Every review we hold for the Bishopston office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotUnsatisfactory experience. Would never use again
Limited / no feedback following viewings.
House was damaged during a viewing.
After house was sold unable to contact move manager on phone. Email responses were rude and unhelpful. We were told sale should take up to 14 weeks whole process took 5 months with no explanations as to why it was taking so long. When contacted to explain changes in personal circumstances no concern or response from agents.
KC · 21 July 2026
Agent replied · 23 July 2026
Thank you for taking the time to share your feedback regarding the sale of your property.
In relation to viewing feedback, we are sorry to learn of your frustration that the level of feedback provided was not what you expected. We have also reviewed your concerns regarding damage during a viewing. Having spoken with the colleagues who conducted the viewings, no damage was reported to us at the time. The only issue recalled was that some cushions and a doorstop had been moved. Had any damage been brought to our attention, we would have investigated and sought an appropriate resolution.
We are particularly sorry to learn of your dissatisfaction with the communication you received during the sales progression stage. Following concerns raised, your file was reassigned as you no longer wished to deal with your original Move Manager. Our review shows that regular and accurate updates were provided. We accept and are sorry you feel your personal circumstances were not acknowledged as sympathetically as they could have been. We recognise that the way information is communicated is just as important as the information itself, and we regret that you felt unsupported.
Regarding the 14-week timeframe, at this time, this reflects the average timescale for a straightforward transaction with no chain involvement. Transactions involving a chain can take significantly longer, and we appreciate your comments that your expectations did not align with the eventual timescale achieved. We understand your frustration regarding the length of time the transaction took to complete. Delays arose from factors outside our control, including the release of funds by the buyer's Lifetime ISA provider. Unfortunately, neither we nor the solicitors involved were able to obtain a guaranteed completion date during this period, despite actively seeking updates.
While we are pleased that the sale ultimately completed successfully, we recognise that the process was more stressful than it should have been and that our communication did not always meet the standards you expected. Your feedback has been shared with the relevant teams and will be used to help improve our service going forward.
Thank you again for bringing these matters to our attention.
Ocean.
★★★★★ 5/5
TrustpilotFantastic service from Jamie Ashford…
Fantastic service from Jamie Ashford and the team at Ocean Southville!
Within hours of our initial enquiry, Jamie and the team sprang into action, arranging photographs, floor plans and getting our property online. Incredibly, they managed to secure a tenant within little more than a week!
Throughout the entire process, Jamie and the team have been excellent, providing great communication and support to both us and our new tenant, making the whole experience seamless.
A genuinely proactive, professional and friendly team. Would highly recommend Jamie and Ocean Southville to anyone looking to let their property.
Joe · 30 September 2026
★★★★★ 5/5
TrustpilotClaire Kington at Ocean Southville
I cannot recommend Claire Kington highly enough.
Over the past few months, Claire has shown me a wide range of properties and took the time to really understand both my personal circumstances and exactly what I was looking for. She listened carefully, was honest throughout the process, and quickly developed a sense of what would and would not work for me. In fact, she often knew before I did whether a property was likely to be the right fit!
Buying a home can be overwhelming, especially when balancing family considerations, but Claire's guidance, patience and expertise made all the difference. She never pushed a property that wasn't right and was always open and transparent in her advice.
Thanks to Claire, I have now found the perfect home for myself and my young children, and I genuinely couldn't be more grateful. If you're looking for someone who will listen, understand your needs and work tirelessly to find the right property, Claire is the person you want on your side.
Tell her what you're looking for, be honest about your circumstances, and she'll absolutely nail it.
Thank you, Claire. You've made a huge difference to our next chapter. Jo :)
Jo · 15 September 2026
★★★★★ 5/5
TrustpilotWe had a fantastic experience renting…
We had a fantastic experience renting our flat through oceans lettings, all thanks to Jemima and her team
From the very first viewing to signing the contract, they were incredibly helpful, patient, and professional.
They kept us updated at every stage, answered all our questions clearly, and made what is usually a stressful process completely seamless. We truly appreciated their friendly approach and dedication to making sure everything went smoothly. We highly recommend working with Jemima and oceans lettings if you want an stress-free moving experience!
Mercy · 11 September 2026
★★★★★ 5/5
TrustpilotWe’ve had a really positive experience…
We’ve had a really positive experience with Ocean throughout the process of securing our new home. Everything has been handled professionally and communication has been clear and reassuring from start to finish.
A special mention to Jemima, who has been incredibly helpful, responsive and supportive throughout the application and referencing process. She kept us updated at every stage, explained everything clearly and made the whole process feel much smoother and less stressful.
We really appreciate the service we’ve received and would happily recommend Ocean to anyone looking to rent a property.
Adetayo · 8 September 2026
★★★★★ 3/5
TrustpilotMixed bag but overall okay.
I really liked the quick booking of viewings and how ocean inform you as the sale progresses. Really effective and great communication. I liked seeing all of the jobs check off and Emily was fab.
However, I do have to share that when I viewed the property for the second time I could small damp/mould and I was told that it was the gloss paint. I then moved into the property and there was mould in the kitchen (hidden behind an appliance that was removed) and the whole house stunk of it. I also was assured a drawer in the kitchen would be looked at as it did not open. I am now looking at a replacement kitchen which I was not anticipating. Having some support and curiosity around this would have been helpful and may have enabled me to get more of a reduction on the price to pay for faults in the bathroom and kitchen. I was just reassured the house is worth the asking price when in reality I had to disagree but went with it as I needed a house to move into for my new job.
I did like the touch of having a small gift when collecting the keys. The member of staff was really kind. Despite my experiences I would recommend Ocean. I would just push a bit more than I did to ensure you’re getting what you need as a buyer particularly within this climate.
Lucy · 31 August 2026
★★★★★ 5/5
TrustpilotThank you Ocean in Southville - you were supurb !
Looking to sell a leasehold investment I sought the advice of Ocean in Southville. I dealt with Tom Windaybank, the Office Manager. His advice on how to achieve the sale in a timescale to suit me - it went exactly to plan, once marketing commenced a suitable buyer was found. Once the sale had been agreed Tom's colleague Jenny Hill, the Ocean Move Manager took over the responsibility of seeing the sale through to completion. Jenny was absolutely awesome chasing everyone and keeping me in touch. Thank you Tom and Jenny - you have both been excellent - you came highly recommended which I am more that happy to pass on.
Tim · 25 August 2026
★★★★★ 5/5
TrustpilotWe had a great experience with Jemima…
We had a great experience with Jemima Kivell from Ocean Estate Agents when viewing 1 Langley House. Jemima was incredibly helpful, friendly and informative throughout the viewing, taking the time to answer all of our questions and provide us with all the information we needed. She was professional, approachable and made the whole experience feel very straightforward and comfortable. We would highly recommend Jemima and Ocean estate agents for any future move.
David · 6 October 2026
★★★★★ 5/5
TrustpilotOcean in Portishead…
Having engaged with Ocean in Portishead due to selling our house in South Gloucestershire, Mark found us a property very quickly that we fell in love with from the very first viewing. Due to a number of problems selling our property over a number of months the sell probably took longer than it should, but Mark and especially Demi, kept the vendor of our onward purchase well informed and thankfully they waited patiently for our sale to go through therefore allowing us to complete, which in all took approximately 10mths. Thanks to everyone in Ocean for getting this one across the line, especially Mark and Demi, we will be forever grateful.
Mr · 14 August 2026
★★★★★ 5/5
TrustpilotGreat experience
The whole team at Ocean that we worked with were amazing throughout the whole purchase process. From the estate agent who showed us around, to the legal team, to the mortgage advisor all were professional and kept us informed every step of the way. There was an unfortunate delay with some enquiries and our solicitor Laura kept us in the loop and really pushed to get things over the line just in time. Thanks also to Simon the mortgage advisor who helped to secure the mortgage and get and extension. We would really recommend the service and will definitely be using them again! Special thanks to Laura, Simon, Alicia, Billy and everyone else we had contact with.
Sarah · 9 August 2026
★★★★★ 5/5
TrustpilotA Super Service
I have been continually impressed with Louise and the team at Ocean Property Lawyers, so much so that I intend to use them again on another sale/purchase next year. Communications were frequent and the portal is a great tool to keep up to date with the sale process without having to constantly pester for updates. A truly professional team who worked hard to get this sale over the line whilst managing all expectations. A big thank you to you all.
Kate · 4 August 2026
★★★★★ 5/5
TrustpilotI recently reExcellent Service from Pamela Erkoqi and Ocean Estate Agentsnted my apartment at 4…
I recently rented my apartment at 4 Tower, Georges Square, Bristol, through Ocean Estate Agents, and I had an excellent experience throughout the process.
A special thank you to Pamela Erkoqi, who was incredibly helpful, professional, and responsive from start to finish. Moving into a new property can sometimes be stressful, but Pamela made the entire tenancy process smooth and straightforward. She took the time to understand my situation, addressed all my questions promptly, and helped resolve every issue that arose along the way.
What stood out most was her proactive approach and clear communication. Every step was well explained and well documented, which gave me confidence throughout the process. Whenever there were concerns or tenancy-related matters to discuss, Pamela handled them efficiently and always ensured a positive outcome.
It is rare to find someone who combines professionalism with genuine care for tenants, and Pamela certainly does. Her support made what could have been a complicated process much easier and more enjoyable.
I would highly recommend Ocean Estate Agents, and especially Pamela Erkoqi, to anyone looking for a reliable and customer-focused letting service in Bristol.
Thank you, Pamela, for all your help and support!
Anurag Singh
Anurag · 1 August 2026
★★★★★ 5/5
TrustpilotOcean Property Lawyers, simply excellent!
I recently used Ocean Property Lawyers for the sale of my home, and I'm very grateful for the support I received throughout the process.
A special thank you to Olivia Staynings, who handled my sale professionally from start to finish. She was always approachable, patient, and quick to respond to any questions I had, helping to keep everything moving during what can be a stressful process.
Communication was clear throughout, and I always felt informed about what was happening next. When challenges arose, they were dealt with calmly and efficiently, giving me confidence that everything was in safe hands.
Selling a property is rarely straightforward, but the service I received made the experience much easier. I'd happily recommend Ocean Property Lawyers to anyone looking for a professional, reliable, and friendly conveyancing team, with excellent communication. Thank you again for all your hard work!
Matt · 15 July 2026
★★★★★ 5/5
TrustpilotFabulous!
I cannot recommend Ocean in Westbury on Trym highly enough. From the day we had our house valued, right through to exchange of contracts, the whole team (including the solicitors) have been invaluable and could not have been more helpful if they tried. I would particularly like to thank Chris, Mel and Marise who are the diamonds in the crown as far as I am concerned and I would not hesitate to recommend them to anyone.
Newnana · 11 August 2026
★★★★★ 5/5
TrustpilotFantastic Experience Buying Our First Home
We had an excellent experience purchasing our first home with Ocean Estate Agents. From our initial viewing through to completion, the whole process was handled professionally, and we always felt well informed.
A special thank you to Julie Bridges, who kept us updated throughout the purchase and was always approachable, responsive and proactive. We’d also like to thank Andy Burge for his support and guidance during the process. Both were a pleasure to deal with and helped make what could have been a stressful experience much smoother.
We always received prompt responses to our questions, and the team worked hard to keep everything progressing. Thanks to their efforts, our purchase completed successfully, and we’re delighted with our new home.
We would happily recommend Ocean Estate Agents to anyone looking to buy or sell a property. Thank you again to Julie, Andy and the whole Ocean team for all your hard work.
Ragaul · 12 July 2026
★★★★★ 5/5
TrustpilotI recently had the pleasure of dealing…
I recently had the pleasure of dealing with Sophie Parker at Ocean Estate Agents Southville and I cannot recommend her highly enough. Sophie was exceptionally friendly, approachable and professional throughout. She demonstrated excellent knowledge, clear communication and genuine care to ensure everything ran smoothly. She was always responsive, proactive and went above and beyond to help. A truly outstanding service from Sophie Parker and the Ocean team.
Jay · 30 September 2026
★★★★★ 5/5
TrustpilotFirst Class Service
James and Jemima at my branch of Ocean provided me with a first class service. Communications were swift and clear throughout the process of letting a property. After putting it on the market, we had a large number of good quality applicants. It was difficult to choose. The advice and support has been excellent. They continue to manage aspects of the letting and I'm very happy with our arrangement.
Robin · 14 September 2026
★★★★★ 5/5
TrustpilotExcellent Service
Thank you so much for all your help throughout our remortgage journey. As always, the team at Oceans went above and beyond to support us and made the entire process smooth and stress-free.
A special thank you to Richard Jarrred and Claire Ford for helping us secure an even better remortgage deal than we expected. We really appreciate your professionalism, dedication, and excellent communication throughout.
We are delighted with the service we received and would happily give Oceans a well-deserved 5-star rating. Highly recommended!
Shincy · 1 July 2026
★★★★★ 5/5
TrustpilotGreat service
We've used Ocean to find our tenants for several years now and they've always done an excellent job. Alun and the team are very professional and personable to work with. They always find good-quality tenants, take care of all the paperwork and are extremely helpful when it comes to organising safety certificates, etc. They offer great customer service and I won't hesitate to use them again in future.
Mrs · 16 September 2026
★★★★★ 5/5
TrustpilotReview up to SSTC Southville
Review up to SSTC-
We needed a quick sale on our house to secure our dream home. Claire has been brilliant at rapidly turning around getting our house on the market viewings and offer within 2 weeks. Photos and marketing looked brill. The online portal to manage the advert, viewings and offers were great. Claire provided viewing feedback within 15 mins and was very available on phone and email to help us whenever needed.
Would highly recommend Ocean Southville and Claire in particular
Phil · 25 June 2026
★★★★★ 5/5
TrustpilotLuigi: Best Mortgage Advisor in Town
Luigi was incredibly helpful and knowledgeable. We went in with very little understanding of how house purchases and mortgages work, and he was able to talk us through step by step what all the jargon meant, what the real world implications were for different types of property or mortgage, and was very patient with all of our many questions! Luigi was with us every step of the way and always quick to respond to any queries or concerns we had. I've been recommending Luigi to ebvery single person I meet who is thinkign about buying a home!
Jenny · 23 June 2026
★★★★★ 5/5
TrustpilotThe whole conveyancing team at Ocean…
The whole conveyancing team at Ocean were very efficient and I would definitely recommend them. A big thank you to both Gemma and Alex who were very professional throughout the whole process and answered all my questions promptly and were great at keeping me up to date at each stage of the sale. Gemma went above and beyond with her attention to detail and was always very helpful whenever I had a query. Positive experience and an easier process keeping everything within the same company.
Suzanne · 22 June 2026
★★★★★ 5/5
TrustpilotStress-Free Home Buying Experience
We had an excellent experience with Ocean throughout the entire process of buying our home, and Emily was absolutely outstanding. She supported us every step of the way, providing weekly updates without us even having to ask.
She made the whole process much easier and far less stressful by clearly explaining every stage and what each step involved. Her professionalism, patience, and constant communication made a huge difference for us.
Thank you, Emily, for all your help and support. We highly recommend Ocean to anyone looking for a smooth and well-organised home-buying experience!
Mihai · 21 June 2026
★★★★★ 5/5
TrustpilotFantastic experience with Ocean
Fantastic experience with Ocean, from initial discussions to feedback on viewings and just general friendliness of all the staff. From the estate agents side, special thanks to Marco and Melissa.
I also used Ocean property lawyers as my solicitors for the sale, also fantastic, clear updates and timeframes and very friendly staff. Thank you particularly to Patricia for all of your help.
Would recommend to anyone selling a property.
Thanks again!
Max · 20 August 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
