Wentworth and Rose Birmingham reviews

★★★★★ 5/5

Google

It’s a fantastic experience in searching and purchasing property with Wentworth and Rose. They are delighted to make the deal happen in the best way they can! It will be an absolute second time to choose wentworth and Rose in either further buying or renting!PositiveResponsiveness, Quality, Professionalism, Value

Wei · 14 June 2021

★★★★★ 1/5

Google

If you are thinking to sell your property via Wentworth & Rose, you had better have a look my experience as a buyer with them: I tried to place an offer £20k higher than the asking price but can't even get a viewing booked. My wife and I can't know the exactly reason why the sales manager there (Emma) concluded we were not committed to buy a property though I wrote to them to place the above offer subject to viewing. I first called to book a view at lunch time on 6th April- the property was listed in the same morning. On 7th I called them again, was told there was no time slot. I told my experience to one of my friends. Not long he called me back and told me he can get a time slot at 11.45am Monday. I was shocked by confirming that they were playing tricks on me. Even so, we tried to calm down and politely wrote them an email to place an offer subject to viewing the property. On 8th, I called them again, it was confirmed they received the email and still told me they will contact me when there is a time slot..., Saturday afternoon (10th April), I decided to talk to their senior manager directly. A lovely lady (she is in letting dept) listened to me and asked if I can response to a short notice call on Monday..., we thought the problem was solved until this morning I received the call and was told it is still fully booked..., I asked if there will any other viewing day, the answer was probably not. Then I asked her if she can explain why my friend can get a time slot but I can't, the answer was "I don't want to comment" and continue to say I will be contacted if there is a time slot..., eventually I was fed up by these lies and burst out to ask her to shut up...NegativeProfessionalism

Shangxi · 14 June 2021

★★★★★ 1/5

Google

Please be aware of this company and the way they try and screw you over because your contract ends and you are moving out. Tried charging £150.00 to cut the grass sending me photos as evidence 10 days after we had moved out. £180 to clean the carpets that were stained and not cleaned when we moved in. Out of £1095 they tried to give us back £140.00 all together. Went to the ombudsman and from the check in and check out photos provided by wentworth we ended up getting £925 back. Please take note of the part in the rented agreement contract with these if it states you have to pay for the carpets to be cleaned when you leave the property. General wear and tear i.e carpets are not chargeable by the landlord or agency. Especially when they can not prove the carpets are cleaned when moving into the property. Nothing but poor service and lack of communication and more problems than the ones stated above. Good luck if you do decide to go with this company.NegativeResponsiveness, Quality, Professionalism, Value

Nadia · 14 June 2021

★★★★★ 1/5

Google

Our year long tenancy with this company was nothing more than a constant headache. They were truly incompetent through every stage of the process and had audacity to make you feel like a complete inconvenience, due to the rude nature in which they spoke to us. The higher you go, the worse they got. We reported numerous issues with the property such as leaks and damp, these were never responded to or resolved and led to further damage of the house. The landlord, who we later communicated directly with due appalling communication from Wentworth and Rose, was also disgusted with their service, leaving both parties very unhappy with their involvement. Wouldn't ever dream of having anything to do with them in the future, totally not worth the hassle.NegativeResponsiveness, Quality, Professionalism

Jessica · 14 June 2021

★★★★★ 1/5

Google

From reading the comments it seems that if you are selling your house you get a level of service completely different to if you were renting from them, which unfortunately, we did. We were in the property for a little under a year and I can honestly say I have never had the misfortune of coming across a company more incompetent or bad mannered. The red flags began early - extortionate admin fees were accompanied by the companies inability to even be able to tell us when we were moving in. Every time we rang, we were given a different date. In the end, a week before we wanted to be in, we had to all head to the office and refuse to leave until we had been given a definite date. The worst of it was when I had the pleasure of speaking to Eamon - the owner - who after I expressed my concern about a lack of working fire alarms told me that the only way there would be a fire is if I started one! Charming! When that is the attitude of the owner, it is no wonder that the trickle down effect is staff who simply cannot be bothered to deal with tenants. We also had a lot of issues with the integrity of the house including many leaks. We repeatedly told them about this with no response. In the end, this lead to long term damage to the house. Communication with W&R was so poor that we resorted to dealing with the landlord directly. All in all, if you are a tenant, avoid this company at all costs. This year, we have rented with MECs who have been fantastic. So if you are looking to rent or lease your property in Harborne, there are many better options available to you.NegativeResponsiveness, Professionalism, Value

Charlotte · 14 June 2021

★★★★★ 5/5

Yell

Excellent service

Brilliant estate agent. Jack and his team went beyond their contracted obligations.Highly recommended, their service and communications were first class.

ArchieM-69 · 5 January 2023

★★★★★ 5/5

Google

Really good service and very smooth sale of a house, really easy to communicate with and very efficient and would highly recommend Wentworth and Rose. I came over to Wentworth and Rose from another estate agent where I had several exchanges that fell through at contract stage and Wentworth and Rose were very reassuring at answering my questions and ensuring that with them the sale would be a lot smoother and it was.

Catherine · 14 June 2022

★★★★★ 5/5

Google

The experience we have received has been amazing. Emma has gone out her way to make sure the completion was completed. She has kept us in the loop with all the process. Thank you very much :-)

Kirsty · 18 November 2024

★★★★★ 1/5

Google

Very poor!!!!! I went to view a property and booked the day off work for this, unfortunately I was waiting at the property but no one arrived, I rang the office to be told the property was now taken and they basically complety forgot about our appointment, said they phoned me but they certainly didn't. Very disappointed to say the least

Liam · 19 July 2023

★★★★★ 5/5

Google

Great experience! Great staff, special thanks to Terri!

Paige · 16 November 2023

★★★★★ 5/5

Google

I have recently sold a property through Wentworth and Rose and can't thank the staff enough from start to finish they assisted me through the whole process. Excellent customer service, I wouldn't hesitate to use them in the future. Thank you team LouisePositiveResponsiveness, Quality, Professionalism, Value

Louise · 14 June 2021

★★★★★ 5/5

Yell

Wentworth and Rose

We have just moved into our new flat with Wentworth Rose.We dealt mostly with Chelsie and she was friendly, efficient and professional throughout the process.Thank you Chelsie for making the process as painless as possible.Dave & Julie

DaveB-536 · 6 March 2019

★★★★★ 1/5

Yell

Very poor

Very poor!!!!! I went to view a property and booked the day off work for this, unfortunately I was waiting at the property but no one arrived, I rang the office to be told the property was now taken and they basically complety forgot about our appointment, said they phoned me but they certainly didn't. Very disappointed to say the least

LiamN-97 · 16 June 2023

★★★★★ 5/5

Google

Wentworth &Rose have carried an excellent service for us in letting a property of our’s in bearwood. Excellent feed back regarding tenant appointments re viewing and reference checking .

Steven · 14 June 2023

★★★★★ 1/5

Google

Really slow and poor communicators, only interested in your money don't bother with these guys unless you have absolutely no choice. also never once checked the property and only interested in anything if its money related.NegativeResponsiveness, Quality, Professionalism, Value

Richard · 14 June 2022

★★★★★ 5/5

Google

Jack recently helped us with our sale and purchase. For reasons out of his control, it was not a smooth process but Jack demonstrated enormous skill in holding it all together and we credit him with helping us secure our dream forever home! Thank you!

Ruth · 14 June 2021

★★★★★ 1/5

Yell

All we wanted was to view a house that we like.

To even view a house with these you are required to show them a mortgage in principle and proof of deposit. Made us feel like they don't believe we could afford the property or that we weren't trustworthy, not a great start when all we wanted was to look a house for the first time that we like the look of.With all the other estate agents out there, no one else have asked us for that info, I think we'll just find a different house. Thanks but no thanks.

WesG-7 · 25 August 2020

★★★★★ 5/5

Google

My wife and I were recently helped in finding and buying a house on Bournville by Jack Simpson of Wentworth and Rose. I was particularly impressed with Jack's professionalism and his rapid responses to our queries. It felt like a very personal service.PositiveResponsiveness, Professionalism

Martin · 14 June 2021

★★★★★ 1/5

Google

Always having trouble with Wentworth and Rose, whether it's simply emailing us back regarding an issue or actually getting a problem solved. Customer service is appalling, constant attitude with whoever you speak too, as if doing their job is an inconvenience. Asking Wentworth and Rose to pass messages onto our landlord and get back to us, but no responses. When sending an email in November, recieing an automated reply advising they will get back within 48 hours, now its March and no response still. We have no faith in them, it's got to the point we avoid going to them about issues in our home because we know there will little to no response from them or resolution. Will never want to use this company again.

Channon · 14 June 2020

★★★★★ 4/5

Google

Very helpful and efficient estate agent. Understood the market well and were very communicative. Emma Parks was particularly friendly and helpful

Selina · 14 June 2022

★★★★★ 5/5

Google

I had a very pleasant experience at wentworth and rose. All of the staff were very helpful and welcoming especially mia who made sure all of my needs were taken care of

Shakira · 2 December 2024

★★★★★ 5/5

Google

Can only say what a first class service we got from Wentworth & rose. All the staff are friendly and helpful. Emma goes out of her way to make selling your home easy. Thank you W&R. Will definitely recommend them to friends.PositiveResponsiveness, Professionalism

Takeel · 14 June 2021

★★★★★ 5/5

Yell

Brilliant Service!

I would definitely recommend Wentworth & Rose. Chelsie Shakespeare was the lady who assisted me with a Quick response with my quiery. Staff are polite and helpful. Great turnaround. Many thanks Wentworth & Rose

KateS-254 · 30 November 2018

★★★★★ 1/5

Yell

Avoid this agency

Prior moving in it was agreed with James that the property will be thoroughly cleaned, however we moved in to a filth (old mouldy food in the freezer, fridge was stained and dirty, Bath with ridiculous amount of limescale, toilet dirty and everything sticky). After moving out we were charged 98% of our deposit for cleaning and lost key which we reported telephonically but on the other line was nobody competent enough to inform us that we have to report this via email, or to sort the issue out so we left it as it wasn’t needed anyway. At the end of the tenancy we were charged unreasonable cleaning charges and for the lost key (the property was left clean to a high standard and the key was reported many months prior).Luckily we got most of our deposit back through dispute service.They seem to find every possible loophole to charge ridiculous amounts for ridiculous things.The customer service from the agency was absolutely appalling. For tenants this agency is a big fat NO.

MichaelaC-33 · 27 August 2019