Wentworth & Rose Birmingham reviews

★★★★★ 5/5

Google

Wentworth &Rose have carried an excellent service for us in letting a property of our’s in bearwood. Excellent feed back regarding tenant appointments re viewing and reference checking .

Steven · 24 October 2023

★★★★★ 5/5

Google

Really good service and very smooth sale of a house, really easy to communicate with and very efficient and would highly recommend Wentworth and Rose. I came over to Wentworth and Rose from another estate agent where I had several exchanges that fell through at contract stage and Wentworth and Rose were very reassuring at answering my questions and ensuring that with them the sale would be a lot smoother and it was.

Catherine · 24 October 2022

★★★★★ 1/5

Google

If you are thinking to sell your property via Wentworth & Rose, you had better have a look my experience as a buyer with them: I tried to place an offer £20k higher than the asking price but can't even get a viewing booked. My wife and I can't know the exactly reason why the sales manager there (Emma) concluded we were not committed to buy a property though I wrote to them to place the above offer subject to viewing. I first called to book a view at lunch time on 6th April- the property was listed in the same morning. On 7th I called them again, was told there was no time slot. I told my experience to one of my friends. Not long he called me back and told me he can get a time slot at 11.45am Monday. I was shocked by confirming that they were playing tricks on me. Even so, we tried to calm down and politely wrote them an email to place an offer subject to viewing the property. On 8th, I called them again, it was confirmed they received the email and still told me they will contact me when there is a time slot..., Saturday afternoon (10th April), I decided to talk to their senior manager directly. A lovely lady (she is in letting dept) listened to me and asked if I can response to a short notice call on Monday..., we thought the problem was solved until this morning I received the call and was told it is still fully booked..., I asked if there will any other viewing day, the answer was probably not. Then I asked her if she can explain why my friend can get a time slot but I can't, the answer was "I don't want to comment" and continue to say I will be contacted if there is a time slot..., eventually I was fed up by these lies and burst out to ask her to shut up...NegativeProfessionalism

Shangxi · 24 October 2021

★★★★★ 5/5

Google

WentWorth&Rose is a super estate agent! They make your life easy not like the others to make it hard! Wonderful communication and management team! Many thanks for Chelsie and her lovely Maintenance team. Happy to come back in the future!

Y0ut1n9 · 24 October 2022

★★★★★ 1/5

Google

If I could give 0 stars I would. Extremely rude and insulting and just couldn't cope with finding a tenant.

Mary · 16 July 2025

★★★★★ 5/5

Google

Amazing estate agents, really informative and always there to help you.

Brooke · 15 October 2025

★★★★★ 5/5

Google

Its been a pleasure to deal with Wentworth & Rose. Emma has proved to be excellent and is always available to assist with any queries and questions. It is for this reason I would (and have) recommend them for anyone wishing to purchase, sell or let.

Kamyar · 24 October 2021

★★★★★ 5/5

Google

Would highly recommend the services of Wentworth and Rose. They are professional, helpful and polite with great customer service. They work efficiently and quickly to produce results. We have been impressed with all our dealings with them and wouldn’t hesitate to recommend this estate agents.PositiveQuality, Professionalism

Charlotte · 24 October 2021

★★★★★ 5/5

Google

The experience we have received has been amazing. Emma has gone out her way to make sure the completion was completed. She has kept us in the loop with all the process. Thank you very much :-)

Kirsty · 17 November 2024

★★★★★ 5/5

Google

Friendly team, thank you so much 😊. …

Calvin · 25 October 2025

★★★★★ 5/5

Google

Jack recently helped us with our sale and purchase. For reasons out of his control, it was not a smooth process but Jack demonstrated enormous skill in holding it all together and we credit him with helping us secure our dream forever home! Thank you!

Ruth · 24 October 2021

★★★★★ 5/5

Google

We have recently completed on purchasing a property with Wentworth & Rose. Had a great experience, it took a while to get through the purchase for various reasons (including Covid!), but they were helpful, professional and communicative throughout. Jack and Emma in particular were great. Highly recommended.PositiveResponsiveness, Quality, Professionalism

Mike · 24 October 2020

★★★★★ 1/5

Google

I have never in my life given a google review but I cannot in good conscience ignore the way I was treated by Wentworth & Rose. I booked to view a property On the 31st July that I absolutely fell in love with and was ready to secure. I informed them I would be travelling down from London as that is where I live and I’m coming to Birmingham to view this property. I don’t want to drag this on too long but it wasn’t until I had arrived in Birmingham, perhaps an hour before I was due to visit WR informed me they had to cancel the viewing because they couldn’t get in touch with the tenant to confirm the viewing. Wasn’t this something that should have been agreed upon ages ago??? Absolutely ridiculous no apology nothing. Just a wasted trip and ticket and found myself standing in the middle of Birmingham like a fool. I’m still looking for properties but as soon as I see one that is being handled by WR I automatically dismiss it.NegativeQuality, Professionalism

Melanie · 10 January 2021

★★★★★ 1/5

Google

Always having trouble with Wentworth and Rose, whether it's simply emailing us back regarding an issue or actually getting a problem solved. Customer service is appalling, constant attitude with whoever you speak too, as if doing their job is an inconvenience. Asking Wentworth and Rose to pass messages onto our landlord and get back to us, but no responses. When sending an email in November, recieing an automated reply advising they will get back within 48 hours, now its March and no response still. We have no faith in them, it's got to the point we avoid going to them about issues in our home because we know there will little to no response from them or resolution. Will never want to use this company again.

Channon · 10 January 2021

★★★★★ 5/5

Google

It’s a fantastic experience in searching and purchasing property with Wentworth and Rose. They are delighted to make the deal happen in the best way they can! It will be an absolute second time to choose wentworth and Rose in either further buying or renting!PositiveResponsiveness, Quality, Professionalism, Value

Wei · 24 October 2020

★★★★★ 1/5

Google

Please be aware of this company and the way they try and screw you over because your contract ends and you are moving out. Tried charging £150.00 to cut the grass sending me photos as evidence 10 days after we had moved out. £180 to clean the carpets that were stained and not cleaned when we moved in. Out of £1095 they tried to give us back £140.00 all together. Went to the ombudsman and from the check in and check out photos provided by wentworth we ended up getting £925 back. Please take note of the part in the rented agreement contract with these if it states you have to pay for the carpets to be cleaned when you leave the property. General wear and tear i.e carpets are not chargeable by the landlord or agency. Especially when they can not prove the carpets are cleaned when moving into the property. Nothing but poor service and lack of communication and more problems than the ones stated above. Good luck if you do decide to go with this company.NegativeResponsiveness, Quality, Professionalism, Value

Nadia · 24 October 2020

★★★★★ 1/5

Google

Our year long tenancy with this company was nothing more than a constant headache. They were truly incompetent through every stage of the process and had audacity to make you feel like a complete inconvenience, due to the rude nature in which they spoke to us. The higher you go, the worse they got. We reported numerous issues with the property such as leaks and damp, these were never responded to or resolved and led to further damage of the house. The landlord, who we later communicated directly with due appalling communication from Wentworth and Rose, was also disgusted with their service, leaving both parties very unhappy with their involvement. Wouldn't ever dream of having anything to do with them in the future, totally not worth the hassle.NegativeResponsiveness, Quality, Professionalism

Jessica · 24 October 2020

★★★★★ 1/5

Google

From reading the comments it seems that if you are selling your house you get a level of service completely different to if you were renting from them, which unfortunately, we did. We were in the property for a little under a year and I can honestly say I have never had the misfortune of coming across a company more incompetent or bad mannered. The red flags began early - extortionate admin fees were accompanied by the companies inability to even be able to tell us when we were moving in. Every time we rang, we were given a different date. In the end, a week before we wanted to be in, we had to all head to the office and refuse to leave until we had been given a definite date. The worst of it was when I had the pleasure of speaking to Eamon - the owner - who after I expressed my concern about a lack of working fire alarms told me that the only way there would be a fire is if I started one! Charming! When that is the attitude of the owner, it is no wonder that the trickle down effect is staff who simply cannot be bothered to deal with tenants. We also had a lot of issues with the integrity of the house including many leaks. We repeatedly told them about this with no response. In the end, this lead to long term damage to the house. Communication with W&R was so poor that we resorted to dealing with the landlord directly. All in all, if you are a tenant, avoid this company at all costs. This year, we have rented with MECs who have been fantastic. So if you are looking to rent or lease your property in Harborne, there are many better options available to you.NegativeResponsiveness, Professionalism, Value

Charlotte · 24 October 2020

★★★★★ 5/5

Google

Wentworth & Rose provide an amazing service.. whether it is Sonja, Phoebe, Emma or any of the other wonderful members of the team, they truly treat you like royalty. No question was too silly and they always communicate professionally. I can’t recommend them enough and would say they are the best property agents around here!

Samina · 24 October 2023

★★★★★ 5/5

Google

The service received despite being on the buyer team was excellent. Dedicated with problem-solving approach with effective communication. Thank you for making our home purchase successful. I will definitely recommend this service.PositiveResponsiveness, Quality, Professionalism

Ibrahim · 24 October 2022

★★★★★ 1/5

Google

Extemely rude agents. Very dismissive on the phone and refused to give more details about the property we enquired about without me giving her the details of my partner exact yearly income. Would not recommend. Agent on the phone mentioned they’re more “professional” than any other agency in birmingham. Could not disagree more. Every other agency I had contact with was much more polite and respectful.

Ilaria · 24 October 2022

★★★★★ 5/5

Google

I had a very pleasant experience at wentworth and rose. All of the staff were very helpful and welcoming especially mia who made sure all of my needs were taken care of

Shakira · 1 December 2024

★★★★★ 5/5

Google

I have recently sold a property through Wentworth and Rose and can't thank the staff enough from start to finish they assisted me through the whole process. Excellent customer service, I wouldn't hesitate to use them in the future. Thank you team LouisePositiveResponsiveness, Quality, Professionalism, Value

Louise · 24 October 2020

★★★★★ 1/5

Google

Disgusted with how unprofessional this "company" is. When booking a first viewing i was asked so much including wages details. When i contacted to arrange rental i called just after 8am, the office i assume wasnt open, i called a number of times and got through at about 8.50. I was never told the name of the 'lady' i spoke with and got huffed as when i didnt have the apartment number to hand ( i was never given a brochure or an email so could not confirm) Whenever I spoke, literally at all, I was shouted at that my signal was bad ( I could hear her and there are no issues with my signal, Ieven called a friend right after and has no issues). I was put on hold twice for extended periods as they hadnt turned the computers on. I was immedietly told i would need to pay nearly £500 but not to worry as it would come off my total bill. When i asked for clarification re the total bill I was asked 'were you not given a brochure' she asked twice because she spoke over me and I continued to finish what i was saying, because manners. She yhen proceeded to tell me to visit the website, to which i requested my total bill and an understanding of what i was paying and why. I was then shouted at , being told how rude I was and the agent threatened to bad mouth me to the landlord. I had asked to come in to pay, they didnt have access to a computer and i didnt fancy my details being scrawled on a peice of paper, i asked their avaliability and got a very rude response, i said i could be avaliable on that day and was told fine you can have 20 mins, i asked if this was enough time to complete the paperwork and was tolf this would simply be to pay, i asked again for my bill and a breakdown of expenses.. the abuse got worse. She proceeded to tell me shes the Managing Director ( its not a limited company so no she isn't ) and that i needed to listen to her blah blah literally didnt even listen to her drivel but to give you an idea it was threatning and just calling me names. Ended the call by telling me the whole office thought i was rude. Not sure why they would have be on speaker in a public office. All my calls are recorded. I would be happy to share the recording with any party. To the landlords, i would use another agent, so many review's shout a similar story, if you need a tennant these guys will not be the agents for you.

Maggie · 25 October 2019