Ocean, Bishopston reviews

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

A great experience from start to finish. Communication from everyone at Ocean was professional, timely and informative. Curtis took us smoothly through the initial marketing process before passing over to Move Manager Lauren who kept us updated throughout the sale. Using Ocean’s in-house conveyancing team made things really easy as everything was under one roof, and again Lily and the team were a pleasure to deal with - nothing like the usual narrative around solicitors. Staff helped us to navigate a few challenges elsewhere in the chain as we got nearer to exchange and completion, again keeping us updated and offering reassurance. I wouldn’t hesitate to recommend Ocean Estate Agents and Ocean Property Lawyers, and in fact have already done so which has resulted in friends listing their properties with Ocean! Our vendors’ estate agent also commented on how good Ocean were to deal with.

Claire · 11 June 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

Claire has been excellent, always being responsive to queries and providing information in a timely and professional manner.

Tom · 11 May 2026

★★★★★ 5/5

Trustpilot

Great service and team

The Ocean Clifton team was helpful from the start. All the team members were very experienced and went out of their way to help out, even when we had difficulties with our solicitors. They we the best estate agents we dealt with, and we'll definitely use them again if we ever purchase a property in the future.

Hansel · 14 July 2026

★★★★★ 5/5

Trustpilot

Louise Studley is the answer to what…

Louise Studley is the answer to what makes our experience of Ocean Lettings excellent: diligent in the everyday nitty-gritty of household issues. So if there was an issue of something needing fixing, she is there immediately organising the fixing of it. Louise is also happy to negotiate new contracts, acting fairly but impartially between landlord and renter. We can't thank her and Ocean Lettings enough. This is for the whole period from September 2023 to July 2024

Jane · 21 July 2024

★★★★★ 5/5

Trustpilot

Selling a leasehold independent living apartment

We needed to find a new solicitor who would handle the challenging sale of our late parents leasehold independent living property in Portishead. It was a very stressful time for us but we found the staff at Ocean extremely helpful and empathetic. Their online portal was a little frustrating to begin with but once set up it was a great way to view the progress of the sale, communicate with the team and keep files all together. Our conveyancing team worked really hard to get our sale completed within the tight timescale and kept us informed throughout the process. Thank you to Karen and everyone involved. Highly recommended.

Nicola · 28 May 2024

★★★★★ 1/5

Trustpilot

Appalling service

reply to your last comment:There is no schedule since the damp specialist hasn't confirmed if and or when they will visit the property again. I have asked on multiple occasions for the scaffolding to be removed as it hasn't been used in months and is preventing the sun from reaching the property, which would help with the high humidity levels inside the house. While waiting for the damp specialist to confirm whether they will carry out any works, I suggested cutting an overgrown hedge to again get more sun to reach the house. As of today, I have lived in a property with very high humidity levels which is causing bug infestation and affecting the health of my family. My dehumidifier is on most of the day by the way.Appalling service. They do not look after the properties they manage. Me and my family have been having health issues because of the house we are currently renting through Ocean. Please stay away.After reading your reply:The property manager is well aware of all the issues that seem to be afflicting the house since we have been sending her pictures and called her weekly over the past months. The house if full of cracks, paint is coming off the walls because of various leaks/water infiltration and, more recently, asbestos were found in the ceilings (which are cracked).

Tenant · 18 May 2021

★★★★★ 5/5

Trustpilot

LIFE MADE EASY

This housing agency made life easy for me. All the hassle and complexties in looking for an apartment was just broken down into simplified bits. I recommend anyone looking for a new place to be their home to try out this agency, certainly on top of the game. Should i want to move again, i will certainly work with them again.

Bradley · 10 June 2026

★★★★★ 5/5

Trustpilot

Wonderful experience with ocean…

Wonderful experience with ocean lettings! Jemima has been especially helpful throughout and great communication! thank you :)

Olivia · 10 May 2026

★★★★★ 5/5

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Claire was fab ⭐️⭐️⭐️⭐️⭐️

Claire was fab, she knew everything about the property we are buying. She made the whole process really easy.

Claire · 24 April 2026

★★★★★ 1/5

Trustpilot

Worst Letting agents ever!

Terrible Letting agents, paid for the top service as we were going abroad and Keith McKie in the Portishead office advised me it would make the process care free. I discovered after that I was dealing with the Bristol Office & not the Portishead office, emails were never replied to & eventually after complaining to Senior Management the ‘portfolio Manager was replaced. In less than 2 years I had countless people to deal with all equally inefficient, when there was a problem with the boiler I had to organise the Plumber myself as their recommended Plumber had misdiagnosed & quoted ridiculous figure. When returning home I discovered our tenants had removed & damaged many items, but as Ocean had catalogued the house so poorly on the move out, we were unable to claim for the majority of it. I was unable to speak to Abi Daly, who was May latest point of contact, as she was working from home & according to Keith McKie, they don’t have work phones & even he didn’t have her number, so the only communication was via email, which was largely ignored. When we were finally awarded a portion of the deposit, Ocean had the audacity to take a fee of £30 for the process even though they had been receiving over £400 per month in fees for basically doing nothing. Complete waste of money & more stressful than using no one!In reply to your reply, I’d be very interested to see sight of your ‘extensive review’ since you’ve never had the decency to correspond with me directly.

Anne · 15 March 2021

★★★★★ 5/5

Trustpilot

5 stars!!!

5 stars!!!They always have been professional and honest. Their support has been very useful. All the crew has been close to me since the beginning, supporting me step by step till the end of the process.I had the good idea to get the mortgage advisor with Ocean.. and I think Richard has been excellent. Also their solicitor has been pretty good.Thank you everyone. I particularly need to thank Emily, Emily, Kiera (and her beautiful colleague), Patricia and Kirstie.

COSIMO · 14 June 2024

★★★★★ 5/5

Trustpilot

Kept promises and efficient

My overall experience has been great from all the team at Ocean. I chose Claire Ham due to her local knowledge, having sold neighbouring property recently she assured me she had some potential leads. The property sold the same weekend it went on the market for the asking price. Jenny Green, Ashleigh Westcott-Egan and team then made the rest of the process as easy as possible, keeping me updated with developments. They progressed without as need to chase things right through to completion. Thanks

Desnie · 6 May 2024

★★★★★ 5/5

Trustpilot

Fast / Easy / Communicative Conveyancing

Kelly from Bradley Stoke was excellent. I can not praise her enough. She dealt with my case and she was totally understanding in every aspect of the sale. This was my first purchase and I had no experience in it. She made it hassle free and quite easy to follow for me. I raised every concern that I had and she responded them as soon as possible even during the stamp duty holiday where things are hectic. The sale was about to fall through due to missing documents and she handled them professionally and legally supported all the decisions I made. I felt secure and confident in the purchase and I can not praise / recommend her enough. In short, the purchase was not a straight forward one as there were licenses missing and multiple documents. However, Kelly was always on time and we were waiting for the other parties. For the guidance and service she has provided, the fees were reasonable and I would really be happy to use them in the future again without any doubt.

Onur · 24 February 2021

★★★★★ 5/5

Trustpilot

Demi and Mark were excellent throughout…

Demi and Mark were excellent throughout the purchase process

Michael · 29 June 2026

★★★★★ 1/5

Trustpilot

Dont trust them to give accurate property info

DISORGANISED, MISINFORMING, BLUNT. Today saw a lovely 1 bed rental flat today that me and partner really loved and knew was perfect for us. Area is nearby so went to check out the road and surrounding area.Phoned up Ocean at 1pm to enquire. Told there were absolutely NO OFFERS on the property and COMPLETELY available "due to being tenanted and no viewings being conducted". Filled out and sent a property offer application to Ocean at 4:30pm. Immediate blunt reply informing there were SEVERAL OFFERS on the property and it had been LET!!! OUTRAGEOUS!! How can a property go from no interest at all to being let in a FEW HOURS?!?!?! Absolutely FUMING and DISGUSTED with the misinformation provided. I can understand the property market is busy, but its not difficult to give true and accurate information to clients. It seems like MONEY GRABBING Ocean have a "dangle a carrot" approach to dealing with clients. Giving them false hope just to secure a few quid. That's not the way to treat potential tenants. Such a shame since the first impressions they give are polite and honest, BUT NOOOOOOO!

Jacob · 11 January 2021

★★★★★ 5/5

Trustpilot

Use Ocean!

My mortgage was arranged by Richard Jarrett at Ocean, who was recommended by Adam Byrom and I couldn’t be happier. Richard was brilliant at a time where mortgage rates were changing almost daily, he dealt with numerous phone calls/e-mails from me per week without complaint and kept me updated constantly with prices and the best mortgage provider. He was professional, knowledgeable and polite and was brilliant throughout, got us a great mortgage at a great rate, if it wasn’t for Richard my mortgage would be at least an extra £100 a month if not more. Thank you to Richard and to Adam!

Ben · 17 April 2024

★★★★★ 5/5

Trustpilot

Very friendly and informative

Amelia West who was our guide was very kind, enthusiastic, and answered all of questions which made it really enjoyable and gave us a really good idea of what the property was like as well as the surrounding area. Although the branch was about to close, Amelia forwarded our interest straight away which ensured we received the application form that night and the whole process was complete within less than 24 hours. Amelia was prompt and approachable in all matters.

Alex · 16 April 2024

★★★★★ 5/5

Trustpilot

Very happy customer

I don't usually leave reviews but this a review worth leaving! My story begins 12 months ago I was trying to sell a flat in London encased and embroiled in the cladding fiasco. I used a London estate agent and solicitor and they were just beyond awful I had lost all faith in the process. Roll on 3 months ago and I sold my London flat and put an offer on a property in Bristol that Ocean were representing. From the start the Ocean team at Westbury on Trym have been professional, supportive, patient and kind! I was very anxious following my recent experience, they bent over backward to help me from taking me on 4 occasions to view the property and helping me measure up, to working really hard to get thing completed so speedily. There were delays due to surveys but in the end they managed to push it all through in 4 weeks. The communication throughout was excellent, I was updated at every step of the process and the team was very responsive to emails, usually responding the same day.I thank everyone of them but particularly Mark and Mel- nothing was too much effort for them. The cynics will say "well they are getting their money". I would say they deserve every well earned penny and I am sure much much more!! I would definitely recommend! Thanks Guys and Merry Xmas!! Fiona

Fiona · 3 December 2020

★★★★★ 5/5

Trustpilot

An excellent experience

Claire communicated that she would arrive slightly late, ahead of time. She arrived with all of the information needed and was able to answer any questions that I had. She had clearly done her research and knew the location and property well and followed up. Claire understands what people are looking for, this was my second viewing with her and I really appreciate her honesty

Kate · 26 April 2026

★★★★★ 5/5

Trustpilot

Charlie - Portishead

Having been a landlord for many years, I’ve always trusted Charlie in Portishead completely, and I genuinely wouldn’t go anywhere else. He consistently goes above and beyond in every aspect of his work. I’ve always appreciated how he keeps in regular contact, checking in with me as I’m often looking to purchase new properties, and he’s helped me every single time with honest, reliable advice.

Glen · 23 April 2026

★★★★★ 5/5

Trustpilot

Superb Estate Agents

This is the second sale that Ocean, Shirehampton, has handled for me in the last twelve months and, once again, it was done to perfection. Mark, Chris and Sam all were excellent and Tanya was an absolute star keeping me up to date all through the long process of waiting for my buyer to obtain his probate.I wouldn’t hesitate to recommend the team at Ocean, Shirehampton, and they deserve far more than five stars! My thanks to all of them.

Jean · 2 April 2024

★★★★★ 5/5

Trustpilot

Excellent service received from Ocean…

Excellent service received from Ocean Financial Services in getting a mortgage for our first house. Tracey, Simon and their team were fabulous during the whole process.Unlike many brokers that just set a mortgage term and LTV in their quotation tools, Simon really cared about listening to our needs and finding the best tailored product which gave us peace of mind with low monthly payments and no limits on overpayments.Tracey was very informative and followed up our file with periodic updates, giving also the necessary guidance to move on things with rest of buying process.We'll recommend them to any friend getting on the housing ladder.

Antonio · 1 April 2024

★★★★★ 5/5

Trustpilot

Ocean, Westbury-on-Trym, Bristol, gave it their all!

After what can only be described as a harrowing experience with Goodman & Lilley (G&L) in Henleaze last summer which ended in an aborted sale, we turned to Ocean in Westbury-on-Trym just before Christmas to help us sell our home. It’s fair to say we were physically and mentally exhausted by then and extremely stressed/anxious when we relisted our home with Ocean. However, it quickly became clear that Ocean were very, very different from G&L. After hearing about our experiences last year, Ocean were determined not to let us down and vowed to get us through to completion this time around.Being honest, we were probably not the easiest customers Ocean had ever had, purely because of our awful experiences last year which eroded trust and tainted our view of estate agents in general. Because of our high stress levels, we really did need a lot of support in terms of frequent communication and relaying information promptly to us. However, Steve and Melissa (and also Tim, their professional photographer) gave it their all. They were always positive and genuinely complimentary about our much-loved 1920s home. This of course then cascaded down to potential buyers viewing our property. With some key suggestions from Steve regarding presenting our house a little better and with some fabulous photographs from Tim, we received two offers in days. We struck gold with a lovely couple who fell in love with our home.Once an offer was accepted Ocean sprang into action (especially Melissa) and continued to work hard to keep the process going until we exchanged and completed. Ocean worked hard as a team, from start to finish, to get us through to completion and for that we are very, very grateful to them all.If this alone has not persuaded you to ditch other estate agents who talk-the-talk but don’t walk-the-walk, and go straight to Ocean then perhaps this will. We completed (yes, completed with cash in our bank account) on our house sale in 10 weeks flat. This was from initial viewings to completion date. We appreciate this is quite extraordinary and that we did have very keen, dedicated buyers and a relatively small chain. However, this quick turnaround must still be commended and shows what can be done when all parties pull together and are 100% committed to the process going forward as quickly and as smoothly as possible.Very well done Ocean Westbury-on-Trym, we highly recommend you and wish you all the very best this year, and in the years to come. Thank you.

Mr · 26 March 2024

★★★★★ 5/5

Trustpilot

Claire was great at helping us secure…

Claire was great at helping us secure off market viewings quickly when she needed to. Thanks!

Robert · 26 April 2026