5/5
TrustpilotOur first experience at selling houses
Our first experience at selling houses, as an older couple not up to speed online. We were helped all the way
Trusted Agent profile · Bishopston
Verified
Ocean, Bishopston reviews
★★★★★
4,123 reviews across 2 platforms
201 Gloucester Road, Bishopston, BS7 8BG
Ocean,'s office in Bishopston, at 201 Gloucester Road, is rated 4.8 out of 5 across 4,123 reviews on two platforms. It won Trusted Agent in The Trusted Agent 2026 awards.
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Awards
The Trusted Agent 2026 results for Ocean,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Bishopston office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThe best of the best!
Livia C from the Bradley Stoke conveyancing team ensured we received the best customer service we’ve ever had! Livia & all of the Ocean team are responsive, fast, polite and provide an excellent service. We knew exactly where we were throughout the house purchase and they were constantly chasing when the sellers were slow to respond - an entirely stress free process for the first time! We have recommended to all of our family and friends that they use the Bradley Stoke branch for conveyancing in the future.Thank you again
5/5
TrustpilotMelissa is a delight
We dealt with Melissa in Oceans Westbury-On-Trym branch. She assisted us with our purchase, despite it not being the most straight forward purchase (at no fault of Ocean) Melissa was very professional, helpful, patient and a delight to work with. I would highly recommend Melissa to anyone looking to purchase their next property.
5/5
TrustpilotVery good
Very good, highly recommend ocean.
5/5
TrustpilotGood and trusted
Difficult move and they work hard
5/5
TrustpilotAmazing Agency ++++
Renting with Ocean has been an excellent experience. Ocean has restored my faith back 100% in renting with agencies (as have had very bad experiences in the past with others.) Ocean has changed my view on Agency/private renting entirely. They have been incredibly helpful and this has made realize the benefits and help you get as a tenant renting through them! James, Beth and Josh have been amazing throughout!! I cant big them up enough. When things needed attention in the flat, they responded straight away and resolved the situation very quickly and would like to thank them for saving our Christmas when the oven broke! Very organized and friendly agent, welcoming and helpful throughout and made the stress of moving out as pleasant and stress free as possible.We will definitely be looking to use Ocean in the future!! hopefully to Buy our first house!! Thanks so much guys!
Agent replied · 20 September 2023
Hi Holly, thank you so much for your kind words and positive feedback, the team really will appreciate it. We're here and happy to help with your future purchase. All of our home buying services are at your disposale when you're ready. Keep in touch, Ocean.
1/5
TrustpilotVery poor customer service from Ocean
Very poor customer service from Ocean. Arranged for my property to be valued, Ocean was my 3rd valuation. He arrived on time, very poorly dressed in a sweater that had holes in, ankle grazer jeans, shoes no socks. Didn't appear interested at all in the property just wanted to see any improvements we've made. When being shown the smallest bedroom he made a flippant comment that it would be "ok" for a "little person" Came with no portfolio or comparable statistics and didn't sell his company at all. The only thing he did come with was his "I can't be bothered to be here" attitude. I wouldn't recommend Ocean to any one who wishes to sell their property. Ocean, you need to send your sales team on a Customer Service training update.
Agent replied · 20 September 2023
Thank you for your feedback, needless to say we are extremely disappointed to read your comments.As a market leading, independent estate agent of 38 years we have always prided ourselves on providing not just the best possible local expertise, advice and support. But also, an unrivalled level of customer service at all times. We hope the customer reviews here on Trust Pilot go some way in reassuring you of this. Your comments have been taken very seriously, our Managing Director and the Sales Director for your area and conducting an investigation personally. Whilst we certainly consider this to be a one-off occurrence, we will be highlighting our ongoing expectations of only the best possible service at all times to our teams at the very least.At this time please bear with us to carry out all due diligence in investigating this matter, we will contact you directly with any further feedback. We hope you enjoy the Bank Holiday weekend.Assuring you of our best intentions at all times, Ocean
5/5
TrustpilotI had an excellent experience with…
I had an excellent experience with Ocean Letting and Management. The entire process, from my application to finalizing the tenancy, was handled with great professionalism and efficiency.Lily, in particular, deserves special recognition. She went above and beyond to ensure that all aspects of my application were in order, promptly resolving any issues that arose. Her dedication and responsiveness made the entire experience stress-free and enjoyable.I highly recommend Ocean Letting and Management, and I would like to extend my gratitude to Lily for her exceptional service.
4/5
TrustpilotTenant renting property
Abu Miah is the letting agent who has guided me through the process of renting my first flat. He has been professional throughout the process and has done his utmost best to get me moved in my new flat as soon as possible.Unfortunately communication was not to my expected standard, nevertheless the entire process was quick
5/5
TrustpilotBrilliant mortgage advice
We had a great experience with Ocean. Simon was readily available for any queries we had during the process and always communicated any updates swiftly. He actively scanned the market to make sure he got us the best mortgage rate possible. Brilliant.
5/5
TrustpilotWe recently used Ocean for the sale and…
We recently used Ocean for the sale and purchase of our home. Lily and the team were brilliant from start to finish. Always in contact to keep us up to date and contactable about any info needed. We couldn't recommend them enough.Sam and Jane
4/5
TrustpilotAgents were fair, solicitors less so
Ocean estate agents were good, didn’t have a great deal of contact though. Ocean Property Lawyers could do better. Initial email was written in antiquated language, and I’m not referring to legal docs, but the email itself. My solicitor was hard to get hold of, wouldn’t speak to me on phone, told me at the end of the process that this was because it would’ve cost - why not tell me this at the start? My first time buying a house but the process is antiquated, needs hauling into the 21st digital century. One example of my experience - I transferred via my banking app a large amount over 3 days to the solicitors account, no problem, no fees. However, for solicitor to transfer a much smaller amount to me involved me having to visit their office, sign a form and have the option of paying £40+VAT for them to transfer via CHAPS (they don’t do BACS which makes them unique in my book) or take a cheque which I couldn’t collect there and then (no one had told me any of this before my arrival btw) but had to be sent from their accounts dept but the staff member who dealt with me couldn’t say when this would be. I took the cheque option which of course means a visit to a bank ie more time. Can’t recall the last time I had to pay in a cheque. Overall, a rather frustrating experience, not all the solicitors fault but definitely need to up their customer service and procedures.
Agent replied · 20 September 2023
Thank you for taking the time to pass on your feedback. We are sorry to learn that there were some aspects that you were disappointed with. With regard to our initial correspondence, we have taken on board your comments. A full review of all processes both on & offline including updating our operating & case management system is in fact underway. It has been somewhat delayed by Covid and subsequent Stamp duty holidays, but we remain committed to offering superior clients services with contemporary processes. We expect all correspondence and interactions to be more accessible and streamlined in the future. In addition, we are always more than happy to assist in answering any queries which may arise from documentation or emails. We also apologise for any miscommunication with regard to speaking with your fee earner. If your fee earner is otherwise engaged when you call, one of the team will endeavour to assist, but if at any point you would like to speak with your fee earner specifically, they will be happy to return your call when free, and there is no additional cost incurred for this.Once again thank you for your feedback, we hope you are enjoying your new home, regards Ocean.
1/5
TrustpilotAlmost ruined my life.
Terrible leasing company. Discriminatory. Lying. They forced us to use a terrible service called the LettingHub, that left us until the very last day before our move to confirm details.... leaving us weeks without utilities and paying for two flats. Rude. Intrusive. Aggressive... Horrible.The reason you see so many positive reviews is because they harange you for one before signing the lease, implying they might not if you dont. One of their employees requested a review from us multiple times on the day of a relatives funeral, despite us informing them of that berievement. These people are sharks. RUN.
Agent replied · 20 September 2023
Thank you for your feedback. Whilst your letting process has been clearly frustrating for you, for which we apologise, we must refute some points made.The chosen service provider The Lettings Hub is in fact highly reputable, they assist Ocean and many thousands of lettings agents nationally in ensuring customers’ rental applications are handled with complete transparency and fairness. Upholding all legal requirements protecting both landlords and tenants. Bristol is one of, if not the busiest lettings market in the country at this time, unfortunately this has caused some delays. In this instance the change of guarantor for the 2nd applicant did cause processing time unfortunately. Please be assured all parties continue to work extremely hard after what has been a very trying 18 months to facilitate home moves as efficiently and quickly as possible. We are an independent agent and local employer of 38 years, we take great pride in our customer service. Our teams strive to provide the best possible home move experience to all customers at all times. Your assertions simply do not describe an employee of Ocean property services group. We have not achieved over 2000 Trust Pilot reviews by coercing feedback. Reviews are requested to ensure we continue to provide the best possible customer care. However; in many cases feedback is provided without request or prompt. We chose Trust Pilot for this process for its complete transparency. If however our request for feedback was intrusive in any way we do apologise.Whilst you did experience some processing delay, we are happy the initially agreed date for occupation was met. And whilst we do not manage this particular property we trust all is now well and hope you are now happy in your home.Ocean
1/5
TrustpilotNot sure I would use again
We sold through Ocean, but the buyers were using Ocean solicitors. At quite a few points we had to remind them that they were working for us not the buyers as they seemed to jump when the buyer said anything.
Agent replied · 23 November 2024
Thank you for your feedback.Whilst we will be as accommodating to buyers as needed to ensure that we can successfully progress a sale through to completion, we are always very aware that we represent the seller. Our responsibility is to professionally accommodate all interested parties in what can often be a complicated transaction to ensure a successful outcome for our clients. In this instance, following the survey results, there were several points raised that the buyers wanted to investigate. This took some time to resolve and we assisted where possible, whilst keeping you regularly updated, on occasions daily.We’re pleased for all involved that the sale successfully completed.Regards, Ocean
5/5
TrustpilotTracey and Luigi - The remortgage dream team!
Tracey and Luigi recently took care of our recent remortgage. Their guidance was best in class, their customer service impeccable and everything was just effortless and proactive on their part. So many places try to just excel in one area such as expertise or the customer service, but between Luigi and Tracey, they've got both covered already. When this new fixed rate comes up to expiry, I'll be contacting the team again for sure. Thank you very much!
5/5
TrustpilotJames at the Downend office
I found James at the Downend office, honest and understanding. I believe he gave the best service for my situation. In his absence the rest of the team were just as professional. All kept me well informed and found me excellent tenants.
Agent replied · 20 September 2023
Great review and really pleased to hear that the team in Downend provided you with a good service. We are delighted to hear that you are happy with the tenants we found for you. Please don't hesitate to contact us if we can help in the future.
5/5
TrustpilotHighly recommended filton ocean branch
We can not recommend the filton ocean branch team and their Solicitors at Bradley Stoke enough. Very supportive, kept us up to date regularly, great communication, made a very stressful time an easier process, they were quick selling the house and great throughout until completion. Samantha our agent was a pleasure to deal with and we can not thank her enough for her help and support. Sam was amazing, thank you 😊
5/5
TrustpilotEvery company needs a Thomas Seabourne
Every company needs a Thomas Seabourne. Customer Service second to none and always goes above and beyond the call of duty.Polite, available on the phone, quick to respond and empathetic and not bvious pride in his work.Thank you Thomas.Tim & Sue BS4
5/5
TrustpilotGreat help and chased up the solicitors…
Great help and chased up the solicitors to get the mortgage completed.
5/5
TrustpilotFriendly, happy estate agent
Chris came to value our property - we chose him as he was friendly & not pushy at all. A lot of other estate agents we discovered around BS9 would say “if you were on the market with us, it would put you in a better place if you wanted to bid on one of our other properties.” No mention of any of this from Ocean.Sam our sale agent was always happy and positive - extremely pleasant to deal with. He had great energy & you can tell he enjoys his job.Tanya who was in the final stage was great at keeping us informed about the chain & very friendly & explained the process well.
5/5
TrustpilotExcellent service and support
Excellent service and support from Elizabeth and colleagues particularly through a rather tricky final phase of our sale.
1/5
TrustpilotThe actual selling of the house went…
The actual selling of the house went well but the management of the process itself regarding advice and support was very poor. They are equipped when it’s an easy sale and all ok but were rather found wanting and it was as if we were an annoyance when asking for updates and managing the chain.Will not use these again
Agent replied · 19 November 2023
We appreciate your feedback, both positive and negative, it can always help us further streamline or improve our service. However, on this occasion, in the interest of full transparency, as is the reason for a 3rd part review site, we do not believe that your one-star review is justified. Your case file has been reviewed by our Sales Director. We believe that the team, including our highly experienced Move Managers, made every effort to achieve an exchange of contracts as soon as possible, as is our goal for all clients. Your buyer was in fact ready to exchange well within the current average time frame.We have Move Managers in each of our sales offices specifically to ensure the best possible customer care in what can often be a stressful and complicated time for all parties. The delay in this instance was caused by an investment buyer at the bottom of this chain. The whole team were involved with this sale and exhausted all possible means to expedite the matters via the estate agents and solicitors they were able to do so. It is clear from the comprehensive records that the office kept you informed of the progress, sometimes several times a day. It is disappointing the sale did not progress as swiftly we all may have hoped or expected, but hope your onward move has gone well. Thank you again for your feedback.Ocean
5/5
TrustpilotOur House Sale
In the beginning Jake took a number of photos to present our house at its best. The presentation sold the house in less than a week. Alice was very professional introducing a number interested potential buyers . We have now exchanged contracts with Kate Georgia and Laura providing detail information relating to the legal issues during the whole process. We certainly recommend Ocean Estate agents to anyone thinking of selling a property.
5/5
TrustpilotGreat experience with Simon Lack.
Great experience with Simon Lack and Tracey Green. Have used them for our last two mortgages. Wouldn’t dream of going anywhere else. Simon is knowledgeable, personable and prompt. Happy customers.
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Questions about Ocean, Bishopston
Has Ocean, won any awards?
Yes. In The Trusted Agent 2026 awards: Ocean,, Bishopston won Trusted Agent.
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Send Ocean, Bishopston a message.
