Trusted Agent profile · Blackwater
★★★★★
844 reviews across 3 platforms
34 London Road, Blackwater, GU17 9AA
Seymours's office in Blackwater, at 34 London Road, is rated 4.4 out of 5 across 844 reviews on three platforms, including 252 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Seymours won in 2026.
The Trusted Agent 2026 results for Seymours, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Blackwater office, from every platform, shown as written. First names only.
5/5
GoogleWhat an amazing and proficient estate agents Seymours are. A big thank you to Clare Morgan who was attentive and responded to communication quickly, very professional. I would recommend Clare and would use this estate agent in the future. You are a credit to your profession, thank you!
Thank you for such great feedback and it has been a pleasure helping you secure a new home !
5/5
TrustpilotFriendly and efficient team
Friendly and efficient team at Lightwater. Sold my property after 4 weeks so am delighted with the service. James, Jonny and Alex were great
Thank's Gerry. James, Jonny, and Alex will be delighted to hear your feedback.If you need any further assistance in the future, please don't hesitate to reach out.
1/5
TrustpilotRepeated Poor Service
Regrettably, I've experienced a significantly subpar level of service. Virtually every aspect of the process has encountered obstacles:- The property was mistakenly listed as unfurnished, despite being fully furnished.- The initial check-in report inaccurately classified the property as unfurnished with security keys missing.- When I inquired about the inventory, I was informed that one wasn't necessary. It took an astonishing two months to finally receive an inventory, which turned out to be inaccurate. My follow-up requests were met with delays and, disappointingly, they repeatedly sent the same incorrect inventory. It took an additional month to finally receive a corrected inventory after I had to painstakingly compile a list of missing items myself.- Instead of providing at least 1 comparison quote for necessary works, they only offer a single quote, failing to ensure a fair market value comparison.- Communication errors were prevalent, with emails sent to incorrect addresses and response times stretching into weeks, rather than days.- Even the tenants struggled to elicit timely responses.- To make matters worse, the designated property manager failed to offer any apologies.- Despite claims of having resolved issues with the freeholder, they were unable to provide any written evidence upon request.- Finally after canceling the "fully managed" service and requesting an appropriate fee adjustment due to the absence of expected service quality, they still could not manage to make this amendment and are still charging me.I have taken over the property management myself, and it has proven to be significantly less time consuming.
Dear Helen, Firstly, thank you for the review, we take them all very seriously. Could you let us know which office you have been dealing with as we would like to investigate your experience some more? Thank you.
5/5
GoogleBen and Aiden were extremely helpful during our property purchase. They were patient in allowing us to complete multiple viewings to make sure we were happy and I would recommend getting in touch with them to anybody considering moving home.
I am pleased we have been able to assist you in your property purchase and that you found your experience with us helpful . Enjoy your new home.
5/5
TrustpilotSurbiton Branch
I had the easiest and hassle free experience with Seymours Surbiton , with the impeccable help of Annabelle Bond who was very professional and informative . She carried out a viewing and helped me assess my options.
Thanks so much Angela, It's been our pleasure to help and we hope your enjoy the next chapter.
5/5
TrustpilotVery good estate agents
We found Seymours very easy to deal with. Megan was vary helpful and they sold our property very quickly. On the whole I would highly recommend Seymours estate agents.
Thank you so much for your wonderful review Andrew. We're delighted to hear that that Megan was very helpful throughout the process and make the experience easy for you.We appreciate your recommendation and are grateful for the opportunity to share your property journey. Thanks again for choosing Seymours!
5/5
TrustpilotAndrew has been absolutely great at…
Andrew has been absolutely great at keeping me in touch with everything so far.
Thank you, Julie-Ann. I'm really pleased to hear that Andrew has been keeping you well informed throughout the process. It's always our aim to ensure everything runs smoothly, and it’s great to know you’re feeling supported. If there's anything else we can assist with, don't hesitate to reach out.
5/5
TrustpilotGreat service
We had a really lovely, friendly experience with Seymours Estate Agents in Dorking. Emma, the agent who helped us with our purchase of a beautiful cottage in Mickleham, was so nice to deal with. She kept us up to date on everything we needed to be aware of. From start to finish it was very professional and even in a very stressful time when buying a house, we felt very lucky to have had such nice people to help us get the home we now love. I would highly recommend Seymours. Jo and Terry Mickleham
What a lovely review, thank you so much. It's been an absolute pleasure sharing your property journey with you. Enjoy making your new house your home.
5/5
GoogleAmazing experience with Clare at Seymour’s. I used Seymour’s to purchase my first home. Clare was very helpful from start to finish, Clare was very accommodating and flexible regarding viewings and answering my questions. I would highly recommend using Seymours for a seamless stress free house sale.
We are so pleased we were able to help you find a property and that you were impressed by our service .
5/5
TrustpilotVery straightforward and easy to deal…
Very straightforward and easy to deal with. Everything was set out very clearly from the beginning. Great communication and updates. Krisy is a great asset to the company and supported both parties in ensuring that the sale completed smoothly.
Thanks for leaving such a positive review.
5/5
TrustpilotGreat experience
James and the team were friendly, helpful and never pushy. Our offer was accepted quickly and they were a great help communicating with our sellers when we needed to speed things along. Would recommend!
Hi Nicola, It's been our pleasure and thanks for using us.
5/5
TrustpilotThe team at Seymours were great
The team at Seymours were great! They really supported us through the process, especially when it came to a fantastic mortgage broker! Chris was really flexible letting us getting numerous quotes / surveys before completion. Would recommend Seymours!
Good mortgage advice is another way to make the property experience a pleasure rather than a chore. Couple this with a great team, what can go wrong! Thanks for the review Hayley, we really appreciate you taking the time.
5/5
GoogleSelling my house recently with Seymours Blackwater was a refreshing experience and took the stress out of the process. James and the team were polite, honest and acted with professionalism and integrity; the things that usually give estate agents publicity ...for all the wrong reasons!! I would personally recommend them for anyone looking to buy or sell a house in the area.
Thank you for taking the time to leave Seymours Blackwater & Farnborough an excellent 5 star review. We are delighted to have recently sold your house and that James & the team have surpassed your expectations and provided a truly excellent level of customer service. Thank you for the recommendation, we look forward to assisting with all of your future property needs.
5/5
TrustpilotHouse sale: excellent communication …
I had an excellent house selling experience with Seymours Knaphill. From start to finish their communication was timely, professional and pro-active. Every member of the team I dealt with was equally effective and professional. Our house sale fell through twice and each time they found new buyers, communicated and advised in a logical, experienced-based and sensible manner. I can highly recommend selling your house with them
Thank you for your kind words Gregory. I'm glad to hear that you had an excellent house-selling experience with us. It's been a pleasure to assist you, and always feel free to pop in and say hello.
3/5
TrustpilotUnsatisfactory service
We have been living in Woking for five years and have dealt with both the lettings and the sales office. In our most recent experience we have dealt with the sales office for buying our first house. Unfortunately Seymours have strong dominance in the house market in Woking so you are obliged to deal with them but the service is certainly unsatisfactory. During our - very stressful - house buying process we have been contacted by multiple different people at each stage, finding that confusing. When we made our offer in the initial stage, we asked for sink replacement as part of the offer. The offer was agreed but we later found that Seymours did not communicate this term to the seller, who didn't want to accept it later. Seymours offered to pay for cleaning the sink as an apology, which we accepted but still doesn't cancel the disappointment. We were pressed at the time of the sales of memorandum when we were selecting our solicitors, up to the point where we were told the house would have been put back on the market without an answer on the day. We did answer on the day, but things were relatively stagnant in the days afterwards, so we didn't understand the reason for the pressure. After the agreed offer we renegotiated with the survey results and although Seymours would claim they have made any interest in assisting us, we think they have primarily acted in the interest of the seller as the seller never offered once an offer even £1000 lower towards our renegotiation price. We achieved a renegotiation price only by threatening to leave the deal. Seymours would claim it was successful thanks to them, but we have felt strong feeling of distrust in them throughout the process. This was the first time we bought the house and although it is difficult to evaluate seller, agency or solicitor's responsibility, we felt the process was clunky and unnecessary long, with frequent miscommunications and repetitions. This does not mean it is Seymours fault, but certainly we can't claim that Seymours service has been stellar, hence why I can't give 5 stars.A big positive was the mortgage dealer they recommended to us, who has been very supportive.
Thanks Luigi. Lots to digest there and we can't thank you enough for sharing your experience. It helps us to find ways to improve what we can.
5/5
TrustpilotGreat experience for sale and purchase
Great activity from start to finish with plenty of viewings for my sale through to completion. The whole team contributed during and after sale agreed with continuous follow up, sound advice and great communication throughout.They also understood what I was looking for in my purchase and showcased very relevant properties around my specific needs.Above all, a great experience and my thanks to all the team for their hard work and efforts in securing my sale and purchase.
Thanks a bunch for the awesome review! We're so glad you had a great experience with us. From start to finish, it sounds like we kept things rolling smoothly with those viewings and all.Shoutout to the whole team for jumping in during and after the sale, we're all about that teamwork life! Glad our follow-ups, advice, and communication hit the spot.
5/5
TrustpilotBrought us home.
Fantastic service from Stewart and the team helping sell our house and move back to the village we wanted. Through the choppy market of the last 18 months they found us our forever home.
How could anyone not love that saying "our forever home". This is when you know it's more than just a house and its more than just a journey. Thanks for using us Gareth and its been our pleasure to share the experience with you.
5/5
TrustpilotVery professional from initial visit would highly recommend
Very professional from initial visit. Communication excellent always given 24 hours notice for viewings. We would like to say a special thank you to Alan for pushing the last few stages through.
It's been a pleasure to work with you Janice and thanks for the review not to mention the five stars.
5/5
TrustpilotService from Seymours was absolutely…
Service from Seymours was absolutely fantastic from the initial marketing of the property through to sale completion. Seymours were very responsive throughout the process and kept us fully informed. Would have no hesitation whatsoever in dealing with Seymours/Burpham again should the need arise. Would happily recommend Seymours/Burpham to others looking to buy/sell properties in the Burpham area.
Hi Gary,Thank you for your fantastic feedback! We’re so pleased to hear that you found our service responsive and informative throughout your sale.It’s great to know you’d consider working with Seymours Burpham again and would recommend us to others, we truly appreciate it.If there’s anything we can help with in the future, don’t hesitate to get in touch.
5/5
TrustpilotA five star service from Jenny
A five star service from Jenny, Sam and the team at Seymours in Surbiton. I would not hesitate to recommend this professional and friendly estate agent
Thanks Paul, we love living and working in Surbiton and its great to be able to help people move around the area who love it as much as we do.
5/5
TrustpilotSeymour’s have been great
Seymour’s have been very patient with us as we have touched base every few years to check out the local market. On finally finding a house we loved they helped sell our house within two days at asking price. Super friendly, easy to chat to and nice that they are local and know the area very well.
Thanks Kate. We've been in West Byfleet for 30 years or so and really feel a part of the neighborhood. Thanks for using us and if we can help with anything else, just shout!
5/5
TrustpilotQuick smooth sale
Simon and the team were very friendly and professional throughout. I received regular updates on the sale of the house which went through smoothly and quickly. I would definitely recommend using Seymours.
There's only one thing we can ever hope for and that's a recommendation. It's been great working with you Vicki, thanks for the review and the five stars.
5/5
TrustpilotGreat experience with the sale of 2…
Great experience with the sale of 2 properties this year. Both were completed quickly with good efficient buyers.
Thank you for your review, Anna. I'm pleased to hear that the sale of both properties went smoothly and efficiently. It's been a pleasure to help, and always feel free to pop in and say hello.
5/5
TrustpilotFriendly, hard working estate agent
Seymours Knaphill have been excellent. Staff were friendly and supportive at all times. They achieved a quick sale and then worked tirelessly to keep viewings going after the first sale fell through, so it wasn't long before we had a second offer.Seymours have a dedicated 'back room' team, which means that the agents can focus on the task of getting your property sold. This works very well.
Thank you so much for your kind words. It's great to know that our dedicated 'back room' team made a difference, allowing our agents to focus on selling your property efficiently, and we appreciate your recognition of our efforts. Thank you for choosing Seymours!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Seymours, Blackwater won Platinum; Seymours, Mole Valley won Platinum; Seymours, West Byfleet won Gold; Seymours, Cranleigh won Gold; Seymours, Horsell won Trusted Agent; Seymours, Haslemere won Trusted Agent; Seymours, Camberley won Trusted Agent; Seymours, Addlestone won Trusted Agent.
