Trusted Agent profile · Blackwater
★★★★★
851 reviews across 3 platforms
34 London Road, Blackwater, GU17 9AA
Seymours's office in Blackwater, at 34 London Road, is rated 4.4 out of 5 across 851 reviews on three platforms, including 260 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Seymours won in 2026.
Tell us what you need and we'll put you in touch. Seymours Blackwater hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Blackwater.
The Trusted Agent 2026 results for Seymours, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Blackwater office, from every platform, shown as written. First names only.
1/5
TrustpilotThe Seymours
I must admit I was rather surprised by the statement that “all points were settled.” in that falling curtain rod incidence, following your initial response in which responsibility was declined, I sent multiple follow-up emails clearly outlining my concerns, raising a formal complaint, and requesting appropriate compensation. Unfortunately, those emails were left entirely unanswered, and no compensation has been offered to date.
5/5
TrustpilotExtremely helpful team especially…
Extremely helpful team especially Clive, charity and Fiona in the Guildford and working offices.
Hi Sarah. We're proud to have such a dedicated and helpful team, and your feedback is greatly appreciated. It's been our pleasure to share in your journey and If you ever need us again, please don't hesitate to reach out.
1/5
TrustpilotAVOID AT ALL COSTS
If only it gave an option to leave not a single star……Where to even begin with this business. I’m glad to see their most recent review is fitting of my post and I’m only too pleased to carry on where the last post finished.Seymour’s Camberley are a disgusting, shameful representation of an estate agent who repeatedly fell well short of their promise. After taking their advice to market our property a little over two weeks in with no viewings confirmed and no contact until prompted from them we receive an email suggesting we need to reduce the value of our property by £10,000.After querying this we then received an incredibly rude phone call from the office manager. We subsequently parted ways with Seymour’s and were advised only when arriving atthe office that our key had already been put in our letterbox, what a waste of time.Having later checked the letterbox only to discover our keys were not in their and they had no explanation as to why this had occurred, again portraying to us that they are not the business they show themselves to be and one that has left a terribly bitter taste in my mouth.For anyone reading this post please think twice before approaching them as a business and make sure you do investigate using another agent over Seymour’s.
Hi Lauren,Thank you for leaving your review. We are sorry that you feel you've had this experience. I understand that you have spoken to several members of our management team to discuss the events. Unfortunately, although we strive for excellence and to help all clients, however we do also recognise that we are only human and in certain circumstances if we are unable to meet your expectations the only way of moving forward is to part ways for the benefit of everyone involved. We wish you every luck with your property sale in the future.
1/5
TrustpilotBiased and unfair, total disregard to the tenants once locked in
Once the tenant is locked in, Seymours show their true face! In a situation of an early move out (3 months before the end of the 12 months contract), they imposed excessively biased conditions to take advantage of the situation for their benefits and the benefits of the Landlord client. In this situation I happen to be a tenant, but I am a professional landlord myself with a portfolio of properties and work with multiple agencies. Fairness to both the landlord and the tenant is key to any decent professional agency. This hasn't been the case so far with Seymours Woking. Add to this they are terribly slow in responding and you get to chase so many times to get a tiny step forward.
Hello Alain, Thank you for taking the time to share your comments. If you would like to get in touch with Helen at the Woking Lettings and Management office, we will be able to explain the reasons and processes that are in place and help you further. helen@seymours-woking.co.uk01483 741300
2/5
TrustpilotExtremely poor service - Camberley Lettings Department
Extremely poor service from the Camberley lettings department. Been chasing about viewing a property and was told I would receive a call back the next day. I’ve rung every day since only to be told that the letting agents are ’all out on viewings’ and that a message would be taken. Again I haven’t heard anything. They are now not answering the phone or replying to emails.
Hi Chloe, Thanks for taking the time to share your experience. Sorry to hear that it's not been to your satisfaction and it's definitely below our service standards. Apologies.
1/5
TrustpilotLetting with Seymour's a landlords point of view
As landlords Seymour's managed our property for 30 months.Initially we were with Seymour's of Blackwater when they closed their lettings department we were moved to Woking with no consultation and very poor communication.We were promised one point of contact but on moving to Woking we had to deal with several members of staff e.g. one for repairs, another for check in, yet another for check out, none of which was explained to us! These internal departments did not communicate with each other and we spent endless hours making telephone calls and sending emails.Living in another country was difficult enough but for any issues we had to constantly chase them. We as landlords wanted to make sure that the tenants had a comfortable and safe place to live, therefore we acted on any issues as soon as we were notified. However Seymour's would take days to respond and send out repair men, making the tenants believe we were at fault.As an letting agency they are unresponsive, unprofessional and not interested in either tenants or landlords.The only thing they are interested in as their fee.We always felt they were working against us not for us. At the end of our contract they retained part of our deposit for fees we had already paid at their instruction. Do not use this agency find someone else.
Hi Khym, thanks for leaving your comments, they are constructive and very important to us. Certainly over the last 18 months of restrictions, some circumstances have been extremely testing. Your comments will be shared and used to help improve services and to also help prepare the future in the event of a similar situation occurring again. Keep well & kind regards.
5/5
GoogleClaire and the Seymour's team could not have been more helpful. A cut above most estate agents. If Carling made Estate Agents they would have made Seymours! Garry Nelson
I’m so glad that you had such a good experience in your dealings with us ! Clare and the team certainly aim to go that extra mile so it’s great to hear . .
1/5
TrustpilotI am so disappointed firstly not stated…
I am so disappointed firstly not stated in promotional brochure or even when visiting a potential home about a property having a cess pool.Then after leaving a message no one had the descency to return my messages.obviously they did receive my message as within mins thé property was back on for sale.Lack professionalism and customer care.minus 1 star
Hello Rob. Apologies for any oversight and of course for not getting back to your message promptly. We're looking into it and will ensure better communication in the future. We value your feedback and are here to address any concerns you may have.
5/5
TrustpilotVince and team made the experience…
Vince and team made the experience incredibly smooth, with everyone achieving the desired outcome. Highly recommend the Seymours West Byfleet team.
Thanks for leaving such kind comments about the West Byfleet team
5/5
GoogleHarry and Aiden have been excellent in communicating with the Solicitors and us. They have regularly contacting us with updates throughout the process. I would recommend Seymours to any future clients.
So pleased we were able to assist you with your purchase!
5/5
TrustpilotLightwater Office
The team at the Lightwater office kept us informed through the initial stages and subsequent viewings. They achieved a lot of viewings in a short period. Krisy Ehret our client relationship manager once offer accepted was outstanding in her support.
Thanks for leaving your feedback, it’s great to hear you felt well-informed and that we managed to arrange so many viewings quickly.I’m really glad Krisy was such a help once the offer was accepted. I’ll be sure to pass your comments on to her, she’ll be chuffed to hear it.If there’s anything else I can help with, just let me know.
5/5
GoogleSeymours Blackwater were brilliant and extremely helpful. They did everything they could to make the move possible. Aiden and James were very helpful and professional. I couldn't reccomend them highly enough. So lucky that my move was with them. 5 stars.
Hello Helen, thank you for the 5 star review and recommendation! We so glad you were happy with the service we provided and we'll be sure to pass on the praise to both Aiden and James. If you need anything else from us, please don't hesitate to contact us.
1/5
TrustpilotDisgusting property - bunch of extortionists.
Both Seymour’s and the landlord didn’t maintain the property when my partner and I lived here. Damp/mould issues...constant water leaks into the property...never got addressed...rat/mice infestation the landlord refused to do anything about.Has to write a letter to the council - the council gave them a notice to complete all works within 6 weeks. They didn’t do it . The council didn’t offer any more solutions either. Now I’ve left the property the landlord has the audacity to try and extort money from my deposit. For damage that I haven’t caused.Disgusting .Long story short if you want a decent experience/customer service /to live in a property that is in line with the human ha oration act 2008 don’t use Seymour’s and don’t rent 47 courtenay road unless you want serious health consequences.
Hi Joseph, thank you for taking the time to provide another review. All of your reviews to date have been taken extremely seriously and used constructively. May we take this opportunity to wish you well for the future and best wishes in your new home.
5/5
TrustpilotGreat service
The team in Ripley were outstanding, always responding quickly and efficiently to our problems and requests.
Thanks so much for the review Kevin. It's been a pleasure to share in your property journey as always.
5/5
TrustpilotA relaxed purchase
The experience from viewing to completion was very relaxed, they assisted with the negotiation and all my questions were answered quickly. A sale by beneficiaries can be difficult but it was clear thy had an excellent rapport with the vendor. Being new to the area all their recommendations were very helpful which help with a very speedy completion. Definitely a five star experience
We live just around the corner so we know the area well, best places to eat, drink, exercise and learn. We're also not too bad when it comes to helping people move! Thanks for the review Roger.
1/5
TrustpilotAvoid Seymours at all costs
Avoid Seymours at all costs. They are quick enough to take your money and then cling onto it when you move out. We moved into our property in October 2020 and had nothing but problems. Problem after problem, no hot water, no bath plug, a shower curtain where the pole fell down every time you got in, blocked drains, broken windows, no heating, no lights in bathroom, no extractor fan and the list goes on. We moved out 2 weeks ago and still awaiting our deposit. They have gone round and said we are liable and will be charged for things that were already there. It’s funny how Seymour’s do the check in report so they don’t note anything down, whereas the checkout report is done by an external company. Why’s that? Oh to find any reason to not give us our deposit back. We moved out because our windows never worked when we moved in. I reported the problem early March stating the windows do not open and we moved out last week of September and still had no indication what was going on with the windows. We have a 1 year old child and to live in a flat where the windows didn’t open was not on. Not only was this illegal as was deemed a fire escape from the fire service, we were not offered any air con units or any fans. The landlord accepted a 25% reduction in rent but what’s that when we were living in a sweat box. A few of our neighbours didn’t have anything nice to say about Seymour’s and I totally see why. I will never ever rent or buy through Seymour’s and I wish I listened to the reviews before we went with Seymour’s.
Hello Lauren, thank you for taking the time to review our services, we take all negative reviews extremely seriously and request that you contact Helen on 01483 741300 or helen@seymours-woking.co.uk. Thank you.
5/5
TrustpilotBrilliant service from beginning to…
Brilliant service from beginning to end. Ben valued the property within one day of call. Marketing material was impressive and very professionally produced. Property sold at very good price within 4 days. Josh took over from there. He liaised directly with the local solicitor acting on our behalf. He kept in constant contact and kept all parties on board throughout. He accompanied all viewings, as we were unable to be there. He even stepped in and oversaw the house clearance when the company arrived early and we were "parked" on the M25.Superb service. Ultra efficient and totally professional.Great company.
Hi John, what a wonderful review, thank you taking the time to write it as well as the 5*s. Keep well.
5/5
GoogleHuge thanks to Ben and the team for getting our move over the line during Covid, after many mishaps along the way! Very professional and helpful throughout
Thanks for your positive feedback and I’m glad we got there in the end for you !
5/5
TrustpilotWhole team worked to see things through.
Phone always answered promptly by someone who knew what was going on. Felt that the whole team was trying to help things through. Once they'd got the sale, having Sandra, the client relationship manager, to make sure everything completed was a huge help.
Thank you, Brigid, for your kind words. We're really pleased to hear that you felt supported by the whole team and that Sandra was able to help ensure everything completed smoothly. Your feedback means a lot to us.
5/5
TrustpilotThank You Seymours
Fab team at Seymours, super helpful. Our property fell through due to problems with the buyers. Seymours surpassed our expectations and had another buyer in place and able to proceed within the week. Amazing service, very professional and helped us all the way throughout the process and kept all the plates spinning on our behalf to ensure we completed on schedule. We can't thank the team enough, without them we certainly would not have been able to move home. We would (and have) highly recommend Seymours to anyone wishing to buy or sell their property.
Hi Mark,Really pleased that the Seymours team could help you and that all went well. We thrive on recommendations and appreciate your comments. Take care.
5/5
TrustpilotHighly recommended
My experience with Seymour’s has been great from my first contact with them. The team worked hard to get potential buyers through the door which led to finding a buyer.They continue to keep in touch through the selling process to ensure that all goes as smoothly as possible.I highly recommend them.
Thanks for the recommendation Susan and thanks for using us, it's been a pleasure to help.
5/5
GoogleI initially chose Seymours as they were the estate agent with the office dog, but it turned out to be a much better choice than just that. The staff at Seymours gave me genuinely useful pricing advice, not just chasing the money, but being realistic about the work that needed doing, what it would cost, and what I should realistically expect. Then they not just proactively marketed the house, but they vetted potential buyers, letting me know when someone might be a safe bet, or a bad apple. With fees lower than I would have normally expected to pay, I can't say anything other than Seymours are worth every single penny I paid them 😀 (House sold in Sept 2020)PositiveResponsiveness, Quality, Professionalism, Value
Thank you Mike for you kind review! I will pass this on to the team who will be delighted to read this. Thank you for choosing Seymours and hopefully we will work together again some time soon! Thanks, Team Seymours
5/5
GoogleRecently sold my property in Blackwater with the help of the Blackwater Seymours team. They were easy to deal with, professional and friendly. The initial valuation was perhaps ambitious, but I was aware of that, and they eventually found me a good quality buyer after a couple of price reductions. The sale was then handled with minimal fuss; they didn't abandon me because they had found a buyer, they remained professional until completion, and that's important. Would very much recommend this team.PositiveResponsiveness, Professionalism
Thanks for the positive feedback Andrea , so pleased we got you moved and hope you will be very happy in your new home.
5/5
GoogleThanks so much to Seymours for their wonderful service I would highly recommend if selling your house. I lost three buyers and yet each time Clare and Aiden got me back sold again super fast. Especially to Clare who came and showed around potential buyers when the office was shut between Xmas and new year. This meant I didn’t lose the house I have bought and I am truly thankful for all they have done. 5*’s 😁.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Kelly for your wonderful feedback , it means a lot to us
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Seymours, Blackwater won Platinum; Seymours, Mole Valley won Platinum; Seymours, West Byfleet won Gold; Seymours, Cranleigh won Gold; Seymours, Horsell won Trusted Agent; Seymours, Haslemere won Trusted Agent; Seymours, Camberley won Trusted Agent; Seymours, Addlestone won Trusted Agent.
Tell us what you need and we'll put you in touch. Seymours Blackwater hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Blackwater.
