Every review we hold for the Bishopston office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotCan't even give the buyers the right keys
Despite finding a large number of people to view the property many were not in a position to proceed and many were not even on the market despite Ocean knowing we wanted to move quickly.It may be coincidence, or we may have been unlucky, but when we did receive two offers they recommended the lower one who was selling with them (which obviously generates more commission), after several months they could not proceed and we went with the other buyer who was a dream.The icing on the cake was on completion they gave our buyer the wrong key.
Richard · 25 February 2024
Agent replied · 23 August 2024
Thank you for your comments. As an independent agent of 40 years, we certainly know that selling a home can be complex and stressful, sometimes over an extended period. Not least after previously spending time on the market with an alternative agent. We are sorry that your experience fell short of your expectations. Finding qualified buyers was certainly indicative of the market at this time, it was very unfortunate that your initial buyer was unable to complete the sale due to unforeseen circumstances. Please be assured our best advice was given at the time of the offer. The misplacement of keys upon completion is unacceptable, we have taken this matter very seriously. A full investigation has now been completed and we assure you this was a one-off occurrence.The Sales Manager has attempted to contact you to offer a personal apology. Please feel free to contact him directly if you would like to discuss matters further. Thank you again for your feedback. Kind RegardsOcean
★★★★★ 5/5
TrustpilotI cannot recommend Ocean enough
I cannot recommend Ocean enough! Finding accommodation in Bristol is notoriously tricky. My best friend recommended Ocean to me. The team is caring, kind and really take the time to listen to their clients. Annabel was great in taking down my details when we first met. Will handled my application and was instrumental in the process of me securing a place to live. He was so helpful and a delight to work with.
Z · 27 July 2023
★★★★★ 5/5
FacebookI cannot recommend Ocean enough! Finding accommodation in Bristol is notoriously tricky. My best friend recommended Ocean to me. The team is caring, kind and really take the time to listen to their clients. Annabel was great in taking down my details when we first met. Will handled my application and was instrumental in the process of me securing a place to live. He was so helpful and a delight to work with.
Zulekha · 27 July 2023
★★★★★ 5/5
TrustpilotExcellent
Ocean is very professional helpful when required and are very reasonable when it comes to deposit claims. Compared to my previous agents (Taylor) they have been remarkable and very friendly towards people looking to rent. Always quick in sorting out repairs. My property manager Hannah Carter has been amazing during my period of stay. Very helpful, prompt and thorough. If I come back to Bristol and look for a place to buy I shall be contacting Ocean's first.
Shree · 16 February 2023
★★★★★ 5/5
TrustpilotThe Ocean team from Filton worked…
The Ocean team from Filton worked extremely hard over a long period of time to coax a tedious sale to a positive conclusion. All individuals were professional and very supportive.
Julian · 19 August 2026
★★★★★ 5/5
TrustpilotSaved us loads of money . . .
Neil managed to find us a remortgage and lock in the rates before they went up too much and before we were due for a remortgage, so we have ended up saving money on or mortgage each month. During such a turbulent time for the mortgage industry, both Tracey and Neil were very understanding and persistent with ensuring that our remortgage went through. They regularly updated us and chased the brokers for updates. We couldn't be more happy with the service that they provided.
Jo · 2 December 2022
★★★★★ 5/5
TrustpilotWill and everyone in the Lettings Team…
Will and everyone in the Lettings Team at Ocean Southville made the letting of my flat a smooth and easy process. I have used them each time I have needed to find a new tenant over the last 10 years or so and always found their manner polite, helpful and with none of the aggressive sales pitch you might fear. Even when there was a slight hiccup they dealt with it swiftly, professionally and respectfully. Communication always prompt, efficient and cheerful.
Jane · 2 December 2022
★★★★★ 5/5
TrustpilotExcellent service from Ocean…
Excellent service from Ocean Shirehampton branch. We were supported and guided by all members of the team, from the first valuation appointment with Chris, right through to completion. We were kept updated throughout the selling process, and the regular emails from Sadie were invaluable. A truly professional service and I have no hesitation in giving them 5 stars. Well deserved.
Sarina · 2 May 2024
★★★★★ 5/5
TrustpilotExcellent experience buying and selling in Southville
We recently sold and bought through Ocean Estate Agents, Financial Services and Property Lawyers, at the Southville branch.We have been with Luigi and his financial services team for 10 years now, and I cannot speak highly enough of them. Luigi is extremely knowledgeable, professional, efficient and at the same time friendly, relaxed and a pleasure to deal with. The service they provide has always been excellent.The Property Lawyers were very thorough and professional, responsive to our queries, well organised and always willing and available to give us guidance over the phone if needed. We wouldn't hesitate to use them again.The same can be said for the estate agents team; they showed strong experience of the market, and we feel they represented our property very well through the selling process, were very understanding of our constraints for the viewings, and ultimately got many people through the door and a sale price above our expectation.
Mr · 27 November 2022
★★★★★ 5/5
TrustpilotProfessional and Efficient services
Jack was very professional, polite and courteous. He showed us around our new home and answered all questions as well as gave some suggestions on furnishings which was much appreciated. My experience with Oceans Lettings and their agents is always professional and efficient and I would highly recommend them.
Anshul · 29 October 2024
★★★★★ 5/5
TrustpilotI contacted Oceans Portishead early…
I contacted Oceans Portishead early December, I was looking to rent out my property with the least amount of hassle as possible. Charlie Bartlett was assigned to assist me, he was brilliant throughout, he only contacted me when he needed to. Within a couple of weeks of me contacting oceans, Charlie found a pair of great tenants. Thank you Oceans and thank you Charlie
Owain · 2 February 2024
★★★★★ 5/5
TrustpilotOcean were great!
The team of individuals were kept us informed throughout. The move manager, legal assistant and conveyancer. My apologies if I’ve missed anyone but the support from the team has been well received. Thanks again.
Oshane · 17 July 2026
★★★★★ 5/5
TrustpilotHad a valuation from Claire Kington on…
Had a valuation from Claire Kington on my property in order to get things ready to go on the Market. Very friendly approach whilst offering direct and honest opinion which provided me the confidence to proceed with moving forward and selling my property with Ocean.
KevB · 28 April 2026
★★★★★ 5/5
TrustpilotExcellent experience with Ocean Lettings!
The rental market is a crazy place at the moment and Georgia at Ocean, Southville made my experience a little calmer. Communications were great throughout the two separate viewings and applications I had with her. She always responded quickly and completely to my calls/e-mails and generally made a finding my new home, a lot easier. I think Georgia was as excited as me when my application was agreed and finalised. I am yet to move into the property but with the service I have received from Ocean Home, I cannot recommend them enough. Thank you!
Coconat · 3 November 2022
★★★★★ 5/5
TrustpilotEXCELLENT SERVICE !!!
I have sold my flat with a huge help of Ocean's staff. They have been very helpful from the beginning, and a big thank you to Elizabeth, Lisa, Stacey and the rest of team who worked on my case.Whenever I needed any information, advice they replied/contacted me straight away.I had some issues with my conveyancer and they helped me a lot to chase him, to provide necessary documents. Once again THANK YOU Ocean team !!!I strongly recommend Ocean to anyone who wants to sell a property - they are very good professionals !
Ewelina · 1 November 2022
★★★★★ 5/5
TrustpilotWorked with Steve on a difficult…
Worked with Steve on a difficult purchase after having my house fall through and his understanding and willingness to keep the deal alive with his property I was buying was outstanding. Always returning calls and liasing with the seller to keep everyone involved up to speed. With recommend 👍🏽
Robert · 23 October 2024
★★★★★ 5/5
TrustpilotOcean were great from start to finish…
Ocean were great from start to finish and it helped using their solicitors for both the sale of my property and my purchase property.
Sam · 20 September 2026
★★★★★ 5/5
TrustpilotGreat Service
We dealt with Georgia in the Southville office when looking for and securing a new property to rent. Georgia was very polite, knowledgeable and extremely quick at responding to any questions whilst providing us with updates on the next steps in a clear and concise way. We also dealt with someone else within the office in her absence and they were equally as helpful, getting answers to our questions and calling us back within 10 minutes. During the process we dealt with a variety of letting agents, half the time they wouldn't even pick up the phone, something which Ocean did. Ocean were by far the best we used, most professional and easy to deal with.
Zac · 27 October 2022
★★★★★ 1/5
TrustpilotDisappointing and stressful
On multiple occasions during our 2 year tenancy managed by Ocean, tradesmen were given access to our property without our prior consent or even notification. This was a significant breach of our privacy and security & left us feeling unsafe in our own home.Two months before our tenancy renewal date, we were served a "no fault" eviction notice. We were pressured to quickly decide on our intention to renew, despite the upcoming ban on such evictions. This added unnecessary stress and uncertainty to our living situation and we were told this was at the request of our landlord.Ocean & landlord claimed a large chunk of our deposit by inflating & fabricating claims in the hope that we were relying on funds being released rather than going through a lengthy dispute process. Luckily we were in a position where we were able to go through the dispute process as a result we were awarded 3 times the amount that they had agreed to release. While the property itself was lovely, our experience with Ocean Estate Agents management was unfortunately negative due to the issues mentioned above. We will not be using Ocean Estate Agents to purchase or rent in the future & would recommend to avoid. Due to the lack of transparency, communication, and respect for tenant rights & wellbeing.
Samantha · 24 January 2024
Agent replied · 23 August 2024
Thank you for your feedback, we are sincerely sorry to hear about your less than satisfactory experience while renting with us. As you know, the rental agreement is between you, the tenant, and the landlord. We are hired by the landlord to act on their behalf, and we have to follow their directives according to our contractual agreement. The landlord instructed us to propose a claim on your deposit. As the deposit is your money, you have the full right to contest this. You disputed the claim, and it was referred to the TDS for adjudication. The adjudication awarded a sum more than double what you offered and just under half of what the landlord proposed. This demonstrates the benefits of registering the deposit as required to ensure a fair outcome for all parties.We acknowledge the oversight regarding the unconfirmed access to the property for the gas safety record. The property manager at the time failed to complete this task and offered an apology. You were given the option to file a complaint, which you chose not to pursue. We accept that this was our error and extend our sincere apologies.Concerning the issuance of the Section 21 notice to terminate the tenancy, this was done under the landlord's instructions. The notice was served due to a lack of response from you about extending your tenancy. It provided a two-month notice period for the end of the tenancy, which could have been revoked if you decided to extend. However, you chose not to extend, and the tenancy ended according to your notice, before the landlord's notice date. Your observations about the impending ban on Section 21 are largely accurate, and we anticipate it will become law in 2025.We regret to hear your negative comments about your future interactions with Ocean. We refute these comments as we were acting upon the landlord’s instructions and always prioritise tenants’ rights.We hope you have comfortably settled into your new home and wish you all the best for the future.Ocean
★★★★★ 5/5
TrustpilotChantelle was very helpful in getting…
Chantelle was very helpful in getting us complete the reference checks within 2 days for a property that we liked from the listing on ocean. she gave prompt replies to all our queries even when she was out of office. She has also arranged a second viewing for us. Ocean and Chantelle has been good to us in completing our first step towards renting a home in Bristol!
Giby · 18 October 2023
★★★★★ 5/5
TrustpilotA Joyful Renting Experience
Renting can be an arduous task at the best of times especially in a big city such as Bristol. However Ocean made the whole process so simple and easy. We applied through them for several properties and on the ones we did not secure they were always very helpful in finding new properties and providing feedback to better our chances next time. James and Jemima were our main points of contact and you couldn't ask for nicer and more professional people to show you around and help you out with the application process. Since moving in we had a problem with the shower but this was rectified within a day so couldn't be happier.Overall a great experience and would recommend them to anyone looking for a property to rent or buy.
Ben · 13 October 2022
★★★★★ 5/5
FacebookTrying to rent in Bristol is HARD! I had come a custom to un-helpful agents due to such high demand, causing no real need to help me.
This was not the case with Ocean, always quick to answer and proactively helped with the search.
Will Jenkins was extreamly helpful and managed the whole process very smoothly.
10/10 customer service from Will and the rest of the team at the Clifton office.
I would definitely recommend speaking to Ocens if you are trying to rent and would trust them to Let my property.
Harry · 12 October 2022
★★★★★ 3/5
TrustpilotOcean Lettings Experience
Recently went through Ocean lettings when taking out a rental at our new property. Experience was ok, communication was frequent and overall they were responsive. We have however been left quite frustrated at what we feel is quite a large miscommunication. We were told at least twice before moving that the property we would be renting didn’t come with a washing machine, leading us to buying one at our own expense only to move in and find a washing machine installed. We now have to return this washing machine out our own expense as we have to pay a return fee. This is extremely frustrating as it is a basic detail that should have been communicated from the start and has now left us out of pocket. The fault of this falls on Ocean who should have know these details when managing the let of the property. It is for this reason that I think a rating of 3 stars is fair as you shouldn’t expect to be left out of pocket by miscommunication from the estate agent.
Logan · 6 October 2022
★★★★★ 2/5
TrustpilotWe weren't particulary impressed
We weren't particulary impressed with the service overall, although I cannot say whether any other agents would have performed better. We felt they had overvalued the property to start with. During the sale process, communication improved only after we had complained several times about the lack of contact and failure to update progress online. More importantly, we also felt there was a conflict of interest as the buyers were using Ocean's in-house solicitors, who caused considerable problems and delays; at times it seemed to us that Ocean were acting more on behalf of the buyers than for us as vendors.
Hazel · 9 January 2024
Agent replied · 23 August 2024
We appreciate your feedback and take it seriously. However, after reviewing your case, we respectfully disagree with your evaluation of the service we provided on this rare occasion.As an independent agency of 40 years, our experienced teams are dedicated and prioritise client service. Our operations and systems are designed with this in mind. As Bristol’s largest independent agent, we successfully assist thousands of home movers each year. We are very proud of the subsequent thousands of positive reviews we have received on Trust Pilot for all our services and branches, including Downend.We would like to emphasise that a contract exchange within 9 weeks is well within the average time frame, in the current market. Unfortunately, daily calls to the office for updates will inevitably create unrealistic expectations; many legal and transactional processes require professional attention and may not be completed within the 24-hour time frame you desire. The buyer’s appointment of their solicitor was also well within standard time frames, the time taken was due to AML, anti-money laundering checks and their initial funds to clear only. We note that there was a delay in the draft contract being released by your chosen solicitor, which prevented the buyer’s lawyer from beginning to progress the case. Their initial preference to handle the case via paper documents only and not email unfortunately also extended this time frame.Regarding the buyer's lawyer, we assure you that Ocean Property Lawyers are diligent in preventing any conflicts of interest and would immediately cease to act if one were to arise. We understand that as a seller, you may feel that the buyer’s lawyer is raising potential issues. However, this is because they need to act independently and in the best interest of their client, the buyer, as you would expect your lawyer to do. This does not impact the estate agents who are acting in your best interest, as the seller.The buyer’s lawyer made standard enquiries and whilst a seller may not ‘like’ such questions, it is necessary for them to address any legal issues, or concerns raised by their own client. Regarding your comment about the sellers’ dashboard, not being updated, we apologise if this was the case for you. Following a review of sample current files this morning, this shows that all updates and milestones are displayed appropriately but we take your feedback on board so that we can ensure this is not the case. You also received personal updates from your Move Manager, which are promptly provided as required to all clients to ensure efficiency for both the team and all clients.The significant savings following a poor survey of the property and the buyer’s subsequent attempt to renegotiate the purchase price demonstrates that the team acted in the best interest of their clients, as we would expect.We regret you were not happy with the service you received on this occasion, and we wish you all the very best for the future. RegardsOcean
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