Every review we hold for the Blackburn office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAbsolutely amazing team. From valuation appt right through to the completion John and the team was there every step of the the way. Always returned calls or responded quickly. Very professional honest inviting and understanding. Know the market well and definitely work hard for your gain not just their fees. Realistic and reliable. A great service. Well done all worth every penny.
M · 14 June 2022
Agent replied · 13 June 2024
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently moved into a new home with the help of Tracy who was very helpful throughout, making the process as easy and as quick as possible.
Zac · 26 March 2026
Agent replied · 16 April 2026
Thank you for choosing Tracy to assist you with your home move! We strive to make the process as seamless and stress-free as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have been very impressed with Tracy, how informative she’s been and how easy she’s made the process of securing my new property. I look forward to a successful tenant-agent working relationship going forward
Samantha · 11 January 2026
Agent replied · 25 January 2026
Thank you for your kind words! We are so glad Tracy provided such great service during the process of securing your new property. We are excited to have you as a tenant and are committed to building a successful working relationship with you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI was very lucky to meet their staff. Sherry is a heaven sent. She sent me a message with regards to the property I like, met me, and offered it to me without any feelings of doubt or discrimination. I met other staff too like Tracy and they are all accommodating and helpful. HATS OFF to all of them.
Aenahs · 14 June 2022
Agent replied · 13 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a wonderful experience with Entwistle Green. They were approachable, helpful, and very professional. I would definitely use their services again
Ali · 15 April 2026
Agent replied · 16 April 2026
Thank you for the positive review! We are thrilled to hear that you had a wonderful experience with us. Our team strives to be approachable, helpful, and professional for every client. We look forward to working with you again in the future.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEntwistle green letting , along with tracy and all other staff very kindfull and respectfull staff ,made my move to a house incredibly easy, they were professional ,humble and really helped me out. I highly recommend them if you are looking for a smooth and hassle free renting experience,from the first day tracy helped me in every thing and the paper work , trust me they are the best ,thankyou so much tracy for your unconditional support for me god bless you.
Imran · 8 June 2024
Agent replied · 13 June 2024
Imran, many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI let a property via this estate agent. I am still awaiting the return of the deposit several months after the tenant left without paying several thousands of pounds of rent.
Shayanzd · 18 January 2026
Agent replied · 25 January 2026
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHelped us gain our family home ❤️ very greatful for there help
Jody · 11 June 2026
Agent replied · 11 October 2026
Thank you for sharing your positive experience with us! We are thrilled to have helped you and your family secure your dream home. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFriendly, compassionate, their team are incredibly professional and provided excellent advice. Highly recommend to anyone.
Md · 11 May 2026
Agent replied · 11 October 2026
Thank you for your kind words! We pride ourselves on being friendly, compassionate, and professional in all that we do. It's our pleasure to provide excellent advice to our customers. We greatly appreciate your recommendation to others. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleEntwistle Green has been unbelievably helpful. Sherry and Tracy were committed to helping me find the right home. Amazing services, thanks!
Ionica · 15 October 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave us this amazing 5* review Ionica. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom day one Tracy was fantastic, was happy to answer all questions, the whole process was fast and efficient, i don't have the words to thank Tracy for all she has done for me, Amazing service, fantastic and Trustworthy staff. Thank you once again
Rehana · 14 June 2023
Agent replied · 13 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhat an amazing service provided by the lettings team. In particular Donna Murphy was superb throughout the process. Thank you.
Tabassam · 8 October 2024
Agent replied · 22 October 2024
Thank you Tabassam for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSuch a smooth process for a first time renter it made things so much easier. Communication was perfect , couldn’t of asked for a better service
Emmalise · 25 January 2026
Agent replied · 16 April 2026
Thank you for taking the time to share your experience! We are thrilled to hear that your first rental experience with us was smooth and enjoyable. Providing excellent communication and service is our top priority, and we are glad we could make it easier for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would absolutely recommend Entwistle Green, they have been absolutely fantastic helping me find and move into my new home. They stayed in contact every step of the way and kept me in the loop. Bobbie is an absolute legend, going above and beyond what was expected of her. A very very happy customer 😊PositiveResponsiveness, Quality, Professionalism, Value
Ian · 14 June 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Scott @ Customer Relations.
★★★★★ 5/5
GoogleWe recently moved into a new house with the help of Tracy who was really helpful
Ellie · 2 April 2026
Agent replied · 16 April 2026
Thank you for choosing Tracy to assist you with your move! We are thrilled to hear that she provided exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleViewing the property was excellent, it was professional and very informative. Imogen kept us completely informed on how our offer was progressing and came back to is when she advised she would. We couldn’t have asked for any more from. Thank you for making the process such an easy one.PositiveProfessionalism
Nicola-Jayne · 14 June 2022
Agent replied · 13 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am extremely pleased with the services provided by entwistle green. Special mention to Sherry who was so kind and accommodating and made the whole process really smooth for me! Thank you so much Sherry!
Anju · 17 October 2023
Agent replied · 13 June 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRight from arranging the viewing to having the key handover, everything was extremely well communicated, professional and swift.
My Negotiator was Toni Lockyer, and she did a wonderful job at every step.
Would blindly recommend Entwistle Green to anyone for a complete peace of mind and a very facilitated move process.
Thanks again.PositiveResponsiveness, Professionalism, Value
Yasir · 27 August 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleHad a great experience renting a property through Entwistle Green, particularly Toni who helped us through every stage of the process, whether it was replying to emails quickly or answering phone calls and answering any query we had, she was very helpful and she ensured the process was as smooth as possible, would definitely recommend.PositiveResponsiveness, Professionalism
Josh · 14 June 2021
Agent replied · 13 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a brilliant experience with Tracy and her team they kept me updated with everything I needed to know and answered the questions what I needed asked ! Communication from the team was spot on thank you !
Kelsey · 14 June 2023
Agent replied · 13 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLess than 2 weeks after contacting Entwistle Green for the first time, John had been out to see us and our house was on the market and sold. Stephanie has been great throughout the process and kept us updated along the way. I would definitely recommend them to anyone planning to sell their house.PositiveResponsiveness, Professionalism
Kathryn · 14 June 2021
Agent replied · 13 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a wonderful experience with Entwistle Green. The whole process from finding a place to getting it all done was seamless. Can’t recommend them more! 🤩 …
Sofia · 26 November 2025
Agent replied · 26 December 2025
Thank you so much for your glowing review! We are thrilled to hear that you had a wonderful experience with us. Our team strives to make the entire process seamless for our customers. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmazing communication and lovely customer service. Highly recommend if you’re looking for any property.
Jack · 26 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! Our team takes pride in providing excellent communication and top-notch customer service. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleLack of communication and avoidable delays in releasing the deposit made this a disappointing experience. I would not use this service again.
Daniel · 18 January 2026
Agent replied · 25 January 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
