Trusted Agent profile · Blackpool, Lancashire
Verified
★★★★★
480 reviews across 4 platforms
119 Highfield Road, Blackpool, Lancashire, FY4 2JE
Part of Martin & Co, see every office.
Martin & Co's office in Blackpool, Lancashire, at 119 Highfield Road, is rated 4.3 out of 5 across 480 reviews on four platforms, including 396 Google reviews rated 4.4.
396
Reviews on Google
This office
46
Reviews on Facebook
This office
20
Reviews on View Agents
This office
18
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I’ve always found estate agents to be sometimes difficult to work with but I have to say Faye has completely changed my mind, her attitude to provide excellent ...Read all 2 from sellers
Great Support from Hayley and team , on reasonably large scale project. The support enabled good understanding of the local councils requirements , enabling us ...Read all 9 from landlords
I lived in the property for 2 years and the service of the team are wonderful and always helpful. Prompt responses and always happy to help. Special thanks to ...Read all 8 from tenants
We specialise in residential lettings and house sales in Blackpool and surrounding areas - providing specialist advice, to buyers, sellers, tenants, and investors alike. Martin Hetzel is the Director at Martin & Co Fylde Coast. Along with his team, Martin has a passion for property and enjoys the continued reward of finding the perfect property for each customer. Blackpool is renowned for its Tower and Pleasure Beach, and is also popular amongst the Buy-to-Let investors, with many customers across the UK choosing to invest in property in the town. With our exceptional local knowledge, you'll receive the very highest standards of service at all times. If you're looking to buy or invest in property, the team at Martin & Co Fylde Coast will guide you through the whole process from start to finish. Please get in touch. For all property enquiries and to arrange a valuation, please call Martin & Co Fylde Coast on: 01253 708911
Every review we hold for the Blackpool office, from every platform, shown as written. First names only.
5/5
FacebookWould like to say a massive thank you to the team at the Fleetwood branch! They helped me from start to finish and ensured to ask if everything was okay after the move! My home is absolutely stunning and couldn't of ask for a better service! Thanks Alex and Danny!! ⭐⭐
1/5
GoogleAbsolute continious disappointment from them! Maintanance was a complete shambles & after handing in notice to leave, contact was non exsistant! Promise after promise & lied to for weeks. 7 weeks later & still no return of deposits etc - They are clueless & customer service is a complete joke.
1/5
GoogleSCAM artists i paid £138 for a holding deposit and because i failed credit check they have refused to give my deposit back. Im now £138 down! i will be taking this further
Hi Chloe, We do ask applicants before we put them on referencing if they will pass a credit check. Unfortunately if you did not disclose that information to the team and subsequently failed your referencing the holding deposit is non refundable as per the terms and conditions you signed before you paid. The portal which we use for referencing charges us per check therefore this is retained to cover those expenses. Many thanks,
5/5
GoogleI would highly recommend Martin and Co letting agents very professional and pleasant to deal with. I must give a special mention to Lauren Proctor she is a star professional, genuinely helpful and always keeps you in the loop. Every office should have a Lauren Proctor.PositiveProfessionalism
5/5
FacebookHad a great experience finding a property to rent. Everything was dealt with quickly and professionally. From referencing to collecting keys was just 1 week and I even got a “moving in” toilet roll gift 😁 I was looked after by Mohammad who made the whole process easy and stress-free.
5/5
GoogleAbsolutely wonderful lady who knows exactly what she is doing for both the landlord and the tenant. She comes highly recommended
5/5
GoogleMegan was professional and efficient in getting work done on my property when it was vacated. It was back on the rental market in no time. Tenants found and moved in within short time. Very happy with the service.PositiveProfessionalism
1/5
GoogleMe and my husband been calling Blackpool office for a few days to arrange a house viewing on Ramsey Avenue. My husband even made online enquiry and left his mobile no. We keep on calling the office more than a few times but no one pick up the call. That’s shocking and made us wonder how do they sell the house without picking up the call and arranging the viewing with potential buyers.
5/5
Facebookmy experience with Martin and co has been a pleasure. very straight forward and Laura has made the process of a very stressful move alot easier. Always on hand via emails and phone calls and always gets back to me straight away! would 100% recommend Thankyou! x
5/5
Facebookjust Amazing, the best estate agents i have dealt with, laura has been amazing and i now have the most amazing flat to live in, anyone trying to find a home i would recomend going through martain & co ! Thank you so much Laura and John ..
5/5
GoogleMoving home is the most stressful experience, but Hayley eased all worries and was so helpful! So thankyou Hayley! You are an absolute credit ☺️
Hayley is an exceptional asset to our team. We truly appreciate your feedback.
5/5
GoogleOmg what can I say but a massive thank you to Hayley. Never meet such a helpful and professional person. She attended my every need and helped me find my dream property. Thank Hayley.
5/5
View AgentsThank you!
Caitlin and Jenna have been nothing but helpful throughout this process and i cannot thank them enough! Would recommend them to anybody!
5/5
View AgentsAmazing letting agent
Haley has always been a very polite and professional estate agent and has also been very helpful in helping us find both properties we have been renting. We can always get in touch with Haley, and even if she is busy at the time we know she will respond as soon as possible. This is because she is very reliable and we like that in an agent :) Im not the best at words but Haley has always taken care of any issues we may have had and supported us in both moves.
5/5
GoogleLauren was absolutely amazing at help me and my family when we was left with have to find somewhere to live with a baby, she pulled out all the stop and she was fantastic I would definitely recommend Lauren to anyone who is look for a property
5/5
GoogleHayley at Martin and Co very professional in managing my properties and always available when anything crops up. Thanks Ray
5/5
GoogleMy electrics went out in my living room and dining room, I'm disabled and use these all the time. Abbey got an electrician to me within an hour
1/5
FacebookFrom a landlord's point of view, abysmal customer service to put it lightly. In over 20 years of using estate agents and letting agents I have never experienced anything as unprofessional, rudeness, refusal to respond to emails or messages left by telephone, belligerent, intimidating attitude when you do get to speak them. Avoid at all cost would be my advice.
Hi Rachel we are sorry you feel like you have had this service we would request you contact the office and we can look into the matter for you
5/5
GoogleBeen with Lauren and Dan for over a year now and both of these two professionals have been the most helpful and have gone far and beyond to assist in my property as a landlord and now also as a sale, thank you Lauren and Dan
5/5
GoogleThank you, to Hayley, Faye and Hamzar. For helping me find and rent my new buy to let property. Appreciate how quick and easy everything was to sort. Very professional team, I highly recommend them.
5/5
GoogleThank you, to Hayley, Faye and Hamzar. For helping me find and rent my new buy to let property. Appreciate how quick and easy everything was to sort. Very professional team, I highly recommend them.
1/5
GoogleReally disappointed maybe because I'm on benefits they dont respond to emails or messages paid a holding deposit, waiting for reference checks to come through. The day after the come they put the property back on the market. Homelet tell me I've got a provisional moving date of September 22nd, yet cannot contact martin & co. I dont think they even look at emails or they just put into bin. Once they have taken the deposit they dont care. The customer service is not good. If a customet has lost out on a house or the reference checks are not accepted then shouldn't you contact the person in question. I've worked in customer service in the past and this is not how you treat people. Going to update because I recall something that happened. I received a phone call from this place and it was from the boss who acted like it was a mistake phone call. Only found out when I googled the number back. Like I said rip off company staff are only interested with taking your money and afterwards no customer service at all. The member of staff I was dealing with at the time left the job and was working somewhere else according to her email to me. Do not rent from these people con artists. I never got my money back or ever a phone call or email back after me trying to speak to someone. Everytime i was told nobody in office or I would get a call back. It lived over an hour away at the time so it wasn’t a case of I could pop into the office when I could.
1/5
GoogleReally disappointed maybe because I'm on benefits they dont respond to emails or messages paid a holding deposit, waiting for reference checks to come through. The day after the come they put the property back on the market. Homelet tell me I've got a provisional moving date of September 22nd, yet cannot contact martin & co. I dont think they even look at emails or they just put into bin. Once they have taken the deposit they dont care. The customer service is not good. If a customet has lost out on a house or the reference checks are not accepted then shouldn't you contact the person in question. I've worked in customer service in the past and this is not how you treat people. Going to update because I recall something that happened. I received a phone call from this place and it was from the boss who acted like it was a mistake phone call. Only found out when I googled the number back. Like I said rip off company staff are only interested with taking your money and afterwards no customer service at all. The member of staff I was dealing with at the time left the job and was working somewhere else according to her email to me. Do not rent from these people con artists. I never got my money back or ever a phone call or email back after me trying to speak to someone. Everytime i was told nobody in office or I would get a call back. It lived over an hour away at the time so it wasn’t a case of I could pop into the office when I could.
5/5
GoogleI have been communicating with martin & co for several months now, I must thank both Faye and Hayley, they are both very efficient and the response time is always fast.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Martin & Co's Blackpool office has 480 reviews across four platforms: 396 on Google, 46 on Facebook, 20 on View Agents, 18 on Trustpilot.
Martin & Co Blackpool is rated 4.3 out of 5 across all 480 reviews, and 4.4 out of 5 on Google from 396 reviews.
9 reviews from landlords, rated 4.8 out of 5 on average. For example, Matthew wrote: "Great Support from Hayley and team , on reasonably large scale project. The support enabled good understanding of the local councils requirements , enabling us ..."
8 reviews from tenants, rated 4.9 out of 5 on average. For example, Kanchana wrote: "I lived in the property for 2 years and the service of the team are wonderful and always helpful. Prompt responses and always happy to help. Special thanks to ..."
Martin & Co Blackpool, 119 Highfield Road, Blackpool, Lancashire, FY4 2JE.
