Trusted Agent profile · Birmingham
★★★★★
332 reviews across 2 platforms
4a Albany Road, Harborne, Birmingham, B17 9JX, B17 9JX
Wentworth & Rose's office in Birmingham, at 4a Albany Road, is rated 4.0 out of 5 across 332 reviews on two platforms, including 306 Google reviews rated 4.1.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleLovely team, very helpful! Rented a property with them and they made the process as smooth as possible. The viewer Alex was very professional and answered all my questions. Would recommend them to everyone!PositiveResponsiveness, Quality, Professionalism, Value
Hi Jason Thank you for sharing your experience with Wentworth and Rose, Alex is delighted to hear this and so are we. Wishing you all the best. Best regards Wentworth and Rose
2/5
GoogleVery disappointed with the lack of customer service. Have called the office looking to book a viewing for a property in Jewellery Quarter. Mia had asked for proof of income before arranging the viewing, which I sent promptly. 4 hours later and no response. Once I called back, she's informed me she'll finish what she was doing first (suppose arranging viewings wasn't the priority) and give me a call back. Two days later and still no response. Extremely unprofessional!
5/5
GoogleProfessional, communicative and courteous. 1st class! Wentworth & Rose successfully sold my 4 bedroom semi- detached house in Harborne. I primarily dealt with Katie, who was ably assisted by James. They were very professional and communicative throughout. Katie gave invaluable advice on how to dress and present the house for sale which was also very helpful. I would have no hesitation in recommending Wentworth & Rose to other vendors in and around Harborne and Bournville.
1/5
GoogleVery poor experience. I was renting for a year with Wentworth and rose and they have been very incompetent and unhelpful. Didn't have any information about the property I was renting, couldn't help with anything, every time I had to speak to a different person which was extremely frustrating at some point. Oh and they lost the key I have sent them at the end of the contract and made me loose my whole deposit for, so called, locks replacement- a replacement that cost me over 600£!!!
Dear Aleksandra, Thanks for your message. We take the security of the properties we manage very seriously. We simply ask you to return the key in the same manner it was given to you at the start of the tenancy - i.e. by hand in the office. You decided to post the key unrecorded which wasn't received and have been charged accordingly. Best regards Wentworth and Rose
1/5
GoogleI went to view a property at the time which was scheduled (I received a reminder call the day before). After waiting 15 minutes, I eventually called to chase up the company and they hung up on me! I then had to ring back twice to eventually get through to a manager who told me that the vendors are "busy" and so I cannot view the property. I asked why was I not informed of this as they had emailed me asking for proof of funds (so have my email address) and they had rang me the day before to remind me of the appointment. The manager did not have an answer and to tried to reconcile the matter she said she would call me with a solution. Suffice to say I never did receive a phone call. Highly un organised and terrible customer service!NegativeResponsiveness, Professionalism
Dear Faaris Thanks for your review, I'm sorry to hear there have been some challenges. I'm afraid we have no record of your name but if you are able to supply your contact details we've very happy to give you a call to discuss further. Best regards Wentworth and Rose
1/5
GoogleSuper unprofessional agency who doesn’t care for your time- NOT RECOMMENDED! We booked a viewing with this agency. We did not receive any confirmation email as other agencies do send, but as we trusted, we changed our plans to accomodate viewing. However, as we did not receive the confirmation until the day of viewing, we decided to call the agency and check- and we were told that no viewing was booked. This got us dejected as we had to give up on many commitments for that week to accommodate this viewing. We also wrote to the agency and raised our concerns but till date there has been no response. I suppose for them, their real customers are property owners and not renters therefore they don’t bother to even respond to an email.
4/5
TrustpilotHad an excellent viewing experience…
Had an excellent viewing experience which was booked to a time suited to me as well as helping solve my queries as a first time renter
5/5
GoogleI can’t recommend Terri enough!..The service and care she has provided to help us find our dream home has been exceptional! Thanks again!
5/5
GoogleI was happy with the service provided by Wentworth and Rose. Emma Parks was extremely helpful in getting myself through the process, and getting things moved along quickly. Thank you!PositiveProfessionalism
Dear Abbas Thanks for your 5 start review and great to hear about your experience with Emma. If we can help in the future please let us know. Best regards Wentworth and Rose
1/5
GoogleIf I could give 0 stars I would. Extremely rude and insulting and just couldn't cope with finding a tenant.
Hi Mary, I'm afraid we have no record of your name on our system. Perhaps you can call the office directly and we'd be happy to discuss your concerns. Regards Wentworth and Rose
5/5
GoogleAmazing estate agents, really informative and always there to help you.
Dear Brooke, Thank you so much for your wonderful feedback! We’re thrilled to hear you found our team informative and always ready to help. At Wentworth & Rose, we pride ourselves on providing support every step of the way, and your kind words mean a lot to us. The Wentworth & Rose Team
5/5
GoogleThis estate agent gives great customer service. Maddy is extremely helpful on the phone . I called to discuss a valuation on my house and she was incredibly professional and helpfulPositiveProfessionalism
Dear Ms Norbury Thank you very much for taking the time to leave a review and share your experience with Maddy. That is great to hear. Best regards Wentworth and Rose
5/5
GoogleAbsolutely thrilled with the service from Wentworth & Rose! Very quick and efficient service. Especially from Chelsie who is always a pleasure to deal when I have any maintenance issues. An absolute dream thank you Chelsie and the team at Wentworth & Rose.
5/5
GoogleI can't thank Vicki enough for all her efforts in helping us sell our house. She's been brilliant throughout the whole experience making herself available to chat 24/7. She really moved mountains to push for us to complete before the lockdown was enforced! I would highly recommend her and all the staff at Wentworth and Rose. They're extremely friendly and can't do enough to help. Brilliant service.
5/5
GoogleI have used Wentworth & Rose services as both a buyer and a seller. I can heartily recommend them. I have always found them to be professional, supportive and knowledgeable with great communication skills. I recently sold my house and I was very impressed with how quickly they got viewers through the door followed by an offer when the house had only been on the market for a week.
1/5
GoogleWe had the WORST experience while renting with Wentworth and Rose. We had a "partly furnished" apartment and so we had asked for an inventory of it's contents weeks before starting to rent. We only got it the day we started renting, and so had a random array of belongings ie no sofa, but plenty of leftover bedsheets. The inventory report even noted that there was food mess left in the dishwasher, which was still there when we arrived. About 10 light bulbs didn't work. Throughout our tenancy several issues arose eg. Broken fridge, broken dishwasher. The maintenance team at Wentworth and Rose took multiple chases via email to respond to any issues, and then weeks to organize a visit for fixing it. This was especially an issue when trying to fix broken radiators in winter! They acted like we were a hassle every time we reached out to them, and acted as a complete blocker for any progress. Personally, I think our landlord was a reasonable person, but Wentworth and Rose were completely incompetent.
1/5
TrustpilotCrooks - rude, unprofessional and money grabbing
I would give them 0 starts but it doesn't let me. I wanted to buy a house they advertised but they said I couldn't buy it unless I used them to sell my property. They didn't know anything about the house I was buying. And they did nothing to sell my property - used my photos and actually insulted my home in front of potential buyers. If I didn't get back within the hour they would leave passive aggressive voicemails saying I was radio silent. When they spoke on the phone they were abrupt, condescending, and rude. Super fake and over the top in real life. On top of this, when I got survey results I decided not to buy the house as it would need tonnes of money spent on it to fix, which I did not have. Since then, over the last year, they've continued to send me emails threatening that I owe them 1.5K. I DO NOT. It was made clear and it is generally known that: a) estate agency fees are payable only upon completion of a sale B) when survey results are bad, buyers have a right to pull out. And actually for any other other reason - it's a big and scary life decision to buy and house and they are meant to help make it less stressful! They THEN had the audacity to send me a letter asking if I wanted help selling my apartment this year?!?! Outrageous. Keep away from them. No matter how nice the house, I would never buy or sell through them.
5/5
GoogleNice smooth and informative
5/5
GoogleHelpful, and communicative, would highly recommend the letting team. They make being a landlord easy 😁 …
5/5
GoogleFriendly team, thank you so much 😊. …
Dear Calvin, Thank you so much for your amazing 5-star review! 😊 We’re delighted to hear your positive feedback and truly appreciate your support. Our friendly team at Wentworth & Rose works hard to provide the best experience, and it’s wonderful to know it’s making a difference. The Wentworth & Rose Team
1/5
TrustpilotAVOID IT
My application was not accepted, and when I requested a detailed report, I was informed that providing one would violate their company's GDPR policy. Another money making!. I feel scammed!
5/5
GoogleEmma Parks was helpful with our buying process. She was always chasing things up swiftly and was always available to answer questions making the process a more pleasant experience.PositiveProfessionalism
Dear Robert Great to hear from you, thanks very much for taking the time to share your experience with Wentworth and Rose. Please let us know if we can help further in the future. Best regards Wentworth and Rose
2/5
GoogleDo not care about the tenants at all. - I have had one of the worst experiences ever while I have been in my property. They have not cared once about any of my concerns or issues with the landlord, …
5/5
GoogleExcellent support and service in the sale of my Harborne home. Great reputation and marketing ensured interest and viewings quickly (even on a bank holiday) and supported a quick sale. I would not hesitate to recommend Katie, Emma and the team.
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