Trusted Agent profile · Bishopston
Verified
★★★★★
4,125 reviews across 2 platforms
201 Gloucester Road, Bishopston, BS7 8BG
Ocean,'s office in Bishopston, at 201 Gloucester Road, is rated 4.8 out of 5 across 4,125 reviews on two platforms. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the Bishopston office, from every platform, shown as written. First names only.
5/5
TrustpilotStress free experience
Hiya,My experience was great! What seemed like a daunting process trying to find and confirm a house for 8 of us next year was actually made really easy and simple, our estate agent Abu Miah was very patient and made things easy to understand. Couldn’t recommend more!
2/5
TrustpilotI've been so disappointed with Ocean's…
I've been so disappointed with Ocean's service since moving into my new property. The team who helped us view and complete the tenancy agreement were fantastic and I can't thank them enough. However, since we've moved in the management of the property has been shocking. I've been accused of lying about issues and told "well they weren't a problem for the previous tenant" and the distress some issues are causing has been completely overlooked. I've rented privately for over 4 years and have never been belittled so much by a property manager. If I could, I would escalate this to relevant managers/directors but I can't find any indication of how this can be done. Such a shame.
Hi Abi, first of all, thank you for your positive feedback on the initial letting process. We are however very disappointed to learn of your subsequent experience, this is far from what we would expect. I hope you can see from the many positive reviews that your experience is not common. Could you please contact us directly at customercare@oceanhome.co.uk with your full name and contact details? An Ocean lettings and management Director will want to investigate your case and report back to you. We are currently working with reduced staff and from home in many cases, please be assured this will be done as soon as possible.Kind Regards, Ocean.
5/5
TrustpilotExcellent !
Through no fault of Ocean it took ages to sell a house , but all through a very long drawn out process Samantha at the Filton Branch in Bristol was magnificent , always keeping us up to date with regular e mails and phone calls and always up beat and positive , even when a buyer pulled out at the last minute they quickly found another !
5/5
TrustpilotProfessionalism is top notch and they…
Professionalism is top notch and they are apt in replying any questions you might have.They gave me a stress free service ranging from the documentation process to the collection of keys to the property.
5/5
FacebookOcean went above and beyond to ensure that my rental journey was smooth and stress free. A special thanks to Will who answered all of my questions promptly and kept me informed at every step of the process. Thanks so much!
5/5
TrustpilotOcean helped to buy my house in Chepstow
Ocean Mortgages assisted me during a successfull purchase of my house in Chepstow. Simon Lack and Tracey Green were extremely professional and helpful. I can only recommend Ocean, as they are great team of financial advisors.Cedric Wierzchowski
5/5
TrustpilotExtremely helpful & great advice!
Both Richard and Claire were extremely helpful with our queries, staying in regular contact and advising every step of the way. They made the process of obtaining a mortgage and life cover much easier than it would have been! Would thoroughly recommend.
5/5
TrustpilotOcean Estate Agents, Bradley Stoke Branch.
Ocean Bradley Stoke branch recently sold a property for us and through the trials and tribulations of selling a leasehold property they kept the dialogue between the two solicitors going positively.The sales coordinator at the branch kept us well informed at every stage of the sales process and in some instances was responsible for helping to move things forward.we will have no hesitation in using Ocean again when we need to sell one of our buy to let properties.
1/5
TrustpilotHorrible experience will not be using…
Horrible experience will not be using Ocean again. Never updating when need it, was told delays was being caused by our solicitor but it was the in-house oceans solicitor that the buyers were using causing all the issues.
Thank you for your feedback. We are sorry you feel our service did not meet your expectations. Our team at Bradley Stoke will be disappointed, as you will see, they consistently receive 5* feedback for their high level of customer care. Our records indicate that we made every effort to keep you informed of progress throughout this complex case. Whilst your purchase does fall within the current, national average purchase times, delays were unfortunately experienced. This was due to the necessary enquiries and required responses from three separate management companies, further complicated as some management contracts had been recently acquired. Please be assured every effort was made to expedite this situation for the whole of the chain. Please note, Ocean Property Lawyers were acting in the best legal interests of their client within this same chain.Congratulations on your new home, and we wish you all the best as you settle in.RegardsOcean
5/5
TrustpilotExcellent Service !!
I have used Ocean Lettings, Bishopston office for many years, they have always found me excellent tenants. The team managed by Wes have been very professional, Chantelle is a great asset to the team, she kept me informed from start to finish. Great work and excellent service.
1/5
TrustpilotVery disappointed with the lack of…
Very disappointed with the lack of communication not even a visit on our move day with a bottle or anything. Ocean did well out of the sale of 6 watchelm and 10 watchelm no hard work needed and yet we felt very left on our own. Gutted as I recommend you!! we won’t use you again moving forward. And please remove your sign from our garden. On a plus side Richard helping us with our mortgage was fantastic. But everyone else I now have no time for very disappointed. Also to top this of we had a call from a member of the team trying to justify their lack of communication in a very defensive manor! No apologies or what could we have done better??? And to be told we have never received a 1 star!! This just made our experience even worse! My partner and I were completely ignored in communication!
We're very sorry to learn of your disappointment, please accept our sincere apologies. It is a surprise and we certainly hope to learn more, we understand our Sales Manager has been in touch to fully discuss matters with the owner.In brief, our Move Manager certainly felt she had kept all parties updated in what was a rather complicated and fragile chain, ultimately negotiating a 'chain break' to ensure your move. We can only apologise if the communications were not as you had hoped.With regards to 'move day', we are of course very aware of how hectic these days can be. As you may recall, we celebrate the exchange of contracts with our clients, it's the legally binding event that is always a joy for us as we've assured a home move for both sellers and buyers. Apologies if this did not happen, rest assured our Manager will visit with a bottle (we must have one with your name on it!) as soon as we're out of lock-down.As can be seen by the many positive reviews here on Trust Pilot, your comments are not what we would expect and are taken very seriously, I trust our subsequent actions will go some way in restoring your faith in Oceane estate agents. Please accept our best wishes, we hope you are able to enjoy your new home in these trying times. Ocean
5/5
TrustpilotResponsive and helpful!
Sophie in the Southville office is very responsive and helpful! She’s made our rental process straightforward.
5/5
TrustpilotGreat service
I have used Ocean Property Lawyers previously for conveyancing work. They are my go to conveyancers. They are not the cheapest but I like the fact that you can pick up the phone to speak to someone, rather than the automated systems with cheaper firms. I had a tight deadline to complete. The team worked hard to achieve completion within 6 weeks. Great effort by all.
1/5
TrustpilotDon’t believe a thing they say!!
Oceanhome... i’ll try to make it short... holding deposit was paid, price and move-in date was agreed...(All e-mails retained) some time later received a call from the agent, asking me can i pay 6 months upfront. Said that i cannot, cause i haven’t got 7k£ spare. The agent said that is fine... shortly after received a call saying that the landlord is pulling out, because he needs 6months rent upfront and they cannot do anything... I have already gave my notice on my previous rent place, which puts me in a VERY bad position now, cause soon i wont have where to live. I am disgusted by the way “ocean” are ruining people’s lives by doing this... without any consequences to them what so ever... they do not care... Please be careful with renting anything from them, as they just tell you lies , to just secure the payment(holding deposit) from you and then waste time so they can ask for more money in advance, even if that was not what was agreed before the payment was done
Your comments have been passed to the relevant Lettings Directors for further review as soon as possible. As I am sure you can appreciate, these are very trying times for everybody, since the lock-down notice our Property Management team and Lettings teams have been working tirelessly (& remotely) to ensure the many thousands of tenants we have a duty of care for are safe and secure. Tenants due to move in or out of properties today and this week have been our primary concern, we certainly would not want anyone at all homeless due to this terrible situation we all find ourselves in.Your case file will be reviewed, however, we are in a position to briefly comment on the points you raise. We are sorry for your disappointment. We are however surprised to learn that notice would have been already given on your current property, our understanding is the Landlord made the decision to require 6 months in advance within only 24 hours of you providing the holding deposit. Our advice would have almost certainly been not to give any notice until the new rental agreements are signed, as is our normal practice.With regards to holding deposits, with respect, this function is an overhead for Ocean lettings and management due to the banking fees and administration costs, there is no benefit to Ocean in holding fees for the limited times in which we have them. As for caring, we are an independent agency and Bristol employer of over 35 years, quite simply this would not be the case if we did not care. We would point you to the many positive reviews here on Trust Pilot supporting this fact, Ocean and our teams care. Please feel free to contact us directly should you wish to discuss this matter further, however, please be patient, we have many tenants and indeed landlords to ensure are supported to the best of our ability at this unprecedented time.Regards, Ocean
2/5
TrustpilotFinancial verification of our buyer was…
Financial verification of our buyer was not carried out, which caused Exchange and Contract Completion delays.
5/5
TrustpilotSuperb Experience!
I am a student, rented a house under Ocean with some friends. Overall superb experience from check-in to check-out. Mirela from Ocean is super responsive and helpful! Whenever we have issues with the house or conflicts with humans, Mirela is always there to provide useful advises. It’s sad that we couldn’t rent from Ocean for the coming year as they are full. :’(
5/5
TrustpilotRecently rented my property through…
Recently rented my property through Ocean Downend Branch. I received excellent customer care particularly from James and Jemima. Both were very friendly and professional throughout. Would definitely recommend!
5/5
TrustpilotOcean Bishopston (Hannah Smith) - fantastic service!
We have been with Ocean Bishopston ( Hannah Smith) for almost two years now, Hannah is always polite, friendly and professional, nothing is too much trouble and she works extremely hard to make certain that tenancies are as problem & stress free as possible. We have been extremely happy with the service received from ocean which has always been professional and reliable. Thanks guys!
5/5
TrustpilotHighly Recommended!
Using Ocean Estates made my transition into a new home so much easier. My agent (Howard, from Southville office) was so patient and determined. It was difficult to research properties on my own with my busy schedule. He emailed many listings based on my needs and the viewing times were very flexible. I highly recommend this agency! I really appreciate the care and concern. Thank you!
1/5
TrustpilotUnhelpful, unsympathetic, unprofessional
Ocean lettings completely made life difficult for myself and my housemate in lots of ways. They were unhelpful, appearing to avoid answering questions when emailed, such as about our mice problem. When my housemate chose to move out but I wished to stay, they wanted me to completely move out for 5 days and back in again, not even allowing me to leave my bed at the property. I agreed to do this despite the upheaval and cost, and then the rent was put up with no warning at the last moment. I was threatened with "If you don't return the application form today we will put the property back on the market" - when I was at work - so could have missed the email (even though had told them the day before I was in process of returning the form). This is just a small snippet of how we were treated. Due to their actions, I was vulnerably housed for the Christmas period, despite the fact I had never wanted to leave my home. I found many of the staff (one in particular) to be rude and manipulative - saying one thing to me and another to my housemate - as if she were trying to play us off against each other. I had a wholly stressful and unsatisfactory experience with Ocean lettings.
Thank you for your review and comments Miss Sutherland. Initially apologies for any concerns that may have arisen from the processing of your request as co-tenant to end the tenancy. After reading all case file notes and emails, I can see initially that there were separate communications from yourself and your housemate regarding terminating the agreement. And from yourself regarding taking the tenancy over as the lead tenant with another person.We spoke to the landlord and he was happy to accept your proposal as long as a new tenancy was created. Following this, I can see from that this was explained to you and document explaining the process was provided.Unfortunately, with this type of request, we have had issues in the past with the Deposit Scheme and any potential future claim on the deposit. As there is no original tenant present, the Deposit Scheme will not process any claim as the 'check-in report'/inventory is not signed by a tenant who is in occupation at the end of the tenancy. I can see from the notes that this was explained to you and again, the process was sent to both of you.With regard to the increase of the rent, on behalf of the landlord we apologise, this was their decision last minute and we had to pass this onto you.With regard to the mice, I can see that you reported this to us, we advised the landlord and also the block management company as once mice are in a flat of this type it is likely they will be in the whole of the building. Unfortunately, we did not receive a response from the landlord or block management company within a reasonable timeframe, we therefore instructed a contractor to attend.It is clear that we did not communicate this delay to you sufficiently and for that we apologise.If we can be of any further assistance please do not hesitate to contact us directly.Kind Regards Ocean.
5/5
TrustpilotGreat help with my remortgage
Ocean did a great job with my remortgage! Special shout out to Simon Lack and Tracey Green who helped me find the best deal and kept me in the loop throughout. I can't recommend them enough!
5/5
TrustpilotOcean Homes Bradley Stoke - ABU
We had a great experience with Ocean Homes - Bradley Stoke. Abu was an excellent Estate Agent. He helped us to quickly secure a house and it was a quick, easy and stress-free process! Thank you:)
5/5
TrustpilotRealistic advice and support
Realistic advice and support, with a great viewing
5/5
TrustpilotThank you very much ocean estate…
Thank you very much ocean estate agents. They provided us with an indescribable level of service and stayed with us throughout the journey of making our dream home come true. Thank you for supporting us and standing behind us in all the difficult times we have gone through. We have no words to thank you especially ms sadie. We reccommond you to everyone who has a dream of a house. Thank you again Ocean Estate Agents and Ms. Sadie.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Ocean,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ocean, Bishopston won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Send Ocean, Bishopston a message.
Yes. Ocean, Bishopston won Trusted Agent in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Bishopston branch at EA Masters 2022.
