Trusted Agent profile · Blackwater
★★★★★
852 reviews across 3 platforms
34 London Road, Blackwater, GU17 9AA
Seymours's office in Blackwater, at 34 London Road, is rated 4.4 out of 5 across 852 reviews on three platforms, including 260 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Seymours won in 2026.
Tell us what you need and we'll put you in touch. Seymours Blackwater hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Blackwater.
The Trusted Agent 2026 results for Seymours, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Blackwater office, from every platform, shown as written. First names only.
5/5
TrustpilotSeymour’s was so helpful especially…
Seymour’s was so helpful especially Kirsty.she communicated with every step of the way.
Thank you, Kim. We're pleased to hear that Kirsty was so helpful and kept you informed throughout the process. We appreciate your feedback!
5/5
GoogleCan't fault them. We had a lot of outside issues and unexpected problems with other people in our move but Clare and Aiden were always there to deal with this and despite our doubts got us over the line when they said they would. First class servicePositiveResponsiveness, Professionalism
Thanks Mark , great feed back . Enjoy your new home . From us all at Seymours !
5/5
TrustpilotSeymours Ripley
Joe was very helpful throughout the whole conveyancing process , communicating effectively between both solicitors and my vendors , answering and queries or questions that arose in an efficient and timely manner . We would definitely use them in the future .
A property can't be bought or sold unless is goes through the legal process, so simply agreeing a sale is only part of the deal. In our experience, most problems can be avoided with great communication which is why Joe speaks with all involved. Thanks for the review Mr Thurston, we appreciate you taking the time.
4/5
GoogleVery good experience all round.Clare kept us updated promptly on anything that came to market within our criteria.Viewing was arranged to suit our time schedule and all questions were answered or answers found straight away.
Thank you for your feedback detailing such a positive experience.
5/5
GoogleWe had a pleasant experience with Seymours Blackwater. The process was quicker and smoother than expected. Clare is responsive, helped with a second viewing, answered all our questions. We are very happy with the agent.
Thankyou for your positive feedback, I am glad you had such a great experience.
1/5
TrustpilotTerrible Experience as a buyer
We have just pulled out of a house purchase and a large part of that was due to the incompetence of Seymours. Never told the sellers of any of our appointments to visit the house which caused so many delays, the solicitors they recommended we even more hassle to work with, any time we rang Seymours to discuss something they had no idea who we were even though we were speaking with them frequently, their manner came across as very lazy and uncaring. Im not sure what they were getting their commission for. When we pulled out they pushed the blame to us but and took no responsibility, if we had done the purchase through better agents we would probably be in the house now. Such a terrible experience and we feel so bad for the sellers as it could have been such a different story.
Hello ER. Thanks for sharing your experience, and apologies that it's not met your or our expectations. Could you let us know which office you've been dealing with so we can look into the matter further please? At Seymours, we work very hard on all elements of communication, be they with buyers, sellers and importantly the solicitors not just acting for you but the entire chain if there is one.
5/5
TrustpilotAaron was a great help
Aaron was a great help, find it tenants for our house promptly, have used this estate agents before and will continue to use them, so much better than others on the market, we were kept updated all the time on all developments.
Hi Natalia, thanks for the review and thanks for the repeat business. It means a great deal.
1/5
TrustpilotBEWARE THESE FRAUDSTERS!
I rented a property from Seymours recently and when I moved out they tried the classic tactic of falsifying/ exaggerating damages in order to profit. Mark on the worktop? Replace the entire worktop.Mark on the floor? Replace the entire floor. They tried to charge me for a replacement hallway bulb that stopped working shortly after I moved in. They even had the audacity to try and charge me for the entire place to be repainted even though it needed a coat of paint when I moved in! They honestly think that if they press you enough to pay their ridiculous 'damage' fees that you'll simply give in and pay due to ignorance or them threatening you. They think they can refurbish entire properties and bill tenants for the privilege, absolutely shocking behaviour. I've made a complaint about them and sent my evidence to the deposit holding company. If you're in the same situation, email me at seymoursarecriminals at protonmail.com and I'll happily pass on the evidence I have of them lying.
Hello Rob. This is quite clearly a distressing situation for you and one that needs to be looked into further. May I request that you contact Lisa our Lettings Director as she would like to know more about your experience. Thank you.lisa@seymours-woking.co.uk
1/5
TrustpilotBad business, morals and ethics
If I could leave, no stars, I would. Seymour’s of Addlestone are nothing but a bunch of sharks! I have my property up for sale with another agent. I have never approached Seymours to sell my property nor would I. They approached my daughter who apparently they had her telephone number and details listed as the owner of my property. They didn’t ask her if she owned the property when they called up but continued to ask if they could market it, how dare they! I had not even told my daughter, I was looking to move! According to GDPR rules, no details should be kept after a certain period unless that person has updated their consent, apparently the details they have are 3 years old and she has not been approached in that time by Seymour’s! Let’s get this fact clear SHE DOESN'T OWN THE PROPERTY! This has caused an argument within the family and caused no end of problems.If you’re looking to sell your property stay well clear of Seymour’s because all they want is their commission, they don’t give a damn about you as a customer. When I called the manager, I found him to be aggressive and couldn’t even admit they were in the wrong. I phoned back to get head office number and I was told they didn’t have it but they would call me back, it’s a good job I haven’t held my breath!!!!! This heavy-handed mob approach is not the way to gain clients and influence business!Having seen your response says it all! No proper apology nor how you intend to change processes to stop a repeat or how you hold information and data on people!
Dear Cherry, Thank you for your comments and we are sorry to hear about the experience you had. We pride ourselves on the service we provide and the results we achieve for our clients. All reviews, be they positive or negative, are extremely important, as they enable us to improve our internal processes and therefore the services we offer.
1/5
TrustpilotBad business, morals and ethics
If I could leave, no stars, I would. Seymour’s of Addlestone are nothing but a bunch of sharks! I have my property up for sale with another agent. I have never approached Seymours to sell my property nor would I. They approached my daughter who apparently they had her telephone number and details listed as the owner of my property. They didn’t ask her if she owned the property when they called up but continued to ask if they could market it, how dare they! I had not even told my daughter, I was looking to move! According to GDPR rules, no details should be kept after a certain period unless that person has updated their consent, apparently the details they have are 3 years old and she has not been approached in that time by Seymour’s! Let’s get this fact clear SHE DOESN'T OWN THE PROPERTY! This has caused an argument within the family and caused no end of problems.If you’re looking to sell your property stay well clear of Seymour’s because all they want is their commission, they don’t give a damn about you as a customer. When I called the manager, I found him to be aggressive and couldn’t even admit they were in the wrong. I phoned back to get head office number and I was told they didn’t have it but they would call me back, it’s a good job I haven’t held my breath!!!!! This heavy-handed mob approach is not the way to gain clients and influence business!Having seen your response says it all! No proper apology nor how you intend to change processes to stop a repeat or how you hold information and data on people!
Dear Cherry, Thank you for your comments and we are sorry to hear about the experience you had. We pride ourselves on the service we provide and the results we achieve for our clients. All reviews, be they positive or negative, are extremely important, as they enable us to improve our internal processes and therefore the services we offer.
5/5
GoogleVery helpful agency all questions answered and property viewings carried out by Harry were excellent, very knowledgeable and friendly
Thanks for your very positive feedback and glad we were able to help you find a suitable property.
1/5
TrustpilotFrustrating experience as a buyer
As a buyer, Seymours were difficult to deal with. They didn't show up for appointments we'd booked, and we got bounced around different points of contact, making it hard to get updates. Then when we did find a house with them, we were harassed for updates on an almost daily basis, despite it being their clients, the sellers, that were holding things up. Their various branches do not communicate with each other, as we were still getting bombarded by other branches with details about other houses after we had found ours - most of which did not meet our requirements in the slightest. It all felt quite unprofessional and frustrating, unfortunately.
Hi Megan, thanks for sharing your thoughts with us it's much appreciated. Sorry to hear that the experience didn't meet your expectations but please be assured that we will use it to review what we do and to make changes where we can.
5/5
TrustpilotExcellent service.
From the first time I contacted the Guildford branch everyone I have spoken to has been friendly and really helpful.The advice given has been good and they always have time to discuss any concerns I may have.They had the house on the market quickly and accompanied all the viewings resulting in an acceptable offer in a very short time.I cannot fault the service that they have provided, and thank and highly recommend them.
Hi Marisa, thanks so much for the five stars and the lovely comments. It's been our pleasure to work with you.
5/5
TrustpilotHouse Sale in Guildford
We sold our house in Guildford through Seymours. We had a couple of roadbumps along the way however at each stage we were given practical and sound advice by engaged and enthusiastic staff. The sales progression team especially stood out for us, actively managing the legal progression and getting us to a completion date with no problems.
Thank you, Michael, for your feedback. We're glad to hear that despite a few bumps along the way, the team was able to provide practical advice and guide you through to a smooth completion. It's great to know the sales progression team made such a positive difference in your experience.
5/5
TrustpilotFiona was so lovely
Fiona was so lovely, very knowledgable about the properties she showed us and went above and beyond to try and find us a home. Highly recommended!
Thanks Benji, Its been a pleasure to help.
1/5
TrustpilotIf I could I would not give any stars…
If I could I would not give any stars for Seymours in Godalming. The communication has been appalling and they do not value their customers. I would never use them again or recommend them. They appear to have a lack of understanding of what’s happening at every step in the chain when selling houses. Compared to other agents we have worked with there has been a lack of customer care and effort in concluding a sell.
Hi Lisa, Your feedback is crucial to us, and we deeply regret that our communication and service did not meet your expectations. Please know that your concerns have been heard and taken seriously.We are committed to addressing these issues and improving our customer experience. We understand the importance of clear communication and valuing our customers throughout the process of selling houses. Your comments highlight areas that require immediate attention, and we are actively working to enhance our understanding of each step in the selling process.While we understand your decision not to use our services again or recommend us, we would like the opportunity to make things right. If you would be open to it, we would welcome the chance to discuss your experience further and learn from it. Our aim is to learn, grow, and ensure that all our customers receive the high level of care and dedication they deserve.Once again, we apologise for any frustration or inconvenience you have encountered. Thank you for taking the time to provide your feedback, and we hope to have the opportunity to regain your trust in the future.
5/5
TrustpilotSeymours in Knaphill
We have used Seymours in Knaphill a few times now. They are excellent! Very efficient, helpful & friendly - especially Simon & Jeff. We would highly recommend them.
It's always great to be recommended Sue and it's been our pleasure helping you on your journey.
5/5
TrustpilotExcellent as the process goes on
Excellent as the process goes on. Ben, Brett and other Seymours staff are friendly, quick, and highly efficient. Their capacity to accommodate is exceptional. They pick up the phone in the sales office, and everyone seems to know about the property being sold. Ben found a keen buyer on first viewing, such is the skill of Seymours to match seller and buyer. Sellers in Woking, Surrey
Thanks Deepak. Matching people to the right homes is a skill that seems to be dying out but for us, it's so important. Thanks for the comments and it's been a pleasure to help.
5/5
TrustpilotA pleasure to deal with
Seymours Woking were great to deal with when purchasing our new property. They were always available and special thanks to Clarissa Crowther who went above and beyond to meet our required timelines.
Love this - our Woking team are delighted to read such a great review.
5/5
GoogleIt was a long and winding road but am delighted that James and the team at Seymours persevered and got my sale done even though at times it looked like it may not happen !PositiveResponsiveness, Quality, Professionalism, Value
Thanks for your positive review John and I’m glad we got you moved !
5/5
GoogleMost of my dealings with Seymours, Blackwater are with Ben. He is honest, punctual and knowledgeable. He spent time to understand our needs and expectations and put time and effort to find our family home. He is in regular contact with myself with check ins and updates and pro-active in getting things done including communicating with other parties involved in the buying process. His colleagues are professional and friendly over the phone and pass on messeges in a timely manner. The Blackwater branch provide a great service.
Great feedback , I am pleased Ben has been such a a great help to you !
4/5
TrustpilotA 12 year relationship
We worked with Seymours for over 10 years while renting our apartment, during which time they provided contract advice and assiduously collected our rent. When finalising our last tenancy (12 years) there was a slight glitch in the final reconciliation of accounts that was easily resolved because we had kept meticulous records. Susequently, Seymours found a buyer for our apartment, although their rcommended selling price for the property was somewhat above what was finally achieved. Maybe market changes got in the way!
Thanks for leaving such great feedback Andrew
1/5
TrustpilotSharp practice or incompetence - I wonder which?
If you are a seller please be wary of these agents. We were excellent buyers downsizing, not requiring a mortgage and with no chain beyond the people buying our house who wanted a quick move.We had viewed several houses with Seymours before seeing one online with their W Byfleet office that we liked the look of and in the exact area we wanted. When we contacted them we were told by a senior partner it had been completely withdrawn from the market - so we couldn’t view it - and we then discovered a short while later that it had gone ‘under offer’ to someone else. Frustrating when we weren’t even given the opportunity to view it and the vendor was never told someone else was very interested in their property. In other words Seymours were not acting in the vendors’ interest. I’m afraid this is common practice by agents who may for example, have ‘preferred buyers’ who are also selling with them or friendly developers as ‘favoured’ buyers. If you are a seller please find agents who will act ‘solely’ for you and not in their own interests. This has happened to us several times over the years when buying previously and I’m afraid there are too many agents out there willing to indulge in this type of sharp practice. If an agent behaves improperly and you cannot get redress, please be aware that it is always open to you to complain to Propertymark (who Seymours are a member of) or ultimately to the Ombudsman.
Thank you for taking the time to leave a review, and believe we have spoken to you about the circumstances in person. After taking the property on the market to sell, the family informed us that they wouldn't be moving which is why all future viewings would be ceased, this wasn't a tactic or underhand practice as the owners made the decision not to move. The property was eventually sold off market to a buyer who insisted they wanted to pay a price significantly higher than the property was previously advertised for. Again, we're grateful for the feedback and wish you every success with your move.
5/5
TrustpilotTom and his team at Seymour’s did a…
Tom and his team at Seymour’s did a great job in getting my house sale over the line in a difficult market. I would strongly recommend them.
Thanks Paul. A difficult market can be a successful one when you use people with the right experience and knowledge, often associated with a mature, long standing business. Thanks for using us and for taking the time to share your thoughts. Keep well.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Seymours, Blackwater won Platinum; Seymours, Mole Valley won Platinum; Seymours, West Byfleet won Gold; Seymours, Cranleigh won Gold; Seymours, Horsell won Trusted Agent; Seymours, Haslemere won Trusted Agent; Seymours, Camberley won Trusted Agent; Seymours, Addlestone won Trusted Agent.
Tell us what you need and we'll put you in touch. Seymours Blackwater hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Blackwater.
