Trusted Agent profile · Bishopston
Verified
★★★★★
4,122 reviews across 2 platforms
201 Gloucester Road, Bishopston, BS7 8BG
Ocean,'s office in Bishopston, at 201 Gloucester Road, is rated 4.8 out of 5 across 4,122 reviews on two platforms. It won Trusted Agent in The Trusted Agent 2026 awards.
Send Ocean, Bishopston a message.
The Trusted Agent 2026 results for Ocean,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bishopston office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent experience
We bought our house via Ocean estate agents Downend and they were very helpful. Very good communication via email and phone, special thank you to Lisa and Elizabeth, move managers, for pushing the property chain, therefore the process went smoothly. Highly recommended estate agents.
5/5
TrustpilotExcellent experience
We bought our house via Ocean estate agents Downend and they were very helpful. Very good communication via email and phone, special thank you to Lisa and Elizabeth, move managers, for pushing the property chain, therefore the process went smoothly. Highly recommended estate agents.
5/5
TrustpilotA positive experience all round
Such a positive experience all round with Ocean. We purchased our house through them 10 years ago, and found them professional, helpful and honest throughout. We came back to them to sell, and the same was true as a vendor. The whole team was highly professional, friendly and well informed about our property, the potential buyers and everything to do with the sale, so we were well supported through the entire process - especially when things got a bit tricky for other reasons.
5/5
TrustpilotExcellent Service
Stephanie and Ella were absolutely fantastic throughout our house buying process. We had a long and complicated purchasing experience but they consistently exceeded our expectations with fast communication, helpful advice and incredible patience despite our sometimes frantic persistence with ever-changing circumstances. It is so easy to recommend their service to anyone and we wish them every success going forward. Thank you so much Stephanie and Ella!
5/5
TrustpilotExcellent service throughout the selling and buying experience
We have just completed on both selling our property in Portishead and buying a new home in wales. The attention to detail, the communication, and accessibility to both the sales team and the conveyance team has been excellent. Matt , Paul and in particular jack who went the extra mile to help us even on his Easter weekend has been excellent. The whole team did an excellent job managing all the viewings using up to date technology so we knew who was coming and got immediate feedback while Claire , who managed our conveyance was second to none on all our dealings with her as well as the team working with her. We would highly recommend and have done ocean to anyone - Thank you !
1/5
TrustpilotWorse company ever becareful
I expent 2 years with this company,We have few issue like the oven doesn't work and they take over 7 mounts to fix it, when we leave the flat we pay 200 for professional cleaning everything was perfect but they complain about the oven cleaning, extractor and bathroom I have pictures a looks super clean Anyway we discussed with them and we didn't want to pay from our deposit another 200 just for that and they try to charge Moro about things they give to us all ready in that conditions I will highly recommend to take pictures of everything before you leave the flat if not they will still your money, take to us more than 1 mount have the deposit back they say maybe is gonna be more deductions when is people living already thereWorse experience ever try to avoid this company everything looks nice at the beginning but is all fake,You will see what happens if you have any issue with this company Run away from Ocean lettings don't give your money to this people they don't care about you
Thank you for your review, we are sorry that you feel that you did not receive the service that you expected. As Bristol’s largest Independent agency of 37 years we take any negative review very seriously. We are very proud of the consistent positive feedback received for all of our services as can be seen here on Trust Pilot. Apologies for the delay in reply, as we do not have your full name we have deduced that you recently moved out of an apartment in the BS2 postcode. You mention that ‘we’ took £200 from your deposit, we (Ocean) do not take monies from any deposits, this would not be legal. As your contract states, the tenancy agreement is between you (the tenants) and the landlord. In this instance the landlord proposed the deductions that they felt were appropriate.The sum was determined by the checkout report, subsequent works prior to next tenancy and provided invoices of contractors. You agreed to the deductions of £182 after receiving the invoices and information, this was 2 weeks after the tenancy ended. If you were not happy you could have asked for this to be arbitrated via Tenancy Deposit Scheme to explore an independent resolution as explained, you chose to accept the deduction proposal.(With regard to the oven, we are confused, our records state that this was reported, inspected, quoted and fixed in 3 weeks)However if you with us to investigate this fully or didn’t live in a BS2 property please email customercare@oceanhome.co.uk an Ocean lettings and management Director will investigate further.Kind Regards, Ocean
5/5
TrustpilotThe team at the Shirehampton branch in…
The team at the Shirehampton branch in Bristol were amazing from start to end - thank you so much Mark and Tanya for your patience and enthusiasm in my first time buyer journey!
5/5
TrustpilotA perfect service from start to finish
We received a perfect service from start to finish with Ocean. A special thanks to Helen Walker our solicitor and to Kate Downes our move manager, both based at the Bristol branch. They were both fantastic and kept us informed & updated at all times throughout the process, I would highly recommend Ocean to anyone and would be sure to use them again in the future.
5/5
TrustpilotOutstanding Service
We have received Outstanding service from everyone at Ocean in Shirehampton especially Sam. From the day we met to put the house on the market to completion the process has been seamless. We have been kept well informed at all time. If you are looking to buy or sell a house I would highly recommend you give them a call. Thank you so much for everything.
5/5
TrustpilotYou supported us all the way thought…
You supported us all the way thought the process and kept us well informed. Excellent service.
5/5
TrustpilotHad a fantastic experience with Ocean…
Had a fantastic experience with Ocean estate agents. They have made the whole process easy and effortless with a smooth transition into a new property. Will has been particularly helpful with managing the process and ensuring all our documentation is sorted quickly and properly and informing us of all the steps needed. Would definitely recommend and use again!
1/5
TrustpilotAt least a week with no hot water or heating
We are current Ocean tenants and have now been waiting all week without heating or hot water, while Ocean's staff have responded yet again by telling us the engineers "might come tomorrow, if they've got time". This is obviously very poor quality customer service and leaves us feeling like we've been totally let down and mismanaged, especially coming up to winter and a few months after our rent was increased. Ocean staff have been very unhelpful, as have their contractor. The boiler was supposedly checked just a few months ago by Ocean's contractor and marked safe, then had to be shut off last Monday because it was leaking water into the electrics. It has taken five days for the contractor to contact us asking when they should come around, which we arranged with them, only later to be told they couldn't come at the time agreed because the job was "too big" and we should have chosen a time earlier in the day. Ocean, why has this not been fixed, since you've had all week to do it? Are you actually sending someone to the house tomorrow, or are you going to leave us through the weekend with neither hot water nor heating?
Hi ChrisFollowing our direct reply on Friday evening - "Thank you for your feedback and raising your concerns. Having looked into the matter we can see that there was an issue with your boiler which came to light following a visit by Gas Safe engineers on Monday, parts were ordered to fix the issue. We understand the contractors visited your home today just after lunch time to complete the work however you understood the time of the visit to be later in the day and they couldn’t gain access. A Director of Ocean Letting and Management has been trying to resolve the matter to your satisfaction this evening and you will be updated as soon as we have news. Rest assured we are doing all we can to arrange for the third party contractors to arrange a second visit and complete the work as soon as possible." We are of course very pleased the contractors were indeed able to make full repair on Saturday.Once again please accept our apologies for the inconvenience caused by the appointment booking miss-communications. Our Property Management team consistently enjoy high praise from both landlords & tenants, as can be seen from the many positive reviews here on Trust Pilot. Therefore please be assured your case and comments will be fully reviewed to confirm how our robust processes may not have met our usual high standards and minimal timescales on this occasion.We trust all maintenance issues are satisfactorily resolved, please do not hesitate to contact us should anything else be required. Assuring you of our best intentions at all times, Ocean.
5/5
TrustpilotEvie at Ocean has been excellent in…
Evie at Ocean has been excellent in contacting me on the latest properties that suit my requirements as soon as they are available. Evie is a friendly professional young lady.
5/5
TrustpilotQuick process
Charlie bird was very helpful when dealing with Ocean lettings whilst finalise a rental property
5/5
TrustpilotI switched to Ocean & they found an excellent tenant
I switched to Ocean from another local agent. That agent recommended two unsuitable tenants (one with fake references which they didn't pick up) and then no viewings for over a month. Ocean Manager, Alun was positive and helpful and within two weeks I had an excellent tenant. The whole process then went through very smoothly. Would recommend if you are looking to let in the Clifton Redland area.
5/5
TrustpilotExcellent Service
I have used Ocean twice, for a mortgage and remortgage, and I expect to use them again. Luigi and Claire were really helpful, gave good advice and got us the best deal. I particularly appreciate their prompt, clear, communication and efficiency, and would gladly recommend Ocean to anyone looking for a mortgage.
5/5
TrustpilotHappy
We were kept up the date
5/5
TrustpilotGreat service
Big thank you to Will for making the whole process of applying for a home very straight forward and stress free.A very positive experience and l felt informed and supported every step of the way. Nothing was too much trouble!!I would highly recommend Ocean from a landlords and a tenants point of view.
4/5
TrustpilotMany thanks to Ocean Estate Agents most…
Many thanks to Ocean Estate Agents, especially Abu and his team, for providing my family and me with a smooth and professional service in terms of timely updates and due diligence during the process of my move to Bradley Stoke.
5/5
TrustpilotGreat service from start to finish
We have recently remortgaged with the support of Ocean financial services. Stacey and Luigi were brilliant from start to finish by finding great mortgage options for us, taking all the hassle away and kept us updated throughout the process. They were on hand to answer any queries we had along the way and were very professional throughout the whole process.Thank you for all your help!
2/5
TrustpilotDisappointed!
I have waited over a month before writing a review as I didn’t want the stress of moving to influence my opinion but I can honestly say I would never recommend Ocean! My experience was with the Bradley Stoke office and was during lockdown so perhaps somewhat different but I had very little support, and communication only came after I phoned or emailed them. I found the attitude of Stefano changed after I had signed the contract and at times he was downright rude - I have not even heard from him regarding my completion and I had an aggressive phone call when I complained about the poor customer service of his team. However the Ocean lawyers, Kelly and Livia, were excellent! Helpful, cheerful and knowledgeable, they went above and beyond to help and made the whole process bearable. Full marks to them and nul points to the estate agents
Hi Alexandra, thank you for your feedback both positive and negative. The team at Ocean property lawyers will be very pleased to have received such favourable remarks. Conversely the sales team will be very disappointed. You may have seen the many positive reviews for their service both here and on Google and may therefore understand that the Sales Director and team will wish to review your case in detail to confirm what may have gone wrong for you. We will be in touch directly as soon as possible.We do hope you are very happy in your new home, assuring you of our best intentions at all times, Ocean.
5/5
TrustpilotLetting our property
Letting our property! We would highly recommend Scott and the team to everyone when letting a property! Nothing was too much trouble, everything was made easy for us and they are lovely people! Many Thanks for your expert advise too!
5/5
TrustpilotFast efficient service
Being reassured by the staff of the stage’s selling your property goes through. Having visibility to the’dashboard’ on line so you can check the progress of the selling process. The document you are given to fill in at the beginning of the process can be a bit daunting but checking it through with a member of staff is very helpful. You are contacted quickly whenever a question comes up for clarification. A clear concise breakdown of costs are easy to understand.
5/5
TrustpilotGreat service
Great service. Always available & dealing with Mel was an absolute pleasure. She was so so helpful! Even when my printer broke, she stepped into help. I would highly recommend Ocean.
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Yes. In The Trusted Agent 2026 awards: Ocean,, Bishopston won Trusted Agent.
Send Ocean, Bishopston a message.
