Trusted Agent profile · Birmingham
★★★★★
332 reviews across 2 platforms
4a Albany Road, Harborne, Birmingham, B17 9JX, B17 9JX
Wentworth & Rose's office in Birmingham, at 4a Albany Road, is rated 4.0 out of 5 across 332 reviews on two platforms, including 306 Google reviews rated 4.1.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
1/5
TrustpilotDo not answer the phones most of the…
Do not answer the phones most of the time, and when they do, they are extremely rude, all I can say is that this estate agent is run by a bunch of uncouth youths. Do not know how to price houses, lettings and sales disgustingly overpriced, sit on market for a year + at times.
5/5
GoogleCalled regarding a viewing in harborne and i was quickly booked in and got a time slot suited to me
1/5
TrustpilotStop renting any property from this agency
Please do stop renting any apartments from this agency IMMEDIATELY because they are in collusion with the landlord in an attempt to forfeit the whole deposit no matter how you do before moving out. A check-out report was received and there is little blemish which clearly does not justify what they do. Further Update They are flagrantly in an attempt to rob us of all deposits in collusion with the landlord. It is stipulated that your landlord also can't take money from your deposit,to fix any damage caused by a repair """"they didn't do when they should have"""", for example a leak you told them about that got worse and damaged the floor. Upon checking the record,we always informed the landlord and the technician immediately upon any damage found.However,they deliberately ignored it which resulted in further damage.It is believed that they were told in this way for earning money in an unscrupulous manner. Thus we have each and every reason for vigoriously advising that you MUST NOT rent any properties from this agency.If you are currently renting a property from this agency,you must take every action POSSIBLE to safeguard yourselves and be well-prepared to start a long battle in fighting for the deposit you well deserve. Final update TDS makes a decision that allows us to get back most of the deposit.Thus,you must not trust or rent any apartment from this agency which consists of a bunch of scoundrels.I can't believe Emma Parks,who is the Sales Director disturbingly bereft of conscience and moral principles, is leading and/or in collusion with them.
5/5
GoogleFantastic experience with Wentworth & Rose. After hearing from friends who have recently completed a house purchase how horrible the experience can be we were overjoyed to have the completely opposite experience. The team were friendly, responsive and professional the whole way through the process. Thanks to them, buying our first home was pretty much stress-free. We are very grateful to them and plan on using them in the future when we buy our next home.
Dear Paul, Thanks for your kind feedback, it's been a pleasure working with and we wish you all the best for the future. Please let us know if we can help in the future. Best regards Wentworth and Rose
1/5
TrustpilotRUDE
The way they have just spoken to my partner was so incredibly rude. The tone, the unwillingness to answer questions followed by an abrupt way of putting the phone down before he’d even finished speaking!! Disgraceful - if you don’t like your job then I suggest you work elsewhere because what an awful representation of the company. Unfortunately I didn’t get their name before she ended the call but I’m well and truly shocked.
5/5
GoogleAn absolutely amazing estate agent, particularly Jack who personally introduced us to our new home and went above and beyond to ensure a smooth purchase
1/5
GoogleFollowing my review below my viewing was subsequently cancelled without explanation. I contacted Wentworth and Rose where the Managing Director, Katie explained that I was 'difficult' because I was hesitant to share further information during the registration as I expressed I was not interested in other properties. Katie also explained that my public post meant I could no longer view the property with them. She explained if I was able to take down the post then perhaps I could be re-registered in future. I told her I felt I was being discriminated against because of my views of how her colleague handled my earlier call. I told Katie I felt this was an opportunity for Wentworth and Rose to improve on the experience I had as a prospective buyer and provide a better service experience however she disagreed and explained they do not have to continue any relationship with me as a prospective buyer and that she would personally reach out to the vendors and explain to them that I was difficult. I'm simply in shock over this entire experience but I feel I must share so others can see the unkind treatment I have received which is 100% misplaced. Absolutely disgusting customer service. I've been in contact with someone in the office who was appallingly rude and aggressive over the phone. I would encourage any vendors looking for Estate agents to represent their properties to really consider how this kind of service discourages buyers from even continuing to book a viewing. I have also been told by an agent here that it is the strict policy of Wentworth and Rose that no viewing can be held unless both decision makers are present. I asked for reference to this policy on their website or in their property portfolio and this individual got very abrupt with me and said I've just told you to the policy and threatened to end the call. Is it helpful for customers to provide speak with staff who are ill equipped to provide the consistency of service and transparency Wentworth and Rose apparently pride themselves on?
Dear Terri Thanks for sharing your experience and feedback and I'm sorry to hear that you have had challenges during the registration process. We do take great care to ensure we have properly understood all of our customers circumstances and requirements so that we can help to find you the perfect home. This is not in anyway designed to be obstructive but should help your search and ensure that we are also working in our vendors best interests and the security of our staff. Likewise we request decision makers to be present so as to give you have the best chance of securing a house and avoid the disappointment of missing out on a property. I'm more than happy to discuss further and I'm sorry that on this occasion you have found the process to be somewhat protracted. Yours sincerely Jack Simpson Wentworth and Rose 07920008182
5/5
GoogleOur property was quirky and unlike anything else in the area. It was a challenge to sell and we went through a number of agents over a long period of time before W&R managed to find us a buyer. During the sale process itself they were extremely proactive and really helped keep up the momentum of the sale when we hit road blocks. Emma Parks in particular was a real star and was always at the end of the phone. We were very happy.PositiveResponsiveness, Quality, Professionalism, Value
Dear Simon Thanks very much for your kind review, this is great to hear and massively appreciated. Thanks for the opportunity to sell your home and we wish you all the best for the future. Best regards Wentworth and Rose
1/5
GoogleI chose Wentworth and Rose because they had good reviews - I feel these are not a good reflection of the service that is provided. I chose them because the initial discussion was with an agent who knew the area my house was in, he seemed affable and competent. As soon as they had my business, the case was palmed off on a part time lady who never got back to me despite promising to do so. They were not an advocate for me and the house sold for much less that it was worth. They even admitted lying about the house sale to my potential buyers (having accepted 2 offers at once!). I would not recommend - very poor communication and unprofessional.NegativeResponsiveness, Quality, Professionalism, Value
Dear Fiona, Thanks for taking the time to share your experience. I can see that you came us having experienced a poor service elsewhere and I know the team worked extremely hard to achieve a quick sale for you given the time sensitivity - which was achieved and I note that the property successfully completed. It's disappointing to read the level of inaccuracy in your review but regardless we wish you all the very best moving forward and thanks for using Wentworth and Rose. Yours sincerely Wentworth and Rose
5/5
GoogleCouldn't fault Emma and her team, they did all they could and more to make process as smooth as possible and to ensure we completed before Christmas. 100 % recommendPositiveResponsiveness, Professionalism
Dear Luke Happy New Year, thanks for sharing this with us. We're delighted you managed to get moved in before Christmas, hope you're settling in well and all the best for the future. Best regards Wentworth and Rose
5/5
GoogleTerri was incredible every step of the way. She was always reachable and very responsive and engaged. Made the whole stressful journey of finding a place look like a walk in the park. Thank you Terri!
5/5
GoogleWe recently sold our house through Wentworth and Rose. They provided a highly professional service from first contact with Jack who appraised our property and negotiated on our behalf with the buyer, to Emma Parks who then managed the process for several months taking us from SSTC to completion. Emma worked hard to help us to successfully navigate a number of potential issues which could have threatened the sale. Thank you Wentworth and Rose.
Dear Tristan and Debbie, We're over the moon for you and the family and delighted that it has all worked out. Wishing you every happiness in your new home! All the best Wentworth and Rose
1/5
TrustpilotAVOID-Very umprofessional, and RUDE
AVOID: The lady rudely hung up on me mid-sentence during our call, extremely unprofessional. After reading other reviews, it's clear this agency has consistent poor service.
5/5
GoogleThe team at Wentworth and Rose are so helpful and supportive. I had the best experience with the team since I oved to the UK. Very respectful and kind especially when I call over the phone. Although I am moving out of Birmingham, I look forward to contacting them in the near future if I ever move back to Birmingham. Thank you so much for everything.
Hi Uchenna, We hope you are well. Thanks for your kind review, it is appreciated. We wish you all the best moving forward. Best regards Wentworth and Rose
5/5
GoogleTerri went above and beyond to make the whole process run smoothly. Thank you so much Terri. You are appreciated
1/5
GoogleAt first, Wentworth & Rose seemed professional, but as the process went on, their attitude shifted, almost as if they lost interest and forgot basic courtesy. Communication quickly became overwhelming, with daily emails chasing unnecessary …
5/5
TrustpilotExellent service pleasure to deal with
After having difficulties with many other agents , wentworth and rose sold my property quick and hassle free , would recomend
5/5
GoogleVery excellent services
Thank you so much for your 5-star review! We’re thrilled to hear you found our service excellent. Your support means a lot to us, and we’re always here to help whenever you need us. The Wentworth & Rose Team
5/5
GoogleVery friendly people who are very willing to work through any sort of issues.
Dear Alyssa, Thank you so much for your 5-star review! We’re delighted to hear that you found our team friendly and willing to work through any issues. Providing helpful and reliable service is what we strive for, and your feedback means a lot to us. The Wentworth & Rose Team
5/5
GoogleTerri has been a star from start to finish. Every question answered promptly and always on hand when you need her. A credit not just to your company but to the industry.
5/5
GoogleWe don't usually do reviews on google but given the very positive experience we have had working with Jack during our recent move, we felt we needed to share this with others who might be looking for a quality estate agent in Birmingham. In particular we found Jack to be very professional, friendly, supportive and reliable in all of our interactions. His insight into the marketing process was second to none. Would highly recommend
Dear Rachel What a lovely review, thank you. We're very pleased that everything has gone smoothly and wish you and the family all the very best in your new home. Best regards Wentworth and Rose
5/5
GoogleI am writing to express my sincere gratitude and appreciation for the outstanding service I received from Mr. Jack Simpson and the entire team at Wentworth & Rose during the recent purchase of my new home in Bournville, Birmingham. His professionalism, dedication, swift reply, and expertise was impressive. From the very beginning, he exhibited a thorough understanding of the local area. Throughout the entire home-buying journey, he demonstrated excellent communication as the bridge with seller. I felt well-informed and up-to-date on the status of my purchase, and his prompt responses to my questions and concerns were greatly appreciated. Finally, I would like to commend his patience and unwavering support for our last-minute changes. Buying a home can be a daunting task, but his guidance and support made it a seamless and enjoyable journey. I highly recommend Wentworth & Rose and specifically Mr. Jack Simpson to anyone seeking professional, knowledgeable, and dedicated assistance with their real estate needs. I am grateful for his contribution to helping me find my new home.
1/5
TrustpilotAwful
Awful, rude and pushy
5/5
GoogleWe had a superb experience from first valuation to a nailbiting pre-30th June close. Wentworth & Rose went above and beyond chasing down the chain and keeping us updated every step of the way. It is credit to Emma in particular and her diligent and persistent follow up with solicitors that we managed to complete on time. We are very happy customers, would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Hi Valerie, What a lovely review to read, thanks for taking the time to share your experience and delighted that you made the deadline. Wishing you all the best for the future. Best regards Wentworth and Rose
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