Trusted Agent profile · Birmingham
★★★★★
299 reviews across 2 platforms
4a Albany Road, Harborne, Birmingham, B17 9JX, B17 9JX
Wentworth & Rose's office in Birmingham, at 4a Albany Road, is rated 3.9 out of 5 across 299 reviews on two platforms, including 273 Google reviews rated 4.1.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleI was happy with the service provided by Wentworth and Rose. Emma Parks was extremely helpful in getting myself through the process, and getting things moved along quickly. Thank you!PositiveProfessionalism
Dear Abbas Thanks for your 5 start review and great to hear about your experience with Emma. If we can help in the future please let us know. Best regards Wentworth and Rose
5/5
GoogleThis estate agent gives great customer service. Maddy is extremely helpful on the phone . I called to discuss a valuation on my house and she was incredibly professional and helpfulPositiveProfessionalism
Dear Ms Norbury Thank you very much for taking the time to leave a review and share your experience with Maddy. That is great to hear. Best regards Wentworth and Rose
5/5
GoogleAbsolutely thrilled with the service from Wentworth & Rose! Very quick and efficient service. Especially from Chelsie who is always a pleasure to deal when I have any maintenance issues. An absolute dream thank you Chelsie and the team at Wentworth & Rose.
5/5
GoogleI can't thank Vicki enough for all her efforts in helping us sell our house. She's been brilliant throughout the whole experience making herself available to chat 24/7. She really moved mountains to push for us to complete before the lockdown was enforced! I would highly recommend her and all the staff at Wentworth and Rose. They're extremely friendly and can't do enough to help. Brilliant service.
5/5
GoogleI have used Wentworth & Rose services as both a buyer and a seller. I can heartily recommend them. I have always found them to be professional, supportive and knowledgeable with great communication skills. I recently sold my house and I was very impressed with how quickly they got viewers through the door followed by an offer when the house had only been on the market for a week.
1/5
GoogleWe had the WORST experience while renting with Wentworth and Rose. We had a "partly furnished" apartment and so we had asked for an inventory of it's contents weeks before starting to rent. We only got it the day we started renting, and so had a random array of belongings ie no sofa, but plenty of leftover bedsheets. The inventory report even noted that there was food mess left in the dishwasher, which was still there when we arrived. About 10 light bulbs didn't work. Throughout our tenancy several issues arose eg. Broken fridge, broken dishwasher. The maintenance team at Wentworth and Rose took multiple chases via email to respond to any issues, and then weeks to organize a visit for fixing it. This was especially an issue when trying to fix broken radiators in winter! They acted like we were a hassle every time we reached out to them, and acted as a complete blocker for any progress. Personally, I think our landlord was a reasonable person, but Wentworth and Rose were completely incompetent.
1/5
TrustpilotAVOID IT
My application was not accepted, and when I requested a detailed report, I was informed that providing one would violate their company's GDPR policy. Another money making!. I feel scammed!
5/5
GoogleEmma Parks was helpful with our buying process. She was always chasing things up swiftly and was always available to answer questions making the process a more pleasant experience.PositiveProfessionalism
Dear Robert Great to hear from you, thanks very much for taking the time to share your experience with Wentworth and Rose. Please let us know if we can help further in the future. Best regards Wentworth and Rose
1/5
TrustpilotDo not answer the phones most of the…
Do not answer the phones most of the time, and when they do, they are extremely rude, all I can say is that this estate agent is run by a bunch of uncouth youths. Do not know how to price houses, lettings and sales disgustingly overpriced, sit on market for a year + at times.
5/5
GoogleExcellent support and service in the sale of my Harborne home. Great reputation and marketing ensured interest and viewings quickly (even on a bank holiday) and supported a quick sale. I would not hesitate to recommend Katie, Emma and the team.
5/5
GoogleAn absolutely amazing estate agent, particularly Jack who personally introduced us to our new home and went above and beyond to ensure a smooth purchase
5/5
GoogleFantastic experience with Wentworth & Rose. After hearing from friends who have recently completed a house purchase how horrible the experience can be we were overjoyed to have the completely opposite experience. The team were friendly, responsive and professional the whole way through the process. Thanks to them, buying our first home was pretty much stress-free. We are very grateful to them and plan on using them in the future when we buy our next home.
Dear Paul, Thanks for your kind feedback, it's been a pleasure working with and we wish you all the best for the future. Please let us know if we can help in the future. Best regards Wentworth and Rose
1/5
GoogleFollowing my review below my viewing was subsequently cancelled without explanation. I contacted Wentworth and Rose where the Managing Director, Katie explained that I was 'difficult' because I was hesitant to share further information during the registration as I expressed I was not interested in other properties. Katie also explained that my public post meant I could no longer view the property with them. She explained if I was able to take down the post then perhaps I could be re-registered in future. I told her I felt I was being discriminated against because of my views of how her colleague handled my earlier call. I told Katie I felt this was an opportunity for Wentworth and Rose to improve on the experience I had as a prospective buyer and provide a better service experience however she disagreed and explained they do not have to continue any relationship with me as a prospective buyer and that she would personally reach out to the vendors and explain to them that I was difficult. I'm simply in shock over this entire experience but I feel I must share so others can see the unkind treatment I have received which is 100% misplaced. Absolutely disgusting customer service. I've been in contact with someone in the office who was appallingly rude and aggressive over the phone. I would encourage any vendors looking for Estate agents to represent their properties to really consider how this kind of service discourages buyers from even continuing to book a viewing. I have also been told by an agent here that it is the strict policy of Wentworth and Rose that no viewing can be held unless both decision makers are present. I asked for reference to this policy on their website or in their property portfolio and this individual got very abrupt with me and said I've just told you to the policy and threatened to end the call. Is it helpful for customers to provide speak with staff who are ill equipped to provide the consistency of service and transparency Wentworth and Rose apparently pride themselves on?
Dear Terri Thanks for sharing your experience and feedback and I'm sorry to hear that you have had challenges during the registration process. We do take great care to ensure we have properly understood all of our customers circumstances and requirements so that we can help to find you the perfect home. This is not in anyway designed to be obstructive but should help your search and ensure that we are also working in our vendors best interests and the security of our staff. Likewise we request decision makers to be present so as to give you have the best chance of securing a house and avoid the disappointment of missing out on a property. I'm more than happy to discuss further and I'm sorry that on this occasion you have found the process to be somewhat protracted. Yours sincerely Jack Simpson Wentworth and Rose 07920008182
5/5
GoogleOur property was quirky and unlike anything else in the area. It was a challenge to sell and we went through a number of agents over a long period of time before W&R managed to find us a buyer. During the sale process itself they were extremely proactive and really helped keep up the momentum of the sale when we hit road blocks. Emma Parks in particular was a real star and was always at the end of the phone. We were very happy.PositiveResponsiveness, Quality, Professionalism, Value
Dear Simon Thanks very much for your kind review, this is great to hear and massively appreciated. Thanks for the opportunity to sell your home and we wish you all the best for the future. Best regards Wentworth and Rose
1/5
GoogleI chose Wentworth and Rose because they had good reviews - I feel these are not a good reflection of the service that is provided. I chose them because the initial discussion was with an agent who knew the area my house was in, he seemed affable and competent. As soon as they had my business, the case was palmed off on a part time lady who never got back to me despite promising to do so. They were not an advocate for me and the house sold for much less that it was worth. They even admitted lying about the house sale to my potential buyers (having accepted 2 offers at once!). I would not recommend - very poor communication and unprofessional.NegativeResponsiveness, Quality, Professionalism, Value
Dear Fiona, Thanks for taking the time to share your experience. I can see that you came us having experienced a poor service elsewhere and I know the team worked extremely hard to achieve a quick sale for you given the time sensitivity - which was achieved and I note that the property successfully completed. It's disappointing to read the level of inaccuracy in your review but regardless we wish you all the very best moving forward and thanks for using Wentworth and Rose. Yours sincerely Wentworth and Rose
5/5
GoogleCouldn't fault Emma and her team, they did all they could and more to make process as smooth as possible and to ensure we completed before Christmas. 100 % recommendPositiveResponsiveness, Professionalism
Dear Luke Happy New Year, thanks for sharing this with us. We're delighted you managed to get moved in before Christmas, hope you're settling in well and all the best for the future. Best regards Wentworth and Rose
5/5
GoogleTerri was incredible every step of the way. She was always reachable and very responsive and engaged. Made the whole stressful journey of finding a place look like a walk in the park. Thank you Terri!
5/5
GoogleWe recently sold our house through Wentworth and Rose. They provided a highly professional service from first contact with Jack who appraised our property and negotiated on our behalf with the buyer, to Emma Parks who then managed the process for several months taking us from SSTC to completion. Emma worked hard to help us to successfully navigate a number of potential issues which could have threatened the sale. Thank you Wentworth and Rose.
Dear Tristan and Debbie, We're over the moon for you and the family and delighted that it has all worked out. Wishing you every happiness in your new home! All the best Wentworth and Rose
1/5
TrustpilotAVOID-Very umprofessional, and RUDE
AVOID: The lady rudely hung up on me mid-sentence during our call, extremely unprofessional. After reading other reviews, it's clear this agency has consistent poor service.
5/5
GoogleThe team at Wentworth and Rose are so helpful and supportive. I had the best experience with the team since I oved to the UK. Very respectful and kind especially when I call over the phone. Although I am moving out of Birmingham, I look forward to contacting them in the near future if I ever move back to Birmingham. Thank you so much for everything.
Hi Uchenna, We hope you are well. Thanks for your kind review, it is appreciated. We wish you all the best moving forward. Best regards Wentworth and Rose
5/5
GoogleTerri went above and beyond to make the whole process run smoothly. Thank you so much Terri. You are appreciated
5/5
TrustpilotExellent service pleasure to deal with
After having difficulties with many other agents , wentworth and rose sold my property quick and hassle free , would recomend
5/5
GoogleTerri has been a star from start to finish. Every question answered promptly and always on hand when you need her. A credit not just to your company but to the industry.
5/5
GoogleWe don't usually do reviews on google but given the very positive experience we have had working with Jack during our recent move, we felt we needed to share this with others who might be looking for a quality estate agent in Birmingham. In particular we found Jack to be very professional, friendly, supportive and reliable in all of our interactions. His insight into the marketing process was second to none. Would highly recommend
Dear Rachel What a lovely review, thank you. We're very pleased that everything has gone smoothly and wish you and the family all the very best in your new home. Best regards Wentworth and Rose
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wentworth & Rose's Birmingham office has 299 reviews across two platforms: 273 on Google, 26 on Trustpilot.
Wentworth & Rose Birmingham is rated 3.9 out of 5 across all 299 reviews, and 4.1 out of 5 on Google from 273 reviews.
Wentworth & Rose Birmingham, 4a Albany Road, Harborne, Birmingham, B17 9JX, B17 9JX.
