Trusted Agent profile · Bishop's Stortford

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Intercounty Bishop Stortford reviews in Bishop's Stortford

★★★★★ Excellent

1,611 reviews across 4 platforms

21 North Street, Bishop's Stortford, CM23 2LD

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Intercounty's office in Bishop's Stortford, at 21 North Street, is rated 4.7 out of 5 across 1,611 reviews on four platforms, including 948 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of two awards Intercounty won in 2026.

Google logo

4.8 / 5

948

Reviews on Google

This office

Facebook logo

5.0 / 5

1

Reviews on Facebook

Business-wide

Trustpilot logo

641

Reviews on Trustpilot

Business-wide

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21

Reviews on allAgents

Business-wide

Reviews may appear on more than one platform.

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Awards

The Trusted Agent 2026 results for Intercounty, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bishop's Stortford office, from every platform, shown as written. First names only.

5/5

Google

I recently worked with Natasha Gabbani at Intercounty to rent a single room, and the experience was fantastic. Natasha was incredibly helpful, professional, and responsive throughout the process. …

Aby · 8 October 2025

5/5

Trustpilot

Thank you

We used intercounty bishops stortford recently when we purchased our new property. We have completed today, following the relaxing of the government guidelines to allow sales to proceed. Doug kept us informed throughout the process even though it was a tough time for estate agents and we are very happy with the service we were provided. Would not hesitate to use the again or recommend them to friends and family

Claire · 21 May 2020

Agent replied · 5 July 2023

Thank you for your review Claire. Its great to hear about Doug updating you throughout your purchase. Congratulations on your new home.

5/5

Google

Thank you to the Intercounty team and Doug Whybrow for supporting our purchase. Great communication made the process go smoothly and quickly. Wishing you many more successful deals in the future!

Pavlo · 9 February 2026

Agent replied · 10 February 2026

Thank you so much for your 5 star review, Pavlo, much appreciated, the team and I are delighted to hear that the process was smooth, quick and with great communication. Wishing you all the best in your new home! Doug and the team

5/5

Google

As a tenant, Natasha helped me find a new property to rent and made the whole experience feel straightforward and well managed. …

Manuela · 14 April 2026

Agent replied · 21 March 2026

Thank you so much for your kind review, Manuela. I’m so pleased to hear that you felt supported throughout the process. Finding a property can be a stressful time, so it’s great to know the communication and updates made a positive difference for you. Best Wishes, Natasha

5/5

Trustpilot

Bishop’s Stortford office

Selected the Bishop’s Stortford office to sell our house and what a great job they did. Valuation a little higher than another agency but they marketed and sold at that value (thanks Will Jobber). Then the move process was difficult at both ends of the chain, but our ‘progressor’ pushed them all and kept it together. Probably kept us sane too (thanks Doug Whybrow)! We are moving :-)

Barry · 23 October 2020

Agent replied · 5 July 2023

Thank you for your review Barry. We're happy to hear that our Bishop's Stortford team did a great job selling your house. We will pass your review on to Will and Doug. Congratulations on your move!

5/5

Google

I had the pleasure of meeting aimee yesterday for a viewing at a potential rental. Aimee was very professional, knowledgeable and very friendly, she answered all my …

Vitor · 8 October 2025

5/5

Google

⭐⭐⭐⭐⭐ I had an amazing experience with Intercounty, and I especially want to thank Sheli and Harry for their outstanding support. From the very beginning, they were …

Qais · 8 October 2025

5/5

Google

Thank you for the exceptionally good service. Doug helped progress the sale and ensured all parties were up to speed with what should be happening. This has all been so helpful as first time buyers who were entirely new to this process, and …

Y · 8 October 2025

Agent replied · 29 September 2025

Thank you so much for your lovely review! I am so please that I was able to make the process easier for you both, it’s a big step buying your first home, and it means a lot to know you felt supported along the way. I’m glad you liked the … More

5/5

Google

Highly appreciated the service of intercounty team. Katie Matson was friendly and professional and answered all the questions during the house viewing. They are very flexible. Keep it up the good work. Thank you.

Upeka · 12 May 2024

Agent replied · 14 May 2024

Thank you for the lovely review. It’s been a pleasure working with you. Best wishes, Katie

5/5

Google

Hollie is very helpful and she helps me a lot for searching an appropriate house.

Chow · 4 March 2025

Agent replied · 7 March 2025

Thank you for your positive review Emily. It has been a pleasure helping you find the right property 😊 … More

5/5

Trustpilot

A big thank you to Nick and his team

A big thank you to Nick and his team, particularly Domonic, at Braintree for their hard work in selling our property and the purchase of our new property. They are all very professional, friendly and helpful and have made this process as easy as it could possibly be.We certainly wouldn't hesitate to recommend them to friends and family and to use them again in the future. Well done guys!The Newman family

Eileen · 23 May 2019

Agent replied · 5 July 2023

Thank you Eileen for your review and recommending Intercounty. It is lovely to hear, Nic, Dominic and the team at Braintree were professional, friendly and helpful.

5/5

Google

We had a long chain, with certain complications but Intercounty managed to get us over the line! Doug was good at communicating and chasing down other agents and solicitors. Hopefully we will never move again but I would certainly talk to Intercounty if we did.

F · 22 March 2025

5/5

Google

Natasha was Straight forward about all the information I needed for the renting

Adebisi · 18 March 2025

Agent replied · 19 March 2025

Thank you for your kind review, Adebisi. It has been a pleasure helping you find the right property. Wishing you all the best moving forward. Best Wishes, Natasha.

5/5

Google

Would like to say a massive thank to Doug but everything is done for me over the last month and getting this out over the road I would highly recommend Intercounty as I kept you from from start to finish thank you so much

Perry · 22 March 2025

5/5

Trustpilot

Doug Whybrow is the reason I am giving…

Doug Whybrow is the reason I am giving 5 stars, he is able to progress sales quickly by being an excellent mediator and communicator between all parties. He kept us in the loop and up to date and was quick to act when needed. A very pleasant and highly professional individual, it's just a shame the sale is complete and we won't get to work with him again anytime soon!

SelinaS · 9 May 2019

Agent replied · 5 July 2023

Thank you Selina for your 5 star review, it is lovely to hear Doug professional, excellent mediator and communicator.

5/5

Google

I had a very good experience with this letting agency. Communication was smooth and straightforward, and they were able to offer appointments at very short notice. The agent, Hollie, was incredibly friendly and helpful throughout the process. She made the whole experience much easier for us, and we really appreciated the support.

Jan · 23 June 2025

Agent replied · 25 June 2025

Thank you Jan for your kind review, It was a pleasure to meet you & your family. Best wishes Hollie

5/5

Google

I’ve had such a positive experience dealing with Natasha. She’s professional, efficient, and incredibly friendly. She was keen to help with any questions I had. I couldn’t have asked for a better lettings agent to deal with, thank you, Natasha!

Daisi · 16 October 2025

Agent replied · 22 October 2025

Thank you for your kind words Daisi, it is really appreciated. Best Wishes, Natasha Gabbani

5/5

Google

Absolutely professional, so helpful, super friendly and communication is so great. Kristy is invaluable in helping at all stages. I was kept informed of progress at all points. I was so impressed with Kristy responding quickly to queries and was a calming presence. I can't recommend Kristy highly enough. Thanks to Kristy and the Intercounty team. Would definitely recommend this company to anyone.

Chan · 4 June 2021

Agent replied · 4 June 2023

Thank you so much - Kristy will be thrilled to receive such positive feedback.

5/5

Google

Thank you to Ryan who has been dealing with my request to view a property. I had some questions about whether the landlord would allow Guinea pigs, as the advert didn’t state whether pets were allowed or not, to which he took my details and got back to me within a few days after the bank holiday weekend and booked my partner and I a viewing slot for the next day, sending through details quickly. Ryan has been very helpful and polite and has a very good telephone manner, not like some estate agents who can be quite abrupt and disinterested. Thank you for your help and good luck with your career progression! :)

Holly · 22 April 2023

5/5

Google

Thank you to Ryan and team for the outstanding service and attention to detail with helping us find our flat. We relocated from the U.S. and struggled to communicate with other estate agents returning calls and emails but Ryan and his team never let us down. We asked a lot of Ryan with needing to do a virtual visit (actually we did two) and communicating at odd hours but we couldn't be happier. He went out of his way time and time again and we're very grateful.

Brandon · 22 April 2023

5/5

Google

I contacted Intercounty agency to find a property for my family. I want to mark the customer oriented approach and high professionalism of the Intercounty team and especially Reece Knight. He was very supportive and offered tailored solutions for us. Everything was done promptly and in a timely manner.

Andriy · 6 March 2023

Agent replied · 4 June 2023

Thank you for the great review.

1/5

Trustpilot

Disappointing

Disappointing, dismissive and useless. To beging with, the selling team were nice enough and very communicative. Even if there were mistakes along the way they always seemed to find means to fix it, at least until the deposit was paid. But once the money were sent, and you signed the last document for the property; if you have any issues whatsoever with the it they will not interfere. YOU have to deal with everything, there were health and safety issues with our rental and the landlord agreed to end the tenancy early because they sent someone to evaluate the flat and there were serious issues; "the property manager" said this is not up to her and she can't help with any of the issues and to contact the landlord as he is the one who manages the property...shocking!!!! What is the purpose of Intercounty then? You can go and rent directly from the landlord in this case. Also Extremely rude and absolutely USELESS ... Unprofessional! This whole time looked only at ways to not take full accountability, and again "the property manager" tried to play the fools card stating that she wasn't aware of the situation, and when it was brought to her attention that emails have been sent in every detail, once she did see that everything was documented she then ignored us and did not answer the phone or her emails, only showing that she has no idea how to handle a situation. So I don't understand how can you be a property manager when you are solely relying on the landlord to deal with this, the tenant is left to whom?the tenant is left completely unprotected. What property are you managing? Or am I to understand that your job description is only to send a checklist and that is it? Tracey Coulthard was an absolute tool or at least behaving like one in this case and completely left me appalled of her lack of interest and unprofessionalism in finding a resolution; her main concern being to find ways to dismiss us, instead of helping closing this situation. Really goes to show what good people (or the lack of them) goes to ruin one's reputation.

Ina · 3 April 2023

1/5

Google

Very poor experience with Intercounty’s Home Move team over our deposit return. Despite paying for a professional deep clean, they tried to deduct £200 for cleaning, £100 for a tiny carpet mark, and £50 for minor wall scuffs (which are …

Arjun · 8 October 2025

Agent replied · 8 October 2025

Dear Nagarjun, Thank you for your feedback and for raising your concerns about your deposit return. We are sorry that you were left feeling disappointed with the process. … More

5/5

Google

The team at Intercounty have been brilliant. From the sales team, to the front desk staff, to the sales progressor, everyone was so helpful and accommodating. Doug did a great job with pushing things forward and getting everything over the …

Anneka · 8 October 2025

Agent replied · 2 April 2025

Hi Anneka, thank you for your review I am so please that everyone gave you a first class service. … More

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Questions about Intercounty Bishop Stortford

Has Intercounty won any awards?

Yes. In The Trusted Agent 2026 awards: Intercounty, Bishop's Stortford won Platinum; Intercounty, Harlow won Gold.

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Send Intercounty Bishop Stortford a message.

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