Every review we hold for the Bishopston office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotBare minimum - don't use
Find a better firm!!I used them as recommended by the estate agents and it seemed like it would make things more streamlined and straight forward. The Conveyancers' office was physically located next door to the estate agents, so it should have been. Everything about how they communicated was poor. From answering the phone, where everyone sounded bored and not once gave their name until I asked, to the illiterate sounding emails I received on numerous occasions from my main point of contact. I generally could work out what she meant but it wasn't always clear, particularly when she included abbreviations she assumed I would know. I do not consider myself to be an unintelligent person, but I do not have a legal background and have limited prior experience of the process. I also know that poorly written emails were received by other people. I listened as my estate agent deciphered one, and had another poorly written one liner read out to me by my flat's management company. I assume the author must be capable of better since presumably she's passed some relevant qualifications, so I am left to conclude it is laziness. I also missed an email asking a question once, it can happen as was recieved at the same time as many that were 'info only'. Not hearing from me, she waited 4 weeks before chasing me, again with a 1 line email and without the history, so I then had to try and go back a month and find the original question. It felt as though she worked from a tick box perspective, along the lines of demonstrating she'd technically sent the information and/or request, then ticked off that she'd chased it etc. I feel she lost sight that her job was not to do a specific small task in the process on one given day, but to facilitate the sale as a whole. Despite constantly saying if anything was urgent please ring me don't email (like perhaps when one's not had an answer to a question for a month) she never once picked up the phone to me unless I'd left a message specifically asking her to. I also asked to speak to her boss on occasion, to try and understand what was going on. He is the only person I interacted with (though only briefly) in 4 months who sounded professional or like he had any interest.I believe the only reason the sale eventually happened was due to the brilliant contact I had at the estate agent. She and I spent a lot of time resolving issues. For example, the estate agent spoke to the buyers solicitors to clarify what they needed, and then I spoke to the management company to request the information. All of which should have been managed by my solicitors. There was also zero anecdotal advice from the Conveyancers about issues which weren't technically in their remit, but had been raised by the buyers solicitor where I needed to formulate a response, but wasn't sure how to proceed. On it's own, perhaps those might be reasonable. That they were scared of general off the record suggestions in case I sued, but on top of all the rest of the poor, disinterested service, it just felt like another negative. The reason I've given 2 stars not one, is because I believe they are inefficient at best, incompetent at worst, but not corrupt. (For internal use, as I don't believe in the public name and shame of individuals, but my main contact got married recently)
Moon · 4 November 2024
Agent replied · 23 November 2024
We are sorry to hear that you did not have a good experience with the service from Ocean Property Lawyers. We have reviewed your case file and acknowledge that we should have been more proactive in updating you via our conveyancing team. Ocean Estate Agents’ Move Managers receive updates from our team and subsequently update their clients. This process is designed to avoid duplicate updates and ensure our lawyers can focus on the legal aspects of the transaction. We recognise that this arrangement fell short on this occasion and will work to fine-tune the process for this team.We would welcome the opportunity to discuss this matter further and review the communications you mentioned. Please feel free to contact us at customercare@oceanhome.co.uk, as we cannot locate the numerous examples referenced in your review within our file. We understand that most clients do not have legal knowledge or experience, and we strive to avoid using legal terminology where possible. We believe you may be referencing an electrical certificate you provided, which was referred to by its abbreviated term in one of our emails. We see that the main point of contact apologised for any confusion in a subsequent email and clarified the document referred to.We are sorry that our overall service did not meet your expectations, please be assured that we will look to further improve our processes going forward.Kind regards, Ocean
★★★★★ 5/5
TrustpilotBig thanks to Ashleigh and the team for…
Big thanks to Ashleigh and the team for their great service and fast turn around, couldn’t have asked for better. Very happy with how it all went and wouldn’t hesitate to use them again. Highly recommend.
MR · 6 October 2026
★★★★★ 1/5
TrustpilotPoor performance
I am a parent of student using Ocean Homes to rent accommodation. They are quick to take your rent and deposit at the beginning, however the same cannot be said of returning the deposit at the end of the rental period. It is as it they are taking advantage of students. This type of behaviour is totally unacceptable.
Alex · 27 August 2026
Agent replied · 29 August 2026
Thank you for taking the time to leave a review. We do recognise and understand your concerns, which we discussed with you today.
We acknowledge that there has been a delay in completing the cleaning and obtaining the necessary invoices to finalise the claim. We are currently liaising with your landlord to confirm the final figures and are working to resolve this as quickly as possible.
As your tenancy agreement is between you and your landlord, we act on the landlord’s behalf and are required to follow their instructions. Your deposit remains your money and is protected within the relevant deposit protection scheme. We therefore cannot release any proposed deductions without the appropriate agreement, nor can we return the deposit to you until we have received the landlord’s instruction to do so.
If an agreement cannot be reached regarding any proposed deductions, the deposit scheme provides an independent dispute resolution process that can be used to resolve the matter.
We appreciate your patience while we work to obtain the outstanding information from the landlord and will provide you with the final figures as soon as possible.
★★★★★ 5/5
TrustpilotHollie and the team at Ocean Property…
Hollie and the team at Ocean Property Lawyers provided another top class professional service in our latest sale transaction. Thanks to their efficiency and dedication to our case, everything went smoothly and within expected timescales, sparing us any additional stress and worry about the process.
Rob · 5 August 2026
★★★★★ 5/5
TrustpilotProfessional and friendly
Tom, Billy and the team helped us find the right new home. Arranging viewings to multiple properties before finding what we wanted, they were helpful, easy to deal with, honest and professional. Dealing with them made our house purchase an enjoyable experience. Thanks so much.
Marc · 1 August 2026
★★★★★ 5/5
TrustpilotOcean Clifton sales team are outstanding
Ocean Estate Agents in Clifton were absolutely outstanding during what proved to be a very protracted sales process. Without the determination of Andrew and his team, I do not think the sale would have progressed. I can highly recommend them.
RDB · 26 August 2026
★★★★★ 5/5
TrustpilotOcean in Southville and a super company…
Ocean in Southville are a super company to work with again. Everyone is so helpful and on the ball. A big thank you to the whole team, especially Tom and Jenny for keeping in touch through the whole process. I am sure we will be in touch again.
Alistair · 3 July 2026
★★★★★ 5/5
TrustpilotOPL Conveyancing for sale and for purchase of properties
We used Ocean Property Lawyers for our sale and purchase. Gemma was great and helped us navigate some complexities with the transactions. She answered our questions and we really appreciated her timely advice.
D · 5 October 2026
★★★★★ 5/5
TrustpilotPaige Brogan was fantastic throughout…
Paige Brogan was fantastic throughout the whole process. She was friendly, professional, and always quick to respond to my questions. She made everything simple and stress-free, and I really appreciated all of her help. Thank you, Paige, I would definitely recommend Ocean Lettings!
Imtiaz · 6 August 2026
★★★★★ 5/5
TrustpilotWe had a fantastic experience with…
We had a fantastic experience with Ocean Estate Agents in Knowle and couldn’t recommend them highly enough.
The whole team were incredibly thorough, efficient and professional throughout the process. Everyone we dealt with was also genuinely friendly, approachable and always happy to help with any questions we had.
Communication was excellent and we always felt kept informed, which made the whole process much easier and less stressful. A really friendly and reliable team who clearly care about providing a great service.
Thank you to everyone at Ocean Knowle for all your help!
Ryan · 5 October 2026
★★★★★ 5/5
TrustpilotClaire was incredibly well informed, excellent
Claire was incredibly well informed and able to help us further in understanding the properties we have viewed so far. Philly we will eventually choose one of the Ocean properties as felt we had an excellently experienced estate agent.
Thank you
Sandra · 7 August 2026
★★★★★ 5/5
TrustpilotNicola and Neil from the mortgage team…
Nicola and Neil from the mortgage team were super helpful in finding us the best deal to suit us, managing the whole process and making it super smooth from start to finish. Nicola was invaluable in chasing the mortgage provider when they were being slow and massively helpful throughout!
HJ · 12 June 2026
★★★★★ 5/5
TrustpilotHighly recommend!
Our experience with Ocean has been brilliant. We have now sold our house and bought our new house through them all thanks to Claire Kington who has gone above and beyond with her communication, regular updates and excellent professionalism throughout both processes. So pleased we chose Ocean to sell our property!
Priya · 28 May 2026
★★★★★ 5/5
TrustpilotFantastic experience letting our house…
Fantastic experience letting our house with ocean. Charlie made everything so easy, very quick communication and clear timeline. House was letter very quickly and we were kept informed every step of the way.
Would definitely recommend to others.
Jenny · 24 August 2026
★★★★★ 5/5
TrustpilotRecommendation
I would recommend ocean 100% , their Services were top notch and Mr Mark was so incredible 🫶👌 his Services made me come back to ocean after the first offer didn't pull through. He's always ready to listen to your complaint.
Bk · 2 August 2026
★★★★★ 5/5
TrustpilotExcellent Service
We instructed Ocean Estate Agents to sell our property. From the offset their communication was regular, very responsive to any queries we had and gave us weekly progress updates via a dashboard. No request was too much trouble ie help with redirecting of post, and final meter readings etc. The arrangements for viewings were in full consultation with us, recognising there was lots going on. We had numerous viewings and the house was sold within two weeks. The experience for us could not of been any better and we would highly recommend Ocean Estate Agents. We also used Ocean’s solicitors and the experience was of the same high quality. Thank you to all the Staff.
JMelia · 25 September 2026
★★★★★ 5/5
TrustpilotExcellent experience overall
Really good experience overall. Jemima was great throughout and kept us updated at every stage. Communication was excellent and the whole process felt very straightforward. Easily one of the best letting agents I’ve dealt with in Bristol.
James · 23 August 2026
★★★★★ 5/5
TrustpilotThank you Claire!
Claire was fantastic when showing us around, she was able to answer any questions but also gave us time/space to look around the house in our own time. Thank you for your help!
Anna · 16 September 2026
★★★★★ 5/5
TrustpilotSadie was absolutely amazing
Sadie was absolutely amazing , without her our house sale and purchase never would have happened. She went above and beyond.
Once again thank you Sadie and also Emma who sold the house .
Jean · 9 September 2026
★★★★★ 5/5
TrustpilotGreat viewing experience with Jemima at…
Great viewing experience with Jemima at Ocean ☺️ Jemima was prompt, very friendly and knowledgeable. I actually felt at ease looking around the property and didn’t feel rushed at all.
Nana · 2 October 2026
★★★★★ 5/5
TrustpilotExcellent Company
The staff are very attentive and thorough. Special mention to Helen B, Johnny H & Jasmine W for helping with a smooth sale. I would recommend this company to anyone with conveyancing needs.
Beth · 11 September 2026
★★★★★ 5/5
TrustpilotI had a pleasant experience with Ocean
I had a pleasant experience with Ocean. They were very responsive and helpful throughout the process. They also helped a lot with the communication with the solicitors both mine and the seller's. Both Jenny Green and Jenny Hill were great.
AKRAM · 23 July 2026
★★★★★ 5/5
TrustpilotExcellent!
Mel and the team were excellent and helped make the process as simple and stress-free as possible. I’m super grateful for their hard work and would recommend them to anybody buying/selling in the area.
Gordon · 31 August 2026
★★★★★ 5/5
TrustpilotHouse Sale
The team at Ocean (Downend) were very professional and efficient. Lisa was quick to respond to our questions and ensured that our house sale went through smoothly and quickly. Thank you very much for your support. Would highly recommend.
Sally · 29 July 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
