Reeds Rains, Blackpool reviews

★★★★★ 5/5

Google

Brilliant service, I have used reads rains to let out my properties for 2 years now and I have never had a problem. The manager Lauren is always happy to talk if I have any questions. Sam always goes out of his way to come out and list my properties as soon as they are ready and Rebecca always gets them moved in as soon as possible. Wouldn't go anywhere else.

Lara · 19 January 2018

★★★★★ 5/5

Google

We recently purchased our first home via Reeds Rains. The service from the entire team was exceptional. Every time we called, it didn’t matter who answered, the service was second to none. Nikki, the office manager, was our main point of contact, and it was clear to see that the expectation of service was set from the top. From start to finish , the service was seen less and they certainly made our move as good as we could have imagined. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Mitch · 26 October 2020

★★★★★ 1/5

Google

RENTERS,AVOID THIS AGENCY AT ALL COSTS! JUST MOVED TO A NEW RENTAL LEAVING A SPOTLESS AND WELL MAINTAINED PROPERTY IN FY6 0BQ AND NOW SUBJECT TO THE LANDLORD RETAINING SECURITY DEPOSIT "FOR CLEANING" SCAM, WITH REEDS RAINS DOING LESS THAN NOTHING TO ASSIST IN DEPOSIT RETURN. HAD TO RECOURSE TO MY DEPOSITS DISPUTE PROCESS. BEWARE AND AVOID USING THIS COMPANY EVER!!!!A VERY NEGATIVE EXPERIENCE.

Alan · 12 December 2024

★★★★★ 1/5

Google

Probably one of the worst estate agents i have ever come across. For the second time drove over 2 hours for a viewing. And for the 2nd time no one turned up. Same excuse someone gone off sick. They very rarely answer the phone. If your selling or buying avoid at all cost!

LYNNE · 19 November 2023

★★★★★ 5/5

Google

All of the staff at Reeds Rains Blackpool were so helpful. Definitely recommend!! Thanks all!

Andrew · 18 January 2023

★★★★★ 5/5

Google

Dealt with Nikki and the team here while buying a house recently. Very helpful and professional. Would definitely use again and would highly recommend.PositiveResponsiveness, Quality, Professionalism

Daniel · 22 June 2021

★★★★★ 5/5

Google

I am South East-based property investor now extending my BTL folio into the Blackpool region. Thus far, I have been extremely impressed by the service, advice and overall professionalism in Reeds Rain - not least with senior manager, Lauren Clarke who has given me an excellent insight into the region/rental values etc. I very much look forward to working with her.

Martin · 18 January 2023

★★★★★ 1/5

Google

Just awful! The most important thing about being an estate agent and entering peoples homes is respect and these had none. Allowed them keys and to do viewings whilst I was working and they caused so much upset and damage and after a complaint refused to do anything. Let viewers fill my bin up with their days rubbish and rotten food leftovers, damaged my walls pulling cabling out and played and damaged my expensive guitars. Managers knew that the person was guilty and apologised profusely however head office did nothing. Avoid at all costs.

Antony · 19 January 2019

★★★★★ 5/5

Google

Just did a mortgage renewal with this company. Amazing!!! Saved me money, released Money for my new kitchen and reduced my term!! Thank you so much Martin. Second to none. Having been a tenant with them previously, I have always been over the moon with their personality and time they have for myself and my fiance. Highly recommend! Thanks again.

Phil · 19 January 2020

★★★★★ 1/5

Google

Applied this morning approximately 8am on a property to let for £750 a month. Received an email stating someone would call me to arrange a viewing. Never heard anything so I called this evening to be told an application had been accepted on this property today. Terrible customer service especially as I'm desperate for accommodation

Kerry · 23 April 2023

★★★★★ 1/5

Google

Discriminatory Phoned up wanting to view a property only to be informed that as one of the prospective tenants was on benefits that a guarantor was required, irrespective of any other information ie age or rental history or even type of benefit. They tar all benefits claimants with the same brush. I understand the need for a guarantor but to require one based on one single criteria is discrimination.

Intel · 31 May 2024

★★★★★ 5/5

Google

I recently started renting a property with Reeds Raines, it was an unexpectedly quick turnaround and the whole process was smooth and easy. This was made even easier with the fantastic help of team, in particular; Sam in the lettings department. Great customer service, prompt service and always happy to help - well done and thank you!

Brenden · 18 January 2023

★★★★★ 5/5

Google

Sam has been a massive help through a traumatic time me and my family were having and made our dream house move come true. She is a credit to the branch thank you so much again 🏡💗 …

Devan · 24 March 2023

★★★★★ 5/5

Google

absolutely fantastic experience so fare with reeds rains been made to feel so comfortable while selling our property during what should be a stressful time, Shannon who’s dealing with our property could not have helped us enough going out of her own way to ensure this experience is some what less stressful 5*!!!!

Ted · 18 January 2023

★★★★★ 5/5

Google

Dealt with Martin the Mortgage advisor great service worth every penny. Works round you, backs you to get the best product for you would highly recommend to anyone who needs mortgage advice and assistance. Also Rieds Rains Blackpool have been our property managers while we have been tenants they dealt with any issues quickly and efficiently.

Tom · 19 January 2019

★★★★★ 1/5

Google

I would not recommend this agency to anyone. Despite they were very quick to start the tenancy agreements I must say they were terrible for checking out paperwork and deposit return. I had to ring the office everyday, propable spoke to every member of stas, and there was always something different, unreasenable delays after delays. No wonder why they have high fees for everything. Lack of efficiency and overall bad experience.

Pedro · 19 January 2019

★★★★★ 5/5

Google

Fantastic Service from start to finish for renting one of Reeds Rains Properties, all the staff were very professional and friendly and would especially like to thank Rebecca at the Highfield Road Branch in Blackpool, for all her help with everything, nothing was too much trouble. Thanks again from Jonathan Milne

Jonathan · 19 January 2020

★★★★★ 1/5

Google

BLACKPOOL HIGHFIELD ROAD BRANCH AVOID AT ALL COST I am currently renting a property through reeds rains, there is cracks all around it the windows are stuck open there is a hole in my 4 year old daughters ceiling that has been there for 5 months now, I’ve had to pay my self for someone to come and put a board over it, the maintinance team are rude and unprofessional, they have promised to fix these problems time and time again for months, I expect more from a company like this that have branches through out the U.K. this is un acceptable with an energy crisis a new born baby in the house and a 4 year old.

Kalum · 22 February 2023

★★★★★ 1/5

Google

Having no choice but the write on here I am currently renting with reeds rains my family home is falling apart I’ve begged for repairs to be done and keep getting fobbed off. I have a four year old and a 2 month old ! This is wrong on so many levels. Either no one answers the phone or you’re spoken to like you’re an inconvenience for calling. We’re in a coat of living crisis and I can barely afford my heating as it is, now I have to have it on to keep my children warm. Reeds rains please fix the hole in my daughters roof and the windows !

Tara · 22 February 2023

★★★★★ 5/5

Google

I recently had to find a rental property for my elderly mother who is relocating to be closer to us all. From seeing the rental with Reeds Raines Sam the lettings advisor has been a great help to both ourselves and my mother. The move of location is a huge upheaval at her age but the help and kindness of Sam has helped the process seem so much easier for my mother. As I am standing as guarantor, this process is a bit lengthy but stick with it and it all comes together in the end. All in all a Great customer service, thank you!

Pete · 22 February 2023

★★★★★ 1/5

Google

At first when arranging viewing was smooth but poor service from then on. Aftee viewing the house I was told by the lady in charge of the viewinf I have to ring the office to make my application, but when I rang the office they told I had to wait for the lady who told me to ring the office to ring me the next day, like no one actually wants to take responsibility. While I was waiting for reference check to complete I called them to ask about possible key pickup arrangement so that I could arrange house move with removal company accordingly as I lived 4 hours away by train, the lady who picked up the phone only said that I will have to wait for the lady dealing with the property I am renting to contact me, and did not offer to pass on the message to her colleague. After I passed the reference check(I had to call up to aak if I passed) they said I could collect the keys anytime on the day as soon as the office is open, only for it to be changed to after 1pm later on. As soon as I moved in there were already a few issues, there were already light bulbs left broken, the bath room sink was already clogged before I moved in, and the back garden gate lock has poor alignment that it's almost impossible to lock and unlock. I notified the house management as soon as I noticed the problem, I was told someone will be in touch with me regarding repairing. Waited for a whole.freaking week only for them to be telling me I have to fix the gate myself and they are not mentioning anything about the sink at all which is a health and safety issue. 100% WOULD NOT RECOMMEND!!!

Yan · 18 January 2023

★★★★★ 5/5

Google

I have just purchased a property through Reeds Rain Blackpool. I dealt with Tracey who I found professional and always resolved any query I had promptly. Although her job is for the vendor, I think she managed to match the perfect buyer to the vendor taking into account both party’s circumstances.

Fi · 19 January 2019

★★★★★ 1/5

Yell

Twist everything

Made us believe we got a property. Had calls from home contents insurance team, broadband team. They took a holding deposit. I informed them of all money going in (including my child's DLA). They have now said we are unsuccessful because we gave incorrect, or misleading information on the application. This is probably due to the fact the landlord wanted us to pay 6 months in advance every time. They have refused to give me back the holding deposit.

SavannahT-1 · 20 January 2023

★★★★★ 1/5

Google

Made an offer on a property through Reed Rains and paid £1000 for a survey and instructing a solicitor. The survey report indicated major repairs to floor and dealing with lack of ventilation under the vinyl covered chipboard flooring, a crumbling bay window, problems in loft space, anserious issues with the extension etc etc. The list goes on. We explained why we withdrawing our offer but it back on sale at Reed Rains the next day. So buyers beware.

Martyn · 18 January 2023