Trusted Agent profile · Birmingham
★★★★★
482 reviews across 3 platforms
4a Albany Road, Harborne, Birmingham, B17 9JX
Wentworth and Rose's office in Birmingham, at 4a Albany Road, is rated 4.0 out of 5 across 482 reviews on three platforms, including 382 Google reviews rated 4.1.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleWe recently used Wentworth & Rose for both the sale and purchase of our property. Everyone involved has been amazing and made sure everything happened in a timely and professional manner. We particularly want to thank Emma Parks who did so much to ensure we completed on our ideal date and made us feel a lot more at ease about the whole process. We could not fault Wentworth & Rose. Thanks again!
5/5
GoogleJack and Katie are extremely passionate about what they do. The advice given was second to none they are completely honest and know what they are talking about when it comes to sales and letting they won’t tell you what you want to hear but tell you what you need to hear. Having been in this industry for over 20 years I would take their advice.
Thank you Lakshmi, it's been a pleasure working with you. We wish you all the best moving forward. Best regards Wentworth and Rose
5/5
GoogleThank You Terri for all your help and support with finding my home, it was an Incredibly stressful process made easier by your professional and calming demeanour. You truly went above and beyond to ensure all went smoothly and nothing was too much trouble. Thank you!!!
1/5
GoogleI was scammed by Katie Wright and Torria Graver when viewing 2 Regent Road, B17 9JU property on 2nd July, 2025. My account was debited for £327.07 on a conditional holding deposit basis without any email, presentation of T&C for holding …
Hi Rakib, Thanks for your review. We've listened to the call that you had with our office which clearly explains the terms of the holding deposit. I also note that you … More
5/5
GoogleFantastic service and communication from both Terri and Jack. They were helpful, professional, and made the whole process smooth and stress-free. I would highly recommend this estate agency to anyone looking for a reliable team.
Dear Oscar, Thank you so much for your fantastic feedback! We’re thrilled to hear that Terri and Jack provided excellent service and communication, making the process smooth and stress-free. At Wentworth & Rose, professionalism and care are at the heart of what we do, and your recommendation means the world to us. The Wentworth & Rose Team
1/5
GoogleTodays viewing was so bad we didn’t even get to look at the property. Thank you Katie, I have never ever walked away from a viewing before I have even entered the door. You were not only rude and unwilling to answer very important questions. You spoke to me like a naughty child. When you realised that you had made a considerable mistake in your dealings with me, you tried to make amends. Just remember, people buy from people… but you’re not that person….
1/5
GoogleFrom a tenant's perspective, the agent who we met for the viewing was punctual and friendly. Liked the rental so agreed to pay the holding deposit, (which is around 1 week's rent). However after calling the office and speaking to another agent, the person was the complete opposite: rude, unhelpful and extremely negative. Maybe they were a big fan of Little Britain but to every question, her responses were all variations on "computer says no", without any further detail or explanation why. I'd have expected estate agents would have some legal knowledge on the legislation around tenancy or property rights. Tenants' rights were cited, but when asked for further information or where I could find said legislation/guidance, the response was, "search on the internet". That was the highlight of the conversation. It took a fair amount of back-and-forth to get our deposit refunded. I'd actively avoid this estate agent if you expect knowledgeable, competent or personable staff.
5/5
GoogleWe were really impressed by how Wentworth & Rose managed our house sale and purchase. Jack went above and beyond to ensure calls were answered, emails replied to and that the process completed as expected. We are really grateful to Jack, he worked incredibly hard for us and we would 100% recommend him to friends/family. Thank you! X
Hi Rosie / Ollie Wow, what a lovely review thanks so much for taking the time to leave this. We hope you're settling in well to your new home! Best regards Wentworth and Rose
5/5
GoogleSuper happy with my experience with Wentworth & Rose! When I initially reached out, I urgently needed a new property after being let down by a previous estate agent. The team at Wentworth & Rose were incredibly understanding and helpful in speeding up the process, it took no longer than a week! I lived in the property for a year and a half, and they were always prompt in addressing any urgent issues. When my induction hob broke, I received a call the very next day to arrange an appointment for repairs. Everyone I dealt with, Terri-Ann, Torria, and Chelsie, were professional, helpful, and an absolute pleasure to work with. Having rented privately for several years, I can confidently say this has been my best experience with an estate agency. Thank you for making the process so smooth!
5/5
GoogleWe recently sold a property with Wentworth & Rose and Katie was fantastic. She is highly skilled in her field and negotiated exceptionally well on our behalf, expertly ironing out a few bumps along the way. This resulted in a successful sale. Takeel also did an incredible job with the photos which helped enormously. Would definitely recommend.
1/5
GoogleAt first, Wentworth & Rose seemed professional, but as the process went on, their attitude shifted, almost as if they lost interest and forgot basic courtesy. Communication quickly became overwhelming, with daily emails chasing unnecessary updates, showing little regard for the fact that buyers have both personal and professional lives outside of purchasing a property. While they were quick to respond to emails, arguably the only positive aspect of my experience with them, their true priorities became clear the moment I raised concerns about the property. Instead of addressing legitimate issues highlighted in the building survey, they became defensive, seemingly prioritizing the seller’s interests over mine. The survey exposed serious problems, describing the house as being built to “DIY standards” and in alarming disrepair. Yet, the agency appeared unconcerned about selling a property in such a state. Ultimately, Wentworth & Rose seem to care more about money. Buyers, beware: overpriced, poorly maintained properties and an agency that puts profits over integrity. I would not recommend them.
1/5
TrustpilotI wouldn't trust the good reviews…
I wouldn't trust the good reviews (probably their friends!!). Utterly disgraceful and unprofessional lot of people. Don't get scammed out of your money!!
5/5
GoogleEmma has been fantastic throughout the process of selling out house
Hi Jessica, Thanks for taking time to leave a review. Emma is delighted to hear your feedback. We wish you all the best moving forward. Best regards Wentworth and Rose
5/5
GoogleWentworth & Rose provided an excellent service during my tenancy wether it's about the tenancy or maintenance it self. They have been supportive at every steps ! Would definitely recommend them :)
Dear Dharmi, Thank you so much for your 5-star rating! We’re delighted to hear that you found our service excellent throughout your tenancy, whether for tenancy matters or maintenance. Supporting our clients every step of the way is what we strive for, and your recommendation means the world to us! The Wentworth & Rose Team
5/5
GoogleBrilliant service, Terri went above and beyond to help and answer all our questions. The whole process was swift and without any problems. Highly recommended
Thanks Kim, your feedback is very much appreciated. All the best Wentworth and Rose
1/5
GoogleUnprofessional,poor service and extremely very very rude staff. They took/rob 3/4 of my deposit for bogus claims.Please run for your life if you even consider, slightest idea/thought of either buying, renting and selling your property to Wentworth and Rose! If there was a button to not even give a star I would gladly and proudly do so !I do not want any human being or soul to experience what I have gone through with Wentworth and Rose. Utterly Shameful and Beyond Unprofessional. Please see reviews and there are so many negative reviews with similar stories to mine.Why are you even open for business to the public?NegativeProfessionalism
Dear Taurai, We're sorry to hear of your feedback. As you are aware all deposit disputes are handled by the government approved TDS scheme to ensure fairness to landlord and tenant. Therefore 'bogus claims' simply aren't true or viable. We're happy to discuss further if you wish to contact the office. Best regards Wentworth and Rose
5/5
GoogleVery glad I chose W&R to sell my home. Having initially chosen a branch of a large chain of estate agents and been thoroughly disappointed with their communication and results, I switched to W&R and from the outset, their service was miles apart and I realised how things were supposed to be done. The professional photography and advert were spot on, house on the market quickly after instructing them, plenty of interest and viewings generated with multiple offers along with sufficient information about each buyer's situation to allow me to choose between them. The aspect I valued most in the whole process was the communication from Emma to progress the sale and keep everyone in the loop which was always fantastic. If I ever needed an update on what was happening (which was rare as I was usually given the update before I started wondering what was happening!), I would usually receive a reply from her the same day. Emma truly made the whole process as painless and stress free as a house sale could ever be so thank you! I would have no doubt or hesitation in using W&R again and would thoroughly recommend them to anyone looking to sell a house in Harborne.
Hi Iona, It's been a real pleasure working with you and we're delighted to have had a positive outcome. Thank you very much for your feedback about Emma. We wish you all the best for the future. Best regards Wentworth and Rose
1/5
GoogleUnprofessional staff threatened to increase my bill when she was challenged! We signed a contract to sell our property because we found a property to buy through them. Their agent verbally waived the marketing cost for our contract when we signed the contract but later refused to admit it! We had to keep calling them and chasing for interests. When we call them, they book for viewing if we don’t call, there is no booking! We had a few offers significantly below the asking price. We asked them not to pass silly offers and check that the buyers were genuine and not timewasters. We received an acceptable offer after 8 months. The buyer stopped answering their phone a couple of days after they submitted the offer. I challenged the agency and asked them if they had checked the buyer before submitting the offer, but my challenge was handled by a rude and unprofessional agent who threatened to increase my bill and charge me extra for her time! I lost £300 for the solicitor, and even though Wentworth waived the marketing cost, they still charged me £276. EDIT: in response to owner's comment: 1- They refuse to admit that they verbally waived the marketing fees. 2- As a estate agency, it is their responsibility to check the buyer is genuine. 3- I attached a screen shot from their email, demanding to pay for the bill or they will add the travelling and viewing expenses, I'll let the reader to judge 4- this comment from the owner demonstrate their approach. Instead of acknowledging the issue and looking to improve, they are blaming the customer!
Dear Matt, Thanks for taking the time to leave a review. It's a shame to read the level of inaccuracy in your review given that we've worked so hard to get you into a positive position to move forward. We actually conducted in the region of 28 viewings with qualified buyers (approx 14 hours of work) along with employing a professional photographer to make sure your property looked it's best on line. I've checked our phone records and cannot see any missed calls from you. We pride ourselves on answering all calls in a timely manner. At no time has your bill been increased. I trust this adds some balance to your review and we wish you all the best moving forward. Best regards Wentworth and Rose
5/5
GoogleWe recently completed a house sale/purchase and the service we received was fantastic. We dealt with Jack who went above and beyond, was always on hand to answer queries and gave the whole process a refreshing human touch. Would have no qualms using them again or recommending them.
Dear Spencer Thanks for taking time to write a review. We greatly enjoyed working with you and hope you are settling in well to your new home. Wishing you all the best. Wentworth and Rose
5/5
GoogleBrilliant service from all the staff. Jack put 100% effort into selling our house. Special thanks to Emma and Terri who kept us informed all the way Judi and Terri again who did such brilliant viewings and lastly to Karen a superb receptionist. Choose Wentworth if you want a first class service
5/5
GoogleAs usual the team at Wentworth & Rose were amazing, I just purchased a investment property through them. The team are extremely professional, always get back to you. A massive thank you to Emma Parks who supported me through the purchase of the house. Keep up hard work.PositiveResponsiveness, Quality, Professionalism, Value
Dear Sukhvir Thanks for taking the time to write about your experience and thanks for using Wentworth and Rose. Wishing you all the very best moving forward. Best regards Wentworth and Rose
1/5
GoogleWell branded so appears professional, but staff, valuations and communications very very poor. I've dealt with them both selling and now looking to purchase a new property.Terrible with both sides. This is over 5 yrs for both Overprice your house to win your property to sell via them, only for it to stay on the market, and having to drop the price. Also rude to potential buyers. Avoid at all costs, a real stain on the Harborne/Edgbaston housing market.
Dear Yogeshwar, Thanks for taking the time to leave a review and for visiting our offices on Saturday. Given that we've never represented a sale for you it seems unusual that you would make comments of this nature. We are aware that you visited our offices on Saturday to enquire about a property to purchase but were unable to provide evidence that you could finance the purchase. We want all our buyers to have an excellent service and it is our duty to represent our sellers best interests which is why we ask how you intend to finance the purchase. The conversation witnessed by another colleague and at no time were we rude to you, we were in fact trying to help to guide you through the buying process but you proceeded to make two members of staff feel very uncomfortable. If we're unable to help you we wish you all the best for the future. Best regards Wentworth and Rose
5/5
GoogleThe staff were incredibly accommodating helping me get a viewing at a time that was convenient for us. Torria was great during the viewing and answered all of our questions. Customer service is excellent all round
5/5
GoogleHappy to recommend this agency. Jack Simpson was a pleasure to deal with, professional, knowledgeable and readily available to respond to our requests, minimising the stress in the process of selling our home and downsizing. He also found us our new home - 5 star service!
Dear Shelley Thank you so much for your review, we've greatly enjoyed helping you move to your new home and wish you all the very best for the future. Best regards Wentworth and Rose
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wentworth and Rose's Birmingham office has 482 reviews across three platforms: 382 on Google, 73 on Yell, 27 on Trustpilot.
Wentworth and Rose Birmingham is rated 4.0 out of 5 across all 482 reviews, and 4.1 out of 5 on Google from 382 reviews.
Wentworth and Rose Birmingham, 4a Albany Road, Harborne, Birmingham, B17 9JX.
