Every review we hold for the Blackburn office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFantastic Sales staff. With you all the way and not to mention always go the extra mile for their customers. Constantly updated and looked after throughout. Thank You John and the Team for making it easy and simple for me.
Definitely recommend you and use you again.
Rizwana · 14 June 2022
Agent replied · 13 June 2024
Thanks for your great review & recommendation. It's great to read that John & the team at Entwistle Green, Blackburn provided you with such a great service. Best Wishes, Tracey
★★★★★ 5/5
GoogleContacted Entwistle Green to market my property which sold within 3 weeks. I found John, Stephanie and Julia very professional and pleasant to deal with. Stephanie kept me up to date with the process by telephone and email. I have no hesitation in recommending Entwistle Green, great team and great service.PositiveResponsiveness, Professionalism
Pat · 27 August 2021
Agent replied · 13 June 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhat can I say about the team here at Blackburn? Professional, enthusiastic, polite and couldn’t do enough to help. I’ve rented numerous properties in my time and never have i had such a positive experience like I did with the girls at Blackburn.
Thanks again and a massive thanks to Bobbie in particular (but you’re all equally as great)
Harry · 15 June 2019
Agent replied · 13 June 2024
Thank you Harry for your kind words, I will pass your comments on to Bobbie and the team. Best wishes, Mark
★★★★★ 5/5
GoogleVery helpful, excellent customer service. Made the whole experience feel less stressful.
Mariam · 26 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! We strive to provide excellent customer service and make every experience stress-free. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExceptional service from John Hopson and the team on a recent purchase in the ribble valley area. I did feel I was working with an estate agent that was doing more than required and supported throughout the purchase. I would recommend anyone to use Entwistle Green if John and the supporting team is involved. Thank You!
Sharaz · 14 June 2020
Agent replied · 13 June 2024
Thank you for your detailed and wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
★★★★★ 5/5
GoogleBrilliant!!! Very professional and friendly, the best service helping us find a new home quickly. Tracy kept us fully informed from start to finish, thank you so much.
Annie · 16 December 2023
Agent replied · 13 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust rented a flat using EG and I really appreciate their supportive behavior throughout, even it was first experience applying for renting, especially Miss Tracy, a lovely kind hearted lady.
Munir · 19 April 2025
★★★★★ 5/5
GoogleA massive thank you to Tracy. You have been amazing with all your help from the viewing to the application process. So professional and helpful, no question was too silly to ask. Thank you again.
Ricky · 14 June 2023
Agent replied · 13 June 2024
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSherry, Tracy and Donna were amazing in helping me get an apartment to rent in Darwen. Their communication was spot on and continued to update me in all the processes with their services being excellent.
Ebenezer · 14 June 2023
Agent replied · 13 June 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVary Lovely and helpful people! ♥️ Thank you so much again xx everything go quickly and easy xx Very recommended xx I'm moving from Deferent City and I don't need to travel to do anything xx Very good communication with Tracy and people who working there xx Thank you so much for your help, understanding and for a new home and new beginning for my family xx Thank you so much xx ❤️
Sandra · 13 June 2025
★★★★★ 5/5
GoogleHad a great experience with this team especially Tracy. Thankyou so much . The team is very friendly and professional.
Revathi · 14 May 2024
Agent replied · 13 June 2024
Revathi S Nair thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOutstanding service provided by Tracy along side a great team, kept updated all throughout process, very pleasant experience. Everything was done professionally and efficiently. I would recommend Entwistle green to all
Ahmed · 18 August 2023
Agent replied · 13 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEntwistle Green Blackburn have been a great estate agents to work with. Both Sherry and Tracy have been very friendly and helpful throughout the whole process. We are first time renters and everything has been smooth and straightforward. Both myself and my partner can contact them at anytime and they’re quick to respond to any queries. Would highly recommend!
Fatima · 22 September 2024
Agent replied · 22 October 2024
Thank you Fatima for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMegan was my agent when I was searching for my first letting property. She was so friendly, helpful and offered peace if mind as well as advice. Would definitely recommend Entwistle Green, more than willing to help during searching, visits to properties and happy to go over and beyond after the agreement too
Shazia · 14 June 2020
Agent replied · 13 June 2024
Thank you for your excellent 5* review. Best wishes, Lucy.
★★★★★ 5/5
GoogleI chose Entwistle green because they were so honest and genuine, totally upfront about everything, not at any point did I feel rushed, this was a particularly difficult sale for myself and they made sure I was reassured and kept communication to a level I felt comfortable with and passed this information to 3rd parties, to minimise any further stress on myself, which was greatly appreciated all members of staff are super helpful and respectful highly recommended, certainly over other local estate agents who can be quite rude and pushy
Elisha · 14 June 2023
Agent replied · 13 June 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleVery Poor Service. They give appointment confirm it and then cancel it but without letting you know. And when you call them back after their ‘No Show’ lady on the phone lies and say she tried to call you and it rang but no one answered. I didn’t have any missed call. When I asked why did she not leave a voicemail or message so simple said she didn’t. Very rude. I lost my half days wages unnecessarily. Very unprofessional and very poor.
Rockmount · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThey sent a confirmation text for a 9.15am viewing, only to ring at 9am to say that it was a mistake and was for 3pm. They then continued to put the blame on me saying, I should have rang them when i got a morning appointment as they only do afternoon showings. How am I meant to know I am to rearrange a morning appointment, i dont work there to know there is only afternoon showings!! I travelled 40mins after a nightshift, to have a phone call 15mins before a viewing to cancel, whilst sat outside the property, utterly disgraceful and gave no apology! The lady on the phone call also lied saying she sent a confirmation for 3pm after the morning was sent, but i have nothing on my phone except my liason about the property and the vieiwng time. If they owned up to their mistake, i would have rearranged but after being accused and let down once, im not going to be fooled again.
She · 14 June 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am very satisfied with the whole service and special thanks to Tracy for she has helped us so much and asked every question with patience.
Mohammad · 16 November 2023
Agent replied · 13 June 2024
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleI would recommend letting a property with entwistle green blackburn I would like to thank Tracy Donna Sherry for all their hard work and experience 5 star
Bernard · 17 October 2023
Agent replied · 13 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAs a previous tenant I have had a good experience when dealing with the team.at entwistle green blackburn branch. Particularly Sherry who went above and beyond to help with an issue I had once I left the property. Great customer service and very friendly. Thank you :)PositiveResponsiveness, Professionalism
Michelle · 14 June 2021
Agent replied · 13 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 2/5
GoogleEntwistle green were fantastic when me and partner were buying a house. Julia was lovely and extremely professional. However, that is when the praise stops. Countrywide who Entwistle green use are absolutely awful! We paid for searches back in March and they weren’t submitted till the 3rd July. Due to covid and the reduction in mortgages, we pulled out of the property. I rang countywide to cancel the searches on the 13th July. We were told that we would get a refund, however this was a lie and now they are saying that some of the searches had been done when I wasn’t told this over the phone. They are refusing to refund us the full amount and so I have got a legal team involved to try and resolve this. Countrywide is a big NO, do NOT use!!!NegativeQuality
Emma · 14 June 2021
★★★★★ 1/5
GooglePoor communication, non-compliance with basic legal obligations, and prolonged delays in returning monies lawfully due.
Pedram · 23 January 2026
Agent replied · 25 January 2026
We are deeply sorry for the negative
experience you had with our company. We take all feedback seriously and we
appreciate you bringing this to our attention. Please email me at
EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards,
Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe arrange Entwistle Green to carry out a valuation on the property and we found John extremely helpful and polite.
Since the property has been sold the communication with Julia has been fantastic and we appreciate her time and effort as this is all new to us.PositiveProfessionalism
Rebecca · 14 June 2021
Agent replied · 13 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBobbie was amazing from the viewing she showed us around was so helpful. She kept me informed from start to finish and I can't wait to move into my new property.
If your looking for an estate agents with attention to detail, friendly and supportive. You need to visit Entwistle Green:)
Anndrena · 14 June 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.