Every review we hold for the Bishopston office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe had a great experience with Ocean
We had a great experience with Ocean. Steve was very knowledgeable, friendly and helpful through the process of getting our property on the market. The team secured a number of viewings and several offers on our property, and communication was excellent throughout the process. Particularly outstanding was the experience we had with Melissa, who sold our property and managed the move upto completion. She was extremely supportive, patient, communicative and knowledgeable, and helped us a great deal in moving the process along. This was a stark comparison to the agent involved in our purchase (Goodman Lilley), who were incredibly difficult to get hold of and nowhere near as proactive and on the ball. Thank you for everything, we really appreciate it!
Chloe · 6 November 2020
★★★★★ 4/5
TrustpilotSupportive and understanding
Steve was really proactive in letting us know when there were any properties that would be good for us, and we ended up viewing, offering and having our offer accepted on the day! Unfortunately our sale did not go through to completion, but as first time buyers we were so appreciative of the support of Mel, our move manager. Her patience and understanding as we navigated the process was so helpful, and really relieved a lot of pressure. We would be delighted to work with her again.
Hannah · 31 October 2020
★★★★★ 5/5
TrustpilotMelissa Bell - Westbury on Trym
Melissa was completely fantastic in what ended up being a 7 month long process with a very long chain. unfortunately I was buying from a totally different estate agent but thank goodness Melissa was in the chain further up, acting as move manager otherwise I would have certainly pulled out. I mentioned to her that I had very infrequent communication from the agency I was buying through and from then Melissa included me in her weekly updates. such fantastic dedication to the entire chain. I will be recommending Ocean Westbury to everyone I speak to. Thank you so much!
Chloe · 28 October 2020
★★★★★ 5/5
TrustpilotGreat experience as a first buyer
The Ocean Agency has been very proactive from the beginning, the mortgage advisor Luigi was very resourceful and advisable, the agents had been recommending and helping me to choose the flat, supporting to make an offer and going through the process of buying. Special thank you for Melissa, she has been answering all of my, sometimes irrelevant questions so promptly and she was chasing whatever necessary to accomplish the completion. I’m very thankful for your support and patience for me as a first time buyer.
Anna · 27 October 2020
★★★★★ 4/5
TrustpilotOcean Estate Agents were very helpful…
Ocean Estate Agents were very helpful in making our move happen, they handled our house sale competently and professionally. They were very friendly and helpful, available for all our questions on the phone.Once we had a sale agreed Mel worked tirelessly to get us to exchange, thank you so much Mel!The only minor negative feedback we have is there were a couple of occasions where we didn't receive feedback after a viewing or weren't given 24 hours notice prior to a viewing, but overall we were impressed with the service.
Dan · 14 October 2020
★★★★★ 5/5
TrustpilotGreat service
Very professional and competent. The whole letting process was smooth and worry-free.
Steve · 18 September 2026
★★★★★ 5/5
TrustpilotProfessional
The staff were helpful, friendly, and professional. Joe Rictie was the first member of staff who dealt with the selling of my property. He was polite and was always able to any questions I had. Lisa also was on board with everything. I would recommend Ocean in Downend
Mr · 6 April 2024
★★★★★ 5/5
TrustpilotOcean Filton
This is a well run, well managed branch, everyone involved is up to speed with what's happening.We had to have a lot of faith with the advice and decisions being taken, but it certainly paid off.Big thank you to Adam and the team for getting us through what is always going to be stressful time. Many thanks.
Robert · 16 September 2023
★★★★★ 5/5
TrustpilotTeam Work at Ocean Southville
What a great Team at Ocean Southville. Very impressed with Leah who helped us set the ball rolling. She had clear and concise knowledge of the market and provided the right help and support in getting us to marketing stage. Many thanks to Georgina the move manager who made it a painless experience getting us from the selling stage to sold status, and kept me updated all the way. Communication is key and I didn't have to chase once - that was fantastic. Many thanks also to Marise and Ashleigh who guided me where necessary and saw to all the legalities. Thanks for your expertise. Our family appreciate the Team efforts of everyone involved. Gina Gingell
Gina · 2 October 2020
★★★★★ 5/5
TrustpilotReally pleased with the services from…
Really pleased with the services from Ocean, our house was sold within the first few days and we cannot fault the efforts of Steve, Mel and the team at the Westbury On Trym Office.We have used Ocean property lawyers previously so used them again this time and they have not disappointed, Stacey you have been just great.good communication, efficient service and very friendly staff made things so much easier over the last couple of months.Thanks again to Steve and the Team.
Mrs · 28 September 2020
★★★★★ 5/5
TrustpilotAll team were great
All team were great. Kept me updated fully. After each viewing I got updated. When it comes to actual offering there were very efficient to cross the messages back and forth.
MR · 8 May 2026
★★★★★ 1/5
TrustpilotDissapointing and distressing - would never rent with them again
I am not someone who usually leaves negative reviews however the distress caused by my experience with Ocean has led me to feel it is important to inform others of my time.The difference in Oceans service from the initial viewing of the property (where they encourage you to then leave a great review, mentioning the agents name as they get rewards for the most positive reviews) to then living in the property could not be more different.From the moment they have your money the service is aweful.From simple moving in issues, to flooding of the property due to poor plumbing work, where their solution rather than sending someone out to fix the issue is to suggest you just sleep somewhere else because the bedroom was full of water. There are so many examples I could give including; overflowing sewage from previous tenants that until quoting laws they refused to send an engineer out to assess, broken gas boilers that they send an email with instructions to try and fix ourselves, no hot water...I could go on and on...All these issues, if you do get a response will say they will send someone out to look. This would then become a repeating cycle of no one attending the property and eventually, if you are lucky, they send out the property's engineer/maintenance person.When I say engineer, they send the same man out no matter what the issue (who by his own admission has no training and is actually employed by the landlord to manage the building of his new properties), therefore it is no surprise that if 'fixed' after months of chasing, the issue then just reoccurs.I lived in the property for nearly 2 years and had mould, dodgy lighting and numerous other problems from the day I moved in that was still not resolved by the time I moved out despite regular chasing.The communication was shocking, apart from when Ocean wanted something from you in which case they would hound you with calls and expect you to go out of your way to rectify their mistakes. For example, their loss of their copy of the key for my property meant that they needed me to get them a copy by 17.00 the same day, an expense they did not reimburse.There wasn't an excuse they didn't give for their poor service, the main one being that they were waiting for the landlord to respond but if they didn't hear from him they would hire out to a specialist. Safe to say this never happened.This whole experience was then capped off when moving out. I had zero contact regarding the return of my deposit. I had no information given to me regarding any deductions from their assessment once I had moved out and every time I emailed or called, the person dealing with my property wasn't in the office and they would always claim to email me the next week with a follow up. 5 months later and still no return of deposit (I understand this is also due to the landlord) and little communication from ocean, I have had to raise a dispute through the Tenancy Deposit Scheme. No surprise to hear that my deposit was returned in full due to no response from the agents or landlord.I could not be more disappointed since going from a positive viewing to rent out the property to the regular stress and horrific agents that Ocean are. I would never rent a property with them again.
A · 19 February 2023
Agent replied · 20 September 2023
Thank you for your feedback. First and foremost we must apologise for your inconvenience, it has clearly been a frustrating and disappointing tenancy. Your experience has certainly not been to our usual high standards. Regarding delays in resolving the various property issues experienced. Sadley and very frustratingly we were not able to use Ocean Property Management’s preferred contractors. Ocean manages thousands of properties across Bristol, the vast majority of Landlords allow us to utilise the skills of many vetted, qualified contractors. These contractors are frequently assessed for satisfactory job clearance, response times and customer services standards. As is the case in point, their service reflects on Ocean Lettings and Management. Unfortunately, your landlord insisted on using his own contractor as you have described. We were not authorised to instruct any further works until all matters were assessed or repair attempted by this person.However; it is clear communications were not as we would have expected. We set high expectations of our Portfolio Managers to maintain the highest levels of updates and feedback as this is most often the priority when dealing with maintenance matters. Sadly a similar situation occurred in regard to the deposit, a response was not received by both yourself or Ocean from the landlord. Fortunately the tenant deposit scheme performed as it should and you received your full deposit, again apologies we were not able to expedite this matter, and if communications were not sufficient. We are confident this is an extraordinary case and far from the usual level of service experienced by tenants of our managed properties. However; a further review of your tenancy is now underway by a Director to clarify what could have been performed to a higher standard, or indeed more frequently/timely.Thank you again for your feedback, Ocean.
★★★★★ 5/5
TrustpilotReally pleased with the service…
Really pleased with the service recieved from Ocean over the last few months. We bought our house through Ocean estate agents and also opted for the in-house mortgage advisor to streamline the process, and this worked well. Everyone we communicated with was professional, responsive, efficient and knowledgeable, and our mortgage advisor Luigi was particularly good - always at the end of the phone or email if we had any queries, whatever time of day! We would definitely recommend them.
Customer · 15 December 2020
★★★★★ 5/5
TrustpilotThis is the 3rd time we have used Ocean…
This is the 3rd time we have used Ocean over a 10 year period (two sales and one purchase). All of the staff that we have dealt with have been professional and friendly. When we made the decision to sell Tom made the process really easy and then when we had accepted an offer, Georgina worked really hard to reduce the stress associated with selling a property.We would highly recommend Southville Ocean to anyone wishing to sell in the area.
PM · 10 September 2020
★★★★★ 5/5
TrustpilotGood for rental
I worked with Lily and Naomi and they were really helpful from the moment of making enquiry. They helped and supported us though all application process and now we have the keys. Highly recommend, they are great!
Leah · 10 October 2024
★★★★★ 5/5
TrustpilotThanks to Chantelle the experience of…
Thanks to Chantelle the experience of looking for a flat has been less stressful.She knew how to understand our needs and according to the price and area we were looking for.She was available, kind and has helped us in everything we have needed. We felt supported and catered for the whole time.I recommend her 100% 😍Thank you once again, Chantelle, it's been a pleasure meeting you!
Patricia · 5 December 2022
★★★★★ 5/5
TrustpilotRhia Lloyd was excellent at managing the chain
Rhia Lloyd was the estate agent for our recent purchase in Bedminster, Bristol. Throughout the process, Rhia worked extremely hard to manage the chain, in what was a very challenging situation (leading up to the end of the COVID stamp duty holiday). Without Rhia's efforts, the purchase would not have completed before the deadline. We highly recommend Rhia and Ocean, and will be looking to use them in the future if/when we sell our property.
Andy · 2 October 2021
★★★★★ 5/5
TrustpilotI cannot rate Ocean highly enough
I cannot rate Ocean highly enough! They've been brilliant from start to finish. Their communication really makes them stand out head and shoulders above the rest - from communicating offers, to helping us navigate through a stressful broken chain and wrapping everything up for us through to exchange. We've never had to chase - they are always one step ahead. Thank you SO much to Katie, Tom and the team... if only all estate agents were like you guys!
Laura · 2 December 2020
★★★★★ 5/5
TrustpilotCan’t thank the team at Shirehampton enough…
Can’t thanks the team at Ocean, Shirehampton enough for supporting us through our house buying process. Particularly Sam for helping us find our perfect first home and going above and beyond to answer any questions and queries we had at anytime. Also, Carleah, for meeting us for viewings on a number of occasions and making them a pleasure. The whole team made our house buying process a dream, so thanks for everything guys!Summer & Dan
Summer · 30 September 2021
★★★★★ 1/5
TrustpilotWillowbrook office
Willowbrook office. Absolutely awful experience from start to finish. We did not know anything about the people viewing the house as all done by text message, complete lack of communication. Rude and unprofessional, especially the manager Stefano who was also very arrogant. Brought my wife to tears. Not willing to work with us in getting the best price for our house and just want a quick sale. Avoid them at all costs.
Natalie · 29 September 2023
Agent replied · 19 November 2023
Update: 2/10/23Upon further review of the extensive case notes and interviewing each team member regarding this matter. We unreservedly refute all claims of poor service. It should be made clear that Ocean Estate Agents were the 4th local agent instructed by you. We achieved a good level of viewings and an offer to purchase, which was accepted and subsequently rejected by you. It is very apparent that our team made every effort to provide the same high standards of service and client care for which they have become known locally as market leaders. It is also very clear that our team endured unprecedented levels of unacceptable comments, insults, and insinuations causing high levels of stress for some team members. For this reason, the decision was made by Ocean Estate Agents to dis-instruct ourselves from the sale of your property. We sincerely wish you a successful sale with your next chosen agents.Ocean 29/9/23We are sorry to hear that you were not satisfied with our service. This is disappointing and very surprising to us, as we have received many positive reviews from our clients on Trust Pilot, not least for this office and team.We are an independent agent with 40 years, and we always strive to provide a positive moving experience for our customers, as we know how stressful it can be. We are very proud of our reputation and our customer satisfaction.We take your comments very seriously, a Sales Director will conduct a thorough investigation. We would like to hear more details from you personally and we will contact you as soon as possible.Ocean
★★★★★ 5/5
TrustpilotGreat letting agents
Great letting agents! We are very pleased with the service so far! They made the process of renting a property relatively stress free as they were so responsive to our requests and queries and everything is done very professionally and above board! The team in Bradley Stoke were all wonderful, in particular Ola who helped get a complicated referencing process through as smoothly as possible so that we could get the keys to our new home!
Fiona · 21 July 2021
★★★★★ 5/5
TrustpilotHighly recommend Ocean
Highly recommend Ocean. The team were fabulous throughout the whole cycle from first signing up, house viewings, advice and guidance and then managing the move chain. The Covid19 pandemic put a halt to proceedings but Chris at the Shirehampton office was very helpful in making sure all paperwork etc got processed even printing contracts out for me whilst I had no access to a printer -it made my life much easier during the lockdown. Finally managed to exchange and complete without any drama! Big thanks to Mark, Sam and Chris and the Ocean Move Managers! I also used the Ocean Property Lawyers and they were equally as awesome.
Lucia · 15 August 2020
★★★★★ 5/5
TrustpilotSwift Response to finding suitable tenants…
Response to finding suitable tenants was very swift and Jemima was very keen to give us plenty of information. We preferred a couple to come in and chose one of the first few who meet the required refernces.As previously, pleased with the service
David · 26 June 2024
★★★★★ 5/5
TrustpilotThank You Ocean Bishopston!
Thank You Ocean Bishopston! Lockdown wasn't the easiest time to be buying and selling, but we felt very looked after throughout! Ocean put our house in St Werburghs online a two weeks before lockdown, luckily we had 8 offers in under a week and it went for over the asking price. Due to lockdown things did take a bit longer than expected. Yet the customer service and communication through out was fantastic - one of the team was always available to easy any concerns. We will certainly be recommending Ocean to friends and family. Thank you Jordon, Ella and Jason for looking after us so well.
Vashti · 28 July 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
