Wentworth and Rose Birmingham reviews

★★★★★ 5/5

Google

Torria helped me out so much with my move. Service was super friendly and helpful. Would highly recommend her and her team!

Malak · 28 October 2025

★★★★★ 5/5

Google

Emma was brilliant during the sale of my flat - she had a very difficult job dealing with very difficult solicitors and her communication and tenacity was very much appreciated. Great advice and service throughout - thank you!PositiveResponsiveness, Quality

Sarah · 14 June 2022

★★★★★ 5/5

Google

I had a superb experience purchasing a house through Wentworth and Rose. As a first time buyer the process was alien to me but Emma was exceptional at explaining what was going to happen and the milestones involved - she was great at putting me at ease during hiccups/challenges across the process. I would recommend Wentworth & Rose (especially Emma) and will go back to them for anything in the future.

Preeya · 14 June 2022

★★★★★ 5/5

Google

Thank you Jack for restoring my faith not just in Wentworth & Rose but restoring my faith in letting agencies altogether. One of the first people I’ve dealt with from a letting agency that is actually going above and beyond for the tenant as well not just the landlord.

Alexandra · 14 June 2020

★★★★★ 5/5

Google

The team at Wentworth & Rose have been brilliant to work with - always friendly, helpful and knowledgeable. Particular thanks to Emma for her guidance throughout the process.

Rebecca · 14 June 2023

★★★★★ 1/5

Yell

As a first time buyer, overall this experience became an absolute nightmare experience

As a first time buyer, overall this experience became an absolute nightmare experience - after completing a purchase in the midst of Covid19 and with my father passing as a result of Covid, once the deal was done, then that also included all the presales, customer service skills going too.I won't paint all the agents there with the same brush but Emma Parks was shocking once the move was completed, she went from being responsive and helpful prior to the move to absolute not giving a dam once the deal was made, after i had to chase up various important info and even extremely difficult trying to arrange key pickup as I was having to self-isolate.Ironically, I am planning to rent out the property due to circumstances and no way would I use Wentworth after that experience

NicolasG-4 · 7 May 2020

★★★★★ 4/5

Yell

Louise and Charlie

Wentworth have been ever so helpful and professional throughout. From viewing the house we wanted, putting in the offer and to quickly selling ours. Emma Parks and the team were able to sell our property within a day, with three good offers on the table. They have put us at ease in buying another property and being part of a chain. Any questions or enquiry we had, they were able to answer. I would defiantly recommend using them. Thank you Wentworth Harborne!

LouiseL-295 · 22 January 2020

★★★★★ 5/5

Google

I've dealt with Aemon on many occasions and have always seen them as very professional and diligent. I would highly recommend them. 5 stars 🌟 …

Justin · 14 June 2023

★★★★★ 5/5

Google

Wentworth and Rose helped us find our first home and helped us through the whole process. Emma was especially helpful and was always just a call or email away with any queries we had. We would fully recommend Wentworth and Rose when looking for a new home. Thanks to all the team.

James · 16 November 2023

★★★★★ 5/5

Google

Emma handled our house sale and she was excellent. We met quite a few agents before going with wentworth and I’m glad we chose them. Emma knew the local market inside out. We had a difficult buyer and Emma was brilliant at chasing them and keeping us up to date. She always answered the phone, or phoned back quickly or replied to emails promptly -this is what you expect, but often doesn’t happen with other estate agencies we have dealt with in the harborne area. There is nothing that she could have done better.

Charlotte · 27 October 2019

★★★★★ 5/5

Google

The staff were very helpful with my move in and I would most definitely recommend them to anyone moving into the city

Anuk · 17 September 2025

★★★★★ 1/5

Google

We moved to UK in 2017 for my son’s schooling, by which time my wife was 10 month pregnant. We approached Wenworth and Rose and were in touch in Katie. Being new and given the urgency, we were in a rush to wrap a lease for an apartment. In hurrying, we placed blind faith on face value, instead of taking due precautions. For this, we paid dearly and were in for a shocker. We were given unhygienic mattresses with pee all over (which, we overlook to ‘check’) and we had to plea with the agent to replace considering health. There are cold, indifferent people with little or no regard even for a pregnant woman. We endured severe ordeal in their hands, being new in UK and compelled to rely on a devious agent such as Wentworth. For instance, when our heaters became dysfunctional in the thick of the winter, the agent repeatedly neglected our calls/mails to restore, causing grave inconvenience, that too for a newly born. When we moved out, they landed us lofty bills, making numerous inflated claims. For us, they are as cold, reckless and amoral as one could! Prevention is better than cure and hence, avoid them by all means. Failing which, redouble your precautions to make sure you don't fall prey for their deceit. I owe this account to my fellow tenants. With an evasive agent such Katie and company, you hardly have any protection once you are trapped to their loop. WATCH OUT. BETTER YET. STAY AWAY!

Irfan · 15 June 2019

★★★★★ 1/5

Google

DO NOT RENT WITH THESE DISGUSTING PEOPLE!! Lived in one of their properties for 6 months with a new born baby. The property was a health hazard and seriously damp with black mould growing up the walls covering our furniture and clothes with mould. The owner of the business and landlord Eamomn was informed on dozens of occasions who ended up mocking and arguing with myself and my partner. He is a nasty malicious man who will lie and cheat his way to keeping your money. We had to hire a private damp specialist who deemed the property unfit to live in and found of the cause of the damp in the pipes within the wall cavities!.. to this day Eamomn insisted it was due to not opening windows! I had no choice but to contact environmental health who inspected the property and declared it a class A hazard and unsafe to live in. By this time we were desperate, sleeping in the living room with out new born daughter. We lost hundreds of pounds in furniture, clothes and baby items. And never got our daughter the perfect new born nursery we wanted. We found somewhere else to live and had to cut our losses regarding the deposit as Eamomn refused outright to give us any money back! Truly a disgusting man and his wife is just as bad. She laughed down the phone at me when I said how worried I was about my baby! I would never recommend this company and cannot stress enough not to rent a property with this disgusting bully of a man. He deserves to go to prison for the negligence he put us and our baby though who now suffers with asthma. He told me not to 'pull the baby card' whilst laughing down the phone at me. As a family we never did get justice from what he put us though, so please don't rent with him as I would never wish it on anyone. Words cannot describe how nasty the owner of this company is.

Sibon · 15 June 2019

★★★★★ 5/5

Google

Emma handled our house sale and she was excellent. We met quite a few agents before going with wentworth and I’m glad we chose them. Emma knew the local market inside out. We had a difficult buyer and Emma was brilliant at chasing them and keeping us up to date. She always answered the phone, or phoned back quickly or replied to emails promptly -this is what you expect, but often doesn’t happen with other estate agencies we have dealt with in the harborne area. There is nothing that she could have done better.

C · 15 June 2019

★★★★★ 5/5

Google

I have just completed on a buying my first home with Wentworth & Rose and Emma Parkes was really helpful. She was always available to talk to me and updated me on the progress throughout. Highly recommend! *****PositiveResponsiveness, Quality, Professionalism, Value

Chelsie · 14 June 2021

★★★★★ 5/5

Google

As a first-time buyer, Emma was kind and accommodating throughout. She always answered and responded quickly via email or phone call. Emma also offered useful insights and reassurance when negotiating with the seller, and throughout all the hiccups and setbacks that you typically experience when buying your first home.

Sunbed · 16 December 2023

★★★★★ 5/5

Google

The team at Wentworth and Rose, particularly Emma and Jack, were fantastic when we sold our house and bought another one they were marketing. We had a few chain issues along the way but they chased solicitors on our behalf and made sure everything went smoothly and completed on time. I wouldn’t hesitate to recommend them!

Clare · 14 June 2023

★★★★★ 5/5

Yell

Exemplary service

We had an exploratory meeting with W&R some months before we made the major decision to move after 36 years .They showed real empathy and after suggesting a guide price said there was no pressure and to speak again should we wish ,when our minds were fully made up .A few months later we reopened discussions and within days the details were prepared and made available through the usual channels .The response was immediate and after numerous viewings and considerable interest a sale was agreed .Throughout the whole process their advice ,interest and support has been exemplary and we have no hesitation in recommending Katie ,Vicky and the team .Martin and Sue

MartinS-406 · 9 July 2018

★★★★★ 1/5

Google

Absolutely pathetic and disgusting service. The staff will contradict their previous words without any hesitation or regret. The managing director is the rudest person I have met in the lettings business. Everything is about money. They will extract money by whatever way they can. And when it comes to service and repairs - completely hopeless. I’ve been stuck in emergencies without boiler or heating or working toilet and with no access to the front door but still they will not help out. I do not understand how they are even conducting business and who is regulating them. I am taking the matters higher up. I wish I could give zero or negative stars. Stay well away and save yourself stress and hassle. Absolutely NOT recommended 😡

Aashish · 15 June 2018

★★★★★ 1/5

Google

Wentworth and Rose are the worst estate agents i've ever dealt with. The owner Eamonn is a rude, money grabbing 'business man'. The only good thing I can say about Wentworth and Rose is that James was good and helpful, he kept us informed with the process of moving in and out and throughout the tenancy. It is a massive shame about his boss Eamonn being rude to us on the phone when we first moved in, (If he speaks to his clients like that can you imagine how he speaks to his staff!) That was my first sign of the estate agents poor professionalism, and warning bells were going off in my head. After that it just went downhill. Very expensive fee's. Eamonn tried to charge us extra when we asked to add an extra person onto the tenancy agreement, even though originally there was 2 of us paying for 2 double rooms, so essentially it could hold up to 4 people in the property, yet Eamonn was going to charge us another £50 a month for rent to add someone else onto the agreement. Not only that but the property was in a state when we moved in, I got the city council involved because the bathroom was in poor condition. I took photos and evidence when we moved in to prove that we did not damage the property, yet when we moved out we got £149 back from the £795 deposit, because they charged us for cleaning, and a brand new bathroom. I already knew they were going to take the money from us, because they are thief's, I just wanted to get out of the property and out of the agreement so we didn't have to deal with them again. It is a massive shame, this would be a great estate agent if it weren't for the owner, the staff are lovely, just Eamonn is a horrible horrible man and essentially nothing more than a money grabbing bully, picking on the young and vulnerable. Overall, I wouldn't recommend this estate agent because of him.

Emma · 15 June 2018

★★★★★ 5/5

Google

We chose Wentworth & Rose thanks to our friends positive experience and Katie's informative and passionate initial meeting. Over a six month period Wentworth & Rose found us over 20 viewings and multiple offers. Most of the viewings were conducted by James (or Adam) and his consistent, polite and professional approach was clear. What started as a nervous experience of opening our home to strangers became a pleasurable and productive experience. It was evident over the visits that James was learning from each viewing and tailoring the next viewing to reflect his experience of the previous and his commitment to selling our property was tangible. Thanks James! After two false starts we finally felt we had chosen a commited buyer in a good postion to sell to. In reality we had found ourselves a complete doughnut! Which is where Emma stepped in... I cannot understate just how difficult our buyer was to deal with. Obstructive game playing and tantrums akin to a toddler. Somehow Emma dealt so professionally with it all. Most of our phonecalls started with frustration and disbelief and ended with laughter, positivity and most importantly, a plan. At the last moment I felt we had no choice but to put our property back on the market as a last ditch attempt to stop the game playing. Emma voiced her concerns but supported our decision and fortunately it paid off and we finally completed our dream move to the South West. How Emma found it within herself to keep going back to this buyer is beyond me, Yes, its her job but this was beyond what most people would consider acceptable. Patience, determination and commitment to a cause that often felt lost. It was a rocky journey, and early on we admittedly felt that Wentworth & Rose might be just another Estate Agent and that the normal lazy stereotypes applied. HOWEVER Emma, James and Adam could not have proven this to be further from the truth. They did an exceptional job, generating enough interest to sell our property several times over. In Emmas case, I strongly suspect that many agents could not have got the final deal over the line as she did. Somehow we did it!

Nicholas · 15 June 2018

★★★★★ 5/5

Yell

Great service

We came across Wentworth & Rose estate agents during a sunny October afternoon in Bournville. My husband and I had been looking for houses for some time now so we thought we would pop in to see what properties were available. The service was instantly helpful and we got a viewing to see a house we liked a few days later. This house ended up being the one we bought and as this was the 34th (yet the best one) we looked at so we were extremely pleased. The staff at Wentworth & Rose went out of their way to help us and are far from the “stereotypical sales” service you sometimes expect from an estate agents. They helped chase up solicitors and our queries were always answered efficiently and quickly. We highly recommend using this estate agent and we would like to personally thank all of the staff at the Bournville office especially Claire for all the hard work and dedication.

PinkCork10 · 6 March 2018

★★★★★ 5/5

Yell

Buying and Selling with Wentworth and Rose- Harborne.

Katie was amazing from the start. From day one with the purchase of a Sheltered living apartment for my Mom and Dad she made us feel valued and then throughout the process, Katie also grasped the point that Mom and Dad were not up to having people viewing their house at all different times, so a time slot on the next Saturday was allocated for an Open Day, where I took Mom and Dad out and left the viewings in "Wentworth and Rose`s" capable hands. By the Tuesday we had several Offers, we were advised on each of the offers as I was hesitant and did`nt want the sale to fall through at a later date, but Katie was reassuring after speaking to the potential Buyers. So the house SOLD within a week. Communication has been great and we received regular updates on how things were progressing. It has been a real pleasure selling and purchasing a house through them, the whole experience was smooth and professional. we are happy to recommend them to anybody who is buying or selling

JulieO-31 · 25 April 2017

★★★★★ 4/5

Google

Wentworth demonstrated exceptional professionalism in their communication. Their team's responses were prompt and thorough, guiding us through each step. I would particularly like to commend Torria for her swift and detailed assistance …

Saqish · 16 April 2025