Every review we hold for the Blackburn office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIll trained, uncaring & pushy staff. Would not recomend unless you want multiple calls trying to push you into stuff.
George · 21 January 2019
Agent replied · 20 January 2024
We are saddened to hear that you had a poor experience - we can't find your name on our system as a previous client, but we would like to investigate this matter further. We would relish the opportunity to speak to you and try and discuss any concerns you have. Please contact one of our office and member of management will be happy to help.
★★★★★ 4/5
TrustpilotFeedback on Keenans Service
I consider the service provided by Keenans to be very good. The property involved was sold at an above the asking price and 24 viewings were arranged.The staff were efficient and friendly always returning calls promptly.I would recommend anyone to use them
David · 19 November 2021
★★★★★ 1/5
TrustpilotDO NOT USE SWINTON BRANCH!!!
If you are thinking of using this company to sell or buy a house, id think again! absolute shambles of a company 'we try harder' they say but dont seem to care if house's fall through near to completion. This is the disappointment you will receive.
Natalie · 6 February 2021
★★★★★ 5/5
GoogleEvery company needs a Sophia!!! Great customer service and very helpful!!
Nicola · 27 June 2024
★★★★★ 4/5
TrustpilotThe staff in the office are extremely…
The staff in the office are extremely efficient , knowledgeable and keep you bang upto date with viewings on your properties and inform you once viewings have taken place. Highly recommended.
Sarah · 3 March 2023
★★★★★ 5/5
TrustpilotSwinton branch were amazing from…
Swinton branch were amazing from valuation, viewings and the progression. All the staff couldn’t do enough to help. Reading some of the comments left by others I guess there’s just no pleasing some folk? Would recommend to anyone in the area who’s thinking of selling.
Andrew · 7 February 2021
★★★★★ 5/5
GoogleWe were delighted with the outstanding service, professionalism by Lorraine
Shakeel · 27 June 2024
★★★★★ 5/5
TrustpilotAmazing Service. Especially from Sam at the Bury Branch
The service from Sam at the Bury branch has been amazing. Constant check ups, keeping us updated very regularly. If I need help with anything I also know they are just a phone call away, which they always answer. Definatly recommend.
Georgia · 10 November 2021
★★★★★ 1/5
GoogleDont bother worst estate agent in blackburn very pushy always persuade sellers to refuse offers even when the vender agrees verbaly with buyer.... women called georgia dealt with my buy and was un profesional and was forcing the lender to refuse my offer.... AVOID AT ALL COSTS BUYERS AND SELLERS
Danyaal · 21 January 2019
★★★★★ 5/5
TrustpilotI have been on both sides of the…
I have been on both sides of the process with Keenan’s and have found them to be first class. Kayleigh in particular is superb. She is always diligent and attentive at every step. An absolute pleasure to deal with.
Scott · 27 January 2022
★★★★★ 5/5
GoogleBrilliant service from the Blackburn team really good help
DaRk · 27 June 2024
★★★★★ 5/5
TrustpilotSam at Keenan’s was brilliant.
Keenan’s we’re absolutely brilliant with our recent house purchase. Sam Knight at the bury branch kept us up to date throughout our sale and was always on hand if we had any questions. An absolute credit to the business! 👍🏻
Sean · 10 November 2021
★★★★★ 5/5
GoogleGreat service. Lovely lady to deal with (Abigail) really helpful.
Trina · 28 May 2024
★★★★★ 3/5
TrustpilotGood at making the sale, not so good at the admin afterwards...
Worked very hard and quickly to get the property listed and sold at an ideal price, but service levels once the offer was accepted took a major dip. E-mails often not replied to until chased 2 or 3 times.
Rick · 12 November 2021
★★★★★ 5/5
TrustpilotExceptional Team
All the team at Keenans are professional, friendly and knowledgeable. They are always ready to help with any queries and I know my property is in good hands. I wouldn't hesitate to recommend them. Keep up the great work.
Alyson · 11 November 2021
★★★★★ 5/5
TrustpilotKeenans sold my Dads house
Keenans sold my Dads house. Simon from the Manchester branch came round and valued it honestly unlike some other local agents, he also hosted all the viewings and the property was under offer the day after. Would highly recommend.
Kevin · 10 November 2021
★★★★★ 5/5
TrustpilotBest Customer Service
I had a few questions about a property listing on Keenan's. To my delight it was Alicja who was there to answer them. She was wonderful and patient with me. Some of the best customer service in the industry.
Stephen · 10 November 2021
★★★★★ 3/5
GoogleDidnt do a good job of selling my house the first time , their answer was reduce the price , but took it off the market for 6 months , put it back on and they sold it within the week without reducing it further which they wanted to do .
Dave · 22 January 2016
★★★★★ 5/5
GoogleThank you to all the members of staff at Keenans Accrington for their assistance in selling our property,
Howard and Mary Williams
Howard · 23 August 2023
★★★★★ 5/5
GoogleGreat service. Lovely lady to deal with (Abigail) really helpful.
Trina · 13 May 2024
★★★★★ 1/5
TrustpilotWhat a waste of time
What a waste of time. I sent 3 emails asking them to value a property for our family after a bereavement. I dis not recieve anything back. Failed at the first hurdle. Every other estate responded within 24 hours
Andrew · 21 September 2021
★★★★★ 5/5
GoogleVery professional . We have sold and bought a number of houses using Kennan's. Jonathan at the Accrington branch ,as always been professional, helpful, and very thorough through all our sales cheers Jonathan 5 🌟 …
Martin · 20 January 2022
★★★★★ 5/5
GoogleThe staff at Keenans were amazing. They were friendly and so helpful every step of the way. They did their best to make my house sale as stress free as possible. Thanks to all the team.
Carolann · 20 January 2022
★★★★★ 5/5
TrustpilotBrilliant service from the burnley…
Brilliant service from the burnley branch! Just waiting for the keys to our new house! Thankyou to Danielle and Georgia for helping find the perfect house and for getting things moving quickly! Also Thankyou to the guys who showed us round several times!
Stef · 29 July 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
