Trusted Agent profile · Bishopston
Verified
★★★★★
4,119 reviews across 2 platforms
201 Gloucester Road, Bishopston, BS7 8BG
Ocean,'s office in Bishopston, at 201 Gloucester Road, is rated 4.8 out of 5 across 4,119 reviews on two platforms. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Ocean,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bishopston office, from every platform, shown as written. First names only.
5/5
TrustpilotWe were first time buyers and were…
We were first time buyers and were recommended Simon through Ocean when we enquired about a viewing. Simon was very helpful from our first point of contact, he made it simple for us to understand the process and he was always very communicative, prompt when answering questions (which we had a lot of as first time buyers). Would 1000% recommend to anyone who needs mortgage advice! Thank you Simon
5/5
TrustpilotOcean, Westbury-on-Trym, Bristol, gave it their all!
After what can only be described as a harrowing experience with Goodman & Lilley (G&L) in Henleaze last summer which ended in an aborted sale, we turned to Ocean in Westbury-on-Trym just before Christmas to help us sell our home. It’s fair to say we were physically and mentally exhausted by then and extremely stressed/anxious when we relisted our home with Ocean. However, it quickly became clear that Ocean were very, very different from G&L. After hearing about our experiences last year, Ocean were determined not to let us down and vowed to get us through to completion this time around.Being honest, we were probably not the easiest customers Ocean had ever had, purely because of our awful experiences last year which eroded trust and tainted our view of estate agents in general. Because of our high stress levels, we really did need a lot of support in terms of frequent communication and relaying information promptly to us. However, Steve and Melissa (and also Tim, their professional photographer) gave it their all. They were always positive and genuinely complimentary about our much-loved 1920s home. This of course then cascaded down to potential buyers viewing our property. With some key suggestions from Steve regarding presenting our house a little better and with some fabulous photographs from Tim, we received two offers in days. We struck gold with a lovely couple who fell in love with our home.Once an offer was accepted Ocean sprang into action (especially Melissa) and continued to work hard to keep the process going until we exchanged and completed. Ocean worked hard as a team, from start to finish, to get us through to completion and for that we are very, very grateful to them all.If this alone has not persuaded you to ditch other estate agents who talk-the-talk but don’t walk-the-walk, and go straight to Ocean then perhaps this will. We completed (yes, completed with cash in our bank account) on our house sale in 10 weeks flat. This was from initial viewings to completion date. We appreciate this is quite extraordinary and that we did have very keen, dedicated buyers and a relatively small chain. However, this quick turnaround must still be commended and shows what can be done when all parties pull together and are 100% committed to the process going forward as quickly and as smoothly as possible.Very well done Ocean Westbury-on-Trym, we highly recommend you and wish you all the very best this year, and in the years to come. Thank you.
5/5
TrustpilotHighly recommend
Brilliant experience from start to finish.From being shown houses to collecting Keys, Oceans were amazing. When looking for houses, Matt had the hardest job. That being said he was patient with us, he did insist we view a house, even though I wasnt keen due to viewing online. Matt told us we needed to view and not go off photos.. im glad we did as now we live in that house! Oceans communication through our long and complicated process cant be faulted. They always kept us up to date with any progress and we didnt have to chase them once (which was a first in our chain) Lovely team, cant fault them, highly recommend.
5/5
TrustpilotVery good rental service
I have used Ocean to let my two flats in Bristol for years and have always found them very helpful, friendly and professional.Everyone in the Bishopston Office is friendly and totally reliable and in my latest renewal Jack Evans handled everything really well, especially since I missed an important email. He followed up and in the end called me to alert me to the missed emails.I
5/5
TrustpilotWe are delighted with our new home
We are delighted with our new home. This would not have been possible without Mel, who listened to what we were looking for, knows the area well, and found the perfect fit. She kept us informed throughout the process, was always quick to act, and was happy to open up the house if we wanted to visit or had a survey etc. I'm very pleased to wholeheartedly recommend Mel and the team.
1/5
TrustpilotDO NOT USE!!!!!!
Absolutely disgusted with the Bradley Stoke branch. The manager Stefano is rude, condascending and is incapable of telling the truth. We asked for a reval to be done as they hadn't sold our house in 8 months and he threw in he needed to remind me we were in a pandemic. He told me I knew nothing about the housing market (I work in mortgages!) told me he would not change the advert for the house as per my request and couldn't even be bothered to let us know our move manager (who is just as useless) was on holiday. Apparently she hadn't been off in 6 months but the office only reopened last month (another lie) and didn't think she needed her out of office on. I tried to make an official complaint back in feb as we had heard nothing, from anyone. He fobbed me off with lie after lie. He told me he would be a lot happier if I took my business elsewhere. So I have. Never have I been so appalled and upset with the way a business has treated me. I will never buy a house through them nor sell another through them. Seriously consider before using these cowboys.
We were very disappointed and concerned to receive your comments. This is of course far from the feedback we would expect, as can be seen by the numerous positive reviews received for all of our offices and services here on Trust Pilot. We are Bristol's largest independent estate agent, and local employer of over 37 years, we have grown over these years by providing expert advice and exceptional service for which we are very proud. Please be assured we are taking your comments very seriously, it is very regrettable to us to have any unhappy customer. Your case is being fully reviewed by a Sales Director, and our Managing Director has been made aware of your comments. We will respond directly as soon as a thorough investigation has been completed.Assuring you of our best intentions, Ocean.
5/5
TrustpilotOceans were amazing.
Oceans were amazing. Really helpful and supportive in the move.
3/5
TrustpilotStill not impressed, but it's sorted...
Update: Keith at Ocean has contacted my partner and I, going out of his way to smooth things out and make amends. Hence why I've changed this rating from 1 to 3 stars.Here is the full explanation of the scenario:.1. Ocean postponed the move in date twice because previous tenants had difficulty with their house purchase. I know this was due to an agreement between the landlord and the tenants, but I still feel that they broke their word to us and gave us too short of notice (less than 30 days for our respective landlords and re-booking moving van, internet, cancellations of utilities etc.).2. Slow to answer. Furloughed staff due to COVID but Keith was lamenting how busy he was, using it as an excuse to not answer properly or on time. If they're busy, then they shouldn't furlough staff and take gov. money. .3. Property not professionally cleaned, it was disgusting. Hair and genital hair in the bathroom, bathtub drain half blocked with hair, cat hair and dirt and dust on carpets. I sent photos and Jamie, our property manager, only said sorry that we feel the property isn't up to our standards of cleanliness. Jamie didn't offer any other help.Photos of the hair, dust, dirt and videos of such are on YouTube and Google Maps reviews. (I cannot leave URLs in this review, Trust Pilot don't allow it.)Jamie and the landlord refused to reimburse us 45 GBP for hire of the carpet cleaner on the grounds that the previous tenants had supplied an invoice from "Shinyclean Southwest LTD" attesting that the property had been "professionally" cleaned to a satisfactory level. This was not the case. My partner has a cat allergy and asthma, and I have an allergy to dust mites. This property wasn't cleaned suitably enough, not to mention during COVID times.We had no choice but to waste our time and money cleaning ourselves because no company could come on such notice over the weekend. If only we had known the state of the premises, we would have hired actual professional cleaners ourselves and postponed our move by a day or two..4. Reference checks took ages. It was through a 3rd party company called The Lettings Hub. I understand they aren't Ocean. The good thing Keith did finally as our move-in date grew closer was personally phone up The Lettings Hub to have them speed up the checks. .Things are now at least better after Keith contacted my partner and I a week after we moved in. The "last straw" (the poor cleaning done by Shinyclean Southwest LTD) drove me to leave this negative review, and he contacted us to reimburse us the cost of hiring the cleaning machine out of his own pocket. It's a nominal amount, really, but to us it felt like "salt in the wound" after having endured so much hassle in getting moved in. .I'm glad that he contacted us. It shows his dedication to his job and his customers.
Thank you for your feedback, it is clear you have had a disappointing start to your tenancy for which we are very sorry.Your comments certainly do not reflect the level of care and support Ocean letting and management are known for, not least our Portishead office. As can be confirmed by the many positive reviews here on Trust Pilot.Ocean is an independent business and local employer of over 37 years, for which we are very proud. We help thousands of people move home every year in both sales and lettings and make every effort to ensure a stress-free move. Once again, we are sorry this has not been your experience to date. Your feedback certainly warrants investigation, your case will be reviewed by an Ocean Lettings Director who will report back directly ASAP.Assuring you of our best intentions at all times, Ocean.
5/5
TrustpilotFantastic Service from Ocean Estate Agents - Huge Thanks to Kelly Jones!
I wanted to share my incredibly positive experience with Ocean Estate Agents, particularly with solicitor Kelly Jones. Throughout the process of buying my new home, Kelly provided exceptional support and went above and beyond to ensure everything ran smoothly.Her responsiveness and efficiency were truly impressive. Kelly was always available to answer my questions and kept me updated every step of the way. Thanks to her fast action, the entire process was completed in under 8 weeks, which is much faster than I ever anticipated.If you're looking for a reliable and efficient solicitor to handle your property transaction, I highly recommend Kelly Jones at Ocean Estate Agents. Her dedication and expertise made the whole experience stress-free and successful.
5/5
TrustpilotMark and the whole team were extremely…
Mark and the whole team were extremely helpful and very professional in handling the sale of my late brothers difficult property. When the buyer was going to pull out of the sale Mark worked with me and the buyer and went the extra mile to get to a successful completion. I cannot thank him enough for his professionalism and dedication.
4/5
Trustpilot5* Joseph and Molly
The 2 agents who showed our home were wonderful! Joseph and Molly - I rate them very highly. Friendly, approachable, reliable and upbeat (even after months of showing our home).There was a misunderstanding originally with Ocean regarding the commission percentage as I had obtain their details from an online portal which meant there was an extra fee involved (GetAgent beware!).I also queried the advice given when it came time to reduce our price - the advice was to reduce the price in £50k increments, but we reduced it by £25k once and that seemed to do the trick.Ocean's legal team were very efficient.
5/5
TrustpilotREVIEW OF OCEAN ESTATE AGENTS WESTBURY…
REVIEW OF OCEAN ESTATE AGENTS WESTBURY ON TRYMWe met a number of local agents, but from the start we knew that we would be placing our trust in Steve Clark. He was the most knowledgable about our area and the most motivated- the fee was also very competitive. The photographs were of a high quality and we were impressed at the number of viewings we achieved. Nick was excellent at feeding back after each appointment.Covid19 hit and Steve did absolutely everything to keep our sale on track as we were also purchasing in another part of the country. He went above and beyond to help us get to our next home, working tirelessly with agents, solicitors etc to keep everyone informed and make it all happen.Ocean did a brilliant job from start to finish- some of the more established agents in BS9 did not even call me back! If you are looking for exceptional customer service and dedication to selling your home, then make sure you get in touch with Ocean.
Thank you very much for your feedback and kind comments, Steve and the team will be very pleased when reading your review. More importantly, they will be genuinely happy that you have had a positive (hopefully relatively stress-free) selling experience, as are all of us at Ocean estate agents.All the very best in your next home and pastures new, Ocean.
5/5
TrustpilotRichard Jarrett is an amazing broker
Richard Jarrett is an amazing broker, he very friendly & easy to talk to. He works hard to find me the best mortgage deals and if I have any concerns about my mortgage application he’s happy to resolve them for me. When the mortgage application is handed over to Claire she’s always chasing the process and keeping me updated, I’m always pleased with both of them work ethic. I would recommend them to anyone.
1/5
TrustpilotAwful
Always late and uninformed. Much like the majority of Bristol estate agents. We had estate agents not turn up to viewings, arrive with the wrong keys and not even know about properties they had on their books. A shambles.Edit: In response to your reply - my wife met one of your agents at a property on Coronation road (above a dentist) she didn’t have the keys. We arranged to view at Farley’s Yard - no one arrived. Every other meeting (Dagmoor Road, one in old market and another I can’t recall) your estate agents were late. So that’s 5 appointments. I’m pleased that you have done so well over the past 35 years, however, perhaps standards are slipping? That was certainly our experience. As for your fantastic reviews, it doesn’t appear to be the same on ‘all agents.’ I’m sure you don’t have copywriters creating false reviews for you on trustpilot or anything like that...
Thank you for your feedback. We are sorry you have not been impressed by the service you have received. We would, however, dispute your assertions, as Bristol's largest independent estate agency of over 35 years it is fair to say that we would not have had the opportunity and privilege to help the many thousands of sellers, buyers and tenants move home every year if we provided the service you describe. Moreover, we would not have attained and maintain the 5 star 'excellent' rating on Trust Pilot. As you have demonstrated, Trust Pilot is completely open & transparent, we welcome all feedback and we're very proud of the vast majority of positive reviews we receive daily.We have looked into your viewing records and do accept on 1 occasion last year the negotiator was late, for this, we apologise, occasionally circumstance beyond our control do cause our tightly controlled schedules to slip. Rest assured our staff manage their diaries with the utmost care and make every effort to keep exactly to arrange times. As I'm sure you can appreciate, many circumstances in a busy city do occasionally cause delays.It looks like you cancelled other viewings or indeed we gave notice that viewings were cancelled due to properties being sold. We are however looking into your records further to ensure we have a complete understanding and assessment of your feedback. As you can appreciate, we are currently out of our usual business hours.If we have anything else to comment on we will do so in due course, once again thank you for your review.Regards, OceanAdditional:All of our customer reviews are from genuine customers, our 'invite list' is open to any and all scrutiny and is regularly vetted by Trust Pilot audit teams. We absolutely and categorically do not obtain any reviews or feedback from non-customers and refute any suggestions vigorously. We are an independent, Bristol company and local employer, we make every effort to make the home moving experience as stress-free and enjoyable as possible.Once again, we are sorry this has not been your experience and wish you the best of luck with your property search.
1/5
TrustpilotWell from start to finish was a…
Well from start to finish was a terrible experience. Moved in house was not clean dirty and asked for it to be cleaned. Not ever done. Maintenance on property was not done with leak in ceiling and mould.Would never want to rent through ocean ever again. Poor experience. Poor communication. Avoid
5/5
TrustpilotCan Highly Recommend Ocean
Move day today! Took longer than anticipated but the team in Shirehampton are just great, can’t fault them for communication and patience. A BIG shout out to Sadie Jones who is a gem. I found her very professional and easy to get on with, I had all my queries and concerns addressed immediately when raised, always feeling reassured after talking with her. Also thank you to Sam McGreevy who lead us down the path to ‘new beginnings’ couldn’t have done it without you - Jayne B.
1/5
TrustpilotReally poor service
Really, really poor service from Ocean Property Lawyers Filton. During a recent house move I've encountered a complete lack of both urgency and proficiency. I suspect that unfortunately most solicitors will work backwards from a worst case scenario date and show little urgency before this date, but in my case any attempt to chase progress and hurry things along in a polite way seems to be met with a stubbornness that results in quite the opposite. There are many specific examples that I won't go into here where things could have been so much quicker but the main one that I will mention is that any enquiries that are raised due to searches are just worked through by the conveyancer without talking through with the client, explaining what the risk is of each one and letting the client decide which ones to pursue an answer or resolution to. Many, many days were wasted by the conveyancer raising lots of queries and deciding that every one needs an answer until such point the we have proactively on several occasions suggested that some might not actually need looking at as the risk is negligible. This should be the customer's choice. I am so frustrated that a house move with virtually zero chain took over 5 months from start to finish. I would happily have paid more for a quicker service but unfortunately in this industry there is no incentive to go quicker and no penalty for providing a poor service.
Thank you for your feedback. We are sorry to hear that the service provided did not meet your expectations on this occasion. We understand your frustration regarding the number of enquiries raised. One of the three transactions we were simultaneously tying in for you involved a complex shared ownership matter with changing circumstances, and we raise enquiries in the best interests of our purchaser clients. Our records also reflect conversations between your case handler and yourselves regarding the outstanding points and the potential to waive these. We appreciate your feedback and will take it on board, as it is important to us to strive to understand and consistently improve our high standard of customer service and care.We hope you are happy in your new home.Best regards,Ocean Property Lawyers
1/5
TrustpilotThe absolute worst!
My husband and I are planning a move from Cornwall to Bristol and contacted Ocean (Downend branch), regarding a property we were interested in renting. We informed them that I would be traveling exclusively for the viewing via train. Five minutes before our 3pm viewing, I receive a call from the agent stating that she has the wrong keys and may not be able to show me the property. While she made attempts to fix the issue and ultimately was able to get the right keys (20 minutes later) she expected me to wait another 45 minutes in the freezing cold for her to come back to the property for a viewing. I considered waiting to view the property before taking my scheduled train, but instead decided not to, and fortunately that was the right decision as her mistake would have cost me another hour and 45 minutes of my time to catch the next train home. I have never worked with anybody so grossly unprofessional and incompetent in my entire life. Her response to the waste of my time and money was that all she could do was apologize. An apology is not good enough. I spent nearly £200 to get to a viewing that she was not prepared for. It's embarrassing. Do better!
We sincerely apologise for any inconvenience caused. Please rest assured, this is a very unusual situation.In this instance, we were recently appointed on a let-only basis and do not hold the keys to this particular property. The elderly parents of the landlord provided us with keys shortly before your scheduled appointment. Upon arriving early to prepare for your visit, we discovered we had been given the wrong keys. We informed you as soon as this became apparent.The further delays were due to contacting the parents of the landlord, them travelling back to their home to find the correct keys, and then travelling to our office (nearer than the property). Then, our consultant would have returned to the property for you to view.As Bristol's largest independent agent, we successfully let thousands of properties each year for many satisfied landlords and tenants, as our reviews attest. Once again, we apologise for this unfortunate situation.Regards, Ocean
5/5
TrustpilotA quick stress free sale
When I rang late one afternoon an appointment was made for first thing the next morning. Stefano arrived on time and in good spirits, taking the opportunity to introduce me to Stefan at the same time.They had clearly done their research, and were able to talk me through previous comparable sales, offering insights along the way.They demonstrated a commitment to finding ways of ensuring the best price and timeline could be achieved using their overall knowledge of market interest. Once I had agreed to proceed,they got a great photographer, Max over to us within a few hours.and ensured the property was on the market in less than one working day. Once we had an offer, Stefano offered me sound advice, at one point this even meant he was in contact with me whilst on leave, watching a key sports match. Stefan was always there in the background to help things along, and gave me confidence. Once I had agreed an offer, Abigail took over and did a great job of making her role clear and acing as go-between and Nick provided me information on a valuer’s visit in a clear and timely way. Thank you to all, including our purchasers who have been a pleasure to deal with.
Hi Heather, thank you so much for taking the time to give us your feedback, it's very much appreciated. We are very proud of the whole team at Bradley Stoke for just the reasons you describe and their constant commitment to providing the best service possible. Merry Christmas, all the best for 2020, Ocean.
5/5
TrustpilotFriendly, Professional & Efficient Service
We moved into rented accommodation, having sold our house, after 50 years of home ownership. Charlie was very helpful in ensuring our move went as smoothly (and stress free) as possible.From the viewing until the signing of the tenancy agreement Charlie, provided a very helpful friendly and efficient service, guiding us through the whole process. There was a hiccup with the cleaning and Charlie arranged for the apartment to be professionally cleaned, it was spotless with all the carpets shampooed.Ocean provided excellent holiday cover over the Christmas period as when Charlie was on leave, Keith kept the process going and was available for help. This was in contrast to our buyers solicitors when everything stopped whilst the solicitor was on holiday, which could have resulted in losing the rental.We would be happy to recommend Ocean Lettings.
5/5
TrustpilotExcellent service and communications…
Excellent service and communications from Ocean throughout. From the initial listing and marketing, through the management of viewings, and the lengthy exchange/completion process that is unavoidable with all house sales, we were kept up to date with no issues. Ocean, and Debbie in particular, were helpful, attentive and lovely to deal with. Recommended.
5/5
TrustpilotWe communicated with Jemima and James…
We communicated with Jemima and James while viewing a property to rent, and they were both so lovely and helpful throughout. They answered all our questions, gave us lots of advice and were really accommodating with our availability.
5/5
TrustpilotAbove & beyond 100% recommended
Not gonna lie, from start to finish these guys have been awsome! Both Liam & Emily are a credit to Ocean. After issues trying to sell my house for over a year with another Estate Agent in this area (who shall remain anonymous for now) Ocean took charge and delivered, selling the house in a couple of days. Emily went above and beyond in keeping me in the loop. I would 100% recommend these Estate Agents in Bristol.
5/5
TrustpilotMark Cutler and Tanya West from…
Mark Cutler and Tanya West from Shirehampton branch were amazing at selling our bungalow in Shirehampton from the word go kept us in the loop from start to finish extremely helpful. Ashleigh Westcott-Egan from North street Southville was the best person ever, she called back within minutes if unable to take my call. Helped me with all my questions and queries. I will definitely e using these three people again when I sell my other bungalow in Severn Beach
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ocean,'s Bishopston office has 4,119 reviews across two platforms: 27 on Facebook (across the whole business), 4,092 on Trustpilot (across the whole business).
Ocean, Bishopston is rated 4.8 out of 5 across all 4,119 reviews.
Yes. In The Trusted Agent 2026 awards: Ocean,, Bishopston won Trusted Agent.
Ocean, Bishopston, 201 Gloucester Road, Bishopston, BS7 8BG.
