Trusted Agent profile · Birmingham
★★★★★
482 reviews across 3 platforms
4a Albany Road, Harborne, Birmingham, B17 9JX
Wentworth and Rose's office in Birmingham, at 4a Albany Road, is rated 4.0 out of 5 across 482 reviews on three platforms, including 382 Google reviews rated 4.1.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
2/5
GoogleVery disappointed with the lack of customer service. Have called the office looking to book a viewing for a property in Jewellery Quarter. Mia had asked for proof of income before arranging the viewing, which I sent promptly. 4 hours later and no response. Once I called back, she's informed me she'll finish what she was doing first (suppose arranging viewings wasn't the priority) and give me a call back. Two days later and still no response. Extremely unprofessional!
5/5
GoogleTerri is an extremely knowledgeable member of the team. Terri made all of my questions feel valid and understood exactly what I was asking; making me feel very comfortable and confident in her. I cannot thank her and the whole team enough!
4/5
TrustpilotHad an excellent viewing experience…
Had an excellent viewing experience which was booked to a time suited to me as well as helping solve my queries as a first time renter
5/5
GoogleAbsolutely thrilled with the service from Wentworth & Rose! Very quick and efficient service. Especially from Chelsie who is always a pleasure to deal when I have any maintenance issues. An absolute dream thank you Chelsie and the team at Wentworth & Rose.
5/5
GoogleI can’t recommend Terri enough!..The service and care she has provided to help us find our dream home has been exceptional! Thanks again!
5/5
GoogleEmma was amazing during the purchase of my hose. Excellent communication throughout and helped drive the sale through to completion. Brilliant from start to end.PositiveResponsiveness, Quality, Professionalism
Dear Alex, Thanks for your lovely review, we're delighted you have completed and wish you all the best in your beautiful new home. Best regards Wentworth and Rose
1/5
GoogleIf I could give 0 stars I would. Extremely rude and insulting and just couldn't cope with finding a tenant.
Hi Mary, I'm afraid we have no record of your name on our system. Perhaps you can call the office directly and we'd be happy to discuss your concerns. … More
1/5
GoogleRUDE AND OBVIOUSLY NOT VERY BRIGHT !!!!! Phoned up for a viewing for a £500k property, lady who answered was unpleasant and not helpful at all. Refused to book in a appointment unless I told her which estate agent was selling my house, stating ‘I had to prove it was up for sale’. Extremely disappointing experience and will definitely not be calling them again.
Dear DB, Thanks for your review. Your phone-call was witnessed and I can confirm my colleague was very polite and courteous when dealing with your enquiry. She was in no way rude or unpleasant but was trying to help you book a viewing with a very reasonable question. The tone of your review says a lot about the way you conduct yourself. We wish you all the best with your search elsewhere. Best regards Wentworth and Rose
1/5
GoogleSuper unprofessional agency who doesn’t care for your time- NOT RECOMMENDED! We booked a viewing with this agency. We did not receive any confirmation email as other agencies do send, but as we trusted, we changed our plans to accomodate viewing. However, as we did not receive the confirmation until the day of viewing, we decided to call the agency and check- and we were told that no viewing was booked. This got us dejected as we had to give up on many commitments for that week to accommodate this viewing. We also wrote to the agency and raised our concerns but till date there has been no response. I suppose for them, their real customers are property owners and not renters therefore they don’t bother to even respond to an email.
5/5
GoogleWe recently sold our house through Wentworth and Rose. They provided a highly professional service from first contact with Jack who appraised our property and negotiated on our behalf with the buyer, to Emma Parks who then managed the process for several months taking us from SSTC to completion. Emma worked hard to help us to successfully navigate a number of potential issues which could have threatened the sale. Thank you Wentworth and Rose.
Dear Tristan and Debbie, We're over the moon for you and the family and delighted that it has all worked out. Wishing you every happiness in your new home! All the best Wentworth and Rose
5/5
GoogleThis estate agent gives great customer service. Maddy is extremely helpful on the phone . I called to discuss a valuation on my house and she was incredibly professional and helpfulPositiveProfessionalism
Dear Ms Norbury Thank you very much for taking the time to leave a review and share your experience with Maddy. That is great to hear. Best regards Wentworth and Rose
1/5
GoogleI went to view a property at the time which was scheduled (I received a reminder call the day before). After waiting 15 minutes, I eventually called to chase up the company and they hung up on me! I then had to ring back twice to eventually get through to a manager who told me that the vendors are "busy" and so I cannot view the property. I asked why was I not informed of this as they had emailed me asking for proof of funds (so have my email address) and they had rang me the day before to remind me of the appointment. The manager did not have an answer and to tried to reconcile the matter she said she would call me with a solution. Suffice to say I never did receive a phone call. Highly un organised and terrible customer service!NegativeResponsiveness, Professionalism
Dear Faaris Thanks for your review, I'm sorry to hear there have been some challenges. I'm afraid we have no record of your name but if you are able to supply your contact details we've very happy to give you a call to discuss further. Best regards Wentworth and Rose
5/5
GoogleWe just sold our property in Harborne through Wentworth and Rose Harborne.My consultant was Mr Jack Simpson. I was impressed and felt good with Jack's professional and courteous approach. He has been proactive all the time and responded promptly to innumerable queries and doubts from my side. This sal had a long chain and tested everyone's patience. Jack stood firm to hold everyone in and worked towards efficient transfer of properties. This is not a small task. Jack also went out of the way sometimes to answer my messages and phone calls out of hours as well. All the viewings were responsibly carried out. I am impressed abou this especially in view of the pandemic. His negotiating skills were excellent and guided by a balanced and knowledgeable judgement. I am sure that there has been a great team effort from everyone at this office which was coordinated by Jack. Kudos to him. I fully recommend Wentworth and Rose for a fair deal and smooth process when buying/selling properties. 😊😊😊
Dear Mrs Atluri What a lovely review, thanks for taking the time to share your experience. It's been a pleasure working with you and we wish you all the very best for the future. Best regards Wentworth and Rose
5/5
GoogleOur property was quirky and unlike anything else in the area. It was a challenge to sell and we went through a number of agents over a long period of time before W&R managed to find us a buyer. During the sale process itself they were extremely proactive and really helped keep up the momentum of the sale when we hit road blocks. Emma Parks in particular was a real star and was always at the end of the phone. We were very happy.PositiveResponsiveness, Quality, Professionalism, Value
Dear Simon Thanks very much for your kind review, this is great to hear and massively appreciated. Thanks for the opportunity to sell your home and we wish you all the best for the future. Best regards Wentworth and Rose
1/5
GoogleI chose Wentworth and Rose because they had good reviews - I feel these are not a good reflection of the service that is provided. I chose them because the initial discussion was with an agent who knew the area my house was in, he seemed affable and competent. As soon as they had my business, the case was palmed off on a part time lady who never got back to me despite promising to do so. They were not an advocate for me and the house sold for much less that it was worth. They even admitted lying about the house sale to my potential buyers (having accepted 2 offers at once!). I would not recommend - very poor communication and unprofessional.NegativeResponsiveness, Quality, Professionalism, Value
Dear Fiona, Thanks for taking the time to share your experience. I can see that you came us having experienced a poor service elsewhere and I know the team worked extremely hard to achieve a quick sale for you given the time sensitivity - which was achieved and I note that the property successfully completed. It's disappointing to read the level of inaccuracy in your review but regardless we wish you all the very best moving forward and thanks for using Wentworth and Rose. Yours sincerely Wentworth and Rose
5/5
GoogleI have used Wentworth & Rose services as both a buyer and a seller. I can heartily recommend them. I have always found them to be professional, supportive and knowledgeable with great communication skills. I recently sold my house and I was very impressed with how quickly they got viewers through the door followed by an offer when the house had only been on the market for a week.
5/5
GoogleWe’re really happy that we chose Wentworth & Rose to help us sell our home. They were extremely professional, responsive to all our queries and they were so supportive. Jack was fantastic! I would definitely recommend Wentworth & Rose to anyone that is considering selling their house.
5/5
GoogleFriendly team, thank you so much 😊. …
Dear Calvin, Thank you so much for your amazing 5-star review! 😊 We’re delighted to hear your positive feedback and truly appreciate your support. Our friendly team at Wentworth & Rose works hard to provide the best experience, and it’s wonderful to know it’s making a difference. The Wentworth & Rose Team
5/5
GoogleExcellent support and service in the sale of my Harborne home. Great reputation and marketing ensured interest and viewings quickly (even on a bank holiday) and supported a quick sale. I would not hesitate to recommend Katie, Emma and the team.
1/5
TrustpilotAVOID IT
My application was not accepted, and when I requested a detailed report, I was informed that providing one would violate their company's GDPR policy. Another money making!. I feel scammed!
1/5
GoogleWe had the WORST experience while renting with Wentworth and Rose. We had a "partly furnished" apartment and so we had asked for an inventory of it's contents weeks before starting to rent. We only got it the day we started renting, and so had a random array of belongings ie no sofa, but plenty of leftover bedsheets. The inventory report even noted that there was food mess left in the dishwasher, which was still there when we arrived. About 10 light bulbs didn't work. Throughout our tenancy several issues arose eg. Broken fridge, broken dishwasher. The maintenance team at Wentworth and Rose took multiple chases via email to respond to any issues, and then weeks to organize a visit for fixing it. This was especially an issue when trying to fix broken radiators in winter! They acted like we were a hassle every time we reached out to them, and acted as a complete blocker for any progress. Personally, I think our landlord was a reasonable person, but Wentworth and Rose were completely incompetent.
5/5
GoogleCouldn't fault Emma and her team, they did all they could and more to make process as smooth as possible and to ensure we completed before Christmas. 100 % recommendPositiveResponsiveness, Professionalism
Dear Luke Happy New Year, thanks for sharing this with us. We're delighted you managed to get moved in before Christmas, hope you're settling in well and all the best for the future. Best regards Wentworth and Rose
5/5
GoogleI can't thank Vicki enough for all her efforts in helping us sell our house. She's been brilliant throughout the whole experience making herself available to chat 24/7. She really moved mountains to push for us to complete before the lockdown was enforced! I would highly recommend her and all the staff at Wentworth and Rose. They're extremely friendly and can't do enough to help. Brilliant service.
1/5
TrustpilotDo not answer the phones most of the…
Do not answer the phones most of the time, and when they do, they are extremely rude, all I can say is that this estate agent is run by a bunch of uncouth youths. Do not know how to price houses, lettings and sales disgustingly overpriced, sit on market for a year + at times.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wentworth and Rose's Birmingham office has 482 reviews across three platforms: 382 on Google, 73 on Yell, 27 on Trustpilot.
Wentworth and Rose Birmingham is rated 4.0 out of 5 across all 482 reviews, and 4.1 out of 5 on Google from 382 reviews.
Wentworth and Rose Birmingham, 4a Albany Road, Harborne, Birmingham, B17 9JX.
