Every review we hold for the Bishopston office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThey accepted our deposit, had us sign a contract stating if they changed their mind through no fault of ours before the move in date, the deposit would be returned.
They then changed their mind and attempted to keep our deposit.
After a firm dispute, they agreed to return it as a 'good will gesture'. They then took 2+ weeks to return it, after several follow up calls and emails.
Just what you need when you're moving house.
What a joke.
Chuck · 2 May 2021
Agent replied
Dear Sir/Madam, we’re really disappointed to hear that you were not satisfied with your experience at CJ Hole. We appreciate customer feedback (good or bad) as it gives us an opportunity to review and improve our services if and where it is needed. In order for us to further understand your dissatisfaction we would be keen to hear from you directly to learn more about your experience and address your concerns. If you would like to call or email us on (0117 9232 888 / bis.lettings@cjhole.co.uk), we would very much welcome your correspondence. Emma Cox, Lettings Operations Director
★★★★★ 1/5
FacebookAfter submitting an initial offer on a property we sat and waited more than a day to begin negotiations or to be told that the sale would enter best and final offers and to submit our best offer. I was eventually contacted and told that my best offer had been declined. I had not made a best offer. The prospective buyer had already been informed that their offer had been accepted. We were willing to spend significantly more to secure the property but were not given the chance to negotiate or submit a final offer. Rather than try to submit our best offer at this point, which would gazump the prospective buyer and ruin their day through no fault of their own, I opted to walk away and hopefully not have to cross paths with CJ Hole Bishopston again. Avoid if you are serious about securing a property.
Steve · 23 April 2021
Agent replied · 26 February 2025
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★★★★★ 5/5
GoogleChloe was great showing at me around and gave me detailed information about the property.
Mirabel · 7 June 2023
Agent replied · 10 June 2023
Thanks so much Mirabel for taking time out to give Chloe a review, we really appreciate it - Cj Hole Team.
★★★★★ 1/5
GoogleThey accepted our deposit, had us sign a contract stating if they changed their mind through no fault of ours before the move in date, the deposit would be returned.
They then changed their mind and attempted to keep our deposit.
After a firm dispute, they agreed to return it as a 'good will gesture'. They then took 2+ weeks to return it, after several follow up calls and emails.
Just what you need when you're moving house.
What a joke.
Chucky · 9 April 2021
Agent replied
Dear Sir/Madam, we’re really disappointed to hear that you were not satisfied with your experience at CJ Hole. We appreciate customer feedback (good or bad) as it gives us an opportunity to review and improve our services if and where it is needed. In order for us to further understand your dissatisfaction we would be keen to hear from you directly to learn more about your experience and address your concerns. If you would like to call or email us on (0117 9232 888 / bis.lettings@cjhole.co.uk), we would very much welcome your correspondence. Emma Cox, Lettings Operations Director
★★★★★ 5/5
GoogleMadison exuded a warm and friendly demeanor as she graciously guided us through the house, ensuring that we felt welcome at every step. She even encouraged me to reach out if any questions arise while we await a response. I must also mention that the CJ Hole houses are absolutely delightful, and the staff members are truly exceptional in their service.
Semiloore · 28 July 2023
Agent replied · 23 May 2024
Thank you Semiloore for taking the time to give Maddie a review, we really appreciate it! and we enjoy reading words like 'Truly Exceptional', loving the feedback - Cj Hole Team.
★★★★★ 5/5
GoogleBrilliant service and great staff 👏 thanks Ciaran, Colin and Fran For finding me 5 tenants. 🫠🤩🤩🤩🤩🤩 …
Carmelo · 13 February 2023
Agent replied
Thank you Carmelo for your review! We appreciate your feedback, thank you for taking the time to rate our service, love the Emojis!
★★★★★ 1/5
GoogleDo not allow CJ Hole to manage your property- The year I spent letting from CJ Hole was terrible. Our bathroom ceiling fell in, and they took over 2 months and countless emails and phone calls to give us any kind of compensation. When our property manager left, we were left without any kind of support or indeed any reason why our emails were suddenly going unanswered. At every possible opportunity they attempted to make us liable for faults with the property- when the key got stuck or the fact that the heating, water etc. didn't work. I was told point blank if any of my actions had caused it I would be charged at great expense. To add insult to injury on moving out of the property, I was charged £288 for the cleaning of the bathroom. The ceiling had fallen in only 3 months earlier, and while I was assured money would not be taken off my deposit for issues like discolouration or the inevitable mould that comes with a bathroom filled with water for a week and a half, here we are. Overall, I've found the experience entirely dehumanising, to them I am nothing but a way to get more money.
Marnie · 15 February 2021
Agent replied
We are sorry to hear that you were dissatisfied with our service. Here at CJ Hole we pride ourselves on customer service and care, and we welcome feedback good or bad so that we can learn and grow as a company. I would be keen to discuss your dissatisfaction in further detail, so that we can understand how best to move forward. Please don’t hesitate to contact me on milli.ive@cjhole.co.uk. I look forward to hearing from you. Kind Regards, Milli Ive, Head of Lettings
★★★★★ 5/5
GoogleI have been really impressed with the service from Gareth and the team at CJ Hole in Bishopston when letting my flat recently. Friendly and informative service and great communication from start to finish - an incredibly smooth and professional process throughout. My flat was let on the first day with a queue of others waiting to view: you can't get much better than that. I would definitely recommend to others.
Mike · 16 February 2018
★★★★★ 5/5
GoogleRecently registered and Rhianne was so helpful on the phones. Thanks alot to her!
Abbie · 11 June 2023
Agent replied · 6 February 2024
Thanks very much for the 5* review and Rhianne appreciates the name check - Cj Hole Team
★★★★★ 5/5
GoogleThe CJ Hole team were incredible when my partner and I were trying to find a property to rent in Bristol. They went above and beyond to help us to secure a flat and were very accommodating and reassuring. We were helped in particular by Sophie, Leigh, Colin and Maisie who are all absolutely amazing! Thank you so much :)
Jemima · 31 July 2023
Agent replied · 7 August 2023
We hope you will be happy in your new home Jemima and thank you so much for taking the time to review your experience with us, the team really appreciates the feedback - Cj Hole Team
★★★★★ 4/5
GoogleFinn did a great job as my agent
Aleks · 16 October 2025
Agent replied · 20 November 2025
Thank you so much for your feedback. We hope you will be happy in your new home.
★★★★★ 5/5
GoogleThank you to Emma and the team at cj hole for the amazing service in selling our house, we were kept informed of the current situation with regards to the people buying and just kept informed of everything that was happening from start to finish, it was such a smooth sale with no hold ups, would not hesitate in recommending cj hole as agents for selling a property, many thanks.
Julie · 17 May 2018
★★★★★ 5/5
GoogleThe team at C J Hole Bishopston and especially Ms Eerena Stones helped me and my other two housemates rent a gorgeous 3 bedroom house, everyone was friendly and so helpful. Ms Stones made the process hassle free and straightforward. Her colleagues Ms Isabella and Ms Emily that aided the process were very pleasant and professional. Thank you to the whole team at the office who made establishing the tenancy a breeze.
Krystal · 16 January 2015
★★★★★ 5/5
allAgentsDeposit
I would like to thank Sam Jeffreys for his time ensuring our deposits were returned fairly. Sam was able to turn what we thought would be a stressful process into something very quick and easy. Sam listened to our concerns and we were able to work together, keeping both parties happy. I would be happy to work with Sam and CJ Hole in the future.
Hannah · 17 August 2020
★★★★★ 1/5
FacebookI strongly recommend anyone looking to rent in Bristol looks for a different company. I've just come out of a 2 year lease on a flat with CJ Hole and it's been awful. They are terrible at communicating or resolving problems. For example a pipe rusted and broke meaning the downstairs flat was flooded and we had to turn off our water. It took 5 days to be fixed. On ending my tenancy I was charged £336 for "light bulbs and cleaning". When I questioned what that included I was sent the following list:
Bedroom 2, mattress cover missing
Reception, 5 light bulbs not working
Entrance, dust to flooring edges and under furniture
Bedroom 1, hand marks to blinds
Reception, cleaning of furniture required, crumbs under sofa seats
Extractor Hood, Grease residue marks
Washing machine, residue to drawers
£336 for dust, crumbs and residue in the washing machine draw!! Absolutely awful!
Joe · 12 November 2020
Agent replied · 26 February 2025
Hi Joe, we’re really disappointed to hear that you were not satisfied with your experience at CJ Hole. We appreciate customer feedback (good or bad) as it gives us an opportunity to review and improve our services if and where it is needed. In order for us to further understand your dissatisfaction we would be keen to hear from you directly to learn more about your experience and address your concerns. If you would like to call or email us on (0117 9232 888 / bis.lettings@cjhole.co.uk), we would very much welcome your correspondence. Milli Ive, Head of New Business
★★★★★ 5/5
GoogleI recently purchased a property through C J Hole. They facilitated multiple viewings with no fuss, encouraged the vendor to bring the property up to spec, and concluded the purchase with regular updates. Special thanks to Aryan for his very friendly face at the property several times, and Rowena for her professional sales follow ups. Happy to work with them again.
Navid · 6 July 2021
★★★★★ 5/5
GoogleRecently registered and Rhianne was so helpful on the phones. Thanks alot to her!
Mordecai011 · 7 May 2023
Agent replied · 10 June 2023
Thanks very much for the 5* review and Rhianne appreciates the name check - Cj Hole Team
★★★★★ 5/5
GoogleWe had a very good experience selling our property with C J Hole Bishopston. They are very professional and responsive.
Helen · 30 May 2025
Agent replied · 3 June 2025
Thanks for the kind words Helen. The team are delighted to hear of this. We really appreciate you taking the time to put your experience into words.
★★★★★ 5/5
GoogleCJ Hole Bishopston were very helpful and informative during my flat search in Bristol. There was a very quick turnaround time from viewing to the landlord accepting my offer.
Magda was particularly helpful, checking in regularly with emails/phone calls and answering my queries. I would highly recommend CJ Hole and would be pleased to deal with Magda in future property searches.
Murray · 5 June 2021
★★★★★ 5/5
GoogleI have been in contact with quite a few rental agencies in Bristol recently and these have been the most efficient, helpful and polite I have encountered, would definitely recommend.
Tamar · 22 January 2025
Agent replied · 28 January 2025
We really appreciate the feedback Tamar, thank you for taking the time to write us a Five Star Review!
★★★★★ 3.9/5
The Trusted AgentLettings and Management
I have various properties with CJ Hole and Rafal who deals with the Management of them has been extremely invaluable since he joined. I now am confident that any issues are raised quickly and he keeps me informed at all times and follows up once any maintenance has been undertaken. A much improved relationship and a pleasure to deal with. Thank you
Alison · 12 March 2021
★★★★★ 1/5
GooglePoor lettings agents who are out to get as much money as possible from tenants
Dudley · 24 July 2025
Agent replied · 24 July 2025
We're sorry to read that you feel this way. We always aim to treat all tenants fairly and in line with the tenancy agreement and the law.
We are sorry to hear that you were dissatisfied with our service. Here at CJ Hole we pride ourselves on customer service and care, and we welcome feedback good or bad so that we can learn and grow as a company. If you would like to discuss this further please don’t hesitate to contact us centralbristolpm@cjhole.co.uk.
★★★★★ 5/5
GoogleJust rented a property with CJ hole, the whole process was quite fast and keeping us well informed about every stage. Everything felt quite professional with a touch of friendliness to smoothen up process. Thanks to Magda for quick followups and response time for any of our queries.looking forward for stay.PositiveResponsiveness, Quality, Professionalism, Value
Shashank · 8 June 2022
★★★★★ 5/5
GoogleReally smooth tenant renewal service. Thanks magda.
Anna · 8 October 2025
Agent replied · 20 November 2025
Thank you so much for your 5-star review!
Your feedback is highly appreciated and serves as encouragement for our team to continue delivering excellent service. Thank you for choosing to use us. If you have any further questions or require any assistance in the future, please don't hesitate to reach out. We're here to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
