Trusted Agent profile · Blackwater
★★★★★
852 reviews across 3 platforms
34 London Road, Blackwater, GU17 9AA
Seymours's office in Blackwater, at 34 London Road, is rated 4.4 out of 5 across 852 reviews on three platforms, including 260 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Seymours won in 2026.
The Trusted Agent 2026 results for Seymours, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Blackwater office, from every platform, shown as written. First names only.
5/5
GoogleLocal estate agents who know about local facilities and sell local houses Team were fantastic in the whole process of selling our house and sorting out the complications in the chain
Thanks for your really positive feedback Peter and I am so pleased as your local estate agent we were able to assist you so well !
5/5
GoogleAbsolutely 1st class customer service and support from start to finish. Very professional.Clare and Ben were brilliant.
Thankyou for such a great review . So pleased Seymours Blackwater were able to deliver the Ist class service for you .
3/5
TrustpilotSo far, so good, but slow reply rate
I have used Seymours's services for a month now. They seem okay, especially considering the low expectations one often has given the low quality of many estate agents in the UK. I noticed Seymours became slower in replying emails once the initial payment had been taken, which seemed too obvious and left me rather unimpressed. One of my queries prior to signing the documents even got unanswered, and key information (details of a bank account) was missing from one of their automated emails. That being said, Cole in particular was incredibly helpful as he did an excellent job processing the paperwork in just a few days, and so far I have not had major issues. I will update this review should I feel I need to change my rate either way as time goes on.
Thanks for leaving us this review, we're always looking to improve so please feel free to message us directly with the branch you're working with and we'll make sure the response rate gets brought up to your standards.
5/5
TrustpilotExcellent, Professional Service
I bought and sold my property in Guildford from Seymour's, with a 20 year gap in between! They gave me a realistic valuation and I subsequently accepted a fair offer. The management and staff were great; I received a weekly update and they acted with urgency on my queries and instructions. The office is in a convenient location in the centre of Guildford. Highly recommended.
It's been a pleasure Matthew, and thanks for the comments. We've been in Guildford for 30 plus years now (although not the same location on the high street) and as we are a unique partner owned and run business, you'll often find the same friendly faces as when you did 20 years ago. Thanks again.
1/5
TrustpilotWideboys and badly organized…
I found Seymours to be badly organized with endless mistakes, information lost, billing mistakes and staff with a bad attitude etc but worst of all is that I came to feel the people I was dealing with there were completely dishonest and fitted the untrustworthy "Estate Agent" stereotype exactly. Once you have been overcharged, misled, lied to then fobbed off by a wide boy "Director" who lies through his teeth and has a smart-alec answer for everything you come to realize what you are dealing with and that you have made a very serious mistake putting your trust in these people. It is a horrible realization. Wouldn't ever deal with these people again.
Dear Pat, thank you for such honest feedback, we would dearly like the opportunity to hear more about the issues you experienced and try to make things right where we can. Please can you email us at marketing@seymours-estates.co.uk
5/5
GoogleMost of my dealings with Seymours, Blackwater are with Ben. He is honest, punctual and knowledgeable. He spent time to understand our needs and expectations and put time and effort to find our family home. He is in regular contact with myself with check ins and updates and pro-active in getting things done including communicating with other parties involved in the buying process. His colleagues are professional and friendly over the phone and pass on messeges in a timely manner. The Blackwater branch provide a great service.
Great feedback , I am pleased Ben has been such a a great help to you !
5/5
TrustpilotI had no idea Estate Agents did so…
I had no idea Estate Agents did so much!We have just completed the sale of our property through Seymours in Knaphill and were very pleased with the excellent service they offered throughout the process.We honestly had no idea how much agents have to do to keep the chain together. They were the communication hub between us and our buyers and the buyers solicitor and everyone we dealt with was efficient and helpful and kept their eye on the exchange and completion dates the whole time.Thank you Seymours. We highly recommend!
We're glad to hear that you had an excellent experience selling your property through Seymours in Knaphill. We know that selling a property can be a complex and sometimes daunting process, which is why we work hard to make it as seamless and stress-free as possible for our clients. Our team takes pride in being the communication hub between all parties involved, and we're happy to hear that everyone you dealt with was efficient and helpful. Thank you for recommending us, and we wish you all the best in your new home!
5/5
GoogleGreat job in the marketing and sale of our home. Thanks to Jim, Clare and Ben for the viewings and communication in the process. Would highly recommend them and their services.
Thanks for such a glowing review Paul . We hope you enjoy your new home !
5/5
TrustpilotGreat and strong understanding of the brief of our sales
When I first was looking for an estate agent, I called on 3 different companies. Seymours estate agents stood out straight away.First , the staff are so professional but they will also tell you things as they are.Second , their knowledge of the property market is second to none.Third, the marketing for the house was of a high quality and the photographer who came was reassuring and knew how to guide us , how to show the different rooms to their best appeal, he was patient and showing us the different pictures as he was taking them.Fourth , the premises of their offices are so reassuring , inviting, clean and they have a feel of slight luxury witch to me was reassuringOliver was the only one out of the 3 companies who understood the brief , the stressfulness of the situation.All the way through out the process , they were in contact with me, encouraging me , reassuring me, and even at the end of the process went out of their way , and the extra miles to conclude the sale. I definitely recommend them 200%
Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that our team at Seymours stood out to you from the start and were able to provide you with the professional and knowledgeable service that you were looking for. We pride ourselves on providing high-quality marketing for our clients' properties and are glad to hear that the photographer was able to guide you and showcase your property to its full potential.It's great to hear that Oliver and the team were able to understand your brief and support you throughout the process, providing encouragement and reassurance. We appreciate your recommendation and thank you for choosing Seymours to help with your property sale.
5/5
TrustpilotI am a seller
I am a seller. I have just exchanged on a rather stressful sale. Amy Sandys of the Woking branch has been a real star in ensuring the solicitors were prompt and 'on the ball'. I am confident that this particular deal would not have gone through without Amy's persistence and attention to detail.
Thank you for your kind words! We’re thrilled to hear that Amy provided you with excellent support during your sale. Her persistence and attention to detail are indeed invaluable. We appreciate your feedback and wish you all the best in your new home!
5/5
GoogleThe whole process of selling our house went very smoothly with Seymours Blackwater. We were kept informed throughout the sale. Seymours Blackwater offered excellent support and advise, ensuring a trouble free sale. A huge thanks to all the team at Blackwater!
I am so pleased we were able to assist you with the sale and glad you were really happy with our service !
5/5
GoogleThe communication from all members of staff was excellent. Although initially I was dealing with one person, whenever I rang and spoke to someone else they knew exactly what was going on with the sale. I would definitely use Seymour’s again.
Thank you for such a positive review . I’m glad we communicated well and helped you with the sale
5/5
TrustpilotSeymours Estate Agent
Seymours have above and beyond. The entire sales process to date has been excellent. From initial visit to accepting an offer we have been delighted with the professional and diligent actions of all members of the team that we have encountered.The brochure detailing our property was great and we had a series of viewings a soon as we went to market. We would thoroughly recommend Seymours.
That's great to hear Fred, thank you so much. We pay a lot of attention to marketing and we want to present all our properties in a way that reflect the the people who own them.
5/5
TrustpilotSuccessful sale
I bought my house through Seymours and chose them when I came to sell it. I like the staff and although it took a while to get an offer I think it was due to unfortunate circumstances, i.e. 3 other people decided to sell their houses after mine went on the market.
Thanks for coming back to Seymours for your sale! We appreciate your patience during the process, especially with the market changes. We're glad to have had the chance to work with you again!
5/5
TrustpilotTom has been great!!!
Tom has been great! Professional and super efficient! It’s been an absolute pleasure! I would recommend Seymours everyday of the week and twice on Sundays!
We thought it was just easier to copy and paste what you said - after all, we couldn't want for more - I would recommend Seymours everyday of the week and twice on Sundays! Wow, thank you so much.
5/5
GoogleClare, Ben and the team have been a great support in our search for a new home. They have been responsive, hard working and professional. They take on board your comments and consider your needs. Thank you.
Thankyou for your positive feedback and I am glad the team have done there utmost to find you a new home !
1/5
TrustpilotMislead me about a property, then mislead me about exiting the tenancy.
An agent with the Guildford branch mislead me about the accessibility of an apartment, telling me that the clearly visible lift in the stairwell should be working by the time I moved in. I found out two weeks into the tenancy that there were never any plans to fix it whatsoever. I contacted them immediately about the mistake and said I wanted to have the contract cancelled, and they ignored me for a full month. After one month and a follow-up email, they said they would allow an early termination but would force me to pay the landlord's fees in relisting the apartment + rent for the month I spent waiting on them. I said this was unacceptable, and they came back several weeks later saying they would sign a surrender agreement on my chosen date, now requiring me to pay 2 months of rent, only to walk that offer back a few days later and try to add a confidentiality clause preventing me from ever mentioning that this had happened. I said I wasn't comfortable doing that (and you have to wonder how many people have been bullied out of speaking publicly about experiences like this one), but gave them a date on which I would be vacating the property regardless of outcome - since I had already planned to move into a new apartment on that date, given their earlier communication.They booked a checkout process, tried to book a viewing, then cancelled their own checkout process and are now claiming I would only be refunded any rent paid up to the date the landlord agrees to sign the surrender agreement, which is likely to be at minimum 3 months of rent for the privilege of being stuck in an inaccessible apartment and waiting for them to respond to my emails.The PR team who monitor feedback on this website respond pretty quickly to poor reviews, but the agents who deal with your issues will not. Consistently terrible organisation, improperly trained staff, and no respect for their tenants. Renting from Seymours was an extremely expensive mistake.
5/5
TrustpilotBen sold our house within days and was…
Ben sold our house within days and was exceptional at communicating with us. Also had a great, efficient experience with Brett and Maxine working towards exchange and completion.
That's great to read Kimberly, it's been our pleasure to work with you and we're always here if you ever need us again. Enjoy the next chapter and all the best.
5/5
GoogleClare is a delight to deal with and really appreciates what is important to you in your search which meant that when she invited us to view a property it was always worth the time spent.
Thanks for such positive feedback about Clare, it’s really appreciated .
5/5
TrustpilotCharity Holden was very helpful and…
Charity Holden was very helpful and professional and gave excellent advice. We received an offer within 2 days of the property going on the market and completion within 3 months
5/5
TrustpilotThe team at Seymours in Horsell are extremely professional
The team at Seymours in Horsell are very professional and provided excellent service from start to finish when selling a house. It was a probate sale and was not straightforward but the team provided excellent advice throughout and were very good at keeping us updated at every stage of the sales process.
Thank you, Gordon. We're glad to hear that our Horsell team provided the support and advice you needed during the probate sale. It's great to know they kept you well-informed throughout the process. We truly appreciate your feedback!
5/5
TrustpilotGreat Estate Agents
Great Estate Agents. Highly recommend. Special thanks to Chris and the team for all their hard work, professionalism, invaluable help and good humour in getting our house purchase over the line. Cary and David
Thanks Cary & David, its been great to work with you as well. Keep well.
5/5
GoogleThe service received from James, Aiden and Clare was excellent. From start to finish the team kept me informed of all stages of the sell right through to completion. Definitely would reccomend Seymours to anyone buying or selling. A1 service and team. Thank you all again!
Thank you for such a wonderful review and recommendation, we're so happy you were pleased with our service and would love to work with you again in the future.
5/5
TrustpilotAdele from start to finish has been a…
Adele from start to finish has been a pleasure to work with. Adele kept me updated and always got back to me which to myself is very important.
Thank you for your review, Adele will be delighted to read your comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Seymours, Blackwater won Platinum; Seymours, Mole Valley won Platinum; Seymours, West Byfleet won Gold; Seymours, Cranleigh won Gold; Seymours, Horsell won Trusted Agent; Seymours, Haslemere won Trusted Agent; Seymours, Camberley won Trusted Agent; Seymours, Addlestone won Trusted Agent.
