Wentworth and Rose Birmingham reviews

★★★★★ 1/5

Trustpilot

AVOID IT

My application was not accepted, and when I requested a detailed report, I was informed that providing one would violate their company's GDPR policy. Another money making!. I feel scammed!

Bridget · 23 January 2026

★★★★★ 1/5

Google

We had the WORST experience while renting with Wentworth and Rose. We had a "partly furnished" apartment and so we had asked for an inventory of it's contents weeks before starting to rent. We only got it the day we started renting, and so had a random array of belongings ie no sofa, but plenty of leftover bedsheets. The inventory report even noted that there was food mess left in the dishwasher, which was still there when we arrived. About 10 light bulbs didn't work. Throughout our tenancy several issues arose eg. Broken fridge, broken dishwasher. The maintenance team at Wentworth and Rose took multiple chases via email to respond to any issues, and then weeks to organize a visit for fixing it. This was especially an issue when trying to fix broken radiators in winter! They acted like we were a hassle every time we reached out to them, and acted as a complete blocker for any progress. Personally, I think our landlord was a reasonable person, but Wentworth and Rose were completely incompetent.

Charlie · 14 May 2024

★★★★★ 5/5

Google

Couldn't fault Emma and her team, they did all they could and more to make process as smooth as possible and to ensure we completed before Christmas. 100 % recommendPositiveResponsiveness, Professionalism

Luke · 14 June 2021

★★★★★ 5/5

Google

I can't thank Vicki enough for all her efforts in helping us sell our house. She's been brilliant throughout the whole experience making herself available to chat 24/7. She really moved mountains to push for us to complete before the lockdown was enforced! I would highly recommend her and all the staff at Wentworth and Rose. They're extremely friendly and can't do enough to help. Brilliant service.

Caroline · 14 June 2020

★★★★★ 1/5

Trustpilot

Do not answer the phones most of the…

Do not answer the phones most of the time, and when they do, they are extremely rude, all I can say is that this estate agent is run by a bunch of uncouth youths. Do not know how to price houses, lettings and sales disgustingly overpriced, sit on market for a year + at times.

Sophie · 11 May 2025

★★★★★ 1/5

Trustpilot

Stop renting any property from this agency

Please do stop renting any apartments from this agency IMMEDIATELY because they are in collusion with the landlord in an attempt to forfeit the whole deposit no matter how you do before moving out. A check-out report was received and there is little blemish which clearly does not justify what they do. Further Update They are flagrantly in an attempt to rob us of all deposits in collusion with the landlord. It is stipulated that your landlord also can't take money from your deposit,to fix any damage caused by a repair """"they didn't do when they should have"""", for example a leak you told them about that got worse and damaged the floor. Upon checking the record,we always informed the landlord and the technician immediately upon any damage found.However,they deliberately ignored it which resulted in further damage.It is believed that they were told in this way for earning money in an unscrupulous manner. Thus we have each and every reason for vigoriously advising that you MUST NOT rent any properties from this agency.If you are currently renting a property from this agency,you must take every action POSSIBLE to safeguard yourselves and be well-prepared to start a long battle in fighting for the deposit you well deserve. Final update TDS makes a decision that allows us to get back most of the deposit.Thus,you must not trust or rent any apartment from this agency which consists of a bunch of scoundrels.I can't believe Emma Parks,who is the Sales Director disturbingly bereft of conscience and moral principles, is leading and/or in collusion with them.

Ragazzo · 25 April 2024

★★★★★ 5/5

Google

I was happy with the service provided by Wentworth and Rose. Emma Parks was extremely helpful in getting myself through the process, and getting things moved along quickly. Thank you!

Abbas · 14 June 2021

★★★★★ 1/5

Trustpilot

RUDE

The way they have just spoken to my partner was so incredibly rude. The tone, the unwillingness to answer questions followed by an abrupt way of putting the phone down before he’d even finished speaking!! Disgraceful - if you don’t like your job then I suggest you work elsewhere because what an awful representation of the company. Unfortunately I didn’t get their name before she ended the call but I’m well and truly shocked.

Mollie · 8 August 2024

★★★★★ 5/5

Google

Terri was incredible every step of the way. She was always reachable and very responsive and engaged. Made the whole stressful journey of finding a place look like a walk in the park. Thank you Terri!

Kamelia · 15 January 2024

★★★★★ 5/5

Google

Emma Parks was helpful with our buying process. She was always chasing things up swiftly and was always available to answer questions making the process a more pleasant experience.PositiveProfessionalism

Robert · 14 June 2021

★★★★★ 5/5

Google

An absolutely amazing estate agent, particularly Jack who personally introduced us to our new home and went above and beyond to ensure a smooth purchase

Sara · 5 August 2024

★★★★★ 1/5

Google

Absolutely awful estate agents !!! Requested a viewing for an evening which they don’t do , fair enough , but then requested a Sunday and was told they don’t do Sunday viewings . Rang back few days later to book alternative date only to be told , when I queried it , that they do actually do Sunday viewings . My upcoming viewing has now been cancelled because the property has been sold . So if you’ve got your heart set on a property that ticks all your boxes I hope for your sake it’s not being marketed by these cowboys !!!! I would imagine they don’t really give a stuff about reviews like this but it needs to be highlighted just how bad they are !!!!!

Donna · 14 June 2020

★★★★★ 1/5

Google

Following my review below my viewing was subsequently cancelled without explanation. I contacted Wentworth and Rose where the Managing Director, Katie explained that I was 'difficult' because I was hesitant to share further information during the registration as I expressed I was not interested in other properties. Katie also explained that my public post meant I could no longer view the property with them. She explained if I was able to take down the post then perhaps I could be re-registered in future. I told her I felt I was being discriminated against because of my views of how her colleague handled my earlier call. I told Katie I felt this was an opportunity for Wentworth and Rose to improve on the experience I had as a prospective buyer and provide a better service experience however she disagreed and explained they do not have to continue any relationship with me as a prospective buyer and that she would personally reach out to the vendors and explain to them that I was difficult. I'm simply in shock over this entire experience but I feel I must share so others can see the unkind treatment I have received which is 100% misplaced. Absolutely disgusting customer service. I've been in contact with someone in the office who was appallingly rude and aggressive over the phone. I would encourage any vendors looking for Estate agents to represent their properties to really consider how this kind of service discourages buyers from even continuing to book a viewing. I have also been told by an agent here that it is the strict policy of Wentworth and Rose that no viewing can be held unless both decision makers are present. I asked for reference to this policy on their website or in their property portfolio and this individual got very abrupt with me and said I've just told you to the policy and threatened to end the call. Is it helpful for customers to provide speak with staff who are ill equipped to provide the consistency of service and transparency Wentworth and Rose apparently pride themselves on?

Terri · 14 June 2020

★★★★★ 5/5

Google

Called regarding a viewing in harborne and i was quickly booked in and got a time slot suited to me

Krishan · 19 March 2026

★★★★★ 1/5

Trustpilot

AVOID-Very umprofessional, and RUDE

AVOID: The lady rudely hung up on me mid-sentence during our call, extremely unprofessional. After reading other reviews, it's clear this agency has consistent poor service.

Y.c · 5 February 2026

★★★★★ 5/5

Google

Terri went above and beyond to make the whole process run smoothly. Thank you so much Terri. You are appreciated

Meesh · 4 October 2024

★★★★★ 5/5

Google

Had a seamless experience with Wentworth and Rose and would recommend to anyone looking to buy/rent in the Harborne area.

Rhea · 16 March 2026

★★★★★ 5/5

Google

We had a superb experience from first valuation to a nailbiting pre-30th June close. Wentworth & Rose went above and beyond chasing down the chain and keeping us updated every step of the way. It is credit to Emma in particular and her diligent and persistent follow up with solicitors that we managed to complete on time. We are very happy customers, would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Valerie · 14 June 2022

★★★★★ 5/5

Google

After using many other agents wentworth and rose sold my property fast and exellent comunication though out would recommend

Kevin · 16 March 2026

★★★★★ 5/5

Google

We don't usually do reviews on google but given the very positive experience we have had working with Jack during our recent move, we felt we needed to share this with others who might be looking for a quality estate agent in Birmingham. In particular we found Jack to be very professional, friendly, supportive and reliable in all of our interactions. His insight into the marketing process was second to none. Would highly recommend

Rachel · 14 June 2021

★★★★★ 5/5

Yell

EXEMPLARY SERVICE. PROFESSIONAL & COMMUNICATIVE THROUGHOUT THE SALE.

Wentworth & Rose successfully sold my 4 bedroom semi-detached house in Harborne. I primarily dealt with Katie, who was ably assisted by James. They were both very professional and communicative throughout.Katie gave invaluable advice on how to dress and present the house for sale which was also very helpful.I would have no hesitation in recommending Wentworth & Rose to other vendors in and around Harborne and Bournville.

AlistairB-26 · 31 August 2017

★★★★★ 5/5

Trustpilot

Exellent service pleasure to deal with

After having difficulties with many other agents , wentworth and rose sold my property quick and hassle free , would recomend

Kevin · 19 February 2026

★★★★★ 5/5

Google

Terri has been a star from start to finish. Every question answered promptly and always on hand when you need her. A credit not just to your company but to the industry.

Scott · 15 January 2024

★★★★★ 4/5

Google

There was a misunderstanding but they were helpful and quick to sort out the refund of our mistaken payment. Happy and satisfied in the end.

Ralph · 14 June 2021