. This is purely speculation, but this is how it felt to us as customers.TLDR; appalling customer service, terrible property management, favour the landlord over tenants (at least in our experience), zero integrity and total waste of our time.

Dimitri · 2 November 2020

★★★★★ 5/5

Trustpilot

Highly recommended

Seymour’s in Ripley have made the process of selling a house through probate so much easier than it could have been. Joe, Ethan and Ben have always been available to answer my many questions. Ethan sold the house quickly and for the asking price. I would highly recommend them to anyone in the area looking to sell a property.

Mrs · 1 August 2023

★★★★★ 1/5

Trustpilot

Nightmare company

Nightmare company. My son has been chasing Seymours Camberley and Woking Deposits for weeks trying to get his security deposit back. They sent him a one line email claiming they were waiting for the landlord, but that’s a lie, the landlord confirmed he told them to return the deposit almost 2 weeks back, but Seymours have ignored even the landlord instructions. Totally unprofessional operation, based on this experience I would never use them.

Anthea · 1 March 2022

★★★★★ 5/5

Google

Clare was great throughout the process of us buying our first home. She chased when needed and ensured both parties were on track to completion. Thank you for making a painful process an easy one!!

Natalie · 2 October 2019

★★★★★ 1/5

Trustpilot

A very poor letting agent

We have been repeatedly let down and misled. Several times they have insisted on fees being paid when some digging and checking of correspondence has revealed that we were not liable at all. They would appear almost at random after they relisted the property to conduct visits, on one occasion with absolutely no warning. I would rent from them only if I had no other choice, and I would photograph EVERYTHING, record every conversation, and get everything in writing. The only good thing I had to say is that problems were always fixed quickly, but I have recently discovered this was through a contractor! When we reported problems directly we were promised calls back which never happened. A real shame, as the landlord seemed lovely.

Rob · 21 September 2020

★★★★★ 5/5

Trustpilot

I found Seymours in Knaphill very good…

I found Seymours in Knaphill very good all round, from negotiating the contract, arranging viewings, down to the sale. I especially appreciated that there were no hidden fees and that the price I paid was for the selling price, as some estate agents slip in market price which is something you need to watch out for.I would definitely recommend Seymours in Knaphill.

Customer · 20 April 2023

★★★★★ 5/5

Trustpilot

I told them my retirement and they…

I told them my retirement and they sorted me out with a diesel heater. When I collected my van the instalation was very professional and tidy. The guys there were very helpful and gave me all the info I needed.

Richard · 21 August 2024

★★★★★ 5/5

Google

Clare was great throughout the process of us buying our first home. She chased when needed and ensured both parties were on track to completion. Thank you for making a painful process an easy one!!

Natalie · 7 June 2019

★★★★★ 5/5

Trustpilot

Great experience with Seymours Estate…Seymours Ripley Delivers

Great experience with Seymours Estate Agents Ripley Surrey because they had a good range of properties to meet our wish list but, most importantly the prices were realistic in today’s market. Sam, was a great help to negotiate our offer with the seller and we are very happy with our purchase and cannot wait to move to our new property.

Brian · 4 June 2023

★★★★★ 1/5

Trustpilot

Godalming team is absolutely worthless

Godalming team is absolutely worthless. It takes days to get a response back, if you get any at all. They don't answer their phones, and then when you finally managed to speak with someone a week later you're unable to view or discuss anything current. I'm pretty sure I could hire a 12 year old to do a better job than these people. Based on what I know as a buyer, I would never ever use them as a seller.

John · 6 July 2020

★★★★★ 5/5

Trustpilot

Really put themselves out for you on…

Really put themselves out for you on every level. Best estate agent I’ve ever used in almost 40 years of being a home owner!First lot of buyers let us down but the second one was there within a fortnight. Also buying through them so an all round good experience.

Helen · 28 February 2024

★★★★★ 5/5

Google

I have been working alongside the Blackwater team since September 2021 on behalf of a friend. In my opinion they are professional and certainly know their business. They made what was a sensitive sale very slick, gave excellent advice to the seller and communicated with me regularly so we knew what was happening on any issues arising. I would have no hesitation in recommending them.PositiveResponsiveness, Quality, Professionalism, Value

Hilary · 26 August 2022

★★★★★ 5/5

Google

Thanks to James at Seymour’s who helped our move go smoothly, working on a quick turnaround and was in our new property within 2 months. We sold and bought through Seymour’s. Would highly recommend.

Tina · 7 June 2019

★★★★★ 5/5

Trustpilot

Professional and supportive

The entire team at the Ripley branch of Seymour’s were very professional and supportive throughout the process of seeking my late father cottage. It was a highly challenging market, so it took a very long time to sell. The team were brilliant for the entirety of the contract.

Holly · 1 March 2024

★★★★★ 5/5

Trustpilot

Seymours estate agent Addlestone

I wiewed 3 properties on 13 oct. Addlestone Seymours Estate agent Melanie Holyoake was brilliant. Very witty and very professional. It was a pleasure having her showing me the properties

Claudie · 20 October 2020

★★★★★ 5/5

Trustpilot

Having spent over a year looking at…

Having spent over a year looking at various properties via various Estate Agents, including Seymours Woking, and failing to find my ideal, I received urgent calls to my landline, mobile, e-mail from a very excited negotiator desperate that I view a property before it was fully marketed, he thought it exactly what I was looking for. It was! Full credit for having accurately judged my taste. It was a tortuously extended buying process but Seymours kept in touch and now I'm happily living in a place that I love. A while after it was time to sell my original house. I was most impressed with the attitude and approach of the Marketing Director who valued my house, he completely understood what I was trying to achieve sale wise and made sensible, useful suggestions. He took some really excellent pictures, got his team working from their lists of people looking for similar properties and it sold on the first day of marketing to the first viewer. Really can't better that! All the team are friendly and involved and certainly for me Seymours have performed to a very high standard in every respect.

LMP · 1 March 2020

★★★★★ 5/5

Trustpilot

The best!

Everyone at Seymours is polite, extremely helpful and efficient. I’m so pleased I chose this independent company, they are a breath of fresh air as their honesty and integrity flies in the face of the poor reputation estate agents have. Thank you Seymours!!

A · 3 June 2024

★★★★★ 5/5

Google

I would like to thank Seymours for their efficient, friendly and informative service in arranging the sale of our Auntie's house in Blackwater. Nothing was too much trouble for them and Clare, in particular was so helpful, friendly and efficient, even arranging for the utilitiy meter readings on completion day. My cousin and myself wholeheartedly recommend thiss firm for estate agent purposes. Thank you all sooo much.PositiveProfessionalism

Philip · 26 August 2022

★★★★★ 5/5

Trustpilot

Lots of viewings, helpful team

Seymours were very active at organising viewings and kept me fully informed. We have accepted an offer that we are happy with and so far the process has gone smoothly. Theres nothing more I would have expected them to have done. I will update when we complete. But happy so far ( and I was quite anxious about the process to start

Rachael · 24 February 2023

★★★★★ 5/5

Trustpilot

A successful sale

Finding a buyer for our property was a challenge for any Estate Agent, but Seymour's achieved plenty of viewings which finally paid off. They always phoned us with feedback after each viewing and we have been extremely happy with their performance.

Sue · 5 July 2024

★★★★★ 5/5

Trustpilot

PATIENCE PAYS.

Over a difficult 9 months during which the house we wished to purchase collapsed, due to the chain breaking twice we were supported by the experienced and professional advice of our Seymour’s Client Relationship Manager - Amy Sandys. The promptness of her responses and information supplied helped my wife and I weather our move thorough difficult times.

James · 18 July 2023

★★★★★ 5/5

Trustpilot

Friendly and professional

Excellent experience in finding a new home with Seymours. Andzela was amazing throughout. Friendly and professional. Could not recommend her highly enough. Thank you :)

Mrs · 3 October 2021